Stratco occasionally offers incentives to their customers. Between the 12th of November until the 19th of November, 2022, Stratco offered reviewers a $10 Super Saver Voucher to customers encouraging either a positive or negative review based on their experience. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ieatwordss Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. Previous incentive period included 12/08/2019 until 21/08/2019
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eagle
- 3 reviews
Poor service/Lack of stock.
I recently became a member.I visited your Gepps Cross store last Friday afternoon,intending to buy vegetable seedlings,seeds, and lawnmower supplies.I hoped,because of the Corona virus,to have a quick visit.I found the seedlings easily,and your store had a good range.Then I went looking for the seeds,which last visit were located just inside the garden centre entrance.To my dismay,the seeds display stand had been moved.I tried to find a staff member,to help me,without success.I eventually found the display stand.I then began a search for lawnmo...Read more
wer supplies,finding it after a long search.There was an extremely lack of stock,and a poor range of stock.I again looked to find a staff member,to help me.The only female staff member was helping a customer to buy a cheap lawnmower,and social distancing was definitley not being observed .There was a group of 4 adults standing in very close proximity to each other.A trip that should have been a few minutes,lasted over half an hour.I bypassed Bunnings,in the hope of getting good service at your store,and was very disappointed.I like to support locally owned businesses,when possible.1 comment
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They got the how to
Prepped with a shopping list for new roofing and gutters, was helped thru the process of choosing and measuring flashings etc by helpful staff. Delivery driver couldn't use the crane to unload from the truck because of a tree, but was more than happy to unload by hand.
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Meagan FowlerMetropolitan Adelaide, SA
Found some good bargains
Visit was to buy 2 shelving units, ended up buying 2 plus another type and then went back the day after and bought 2 more. Good products, excellent price. Good service and enjoyable experience overall. Meagan Fowler
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channaMetropolitan Adelaide, SA
- SA, Gepps Cross
- Verified customer
Acknowledgement of great customer service
I was very satisfied with the great customer service I received. I have Veranda installed by Stratco, a tool shed and a garden hose that I purchased. Thank you so
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YarnoMetropolitan Adelaide, SA
Excellent Service
Visited the Gepps Cross store, intend to purchase a small garden shed for our back yard, dealt with staff member named Angelo who was excellent, advised us to have the shed delivered and installed.
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Great price.
Tried to buy Boncrete from one of our local hardware stores but they were asking $74 for a 2 litre. Looked online and found it at the Gepps Cross Stratco for $29...Was cheaper to drive the 250km to buy it in Adelaide than local. Made sure I also grabbed a few other things while I was there too.
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Daniel M.Metropolitan Adelaide, SA
Great staff
Very good and knowledgeable staff. Good product range. Pricing is in line with other stores. Have always purchased shed from Stratco over many years. They are well built and easy to erect.
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Alli_OliverMetropolitan Adelaide, SA
- 13 reviews
Great shed, top service
Purchased a handy mate shed for a backyard project. The store was super busy, but the staff were calm and efficiently dealing with the crowd of people! The shed was not in stock, so the sales person went above and beyond to locate or order one in for us. They did say they’d call us when it came in for us, however, they did not call us and we had to follow up a few days later. When we made the purchase, (around $600 worth), the person at the register didn’t mention your rewards/loyalty program which meant we missed out on points for that purchase! This was later rectified when I reached out via messenger. The shed was quite difficult to assemble, but my husband managed to work it out. Excellent quality shed for a reasonable price.
1 comment
Allison Oliver
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StroppMetropolitan Adelaide, SA
- 4 reviews
Fabulous patio heater!
We recently moved here from Queensland, where we had a patio heater. We needed one in Adelaide, so after online searches we chose one from Stratco. Only 12 screw to put it together, it was set up in 20 minutes. It provides us with an extra room, we love it!
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Click and collect worked a treat
First time I have used "Click and Collect", worked a treat. Rang after lunch on a Sunday bit over 1 1/2hrs call to come and get it. Couldn't been any easier, great service!
