Stratco occasionally offers incentives to their customers. Between the 12th of November until the 19th of November, 2022, Stratco offered reviewers a $10 Super Saver Voucher to customers encouraging either a positive or negative review based on their experience. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ieatwordss Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. Previous incentive period included 12/08/2019 until 21/08/2019
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JasonSydney, NSW
This is my go to store when doing anything around the house. Always give great help and advice!
Recent fencing purchase all done in no time with great advice. Had the stock in store and able to deliver in a few days. Exactly what I needed. Great Job!
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Mano P.Sydney, NSW
Poor instruction procedure and customer service
1-Customer service very poor (arrogant attitude ). After the sale totally ignore the customer
2- kit instructions very confusing to follow, specially trying to identify the frame items
3- overall " very average "
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Jen
- 3 reviews
Fantastic - simply luv it
Fabulous effort by Sam. He explained n provided the right patio - Enjoy the patio - it’s really great and provides us the much needed space
Thanks for the good service Sam
Much appreciated
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Fantastic Service by Roland Mapa
Roland was very helpful and explained thoroughly about my order. Roland went out of his way to make sure that I got some materials by delivering personally to my place, that to me is excellent customer service which does not exist nowadays. Well done. Eddie Webb
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Heidi S.Sydney, NSW
You just don't get customer service like this anywhere.
Building a extension on an existing carport the staff at stratco are more than helpful you Just don't get help with projects like this at the hardware stores Great service
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Great service
Staff were very helpful and went out of their way to ensure my fence order was to my specification. Although the store was a little busy and understaffed as my consult was interrupted a couple of times as the manager was the person serving me. Despite this I would still highly recommend as the products are great, the staff are knowledgeable and helpful.
William Hasna
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The reviewer stated that an incentive was offered for this review
Excellent customer service from Carmella at Huntingwood
We had our Stratco gate broken by someone trying to break in to our property. Carmella from customer service went above and beyond to get us new hinges sent from Smeaton Grange to her at Huntingwood and then posted to us. Carmella's help saved me a 3 hour round trip to my nearest store. The hinges have arrived and the gate is good as new!!
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DIY advocateSydney, NSW
Great examples & displays of undercover areas
I got to Huntingwood & find what I want, as well as the easy customer pick up area for orders. The sales staff are competent & I find them helpful for projects, as well as ideas you may not have thought of.
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Customer service
I bought over $6000 of material from them Had to make some changes told me call or email sent email no reply over six sent email very frustrating Also told me when they will deliver materials As I could be there for delivery I go away for five days and get message materials on site with photo they had delivered materials and dumped them on my front yard not happy with there customer service had to ring them to take materials back until I was back home Once you pay they don’t care very poor service
1 comment
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hilarias
- 2 reviews
Excellent service
Excellent service received today at the Huntingwood store made our purchase easey and seamless.
Thanks to Shaun for looking after us and his excellent knowledge and suggestions regarding the correct products to buy
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David N.Sydney, NSW
- 2 reviews
Customer Service and Value for Money
Dealing with someone who listens to your ideas and turns it into a solution with industry knowledge and feedback, creating a full solution at a great price. Customer service, follow up, creativity and DIY advice was incredible.
Thanks
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Robin robsonSydney, NSW
- 4 reviews
Great place to shop.
I found everything I needed at Stratco of good quality. The technical advise from the salesperson was invaluable. The store was well laid out and easy to navigate. Stratco is always worth a visit.
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The reviewer stated that an incentive was offered for this review
Emma Bopaththage
- 2 reviews
Amazing products and service
Can't explain what a great experience this was. Received amazing service from the staff and the products are top notch. Purchased a DIY patio. Will definitely be going back when I need more additions.
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The reviewer stated that an incentive was offered for this review
Happy CustomerSydney, NSW
Good Efficient Customer-Based Service
We appreciated the efficiency of Stratco. From the point of Sales, The Delivery on time, Quality of Product, Builders to Assemble Recommendations, Building Process and follow-through. All was excellent - top job.
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Great service
Hi guys been there looking for some panels and other stuff the staff was really helpful and explained everything in detail very pleased ..
Thanks guys will see you soon
Thanks once again
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The reviewer stated that an incentive was offered for this review
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Stratco A.Stratco
Hi Kevin, I am sorry that you have had this experience with us. Please contact me at [email protected] if you would like to discuss further or if I can be of any further assistance. Kind regards Natasha