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Reviews

4.5

599 reviews
5
(445)
4
(89)
3
(23)
2
(15)
1
(27)
  • Product Quality
    4.6 (510)
  • Return Claim MadeYes (13) · No (526)
  • Customer Service
    4.7 (560)
  • Timeliness
    4.5 (361)
  • Job Satisfaction
    4.4 (153)
  • Rates and Fees
    4.3 (345)
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Nathan

NathanPerth, WA

Multiple parts missing poor customer service

published
Customer Service
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationMalaga
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1 comment
Stratco
Stratco A.Stratco

Hi Nathan, I am sorry to hear you have had this experience with Stratco. I will be passing this feedback onto the store. Please email me at [email protected] if you would like to discuss this further. Regards, Annabelle

Damien O

Damien OPerth, WA

Great Service and Assistance

published

The staff were great.
I wanted to renew my gates and front fence and wasn't sure where to start.
They helped me pick all the required material in no time.
Absolutely Great work!!



Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
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Carolyn

Carolyn

  • 4 reviews
  • 1 like

Fantastic privacy with Ezi Slats Fencing

published

I have an outdoor pergola, I needed privacy from the two story house next door. I was trying to find a product that would look good and suit my outdoor area. I went to Stratco FTG and found Ezi Slats. You have a variety of colours and wood grain finishes. I also did a side front fence with a wood grain finish. The staff were helpful and suggested how the fence would be placed to suit the area. Stratco also have a display area to give you an idea of the product. Stratco recommended COLBURN PROPERTY SERVICES. Pete and Jay did a fantastic job I would highly recommend them.

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Very poor customer service.

published

Over 2 weeks ago I enquired about a shed HM4 in primrose colour which I was told was available in the Bunbury store. Two days later I was informed that the colour was Merino not primrose. I then decided on the shed in question and paid for it. A week later I was told it would be available in the Canning Vale store. Heard nothing for nearly a week. Sent an email to the store, heard nothing back. Rang twice and the second time was told that the shed is still sitting in the Bunbury store. I have requested a refund. That's not the end. I couldn't get a refund there and then had to wait till the next day.
Lift your game please Stratco. It is embarrassing.

Customer Service
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationCanning Vale WA
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1 comment
Stratco
Stratco A.Stratco

Hi Rodney, thank you for providing your feedback. I am sorry to hear you have had this experience. Please email me at [email protected] if you would like to discuss this further. Regards, Annabelle

Very poor customer service.

published

A number of off the shell products were ordered from this store. Due to builder's instructions some of the items no longer required. We contacted the store a day before picking up to change our order. The answer we got was that management would not allow it. Very inflexible and seemingly arrogant. Bunnings would be a much better place to shop.

Customer Service
Rates and Fees
Job Satisfaction
Return Claim MadeNo
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1 comment
Stratco
Stratco A.Stratco

Hi Chris, I am sorry to hear you have had this experience. Please email your contact details and invoice number to [email protected] so I can look into this for you. Regards, Annabelle

Joe

JoeEyre Peninsula, SA

Pest ridden and water deprived plants

published

I get excited to see the new plants available at Stratco Whyalla as they are the most affordable in town. However when you get there the plants are dying from lack of water and dumped hap-hazardly down. The plants are also visibly riddled with pests such as green caterpillars and aphids. Very little care or respect given to the garden centre.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationWhyalla, SA
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1 comment
Stratco
Stratco A.Stratco

Thank you for your feedback Joe, I will be passing this onto the store. If you would like to discuss this further please email me at [email protected]. Regards, Annabelle

The reviewer stated that an incentive was offered for this review

Andrew

AndrewBunbury

  • 3 reviews

Terrible service

published

I have been waiting for service so long I now have time to write this review.
You need someone on the counter to make purchases not run around the store for 20 min with 1 customer.

