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Reviews

4.6

248 reviews
5
(181)
4
(46)
3
(11)
2
(3)
1
(7)
  • Product Quality
    4.6 (209)
  • Return Claim MadeYes (6) · No (217)
  • Customer Service
    4.8 (232)
  • Timeliness
    4.5 (134)
  • Job Satisfaction
    4.5 (60)
  • Rates and Fees
    4.3 (133)
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Joe

JoeEyre Peninsula, SA

Pest ridden and water deprived plants

published

I get excited to see the new plants available at Stratco Whyalla as they are the most affordable in town. However when you get there the plants are dying from lack of water and dumped hap-hazardly down. The plants are also visibly riddled with pests such as green caterpillars and aphids. Very little care or respect given to the garden centre.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationWhyalla, SA
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1 comment
Stratco
Stratco A.Stratco

Thank you for your feedback Joe, I will be passing this onto the store. If you would like to discuss this further please email me at [email protected]. Regards, Annabelle

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eagle

eagle

  • 3 reviews

Poor service/Lack of stock.

published
Store LocationGepps Cross,South Australia
1 comment
Stratco
Stratco A.Stratco

Hi there, I am sorry to hear you have had this experience at Stratco Gepps Cross. Please email me at [email protected] so we can discuss this further. Regards, Annabelle

The reviewer stated that an incentive was offered for this review



Shirley C

Shirley CMetropolitan Adelaide, SA

Medium height bar outdoor bar setting

published

Love my new bar setting, because it is timber I have treated it with oil as recommended and it looks fabulous. I’ll certainly be back, love your store at St. Marys. The service was great.........a big thank you to BeeJay, friendly and super efficient!

Customer Service
Rates and Fees
Product Quality
Return Claim MadeNo
Store LocationSt Marys SA
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Ron

RonMetropolitan Adelaide, SA

Great product

published

I recently bought a garden shed (H3) with window, skylight and guttering. Installation was great including cleanup. However, 50mm downpipes are not the best as storm.water connection options are very limited

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationSt Marys SA
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Fencing sorted!

published

I needed some advice on fencing options and received helpful and friendly service. All my requirements were in stock and I was able to start my project with out delay. Thanks!

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationSt Mary's, SA
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They got the how to

published

Prepped with a shopping list for new roofing and gutters, was helped thru the process of choosing and measuring flashings etc by helpful staff. Delivery driver couldn't use the crane to unload from the truck because of a tree, but was more than happy to unload by hand.

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Great shop great customer service

published

We are currently in the process of purchasing a shed from stratco. Service is amazing friendly staff. More than happy to purchase from this store. Make sure you ask for a discount for paying cash. It can be quite a difference in price.

Customer Service
Rates and Fees
Timeliness
Return Claim MadeNo
Store LocationLonsdale SA
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Peter angove

Peter angoveMurray Mallee, SA

  • 4 reviews

Quick fix

published

Went in store to order in product, picked up when due, got home and parts missing - store fixed issue quickly and to my satisfaction so very happy with service and response

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Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationMurray bridge
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Meagan Fowler

Meagan FowlerMetropolitan Adelaide, SA

Found some good bargains

published

Visit was to buy 2 shelving units, ended up buying 2 plus another type and then went back the day after and bought 2 more. Good products, excellent price. Good service and enjoyable experience overall. Meagan Fowler

Customer Service
Product Quality

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channa

channaMetropolitan Adelaide, SA

Acknowledgement of great customer service

published

I was very satisfied with the great customer service I received. I have Veranda installed by Stratco, a tool shed and a garden hose that I purchased. Thank you so

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationStratco SA, Gepps Cross
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Yarno

YarnoMetropolitan Adelaide, SA

Excellent Service

published

Visited the Gepps Cross store, intend to purchase a small garden shed for our back yard, dealt with staff member named Angelo who was excellent, advised us to have the shed delivered and installed.

Customer Service
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationGepps Cross, South Australia
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Great price.

published

Tried to buy Boncrete from one of our local hardware stores but they were asking $74 for a 2 litre. Looked online and found it at the Gepps Cross Stratco for $29...Was cheaper to drive the 250km to buy it in Adelaide than local. Made sure I also grabbed a few other things while I was there too.

Customer Service
Rates and Fees
Product Quality
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Return Claim MadeNo
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Louise

LouiseMetropolitan Adelaide, SA

Flowers blooming...

published

Had a half wine barrel doing nothing. Decided would look good with some colour in this dull covid19 period. Told the assistant what i wanted to do. He gave me advice on how much soil i would need and then all i had to do was choose the plants! Happy to say moved the barrel to a better position, filled it with the quality soil mix and planted. For aesthetics got some pine bark mulch. Plants went into shock but after a couple of days, are blooming happily. I also asked about what plants to plant for another spare garden patch. Was happily advised! No problems at all. Went home very happy and now more advised. A shout out to the Stratco assistant!

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationSt Mary's
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rose

roseMetropolitan Adelaide, SA

  • 2 reviews

Plants are great

published

Indoor and outdoor plants are excellent,
Vegie seedlings have worth to buy .
Heaps of variety in the store to buy.
Seed section needs to be improve in store by the way.

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Great customer service and friendly staff!

published

Great customer service in store and questions answered quickly and in a friendly manner.
I went in on a busy day (there was a huge sale), and this did not impact on service, staff were still just as helpful and friendly!
I was also served extremely quickly!

Customer Service
Rates and Fees
Product Quality
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Store LocationSt Marys, SA
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Rod S.

Rod S.Metropolitan Adelaide, SA

Finished the Garden

published

Thanks to staff and Stratco for opening throughout the pandemic virus lockdown. Allowed me to buy all the bits needed to finishh all those garden projects while in self isolation.

Customer Service
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Timeliness
Return Claim MadeNo
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Nathan Horne

Nathan HorneMetropolitan Adelaide, SA

Plants Galore!

published

Recently purchased a heap of indoor plants from St Mary's Stratco. Very happy with the range, quality & especially price! The sales staff were helpful & friendly too. Will definitely be heading back for more!

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationSt Mary's
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Maria

MariaSouthern and Hills, SA

customer service

published

helpful staff giving me up to date information in a store which isn't cluttered. Price of goods bought on par with other stores but prefer expert advice which was given.

Customer Service
Rates and Fees
Product Quality
Return Claim MadeNo
Store Locationmount barker
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Daniel M.

Daniel M.Metropolitan Adelaide, SA

Great staff

published

Very good and knowledgeable staff. Good product range. Pricing is in line with other stores. Have always purchased shed from Stratco over many years. They are well built and easy to erect.

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Alli_Oliver

Alli_OliverMetropolitan Adelaide, SA

  • 13 reviews

Great shed, top service

published

Purchased a handy mate shed for a backyard project. The store was super busy, but the staff were calm and efficiently dealing with the crowd of people! The shed was not in stock, so the sales person went above and beyond to locate or order one in for us. They did say they’d call us when it came in for us, however, they did not call us and we had to follow up a few days later. When we made the purchase, (around $600 worth), the person at the register didn’t mention your rewards/loyalty program which meant we missed out on points for that purchase! This was later rectified when I reached out via messenger. The shed was quite difficult to assemble, but my husband managed to work it out. Excellent quality shed for a reasonable price.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationGepps cross
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1 comment
Alli_Oliver
Alli_Oliver

Allison Oliver

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