Stratco occasionally offers incentives to their customers. Between the 12th of November until the 19th of November, 2022, Stratco offered reviewers a $10 Super Saver Voucher to customers encouraging either a positive or negative review based on their experience. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ieatwordss Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. Previous incentive period included 12/08/2019 until 21/08/2019
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HappyMetropolitan Adelaide, SA
Washing line
We had good service, but the young man that served us needs more training on the different sizes of bolts!
We got all the way home down south, as we called into Mt Barker on our way home from Mannum, to find that he had given us the wrong size bolts to put the line on the wall.
It was frustrating, but easily fixed the next day.
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The reviewer stated that an incentive was offered for this review
Jackie HMetropolitan Adelaide, SA
Great place to shop offering a great choice of products.
First visit to this store. We were very happy to find everything we were looking for. Staff were helpful and friendly and seemed genuinely willing to assist. I shall certainly consider shopping here again.
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Friendly, helpful and professional
We had to replace fences and damaged goods after the recent bushfires, the assistant was knowledgeable,helpful and empathetic. We ran over time when the store should have been closed but there was no pressure to move on
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Jan
- 2 reviews
Love my new outdoor furniture!
Great service, great value, very friendly helpful staff. Both staff knew their products and made me feel important. That is rare these days. I have now signed up and i will definitely be back more often. Thank you
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kazambo77Southern and Hills, SA
Fantastic service, product knowledge & materials
Recently purchased almost 50 metres of fencing. The team member was a great help in working out all the materials to use. We walked in & was immediately served. He added an extra fence panel in case during transport the bottom sheet was dammaged. Great customer service.
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Suzie QSouthern and Hills, SA
Small but perfect for my requirements
A small garden shed. Exactly what i needed when i needed it. Also has shelving ect available to fit in stock. Room for lawn mower and all my gardening equipement. Thanks Stratco.
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Delia B.Metropolitan Adelaide, SA
Efficiency of staff
While entering the store not really sure of what I needed, was given enough information without any pressure to buy, and left being completely happy with what I had bought.
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CharlieSouthern and Hills, SA
Excellent service and quick turnaround
I ordered two side gates to be custom made. Taken through the order by thoroughly proficient female staff member who knew her stuff. Ordered on Sunday and got a call Wednesday that they were ready! Great service or what!
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Impressed
Looking to landscaping our backyard and garden screening had a big range of screens and great ideas for a pergola we were asked if we needed help when looking which was good and were very helpful.
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Wonderful service
Thanks Will for helping us find our entertainment set and organising prompt and good prices delivery for our products. Will be coming back to the store for any future purchases.
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Lindsay WarnerSouthern and Hills, SA
Carport
Ordered a carport, quickly designed and costed on the spot, engineers diagrams went to council and approved without a hitch. My slight changes made without fuss. Good value for money
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Heather G.Southern and Hills, SA
Good service and integrity
I ordered a heritage shed from my local Stratco, and was delighted that it arrived on the very day they said it would. The following day two very good shed assemblers arrived and did a top job of putting it together. They took great care to make sure it was in exactly the right place, and I was absolutely delighted with not only the quality of workmanship, but also the shed itself. It was perfect, strong and so well sealed. I have a tiny home unit so I ordered the pale Colourbond and it looks classy. I first saw the actual shed built on display in the shop and loved it. I'm a gran, and felt vulnerable ordering the shed unsure if it was as promised. It was better. Thankyou Stratco! Heather G.
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The reviewer stated that an incentive was offered for this review
Stratco will be included in my hardware shopping.
information was given including options which was appreciated, customer service without pressure and ensuring all is well when I picked up my purchase. Conversations with the sales person went beyond the purchased item, which indicated a genuine interest with people. Thank you.
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ChrisMetropolitan Adelaide, SA
Fantastic Customer Service
Needed a price on Pool Fencing and asked for a quote which we received a couple of days later.. went back to Stratco as we found a few products cheaper elsewhere and Will the Store Manager was more than happy to look back over the quote and got us a better price.. we were so happy we bought a rainwater tank at the same time. Very impressed with the knowledge, friendliness and customer service. We will definitely buy from Stratco again. Keep up the great work.
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IsaacMetropolitan Adelaide, SA
BBQ Warranty Confusion
After purchasing a Charbroil 4-Burner BBQ from the Mount Barker store I found that one of the pegs that, hold up the heat tents above the burners, was broken off. I contacted the company listed on the warranty, they quickly stated they no longer have anything to do with Charbroil and gave me contact details of a second company. The second company claimed they didn't sell the particular Charbroil BBQ that I had purchased, but offered to chase up replacement parts. That was two months ago and I have received no more communication. While the servi...Read more
ce from Stratco was good, they need to make sure that their products are sold with the correct warranty information and that these companies accept responsibility for their products, as the paperwork with the BBQ was not current. Consequently, I only have a 3-Burner BBQ and no resolution of my problem.1 comment
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Very helpful
We have been there a few times and staff have always been happy and helpful. Products are good quality and cheaper then most. Big store with a big variety inside and more then happy to order things in if not available there.
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StrathalbynSouthern and Hills, SA
- 3 reviews
Very helpful!!
We have been 100% happy with our order of a neighborhood fence! Would highly recommend due to Competitive prices and very efficient ordering system!! We received our fencing panels within couple days of ordering!!
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DarrenMetropolitan Adelaide, SA
- 5 reviews
- 9 likes
Bad situation made brilliant
Bought a fence and used an installer recommended by Stratco. That installer was an absolute nightmare (to much to list). After a botched install, damage the the property and abuse from contractor I lodged complaint with Stratco. I received a call instantly from the COO who had Matthew follow through with me. Stratco removed the contractor from dealing with me any further, paid for another contractor to come in and fix who did a great salvage job (Ian - angel fabrications). Months later wind damaged the fence gates that were too big a span for t...Read more
he posts (in my opinion) and after going back to Stratco a second time they not only paid for contractor again but also re-designed custom heavy duty gates/posts at no charge to me. They didn't cut corners instead ripped the whole thing out to start again. The gates are now far superior to what I had originally paid for, and feel that Stratco not only took ownership of the problems but they also somewhat compensated me for the troubles id had. Great work Stratco. I will shop here whenever I can in future because they stand by their product and take ownership of things that plenty of companies would argue. Couldn't be happier with the end result.Similar opinion? Write a review on ieatwords.com.au!
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Stratco A.Stratco
Hi Isaac,
I'm sorry to hear you have been having this experience with your BBQ, I've sent you a message so we can sort this out.... Read more
Kind regards, Alison