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Reviews

4.3

47 reviews
5
(32)
4
(8)
3
(0)
2
(3)
1
(4)
  • Product Quality
    4.6 (42)
  • Return Claim MadeYes (0) · No (41)
  • Customer Service
    4.4 (45)
  • Timeliness
    4.4 (35)
  • Job Satisfaction
    4.4 (19)
  • Rates and Fees
    4.3 (32)
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Carolyn

Carolyn

  • 4 reviews
  • 1 like

Fantastic privacy with Ezi Slats Fencing

published

I have an outdoor pergola, I needed privacy from the two story house next door. I was trying to find a product that would look good and suit my outdoor area. I went to Stratco FTG and found Ezi Slats. You have a variety of colours and wood grain finishes. I also did a side front fence with a wood grain finish. The staff were helpful and suggested how the fence would be placed to suit the area. Stratco also have a display area to give you an idea of the product. Stratco recommended COLBURN PROPERTY SERVICES. Pete and Jay did a fantastic job I would highly recommend them.

The team is awesome

published

Scott was so helpful going well beyond my expectations ever so thorough and helpful
Helped me with my order and even carried my goods to the car - and loaded them for me

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationDeer park
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The reviewer stated that an incentive was offered for this review

t smith

t smithGreater Melbourne (Metropolitan), VIC

Always a pleasure dealing with Stratco.

published

Good helpful friendly service. I came over to Stratco after having a poor service experience with another company. The prices are more competitive as well. I sometimes wonder how some companies survive.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationDandenong
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William Hu

William HuGreater Melbourne (Outer), VIC

  • 4 reviews

Good products, crap delivery

published

Bought a Handi-Heritage shed from Stratco. Kenny from Epping store was very helpful with my order. On the day of delivery was a mess. The delivery driver almost going to drop off a 6 meters roof on my drive way (someone else's order). Missing one of the stool, was later told by Kenny the item was damaged so a replacement will be sent (still waiting). It was missing a few screws and rivets as well. Word of advise, always check your delivery item by item. Construction seem to be sturdy, but haven't assembled yet.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Store LocationEpping, VIC
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The reviewer stated that an incentive was offered for this review

Carsten

CarstenVictoria

  • 2 reviews

Efficiency is the name of the game.

published

Ordered some custom measured barge flashing for a small project at home. Ordering process was easy and the product arrived on time/day as stated by the sales staff. Congratulations on an efficient and professional transaction guys.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Great

published

I receive some exceptional service from the store. I visited twice in last two weeks. It was great. So far within that two weeks I was served by three staff members and all were very helpful and very courteous.Thank you.

Customer Service
Rates and Fees
Product Quality
Timeliness
Store LocationDandenong store
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Adrian Light

Adrian LightGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Quite a good selection

published

The stratco shop in Epping has a good range of products. I woulkd like to see a bigger range of Weber products and accessories including their fry pans. but good overall.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationEpping nsw
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The reviewer stated that an incentive was offered for this review

justin p.

justin p.

  • 4 reviews

Clumsy Sales Desk

published

Purchased item not on display in store and was directed to the pick up desk outside of store. Went there, picked up item, got home, wrong item.
Also sale items not always labeled as on sale so bit hit and miss there too

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationEpping Vic.
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1 comment
Stratco
Stratco A.Stratco

Hi Justin, I am sorry to hear this. Thank you for providing your feedback. Regards, Annabelle

The reviewer stated that an incentive was offered for this review

Hans

HansGreater Melbourne (Outer), VIC

  • 2 reviews

Great help in getting our blinds organised.

published

Scott answered all our questions,provided a demo of the product and did an initial quote based on our size estimate. Revised this later with a more exact estimate. Then organised the installation.All well done.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationDeer ParkVIC
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James M.