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Stephen MarodiMetropolitan Adelaide, SA
Customer service
Popped in the other day, found the staff extremely helpful and friendly, one checkout was open and when a couple of people lined up they quickly opened another checkout, who also proved to be courteous and friendly, much better than Bunnings
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deidreMetropolitan Adelaide, SA
very nice and helpful
I found shopping in stratco the staff were very helpful and friendly, everything was easy to find, plants were reasonably priced and very healthy wasn't too over crowed with people, I did find there was nothing to wipe down the trolleys.but over all was very good
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JanMetropolitan Adelaide, SA
Great Service.
While my husband and I were stuck at home because of coronavirus, we thought we'd prepare an area for growing vegetables. At Stratco we bought good soil and fertilizer but there were no seedlings. The manager in that department asked us to choose the seedlings we wanted. The next day we had a phone call to say come and pick up our seedlings as they had arrived and put aside for us.
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StephenMetropolitan Adelaide, SA
Great Advice
We recently visited the Gepps Cross store & seeked some guidance & advice relating to the decorative screens. The person we spoke to was extremely helpful.
Once we peruse the different styles available we will return to purchase some.
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Courtney CoombsMetropolitan Adelaide, SA
Amazing experience
Lovely staff, amazing prices and vast range.
We got everything we came for and at prices much lower then we expected.
Will be shopping again!
Thanks team at Gepps Cross.
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Ken LangmeadMetropolitan Adelaide, SA
Great shed and design put very por installation and instruction guides.
I was very happy with the instore staff and the design and then the process of delivery.
But I found the instruction and installation guides to be very in adequate and very in accurate in some cases and believe they need to be updated with a much more step-by-step guide for each process. Also a numbering or lettering system for all parts that is relevant to the guidelines would be very helpful
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PaulGreater Melbourne (Metropolitan), VIC
Very poor all round service
I recently visited the Gepps Cross store to order some custom made flashings. Left the order and my details with the salesman who informed me someone would call me with the costs within 24hrs. Heard nothing for 3 days so I called back only to told, oh I was just about to call you, yeah right. Even though they were a lot more expensive than I expected, I proceeded with the order and paid for them over the phone. The salesman said they would be ready for pick up in 5 days. I returned in 5 days to be told there was no record of my order even thoug...Read more
h they had taken my money. I was furious. I called the complaints department who told me they would look straight into it and call me back. No one called back. I called back the next day to be told, oh our mistake the order was accidentally cancelled but we have fixed the problem and it will be fast tracked and ready in 2 days. The salesman said because we stuffed you around so much we will deliver to site free. I accepted his offer. They arrived 3 days later not 2 and they were made wrong. Not once did I receive call back phone calls. I had to chase them every time if I wanted answers. Worst experience ever I will never use Stratco again.2 comments
Stratco A.Stratco
Hi Paul, I am sorry that you have had this experience with us, if you would like to discuss this further with me please contact me at [email protected] . Kind regards Natasha
What is there to discuss you will do nothing about my review, just give me lip service.
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Staci K.Metropolitan Adelaide, SA
Tomato Surprise
Always fantastic when you not only get a bargain but it pays off with Fruit.
Got some reduced Tomato Seedlings and they are nice and large now with
developing tomatoes. I would recommend Gepps Cross Store, love the Garden Centre.
Cheers Stratco
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Judda B.Metropolitan Adelaide, SA
- 2 reviews
Great range and always has what I need.
Stratco has a great range and very competitive prices. The Gepps X store is my go to especially when I need hardware for fencing and other household maintenance. As a keen DIYer they are a perfect partner to get my tasks done. Stratco staff are always available and willing to help.
Recently I purchased an adjustable quick assembly gate. Initially I didn't know where they were in the store nor exactly what size I needed. Their friendly staff guided me straight to them and gave me the info I needed to choose the right assembly. This is exactly the assistance anyone would expect from a hardware store.
Nothing but good things to say about this Stratco so I will return there for my next project requirements.
Justin Hunt
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I had such good help when I was looking for a garden shed
The help I got when when trying to buy my first ever shed was brilliant.from showing me the shed and colours .delivery and instulation were on time and done well
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Stratco A.Stratco
Hi there, I am sorry to hear you have had this experience at Stratco Gepps Cross. Please email me at [email protected] so we can discuss this further. Regards, Annabelle