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Reviews

4.3

6 reviews
5
(5)
4
(0)
3
(0)
2
(0)
1
(1)
  • Product Quality
    4.4 (5)
  • Return Claim MadeYes (0) · No (6)
  • Customer Service
    4.3 (6)
  • Timeliness
    4.3 (4)
  • Job Satisfaction
    5.0 (2)
  • Rates and Fees
    4.5 (4)
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JASON BARLOW

JASON BARLOWMelbourne

  • 2 reviews

Top notch customer service

published

Very knowledgeable staff who helped me ensure I got the right product and even gave me tips on installation! The roof on my pergola looks amazing! The only down side was the delivery fee was over the top so I arranged my own transport.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPakenham
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Glen M

Glen MGreater Melbourne (Outer), VIC

slat fencing

published

Brought slat fencing from Shaun and worked out great for fencing and gates.The service from the pakenham store was more than helpful very happy with product and very easy to assemble would buy more when need thank you very much

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationPakenham
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The reviewer stated that an incentive was offered for this review

Steve

SteveGreater Melbourne (Outer), VIC

Service level is absolutely impeccable

published

The manager at Stratco Pakenham is amazing he helped with with an excellent deal after spending over 12k.
Shaun is great to deal with understands the industry and is a true professional.

Thank you

Customer Service
Rates and Fees
Timeliness
Return Claim MadeNo
Store LocationPakenham
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john hassett

john hassettGippsland, VIC

at last my patio is here after 3 months of hell

published

after 3 months my patio was final delivered by sam the delivery man top job sam very friendly helpful a credit to his profession. thats about the only good thing i can say. manager at the pakenham store shaun good bloke easy to deal with good knowledge of the job. sadly he is let down very badly by the so called assistant manager who seams to have very little knowledge and cares even less. so would i deal with stratco pakenham again. if i could deal only with shaun then maybe. if i had to deal with the assistant manager NO WAY WOULD I EVER GO BACK

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationPAKENHAM
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1 comment
Stratco
Stratco A.Stratco

Hi, I am sorry that you have had this experience with us, if you would like to discuss further please contact me at [email protected]. Kind regards Natasha

Amazing service

published

Vicki and Shaun from the Pakenham store were so helpful, giving sound advice regarding a glass pool fence and a custom steel panel. Vicki helped design the custom panel and Shaun saved my life by going above and beyond to email me glazing certificates just in time. They were both so friendly, knowledgeable and helpful and I cant thank them enough!!

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationPakenham
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Mark Hobbs

Mark HobbsGreater Melbourne (Outer), VIC

Customer Service

published

The crew at this Pakenham store are very focused on customer service and their degree of product knowledge is outstanding. Purchase one of the Stratco 6mtr x 5.4mtr sheds and the sales person who help design and select colours was very helpful. Keep up the good work guys!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPekenham. Victoria
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The reviewer stated that an incentive was offered for this review

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