Customer Service
Timeliness
Return Claim MadeNo
Store LocationBunbury
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1 comment
Stratco
Stratco A.Stratco

Hi Andrew, I am sorry to hear you have had this experience with Stratco. Please email me at [email protected] to discuss this further. Regards, Annabelle

The team is awesome

published

Scott was so helpful going well beyond my expectations ever so thorough and helpful
Helped me with my order and even carried my goods to the car - and loaded them for me

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationDeer park
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The reviewer stated that an incentive was offered for this review

eagle

eagle

  • 3 reviews

Poor service/Lack of stock.

published
Store LocationGepps Cross,South Australia
1 comment
Stratco
Stratco A.Stratco

Hi there, I am sorry to hear you have had this experience at Stratco Gepps Cross. Please email me at [email protected] so we can discuss this further. Regards, Annabelle

The reviewer stated that an incentive was offered for this review

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Bidskiwi

BidskiwiSouth East Queensland, QLD

  • 3 reviews

Easy simple click n collect and great value product that does the job

published

Bought a timber slatted air con cover for the outdoor condenser (?). It was rusty and looked horrible, so I bought this to both cover it up and to provide a spot to put pot plants on :) I painted it a charcoal colour and put it together and it looks great!

Customer Service
Product Quality
Timeliness

The reviewer stated that an incentive was offered for this review

Nicolev

NicolevAU

  • 3 reviews

Love my new shed

published

Purchased a small garden shed from Stratco.
Easy to install with detailed instructions.
Also purchased a set of shelving for in side.
Love that I have somewhere to store all my gardening stuff now.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBunbury
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The reviewer stated that an incentive was offered for this review

Gary P.

Gary P.South East Queensland, QLD

Air Con Cover

published

Easy to assemble all screws included in the one carton, good value for the money $69.00.
Could not make one for the price. First time customer and very pleased with product range and staff were very good.

Customer Service
Product Quality
Timeliness
Return Claim MadeNo
Store LocationCaboolture Qld.
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Well done Stratco team!

published

Great product, Had fantastic service from Taylor she really knows her stuff and goes out of her way to be helpful, the items were delivered on time and with a smile. Will definitely shop there again.

Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Samantha Keltie

Samantha KeltieSouth East Queensland, QLD

Great shed, quality and size is perfect!

published

Awesome customer service, the person I dealt with was very helpful and pleasant to deal with.
The shed is great quality and was easy enough to erect with two people.

Customer Service
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Store LocationKunda Park
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Shirley C

Shirley CMetropolitan Adelaide, SA

Medium height bar outdoor bar setting

published

Love my new bar setting, because it is timber I have treated it with oil as recommended and it looks fabulous. I’ll certainly be back, love your store at St. Marys. The service was great.........a big thank you to BeeJay, friendly and super efficient!

Customer Service
Rates and Fees
Product Quality
Return Claim MadeNo
Store LocationSt Marys SA
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The reviewer stated that an incentive was offered for this review

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Chilli

ChilliSouth East Queensland, QLD

Re-open store to service Ipswich

published

David is a Gem. Made a sizeable purchase a few years ago at the Redbank store( not thrilled it closed down service to Ipswich & regional areas) we saw David again at Archerfield store and his service was, as usual excellent.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationArcherfield
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The reviewer stated that an incentive was offered for this review

Brian Wylie

Brian WylieSouth East Queensland, QLD

Fantastic product! The installation guys were efficient and effective - minimum of fuss!

published

The installation guys were efficient and effective - minimum of fuss! The product was exactly as advertised, colour match up great! Overall very pleased with the Stratco Outdoor Patio - cant wait for summer to be able to live in our new outdoor room!

Customer Service
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store Locationcarrara
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The reviewer stated that an incentive was offered for this review

Ange

AngeWide Bay-Burnett, QLD

Outstanding support from the Hervey Bay store staff

published
Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationHervey Bay QLD
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Ron

RonMetropolitan Adelaide, SA

Great product

published

I recently bought a garden shed (H3) with window, skylight and guttering. Installation was great including cleanup. However, 50mm downpipes are not the best as storm.water connection options are very limited

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationSt Marys SA
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The reviewer stated that an incentive was offered for this review

Fencing sorted!

published

I needed some advice on fencing options and received helpful and friendly service. All my requirements were in stock and I was able to start my project with out delay. Thanks!

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationSt Mary's, SA
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The reviewer stated that an incentive was offered for this review

Page 1 of 30
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Questions & Answers

Darryl

Darrylasked

QLD, Capalaba

Can you buy a Frontier Double Carport with clear roofing instead of a zinc roof as I would like to place one over a pool but still let the sunshine in.

1 answer
Stratco
Stratco A.Stratco

Hi Darryl, you wouldn't be able to use Polycarb sheeting for the whole roof no. You will need to have Zinc/Al sheets as well to support the structure and longevity of the product. Regards, Annabelle

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