James M.Greater Melbourne (Outer), VIC

Extremely Poor Customer Service

published
Customer Service
Timeliness
Job Satisfaction
Store LocationFerntree Gully Vic.
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3 comments
Stratco
Stratco A.Stratco

Hi James, I am sorry that you have had this experience with us. Can you please contact me at [email protected] and I can look into this further for you. Kind regards Natasha

James M.
James M.

Max and Brooke are currently looking into this matter. That said, no resolution as yet!

James M.
James M.

Cool Dek verandah and decking

published

Firstly like to thank Paul Burrowes for his organising and informing me of the design, recommended building surveyor, tips for construction and abreast of the order. Thank you to Steve the delivery man who helped me get the items in to my garage and off the street. Now I just have to put it together.

Customer Service
Rates and Fees
Product Quality
Timeliness
Store LocationDeer Park
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To expensive!

published

Install costs are too expensive and not quoted prior to purchasing your product so now I’m stuck with a pack of materials without an installer, this should have been transparent prior to purchasing

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationDeerpark
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1 comment
Stratco
Stratco A.Stratco

Hi, I'am sorry that you have had this experience with us, please contact me at [email protected] if you would like to me assist you further. Kind regards Natasha

Geoff

GeoffSan remo

  • 2 reviews

Great outdoor room

published

Good quality and professional process
Why 30 words?
It is only prolonging this survey for no good reason.
It almost made me not complete the survey.
So your store was great but administrators need review.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationI already said Dandenong.
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JASON BARLOW

JASON BARLOWMelbourne

  • 2 reviews

Top notch customer service

published

Very knowledgeable staff who helped me ensure I got the right product and even gave me tips on installation! The roof on my pergola looks amazing! The only down side was the delivery fee was over the top so I arranged my own transport.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPakenham
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Clare Haynes

Clare HaynesGreater Melbourne (Outer), VIC

Great Service

published

Been to Stratco many times to buy products to improve my home. On all occasions staff were extremely helpful with the products I was looking for. Also gave me other useful suggestions

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationDeer Park
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The reviewer stated that an incentive was offered for this review

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Stephanie Lauria

Stephanie LauriaGreater Melbourne (Inner), VIC

shelves for the shed

published

Shelves positioned in the shed. The top shelf being used for taller objects.
Shelves can be wiped clean,
Each shelf took approx 45mins to put together
Light to carry but strong to hold items

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationEpping
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The reviewer stated that an incentive was offered for this review

Barry McCalman

Barry McCalmanGreater Melbourne (Outer), VIC

Cooldek patio kit

published

Great service and product imformation on engineering and council requirements.
Scott Hyland could not do enough to ensure that everything went smoothly. Sahi the delivery driver also went out of his way to help in unloading the kit.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationStratco Deer Park. VIC
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The reviewer stated that an incentive was offered for this review

Sue

SueGreater Melbourne (Outer), VIC

  • 2 reviews

Bargain & a sensational young man who assisted me.

published

Sensational staff
Great value product
1 Staff member here is extremely helpful & friendly. Very comical & jovial, a real asset to your company. Offered me the Stratco card pointing out I'd save money money receiving bonus $ when I spent over $100 in which. Unfortunately I dont have his name.
I purchasimed 35 bags on Brunnings potting mix at the bargain price of $2.99 for a 25 litre bag. I like this potting mix finding it a good balance for my pots. I would highly reccomend this brand at a fabulous price. I'm sure you wont find a better price anywhere at this time.
Grab it while you can before it sells out.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationDeer Park Victoria
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Glen M

Glen MGreater Melbourne (Outer), VIC

slat fencing

published

Brought slat fencing from Shaun and worked out great for fencing and gates.The service from the pakenham store was more than helpful very happy with product and very easy to assemble would buy more when need thank you very much

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationPakenham
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The reviewer stated that an incentive was offered for this review

Quality materials for well finished, long lasting product.

published

Very helpful in store and provided good suggestions. You can see the quality in the materials just like my double garage which is nearly 20 years old and still looks great

Customer Service
Product Quality
Timeliness
Job Satisfaction
Store LocationFerntree gully
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