Stratco occasionally offers incentives to their customers. Between the 12th of November until the 19th of November, 2022, Stratco offered reviewers a $10 Super Saver Voucher to customers encouraging either a positive or negative review based on their experience. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ieatwordss Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. Previous incentive period included 12/08/2019 until 21/08/2019
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Rafael TemplarPerth, WA
- 2 reviews
Stratco Quality and quantity
Good quality products more high end stuff than Bunnings that's why I'm happy to pay a bit more for your products as opposed to Bunnings inferior mass produced Chinese hardware.
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DavePerth, WA
Great Patio for new boat
We were looking a new patio to cover our boat, the staff at stratco canningvale listened to our requirements to achieve the height and size.
The colour was picked to match our house colours.
Delivery was exactly as arranged and on time.
We had to return to the shop for installation plans but that allowed us to organise some storm drainage.
The install was simple just required some extra ladders to use as stands for the frame.
It looks fantastic and we are very happy with the outcome.
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Fantastic service from start to finish
Shed is perfect ! From the start at purchase Ben gave me the best price, and followed up to make sure I was happy with all I had decided on. I had organised to have the shed installed by Stratco’s installers after Xmas.
The job was processed thru the factory on time and I received the shed on time and installers all arrived on stated dates, and was informed all the way through the process thanks Nathan!
The Shed installers Brad and Courtney did a great job, nothing was a problem and carried out the instal in a professional manner the finish is...Read more
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FavouredPerth
Wonderful Staff in a wonderful store
The staff were very helpful in getting all the garden supplies despite renovation works going on. They had a good smile with all the pressure of renovation all around them.
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DanePerth, WA
Poor Everything.
Bought a gable roof shed, parts were missing, came bent, damaged and scratched. Was given wrong instructions and what instructions were given provided little detail to complete job. Shed was overpriced and poor customer service at store.
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HilaryPerth, WA
Stratco 6 x 4 Gable Shed - What a joke
Your bring the dream, ...........they dont know the how to? They should re-write the slogan, You bring the dream, we will show you how incompetent we are. I had ordered several shed kits from Stratco before without a problem. This time it was a total stuff up.
The shed arrived with the wrong purlins. I rang up and informed then that I wanted the correct items delivered in 2 hours which they did. Then when it was time to install the wall sheets it was the wrong size and colours. Here again I complained and sent an email to the state manager an...Read more
d the problems was fixed the next day. Then it was the 3M roller door what an absolute @$#%&^$&*. These people simply sent me an off the shelf roller door that did not fit the shed. My installer had to carryout serious modifications to get it to fit. I now have a shed that you have to duck your head to go thru. I am in the process of going to consumer affairs to get a serious credit for the shed. I had to pay the installed an extra $350 which Stratco paid me for the extra work. Several days after I finished the shed I received another batch of material and it was from another client that was getting Stratco to build a new shed. He was waiting weeks for the material and they delivered it to me. I called him and he was not happy.. I dont believe that there is quality assurance system in place. They should not sell kit form sheds. They make a good shed with bad engineering and service. Furthermore there was only one salesman Luke that had a clue. Cant say much for the others.Similar opinion? Write a review on ieatwords.com.au!
Great shed and customer service
We have bought a number of products from Stratco Canning Vale and have had nothing but great customer service. The staff are very accommodating and helped us plan our shed and make choices for a gate and fencing. Our shed is solid and well made. Very happy customers!!!
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Evan LimPerth, WA
- 2 reviews
Great Customer Service
Make an enquiry for fencing product and the employee is extremely helpful and patient in explaining the product range and getting me the quote, even at 4:50pm (store closed at 5pm)
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The reviewer stated that an incentive was offered for this review
Sarie SchuchPerth, WA
Happy customer
ago
All the staff at Canningvale store are very friendly, helpful and very knowledgeable. Good prices. We bought our fencing from them and could get everything we needed at one store
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Philip BailePerth, WA
Just what I wanted!
I went to the Canning Vale WA store recently not knowing whether they sold the products I sought. The staff were extremely helpful both at the door and on the floor. I am very happy with the 2 chairs I purchased, they are "just what I wanted".
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Alan and AnnPerth, WA
Very friendly and helpful staff
All the staff at Canningvale store are very friendly, helpful and very knowledgeable.
Whether it be for a rivet or a complete garage. Ordering is easy and pick up is just down the street.
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David H.Perth, WA
Excellent service
I had never shopped at Stratco before. I initially needed to purchase new gutters for my house and found the service offered by Sarah to be so helpful. On the back of that experience I decided to go with Stratco to provide a 10x4 Outback patio with cooldek as well as a 6x9 garage. For all the design specs and pricing Luke was super knowledgeable and helpful at every step of the way. This was a very large purchase and the whole process and experience couldn't have been better. Excellently trained and highly experienced staff.
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Freda AnnePerth, WA
- 2 reviews
Well done Daniel Wilkes
Treated me respectfully and with broad knowledge of products, without all the sales jargon a long way from Fremnatle but worth going back there. And I like their rewards program.
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Ray FurnessPeel, WA
Quality product, helpful service.
My Amarok ute will only just fit in the garage and still allow the tilt-a-door to close, so needed a rubber wheelstop to prevent going too far and risking damage to the front of the ute.
Stratco had the perfect solution, and what's more it was on special!
A high quality, solid rubber wheelstop that works perfectly...couldn't be more pleased with my purchase.
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S. RickmanPerth, WA
Great experience
Tried Stratco for the first time, was pleasantly surprised with the range of products.
Did find prices were slightly higher from other comparable stores. Staff were very helpful and friendly and very knowledgeable.
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andyPingelly
- 2 reviews
Pleasantly surprised
I had never been to a straco store before and thought they just supplied sheds etc, but when we got their they had all sorts of hand tools and power tools, gardening stuff. They even sold kitchens that you could plan with a person I store. It’s kinda like a Bunnings but without the crowds of people in your way.
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MichaelGhodsiPerth, WA
- 4 reviews
- 2 likes
- WA, Canning Vale
- Verified customer
Great hardware store,
I dont have a Stratco near my house, so its a fair drive, but once you get there, its all worth it. I purchased my fencing from them this time, but usually i drop in and get odd bits and pieces if I am in the area. staff are very helpful and very keen to solve any issues you are facing.
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hoppy2Peel, WA
- 6 reviews
Tools rusting
Some hand tools on the display shelves are rusting. It doesn’t look good. They should be heavily discounted to get them out of the store.
Have a ‘discounted’ bin near the front of the store.
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Leila
- 2 reviews
Sales, design and customer service
We really disappointed with stratco service. they did wrong design to get approval from council. Finally after two months we got approval. Price list didn't match with bank. Roller door and motor didn't match.
1 comment
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Best Service By Far
I recently went infor Stratco for the first time as was looking for paint to touch up a fence. The gentleman I dealt with was excellent and knew his products well as the fence paint name had changed and there was a new product. He got the correct paint for me. Customer service was excellent. I will definately be back here to shop.
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Stratco A.Stratco
Hi Leila, I am sorry to hear you have had this experience with Stratco. Could you please send your contact details to [email protected] so that we can look into resolving this for you? Regards, Annabelle