Coffee machine corroded and leaking after two years. Offered a 40% discount to buy a new one! Zero customer care!

A couple of months ago I purchased a Sandwich Press Grill. The mechanism on left had side is of and inferior quality and you are unable to close the press once it has been placed in the open position . It requires you to touch the hot appliance and attempt to guide it back into position. A very poorly designed product but a great size

I contacted Sunbeam and I told them I love this coffee machine but on my 2nd one in 4 years and they asked me to send the machine to the service department and they will give me a replacement unit I'm so happy with this result. Great customer care!!!!!! Not often found today.

Sunbeam Customer Care website said 3 day response to an email enquiry, 3 weeks later no reply, so I contacted again. They replied and said the brew head on my Sunbeam Coffee machine was worn out, so I asked how can it be worn out after making 3 cups of coffee, so they said they would contact me in 24-48 hours, 2 weeks later no reply, so I emailed again. Still no reply, its now a month later and no reply, (2 months from my first contact) so I guess they will not be giving me the courtesy of a reply, and I strongly do not recommend Sunbeam Australia.

I bought a queen-sized Sunbeam electric blanket in 2013. In 2015 one side stopped working. It had a three-year warranty. I sent an email to the customer service address but never received a reply. I rang the sevice centre, but after waiting for hours, was unable to speak to anyone. The promise to phone back was never honoured.

My mother-in-law (a pensioner) has been trying to return a faulty ironing board, this is actually the second time! Sunbeam will not pick it up and she has been told very rudely to go out of her way and drop it off in-store and then she will have to wait until they send her a new one - which she was also informed, may not work either! She was left particularly upset with a conversation she had with George at Sunbeam who was abrupt & rude and after she said "Oh God" the employee replied "My name is not God, it is George". He also said "I'm just the agent, have a nice day" and hung up the phone. This is unacceptable customer service!