Stratco occasionally offers incentives to their customers. Between the 12th of November until the 19th of November, 2022, Stratco offered reviewers a $10 Super Saver Voucher to customers encouraging either a positive or negative review based on their experience. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ieatwordss Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. Previous incentive period included 12/08/2019 until 21/08/2019
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JoeEyre Peninsula, SA
Pest ridden and water deprived plants
I get excited to see the new plants available at Stratco Whyalla as they are the most affordable in town. However when you get there the plants are dying from lack of water and dumped hap-hazardly down. The plants are also visibly riddled with pests such as green caterpillars and aphids. Very little care or respect given to the garden centre.
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eagle
- 3 reviews
Poor service/Lack of stock.
I recently became a member.I visited your Gepps Cross store last Friday afternoon,intending to buy vegetable seedlings,seeds, and lawnmower supplies.I hoped,because of the Corona virus,to have a quick visit.I found the seedlings easily,and your store had a good range.Then I went looking for the seeds,which last visit were located just inside the garden centre entrance.To my dismay,the seeds display stand had been moved.I tried to find a staff member,to help me,without success.I eventually found the display stand.I then began a search for lawnmo...Read more
wer supplies,finding it after a long search.There was an extremely lack of stock,and a poor range of stock.I again looked to find a staff member,to help me.The only female staff member was helping a customer to buy a cheap lawnmower,and social distancing was definitley not being observed .There was a group of 4 adults standing in very close proximity to each other.A trip that should have been a few minutes,lasted over half an hour.I bypassed Bunnings,in the hope of getting good service at your store,and was very disappointed.I like to support locally owned businesses,when possible.1 comment
Stratco A.Stratco
Hi there, I am sorry to hear you have had this experience at Stratco Gepps Cross. Please email me at [email protected] so we can discuss this further. Regards, Annabelle
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Shirley CMetropolitan Adelaide, SA
Medium height bar outdoor bar setting
Love my new bar setting, because it is timber I have treated it with oil as recommended and it looks fabulous. I’ll certainly be back, love your store at St. Marys. The service was great.........a big thank you to BeeJay, friendly and super efficient!
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RonMetropolitan Adelaide, SA
Great product
I recently bought a garden shed (H3) with window, skylight and guttering. Installation was great including cleanup. However, 50mm downpipes are not the best as storm.water connection options are very limited
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Fencing sorted!
I needed some advice on fencing options and received helpful and friendly service. All my requirements were in stock and I was able to start my project with out delay. Thanks!
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They got the how to
Prepped with a shopping list for new roofing and gutters, was helped thru the process of choosing and measuring flashings etc by helpful staff. Delivery driver couldn't use the crane to unload from the truck because of a tree, but was more than happy to unload by hand.
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Great shop great customer service
We are currently in the process of purchasing a shed from stratco. Service is amazing friendly staff. More than happy to purchase from this store. Make sure you ask for a discount for paying cash. It can be quite a difference in price.
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Peter angoveMurray Mallee, SA
- 4 reviews
Quick fix
Went in store to order in product, picked up when due, got home and parts missing - store fixed issue quickly and to my satisfaction so very happy with service and response
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Meagan FowlerMetropolitan Adelaide, SA
Found some good bargains
Visit was to buy 2 shelving units, ended up buying 2 plus another type and then went back the day after and bought 2 more. Good products, excellent price. Good service and enjoyable experience overall. Meagan Fowler
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channaMetropolitan Adelaide, SA
- SA, Gepps Cross
- Verified customer
Acknowledgement of great customer service
I was very satisfied with the great customer service I received. I have Veranda installed by Stratco, a tool shed and a garden hose that I purchased. Thank you so
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YarnoMetropolitan Adelaide, SA
Excellent Service
Visited the Gepps Cross store, intend to purchase a small garden shed for our back yard, dealt with staff member named Angelo who was excellent, advised us to have the shed delivered and installed.
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Great price.
Tried to buy Boncrete from one of our local hardware stores but they were asking $74 for a 2 litre. Looked online and found it at the Gepps Cross Stratco for $29...Was cheaper to drive the 250km to buy it in Adelaide than local. Made sure I also grabbed a few other things while I was there too.
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LouiseMetropolitan Adelaide, SA
Flowers blooming...
Had a half wine barrel doing nothing. Decided would look good with some colour in this dull covid19 period. Told the assistant what i wanted to do. He gave me advice on how much soil i would need and then all i had to do was choose the plants! Happy to say moved the barrel to a better position, filled it with the quality soil mix and planted. For aesthetics got some pine bark mulch. Plants went into shock but after a couple of days, are blooming happily. I also asked about what plants to plant for another spare garden patch. Was happily advised! No problems at all. Went home very happy and now more advised. A shout out to the Stratco assistant!
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roseMetropolitan Adelaide, SA
- 2 reviews
Plants are great
Indoor and outdoor plants are excellent,
Vegie seedlings have worth to buy .
Heaps of variety in the store to buy.
Seed section needs to be improve in store by the way.
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Great customer service and friendly staff!
Great customer service in store and questions answered quickly and in a friendly manner.
I went in on a busy day (there was a huge sale), and this did not impact on service, staff were still just as helpful and friendly!
I was also served extremely quickly!
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Rod S.Metropolitan Adelaide, SA
Finished the Garden
Thanks to staff and Stratco for opening throughout the pandemic virus lockdown. Allowed me to buy all the bits needed to finishh all those garden projects while in self isolation.
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Nathan HorneMetropolitan Adelaide, SA
Plants Galore!
Recently purchased a heap of indoor plants from St Mary's Stratco. Very happy with the range, quality & especially price! The sales staff were helpful & friendly too. Will definitely be heading back for more!
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MariaSouthern and Hills, SA
customer service
helpful staff giving me up to date information in a store which isn't cluttered. Price of goods bought on par with other stores but prefer expert advice which was given.
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Daniel M.Metropolitan Adelaide, SA
Great staff
Very good and knowledgeable staff. Good product range. Pricing is in line with other stores. Have always purchased shed from Stratco over many years. They are well built and easy to erect.
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Alli_OliverMetropolitan Adelaide, SA
- 13 reviews
Great shed, top service
Purchased a handy mate shed for a backyard project. The store was super busy, but the staff were calm and efficiently dealing with the crowd of people! The shed was not in stock, so the sales person went above and beyond to locate or order one in for us. They did say they’d call us when it came in for us, however, they did not call us and we had to follow up a few days later. When we made the purchase, (around $600 worth), the person at the register didn’t mention your rewards/loyalty program which meant we missed out on points for that purchase! This was later rectified when I reached out via messenger. The shed was quite difficult to assemble, but my husband managed to work it out. Excellent quality shed for a reasonable price.
1 comment
Allison Oliver
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Stratco A.Stratco
Thank you for your feedback Joe, I will be passing this onto the store. If you would like to discuss this further please email me at [email protected]. Regards, Annabelle