Stratco VIC, Dandenong

After Shaun, the store manager did an excellent job in looking after us however, the accounts department screwed up, the mistake was my fault were I accidently overpaid, put $5,000 on the wrong card. You would think no problem, we can just reverse the transaction on your card, just swipe your card and enter the credit. Nope, it will need to go to our accounts, Ok I thought, they should be able to do it the next day, NO, it will take 2 weeks. No explanation as to why from accounts, I found this out after waiting for 3 days after the request was given to the accounts department. Again, excellent service from the salespeople but I would hate to have any sort of monetary dispute if it takes two weeks to process a credit card credit.

We were very happy with the process from the minute we first walked in the door of STRACO Dandenong our sales consultant Shaun went above and beyond to make sure we got exactly what design pergola we wanted and that was in our budget would highly recommend .

From first contact on 08/09/21 Stratco Doveton has been nothing but incompetent. Dreadful customer service.

Should have realised there was going to be a problem when initially received incorrect posts for verandah on 16/09/21.

On 03/11/21 attended Doveton to purchase 5 blinds and 3 custom screens. $9,904.05 worth of product. Expecting installation of blinds prior to Christmas. From initially not submitting the paperwork for the installer to measure up, through receiving a phone call on 3/12/21 to inform me they actually don't make the...

November 2021, Discussed and then ordered small section of fence, gate and fitting. ($1350 )

We will do our best to get to to you, the last week before Xmas.

I made contact the week before Xmas and was told NO SORRY, delivery now February 2022.

Stratco at no stage contacted me, no phone calls, no tracking, no emails.

February 4 th 2022, I make contact, discussed late supply with manager ( Shaun ? ), he expresses surprise that, he knows nothing of the issues and suggests, product maybe available week beginning 6 the Feb, 2022.
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Service people who went out of their wY to find parts and documents required even old parts for repairs and paperwork, brillant

I'm delighted with my purchases from Stratco and the helpful service. I recently picked up my online order of raised garden beds & a diy patio heater. My enquiries about the heater in store were answered knowledgeably and I was shown an assembled working model - you're never quite sure what's in the box! The quality of the garden beds is excellent - nice touches such as wing nuts, corner protectors and powder coat finish. This is my second purchase of the same product. They have not rusted and faded the way my initial beds have, purchased from a discount retailer. Onsite parking is great as it's so close to the store.

After 4 delivery dates given to us and me having to loose 2days of work waiting for the delivery as you only have curb side delivery and the patio could not be left on street very unhappy customer would not use or recommend Stratco again

Nicholas Kordic is an awesomely efficient Stratco employee. He was able to understand my situation and came up with all the answers that solved my problem with getting my Gable Homeshed erected. Would recommend him along with the other guys there to anyone.

The owner of the house I’m renting kindly Purchased a carport for meprw from stratco Dandenong, was told it would take nearly 2 weeks for delivery which was no drama . Was told it would be delivered on the Wednesday and to call the day before for a rough time of delivery so I arranged for time off work to except delivery and for my own team to erect it. Got a call the day before to inform me that the delivery day had to be changed due to a driver being ill. I said I’ve arranged for erecting the carport the next day and I’ll have to cancel ever...

Our attempt to have satisfactory communication with this business is so frustrating, this is my 3rd or maybe 5th review, one is pending so probably won’t be published
Our build should of been completed 10 weeks ago but with lack of communication/and them returning calls, here we are still going
We had the area manager come look at it 2 weeks ago and aid that the problems could be fixed, but the crank angle post which was manufactured not square, he has no idea how to fix that
So after a phone call to him yesterday and him not returning my ca...

Went to Stratco Dandenong just after lockdown ended in to organise patio blinds. Obtained quote and was advised blinds would be installed prior to Christmas. Payment was required in full prior to a site visit to measure up.

Once again we were assured blinds would be fitted before Christmas and we paid $6200. Approx 10 days later on site installers came to measure and advised blinds would be installed before Christmas. Later that day received a phone call from Stratco Dandenong advising blinds would not be ready until late January. Next da...

nick was great i helping with design at dandenong and sam for helpfull delery he put the roofing in the front yard just where we wanted it, nick was really great with helping me design my cool dec roof

My husband and I came into the Doveton store to buy a carport and were greeted by Greg who gave us the ultimate retail service. he was extremely kind, helpful and gave us exactly what we wanted. we couldnt have left the store happier and certainly recommend this store and their staff for anyone looking for a carport. there is a lot more that goes into choosing one than we initially thought and the value of good service and a wealth of knowledge is very underrated.
~Marseel

Good helpful friendly service. I came over to Stratco after having a poor service experience with another company. The prices are more competitive as well. I sometimes wonder how some companies survive.

I receive some exceptional service from the store. I visited twice in last two weeks. It was great. So far within that two weeks I was served by three staff members and all were very helpful and very courteous.Thank you.