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Reviews

4.5

13 reviews
5
(10)
4
(1)
3
(0)
2
(2)
1
(0)
  • Product Quality
    4.8 (13)
  • Return Claim MadeYes (0) · No (12)
  • Customer Service
    4.5 (13)
  • Timeliness
    4.4 (12)
  • Job Satisfaction
    4.3 (6)
  • Rates and Fees
    4.4 (11)
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Hans

HansGreater Melbourne (Outer), VIC

  • 2 reviews

Great help in getting our blinds organised.

published

Scott answered all our questions,provided a demo of the product and did an initial quote based on our size estimate. Revised this later with a more exact estimate. Then organised the installation.All well done.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationDeer ParkVIC
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Cool Dek verandah and decking

published

Firstly like to thank Paul Burrowes for his organising and informing me of the design, recommended building surveyor, tips for construction and abreast of the order. Thank you to Steve the delivery man who helped me get the items in to my garage and off the street. Now I just have to put it together.

Customer Service
Rates and Fees
Product Quality
Timeliness
Store LocationDeer Park
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To expensive!

published

Install costs are too expensive and not quoted prior to purchasing your product so now I’m stuck with a pack of materials without an installer, this should have been transparent prior to purchasing

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationDeerpark
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1 comment
Stratco
Stratco A.Stratco

Hi, I'am sorry that you have had this experience with us, please contact me at [email protected] if you would like to me assist you further. Kind regards Natasha

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Clare Haynes

Clare HaynesGreater Melbourne (Outer), VIC

Great Service

published

Been to Stratco many times to buy products to improve my home. On all occasions staff were extremely helpful with the products I was looking for. Also gave me other useful suggestions

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationDeer Park
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The reviewer stated that an incentive was offered for this review

Barry McCalman

Barry McCalmanGreater Melbourne (Outer), VIC

Cooldek patio kit

published

Great service and product imformation on engineering and council requirements.
Scott Hyland could not do enough to ensure that everything went smoothly. Sahi the delivery driver also went out of his way to help in unloading the kit.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationStratco Deer Park. VIC
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The reviewer stated that an incentive was offered for this review

Sue

SueGreater Melbourne (Outer), VIC

  • 2 reviews

Bargain & a sensational young man who assisted me.

published

Sensational staff
Great value product
1 Staff member here is extremely helpful & friendly. Very comical & jovial, a real asset to your company. Offered me the Stratco card pointing out I'd save money money receiving bonus $ when I spent over $100 in which. Unfortunately I dont have his name.
I purchasimed 35 bags on Brunnings potting mix at the bargain price of $2.99 for a 25 litre bag. I like this potting mix finding it a good balance for my pots. I would highly reccomend this brand at a fabulous price. I'm sure you wont find a better price anywhere at this time.
Grab it while you can before it sells out.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationDeer Park Victoria
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Barry McCalman

Barry McCalmanCentral Highlands and Goldfields, VIC

Cooldek Pergola Kit

published

l highly recommend Stratco Deer Park in Victoria for the service and the help with the pergola kit l purchased. Scot Hyland went out of his way to help me with the design, colour selection and engineering information that l needed. Also the delivery driver Sahi went out of his way to helpme move the kit into the side access of my home. l could not be more pleased to have bought the from Stratco and with the service they provided.
Barry McCalman

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationVictoria - Deer Park
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Chris

ChrisGreater Melbourne (Outer), VIC

Customer service.

published

Customer service was ok until the product was delivered. Parts were missing and it was difficult to get Stratco to get the parts delivered in a reasonable time. We had to continue to chase them up to find out where the parts were. They said they would call be we did not receive ANY follow up from Paul unless we called and asked to speak to him.
I would not recommend Stratco Deer park to anyone

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationDeer park
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1 comment
Stratco
Stratco A.Stratco

Hi Chris, sorry to hear you've had some issues with your delivery. Can you please send your contact details to [email protected] so we can give you a call to discuss this further? Rob

Ken Young

Ken YoungGreater Melbourne (Metropolitan), VIC

Patio extension and shade blinds

published

Scott Hyland solved a difficult problem fingering how to extend our existing sloping patio thus making a square frame give us a perfect mount to fit shade blinds we we very happy with Steve our delivery man and the amazing blind installer sorry can't remember his name.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationDeer Park
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Great store and customer service

published

Ross was extremely helpful in design and purchase of my project. Would recommend him and this store again and again. The process was seamless. Will definitely shop at the store again

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationDeer park
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Peter W.

Peter W.Greater Melbourne (Outer), VIC

  • 4 reviews
  • 1 like

Convenient and helpful

published

Access by car is very good and there were plenty of customer parking spaces available mid-afternoon when I last visited the store. Product displays were generally very clear and attractive. Staff were friendly and very helpful.

Customer Service
Product Quality
Timeliness
Return Claim MadeNo
Store LocationDeer Park
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The reviewer stated that an incentive was offered for this review

Tejas P.

Tejas P.Greater Melbourne (Inner), VIC

Very nice

published

I had so many things from this store
All are so nice
And also very cheap price
I had patio heater
Had 10 metals storages cabinet
Very nice service and staff

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationDeep park
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The reviewer stated that an incentive was offered for this review

Joel young

Joel youngWestern District, VIC

Great service and knowledgeable

published

Great service and great product for a better price than I could get from South West Victoria. There was no delay and definitely no question asked that wasn’t answered. Would recommend anyone to go see the guys at deer park

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDeer park
See all answers
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