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Reviews

3.7

6 reviews
5
(2)
4
(2)
3
(1)
2
(0)
1
(1)
  • Product Quality
    3.8 (5)
  • Return Claim MadeYes (0) · No (5)
  • Customer Service
    4.3 (6)
  • Timeliness
    4.7 (3)
  • Rates and Fees
    4.3 (3)
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Great shop great customer service

published

We are currently in the process of purchasing a shed from stratco. Service is amazing friendly staff. More than happy to purchase from this store. Make sure you ask for a discount for paying cash. It can be quite a difference in price.

Customer Service
Rates and Fees
Timeliness
Return Claim MadeNo
Store LocationLonsdale SA
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The reviewer stated that an incentive was offered for this review

Matt

MattMetropolitan Adelaide, SA

Good customer service from the front

published

On a few visits we have been met with friendly people at the front counter to assist with enquiries about the catalogue items and about items such as tanks, pumps and storage. Prefer electronic than paper vouchers as you cannot lose them then, although they have them on the computer system. Would be good to have them electronic against your saver account. Products have been good and fit the purpose.



Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationLonsdale, SA
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The reviewer stated that an incentive was offered for this review

John H

John H

  • 2 reviews

They know their stuff.

published

Two visits to this store and on both occasions we were very impressed with the knowledge of the team assisting. Equally impressed with the software used in quoting correct sizes for our slat fence extensions.

Customer Service
Rates and Fees
Product Quality
Timeliness
Store LocationLonsdale
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The reviewer stated that an incentive was offered for this review

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John

JohnMetropolitan Adelaide, SA

Disappointing

published

Many of the advertised catalogue specials were not available, quite a few products had no price on them so had to find someone to ask, the store near me no longer sells plants, what a bummer

Customer Service
Product Quality
Return Claim MadeNo
Store LocationLonsdale, SA
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The reviewer stated that an incentive was offered for this review

Can’t even get past quote stage!!!!!

published

Tried to get a quote on a verandah. Approached Lonsdale and then Victor Harbor store after no contact after weeks from Lonsdale, even after a follow up call from me....... still waiting months later from either store........is it your contractors that are letting you down... still you must have someone checking that quotes are not being added to customer enquiries?..

Customer Service
Product Quality
Return Claim MadeNo
Store LocationLonsdale and Victor Harbor
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1 comment
Stratco
Stratco A.Stratco

Hi Amanda,
This is concerning to hear. Could you please email me at [email protected] with a contact number and postcode?
I'll chase this issue up for you asap.
Kind regards, Alison

John B - Seaview Downs

John B - Seaview DownsMetropolitan Adelaide, SA

Custom Studio

published

Very happy with our recently installed custom studio! Service at Lonsdale Stratco was excellent, with timely order status updates also provided. Alan and Shane (installers) did a great job, too!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationLonsdale SA
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