Stratco occasionally offers incentives to their customers. Between the 12th of November until the 19th of November, 2022, Stratco offered reviewers a $10 Super Saver Voucher to customers encouraging either a positive or negative review based on their experience. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ieatwordss Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. Previous incentive period included 12/08/2019 until 21/08/2019
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NathanPerth, WA
- WA, Malaga
- Verified customer
Multiple parts missing poor customer service
Found 2 Beams missing half way through a shed build. Took 3 days to get the beams installed them then opened up the packaging on the sheets started installing them the next weekend got to the 3rd side and there where 2 sheets missing. They couldn’t get them till the following Monday after noon nobody in the Malaga store wanted to put any effort in to helping me get the sheets any sooner as I had to fly back to work. I received the sheets on the Monday afternoon and flew out to work on the Tuesday leaving the shed not complete with a large storm...Read more
coming this Sunday so hopefully it’s still there when I get home. On top of that the instructions provided with pin to concrete sheds are shocking. The bloke in the store I originally purchased it from was good to deal with and lots of help.1 comment
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Damien OPerth, WA
- WA, Canning Vale
- Verified customer
Great Service and Assistance
The staff were great.
I wanted to renew my gates and front fence and wasn't sure where to start.
They helped me pick all the required material in no time.
Absolutely Great work!!
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Carolyn
- 4 reviews
- 1 like
Fantastic privacy with Ezi Slats Fencing
I have an outdoor pergola, I needed privacy from the two story house next door. I was trying to find a product that would look good and suit my outdoor area. I went to Stratco FTG and found Ezi Slats. You have a variety of colours and wood grain finishes. I also did a side front fence with a wood grain finish. The staff were helpful and suggested how the fence would be placed to suit the area. Stratco also have a display area to give you an idea of the product. Stratco recommended COLBURN PROPERTY SERVICES. Pete and Jay did a fantastic job I would highly recommend them.
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Very poor customer service.
Over 2 weeks ago I enquired about a shed HM4 in primrose colour which I was told was available in the Bunbury store. Two days later I was informed that the colour was Merino not primrose. I then decided on the shed in question and paid for it. A week later I was told it would be available in the Canning Vale store. Heard nothing for nearly a week. Sent an email to the store, heard nothing back. Rang twice and the second time was told that the shed is still sitting in the Bunbury store. I have requested a refund. That's not the end. I couldn't get a refund there and then had to wait till the next day.
Lift your game please Stratco. It is embarrassing.
1 comment
Stratco A.Stratco
Hi Rodney, thank you for providing your feedback. I am sorry to hear you have had this experience. Please email me at [email protected] if you would like to discuss this further. Regards, Annabelle
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Very poor customer service.
A number of off the shell products were ordered from this store. Due to builder's instructions some of the items no longer required. We contacted the store a day before picking up to change our order. The answer we got was that management would not allow it. Very inflexible and seemingly arrogant. Bunnings would be a much better place to shop.
1 comment
Stratco A.Stratco
Hi Chris, I am sorry to hear you have had this experience. Please email your contact details and invoice number to [email protected] so I can look into this for you. Regards, Annabelle
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JoeEyre Peninsula, SA
Pest ridden and water deprived plants
I get excited to see the new plants available at Stratco Whyalla as they are the most affordable in town. However when you get there the plants are dying from lack of water and dumped hap-hazardly down. The plants are also visibly riddled with pests such as green caterpillars and aphids. Very little care or respect given to the garden centre.
1 comment
Stratco A.Stratco
Thank you for your feedback Joe, I will be passing this onto the store. If you would like to discuss this further please email me at [email protected]. Regards, Annabelle
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AndrewBunbury
- 3 reviews
Terrible service
I have been waiting for service so long I now have time to write this review.
You need someone on the counter to make purchases not run around the store for 20 min with 1 customer.
1 comment
Stratco A.Stratco
Hi Andrew, I am sorry to hear you have had this experience with Stratco. Please email me at [email protected] to discuss this further. Regards, Annabelle
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The team is awesome
Scott was so helpful going well beyond my expectations ever so thorough and helpful
Helped me with my order and even carried my goods to the car - and loaded them for me
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eagle
- 3 reviews
Poor service/Lack of stock.
