Stratco occasionally offers incentives to their customers. Between the 12th of November until the 19th of November, 2022, Stratco offered reviewers a $10 Super Saver Voucher to customers encouraging either a positive or negative review based on their experience. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ieatwordss Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. Previous incentive period included 12/08/2019 until 21/08/2019
Carolyn
- 4 reviews
- 1 like
Fantastic privacy with Ezi Slats Fencing
I have an outdoor pergola, I needed privacy from the two story house next door. I was trying to find a product that would look good and suit my outdoor area. I went to Stratco FTG and found Ezi Slats. You have a variety of colours and wood grain finishes. I also did a side front fence with a wood grain finish. The staff were helpful and suggested how the fence would be placed to suit the area. Stratco also have a display area to give you an idea of the product. Stratco recommended COLBURN PROPERTY SERVICES. Pete and Jay did a fantastic job I would highly recommend them.
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The team is awesome
Scott was so helpful going well beyond my expectations ever so thorough and helpful
Helped me with my order and even carried my goods to the car - and loaded them for me
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The reviewer stated that an incentive was offered for this review
t smithGreater Melbourne (Metropolitan), VIC
Always a pleasure dealing with Stratco.
Good helpful friendly service. I came over to Stratco after having a poor service experience with another company. The prices are more competitive as well. I sometimes wonder how some companies survive.
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William HuGreater Melbourne (Outer), VIC
- 4 reviews
- VIC, Epping
- Verified customer
Good products, crap delivery
Bought a Handi-Heritage shed from Stratco. Kenny from Epping store was very helpful with my order. On the day of delivery was a mess. The delivery driver almost going to drop off a 6 meters roof on my drive way (someone else's order). Missing one of the stool, was later told by Kenny the item was damaged so a replacement will be sent (still waiting). It was missing a few screws and rivets as well. Word of advise, always check your delivery item by item. Construction seem to be sturdy, but haven't assembled yet.
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CarstenVictoria
- 2 reviews
Efficiency is the name of the game.
Ordered some custom measured barge flashing for a small project at home. Ordering process was easy and the product arrived on time/day as stated by the sales staff. Congratulations on an efficient and professional transaction guys.
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The reviewer stated that an incentive was offered for this review
Great
I receive some exceptional service from the store. I visited twice in last two weeks. It was great. So far within that two weeks I was served by three staff members and all were very helpful and very courteous.Thank you.
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Adrian LightGreater Melbourne (Metropolitan), VIC
- 2 reviews
Quite a good selection
The stratco shop in Epping has a good range of products. I woulkd like to see a bigger range of Weber products and accessories including their fry pans. but good overall.
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The reviewer stated that an incentive was offered for this review
justin p.
- 4 reviews
Clumsy Sales Desk
Purchased item not on display in store and was directed to the pick up desk outside of store. Went there, picked up item, got home, wrong item.
Also sale items not always labeled as on sale so bit hit and miss there too
1 comment
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HansGreater Melbourne (Outer), VIC
- 2 reviews
Great help in getting our blinds organised.
Scott answered all our questions,provided a demo of the product and did an initial quote based on our size estimate. Revised this later with a more exact estimate. Then organised the installation.All well done.
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James M.Greater Melbourne (Outer), VIC
Extremely Poor Customer Service
In December 2022 my wife and I paid for a new shed and materials to build a dog kennel. When we placed our order the salesperson said that he would draw the plans for our dog kennel that we wanted to build. It was because of this promise that we purchased and paid for our order in full. Firstly our shed was delivered late! Secondly, despite numerous telephone calls, emails and subsequent complaints, we have not received the plans for our dog run as promised! Further insult was added when the salesperson was extremely rude over the telephone and...Read more
told my wife that Stratco head office had told him not to draw the plans as it was not part of the service. Whether it is part of the service or not is irrelevant. What is relevant is that the promise of the plans formed part of the sale and was the main deciding factor. Stratco head office have continued to ignore my complaint. Furthermore, when the materials were delivered for our dog kennel, it would appear that the gate that has been supplied is not as ordered. I have emailed a photo to Stratco of what has been sent as a gate to query the matter. It would appear there is no frame and no hinges. Still no response! Time to make another telephone call to try and get some answers. From there, I will decide whether to take legal action or write more reviews on other websites!3 comments
Stratco A.Stratco
Hi James, I am sorry that you have had this experience with us. Can you please contact me at [email protected] and I can look into this further for you. Kind regards Natasha
Max and Brooke are currently looking into this matter. That said, no resolution as yet!
