Stratco QLD, Archerfield

I placed an order for fencing panels. The estimated time of 1 week was more then acceptable. I received a message that the product was ready for pick up. Unfortunately before pickup Archerfield store was inundated during the floods. Stratco then had the panels remade at Ormeau and delivered without fuss.
The extreme effort to satisfy was in today's society was unbelievable I laud management and staff for their wonderful effort. I highly recommend Stratco Stores for any product they carry and you need.
Customer order number 77410954

Ordered online, click and collect. The process was so easy and streamlined. Upon pickup the staff were great and helpful, happy to be of service and the items were picked speedily. Will definitely go back again.

This store was amazing the staff really went out of their way amd the young lady I dealt with was very professional. Great experience

Charl’s was very helpful and done several changes without a flinch until we had exactly what we needed very happy

Have been there a few times and the staff certainly know their stuff, Wearing a mask is not easy to interact but they do get the message across.

Store was clean and tidy. Staff where friendly and knowledgeable. Made my shopping experience easy and enjoyable. I would return to shop here ever time I need something

Purchased decorative screens both in store and online and service was pretty good. Helping hand in store and quick click and collect services.

Stratco staff are very friendly and knowledgeable. Very happy with shed advice and purchase. Fast turn around time, from purchase to delivery and install.

We buy everything we can from stratco. They are cost competitive and always have stock of what we need. The staff are friendly

Good: customer service, good selection and variety of products, great price, loyalty program. Not so good: limited number of stores. Bad: short opening hours and closed on Sunday. Will continue to shop there.

Great dealing with these guys! My items needed to be ordered from somewhere. Quick and easy! Service was professional and great product as always. A pleasure dealing with this branch!

Bought some roofing materials for a patio. The order was ready for pickup with a few days. Great product, cut to size, easy to install. This is the second time I bought roofing sheets from Stratco and will buy again if needed in the future.

Out if their latest cattle dog I spied DIY Shelving @ 2 for $60 with a 100kg shelf rating which was more than enough for my use.
Assembly was quick and easy with no nuts and bolts to fiddle around with and tighten up !!!
Looks great with the black frame and MDF shelf .... although being MDF it is only for indoor or a well undercovered area !!!

Just collected a soil spreader from Archerfield store that is 40min away from me, as delivery was $300.. only to find a part missing when I got home. Store not very apologetic when I phoned, telling me I could exchange any faulty items within 30 days & that it was their suppliers fault.
I suggested I charge Stratco $300 for my time to travel back over there & exchange the item & was scoffed at.
Not at all happy with the service, would give zero stars if possible.

Tried to purchase garden product, Archerfield store, now 8 days of no return ph calls EVER, but told each time I called, they would, ‘get back to me’, ph’d again late that afternoon, excuse...our Capalaba store won’t answer their phone, (to check on stock) “I will email them”, [but they don’t reply to emails], however instead of calling me back next day as promised, he had the day off and left it in limbo, excuses, excuses. Day 3 person 2, more excuses, rudely told me “Drive to the store with stock and get it yourself!” I said we are elderl...