I recently became a member.I visited your Gepps Cross store last Friday afternoon,intending to buy vegetable seedlings,seeds, and lawnmower supplies.I hoped,because of the Corona virus,to have a quick visit.I found the seedlings easily,and your store had a good range.Then I went looking for the seeds,which last visit were located just inside the garden centre entrance.To my dismay,the seeds display stand had been moved.I tried to find a staff member,to help me,without success.I eventually found the display stand.I then began a search for lawnmo...Read more
wer supplies,finding it after a long search.There was an extremely lack of stock,and a poor range of stock.I again looked to find a staff member,to help me.The only female staff member was helping a customer to buy a cheap lawnmower,and social distancing was definitley not being observed .There was a group of 4 adults standing in very close proximity to each other.A trip that should have been a few minutes,lasted over half an hour.I bypassed Bunnings,in the hope of getting good service at your store,and was very disappointed.I like to support locally owned businesses,when possible.1 comment
Stratco A.Stratco
Hi there, I am sorry to hear you have had this experience at Stratco Gepps Cross. Please email me at [email protected] so we can discuss this further. Regards, Annabelle
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BidskiwiSouth East Queensland, QLD
- 3 reviews
Easy simple click n collect and great value product that does the job
Bought a timber slatted air con cover for the outdoor condenser (?). It was rusty and looked horrible, so I bought this to both cover it up and to provide a spot to put pot plants on :) I painted it a charcoal colour and put it together and it looks great!
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NicolevAU
- 3 reviews
- WA, Bunbury
- Verified customer
Love my new shed
Purchased a small garden shed from Stratco.
Easy to install with detailed instructions.
Also purchased a set of shelving for in side.
Love that I have somewhere to store all my gardening stuff now.
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Gary P.South East Queensland, QLD
Air Con Cover
Easy to assemble all screws included in the one carton, good value for the money $69.00.
Could not make one for the price. First time customer and very pleased with product range and staff were very good.
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Well done Stratco team!
Great product, Had fantastic service from Taylor she really knows her stuff and goes out of her way to be helpful, the items were delivered on time and with a smile. Will definitely shop there again.
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Samantha KeltieSouth East Queensland, QLD
Great shed, quality and size is perfect!
Awesome customer service, the person I dealt with was very helpful and pleasant to deal with.
The shed is great quality and was easy enough to erect with two people.
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Shirley CMetropolitan Adelaide, SA
Medium height bar outdoor bar setting
Love my new bar setting, because it is timber I have treated it with oil as recommended and it looks fabulous. I’ll certainly be back, love your store at St. Marys. The service was great.........a big thank you to BeeJay, friendly and super efficient!
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ChilliSouth East Queensland, QLD
Re-open store to service Ipswich
David is a Gem. Made a sizeable purchase a few years ago at the Redbank store( not thrilled it closed down service to Ipswich & regional areas) we saw David again at Archerfield store and his service was, as usual excellent.
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Brian WylieSouth East Queensland, QLD
Fantastic product! The installation guys were efficient and effective - minimum of fuss!
The installation guys were efficient and effective - minimum of fuss! The product was exactly as advertised, colour match up great! Overall very pleased with the Stratco Outdoor Patio - cant wait for summer to be able to live in our new outdoor room!
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AngeWide Bay-Burnett, QLD
Outstanding support from the Hervey Bay store staff
We are first time purchasers of Stratco stock.
Some weeks ago we ordered items on-line but were unable to collect them due to us living 150km away from the Hervey Bay store.
We then contacted the Hervey Bay store staff and informed them that we would not be able to pick up the items until the QLD COVID-19 Restrictions were lifted.
The staff advised that would not be a problem and they would keep them safe until we could travel to pick them up.
The following day we received a phone call from the staff to advise and confirm they had put the 4 items aside for us to collect when eligible to travel. Very impressed they took the time to keep us informed.
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RonMetropolitan Adelaide, SA
Great product
I recently bought a garden shed (H3) with window, skylight and guttering. Installation was great including cleanup. However, 50mm downpipes are not the best as storm.water connection options are very limited
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Fencing sorted!
I needed some advice on fencing options and received helpful and friendly service. All my requirements were in stock and I was able to start my project with out delay. Thanks!
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Questions & Answers
Darrylasked
Can you buy a Frontier Double Carport with clear roofing instead of a zinc roof as I would like to place one over a pool but still let the sunshine in.
1 answer
Stratco A.Stratco
Hi Darryl, you wouldn't be able to use Polycarb sheeting for the whole roof no. You will need to have Zinc/Al sheets as well to support the structure and longevity of the product. Regards, Annabelle
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Stratco A.Stratco
Hi Nathan, I am sorry to hear you have had this experience with Stratco. I will be passing this feedback onto the store. Please email me at [email protected] if you would like to discuss this further. Regards, Annabelle