So after more than 4 months of trying to get the plans as promised by the seller at Stratco, we did not get them. Our builder is on site and has had to do what he can with a bad situation. Not only th... Read more
at, on further inspection we have been supplied with 2 different size posts with different shades of grey and 2 different colours of panelling. Now to wait and see if Stratco wishes to offer a full reimbursement, to pay someone to come and rectify the situation or prefer that I commence legal proceedings.Similar opinion? Write a review on ieatwords.com.au!
Cool Dek verandah and decking
Firstly like to thank Paul Burrowes for his organising and informing me of the design, recommended building surveyor, tips for construction and abreast of the order. Thank you to Steve the delivery man who helped me get the items in to my garage and off the street. Now I just have to put it together.
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To expensive!
Install costs are too expensive and not quoted prior to purchasing your product so now I’m stuck with a pack of materials without an installer, this should have been transparent prior to purchasing
1 comment
Stratco A.Stratco
Hi, I'am sorry that you have had this experience with us, please contact me at [email protected] if you would like to me assist you further. Kind regards Natasha
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GeoffSan remo
- 2 reviews
Great outdoor room
Good quality and professional process
Why 30 words?
It is only prolonging this survey for no good reason.
It almost made me not complete the survey.
So your store was great but administrators need review.
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JASON BARLOWMelbourne
- 2 reviews
Top notch customer service
Very knowledgeable staff who helped me ensure I got the right product and even gave me tips on installation! The roof on my pergola looks amazing! The only down side was the delivery fee was over the top so I arranged my own transport.
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Clare HaynesGreater Melbourne (Outer), VIC
Great Service
Been to Stratco many times to buy products to improve my home. On all occasions staff were extremely helpful with the products I was looking for. Also gave me other useful suggestions
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The reviewer stated that an incentive was offered for this review
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Stephanie LauriaGreater Melbourne (Inner), VIC
shelves for the shed
Shelves positioned in the shed. The top shelf being used for taller objects.
Shelves can be wiped clean,
Each shelf took approx 45mins to put together
Light to carry but strong to hold items
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Barry McCalmanGreater Melbourne (Outer), VIC
Cooldek patio kit
Great service and product imformation on engineering and council requirements.
Scott Hyland could not do enough to ensure that everything went smoothly. Sahi the delivery driver also went out of his way to help in unloading the kit.
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The reviewer stated that an incentive was offered for this review
SueGreater Melbourne (Outer), VIC
- 2 reviews
Bargain & a sensational young man who assisted me.
Sensational staff
Great value product
1 Staff member here is extremely helpful & friendly. Very comical & jovial, a real asset to your company. Offered me the Stratco card pointing out I'd save money money receiving bonus $ when I spent over $100 in which. Unfortunately I dont have his name.
I purchasimed 35 bags on Brunnings potting mix at the bargain price of $2.99 for a 25 litre bag. I like this potting mix finding it a good balance for my pots. I would highly reccomend this brand at a fabulous price. I'm sure you wont find a better price anywhere at this time.
Grab it while you can before it sells out.
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Glen MGreater Melbourne (Outer), VIC
slat fencing
Brought slat fencing from Shaun and worked out great for fencing and gates.The service from the pakenham store was more than helpful very happy with product and very easy to assemble would buy more when need thank you very much
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The reviewer stated that an incentive was offered for this review
Quality materials for well finished, long lasting product.
Very helpful in store and provided good suggestions. You can see the quality in the materials just like my double garage which is nearly 20 years old and still looks great
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Stratco A.Stratco
Hi Justin, I am sorry to hear this. Thank you for providing your feedback. Regards, Annabelle