Stratco occasionally offers incentives to their customers. Between the 12th of November until the 19th of November, 2022, Stratco offered reviewers a $10 Super Saver Voucher to customers encouraging either a positive or negative review based on their experience. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ieatwordss Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. Previous incentive period included 12/08/2019 until 21/08/2019
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RosieMPeel, WA
Samantha has given me remarkable service, thanks Samantha
We have really appreciated the service we have received from the Mandurah store. We would not hesitate to recomend them to our friends. The delivery time has been accurate and our in store assistance has been great.
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andrewPerth, WA
Great Expereience
Made the whole process of purchasing a new patio easy and simple to understand, great help in colour and stype and always happy to help where ever possiable. I would recommend to anyone as best in the business.
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Paul R HenryPeel, WA
- 9 reviews
Customer Service
Last three times I visited Stratco Mandurah had to wait far too long to be served. 10 -15 minutes. Last time several staff sitting at their desk but did not get up to serve waiting customers
3 comments
Hi Annabelle
Not normally a complainer but thought this may be beneficial to Stratco to hear my experience. Happy to talk my tel no. 0895842844. Cheers Paul
Stratco A.Stratco
Thank you Paul, we will be in contact shortly. Regards, Annabelle
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The reviewer stated that an incentive was offered for this review
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JackPerth, WA
- 3 reviews
Very happy!
The customer service was great, I like the quality of your product as well, I like the fact that it's all pre-cut, pre-pressed. I like the fact that it's a c-channel truss, rather than just a little tinny frame. Overall I was just quite impressed
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Julie M.Peel, WA
Excellent service
I purchased I shed and the process was made easy thanks to the staff and the shed builders. I was kept informed and I am very happy with my finished shed
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Very helpful staff
Each time I have been into stratco the staff have been very helpful . The item I wanted wasnt out on the floor yet and they went searching for it out the back, then took it out to my car and even put it in my car for me . I will always go to stratco above another store
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The reviewer stated that an incentive was offered for this review
- WA, Mandurah
- Verified customer
Very Disappointing follow up
Despite a very good intial visit follow up action was atrocious and rude. Several phone callls to the store and mobile number provided went without reply. An email requesting follow up also went without reply. Apparently the email stating no phone calls had been replied to was regarded as 'blunt' a farcical excuse for inept and lazy follow up service. Not happy.
3 comments
Stratco A.Stratco
Hi, I am sorry that you have had this experience with us, if you would like to discuss further please contact me at [email protected] so I can further assist you. Kind regards Natasha
Yes please would be very keen to show you the email and get some assitance in purchasing materials for upcoming works.
Stratco A.Stratco
Thank you, look forward to being able to help. Kind regards Natasha
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JoyPerth, WA
- 2 reviews
- 1 like
Jut love this fencing kit
The staff are fantastic at Mandurah Stratco so helpful we bought a quick screen plus kit and we just took our measurements in and they did the rest, drew up plans for council, quotes for materials and delivery. The fence looks great and my husband has got some many compliments from neighbours and even strangers walking past as he was putting it up. Everyone thinks it looks great so I tell them where to get it from and how helpful everyone is. We also bought material from the outback range to construct a pergola round the back, that was delivered all easily as well.
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The reviewer stated that an incentive was offered for this review
EugenePerth, WA
Competitive and helpful
I bought a custom designed patio from Stratco Mandurah. They were very helpful right from the start firstly with their pricing then with advice and tips. They offered flexibility on delivery needs I had and were knowledgeable both with their product and install advice.
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DonnaPerth, WA
Pleasant Surprize
I purchased the Corona SX-B22A Kerosene Heater and couldn't be happier, apprehensive at first especially being a gravity feed fuel system but quickly realised it was a very safe and user friendly unit
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RonaldoPerth, WA
- 10 reviews
- 4 likes
Stratco are very good at what they do.
I have been a regular customer of Stratco for many years in Melbourne and always found them to be a reliable supplier. Recently relocating to the Rockingham area I expect that I will be purchasing many items from the Stratco Mandurah store.
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The reviewer stated that an incentive was offered for this review
CathyPerth, WA
Excellent service at branch level
Ordered a patio at Mandurah and Bev was superb- helpful knowledgeable and patient.
Three weeks delivery as standard? Really? Not impressed but heyho ... we waited.
On delivery day, no phone call or email to remind us that delivery was coming and an approx time so I had to call and ask...
Patio arrived- miserable driver- didn’t actually speak to us just dumped it and drove off.
No instructions - no video on line - basically a giant jigsaw puzzle without a picture.
Wrong brackets sent- sorted by Bev but I still had to drive to Mandurah and back.
Patio very good once we worked it out.
Straco Mandurah 5 stars - everything else 2 stars
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The reviewer stated that an incentive was offered for this review
PaulPeel, WA
Handi-Mate Shed Nightmare
When I told my friends I’d bought a Stratoc shed they all said good luck with that.
Bought a handi-mate shed, hated every second of building it. Pieces missing, instructions not as clear as they could be. Ended up throwing away the instructions going to the store and taking pics of the display shed and building it my own way.
But it’s up now and is solid.
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BushyPerth, WA
Great service.
Knowledge and service was excellent. Happy and helpful staff, only downfall was bought a white gate and had to have a special size panel made to suit. The panel came well within the time period but when installed it was surf mist and not white, not sure how colours got mixed up as all was done on the same order. Also one of the gate slats had a damaged end. But 5 stars for the staff.
1 comment
Stratco A.Stratco
Hi Bushy, I am sorry to hear that you have had this experience with Stratco. Could you please send your contact details to [email protected] so that I can look into this for you? Regards, Annabelle
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MariannePeel, WA
- 3 reviews
- 1 like
At this stage we are not happy with it.
At this stage we only have a concrete slab which Tony and his crew have done an excellent job. We are looking forward to the shed being delivered tomorrow and the assembly commencing on Monday. Kind regards Ian & Marianne
3 comments
Stratco A.Stratco
Hi, I am sorry you have had this experience with us, I would like to follow this up for you are you able to send me your contact details to [email protected]. Kind regards Natasha
The problem was not Stratco's fault as it was due to the council being slow with the approvals. It has now arrived and Ralf and his assistant did a good job on the build and were very quick with it. ... Read more
There was two minor problems one being missing gutter ends and door lock, the other was the sent a smooth cream roof exhaust unit For a shed with a slate gray roof and granite sides. Ralf arranged the replacement part and had the exhaust unit exchanged for a suitable colour which only delayed the completion by a couple of hours.Stratco A.Stratco
Hi Marianne, thank you for the update on your experience with us, it is great to hear that Ralf was able to assist you swiftly. Enjoy your new shed. Please let me know if there is anything further I can assist you with. Kind regards Natasha
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The reviewer stated that an incentive was offered for this review
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Paul W.Peel, WA
Excellent service.
Great price and service when purchasing a heat strip heater, excellent help when looking for fence clips as they knew exactly where they were and the type that i needed. Great work Stratco staff mandurah.
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Leanne GPerth, WA
Friendly knowledgeable service
Went to buy some colourbond sheets for our fence and was thrilled to be served by a really nice, friendly knowledgeable man. Great service and range In stock so could get on with the job.
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Stratco A.Stratco
Hi Paul, I am sorry to hear you have had this experience with Stratco. Can you please send your contact details to [email protected] so that we can discuss this further? Regards, Annabelle