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Sunbeam Cafe Barista EM5000 Questions & Answers (page 7 of 17)
EM5000K (Black), EM5000WR (White Rose Gold) (See All)324 questions from our users
Machine is two years old and have cleaned milk frother and tube every day. Milk frother just doesn’t want to work anymore. Has anyone had any success with fixing the problem looks like it’s a regular problem after reading the questions
If you’re lucky, you’ll receive a message from Sunbeam requesting that you send them a private message so that their Sunbeam Experts can help. I responded back saying that I don’t see this function - ...
Read moreit doesn’t seem like a customer can send private messages and I’ve heard nothing further.Mine is only a year old and I am having the same problem. Coffee bit works fine just the milk coming out is barely any..
Hi Tammie B,
I have just sent you a private message if you could kindly respond via that please.
Thanks
Hi. For some reason my coffee now comes out only luke warm? Too cold to enjoy.
Please help as I am otherwise happy with machine. It is just over a year old
Hi Debbie,
Try preheating the group head by running an espresso cycle without an coffee. Preheat the coffee cup with hot water and empty the hot water before dispensing the coffee in the cup.
Thanks
Thank you. I will try the expresso option. I do heat cup first with no success
Hi. Did the expresso option without coffee. Heated cup. Cleaned machine. Left unplugged for the night. Still lukewarm coffee too cold to enjoy... Any other options or has machine had it?
Thank you
Can i make hot choclate in this machine?
Hi Di S,
The Café Barista also allows you to manually add more frothed milk to your beverage or froth milk separately. To add more frothed milk to your beverage, place your beverage on the unit and en...
Hello,
We purchased our Sunbeam Cafe Barista machine about 2 months ago. We regularly clean it. But this time it is stuck on the cleaning cycle on repeat. Even if I turn it off and on it will go back into the cleaning cycle (latte mode) on repeat. Is there a way to reset the machine or cancel the cycle?
Hi Jordan,
I have just sent you a private message if you could kindly respond via that please.
Thanks
Hi all, with the help of customer support the issue was resolved. If anyone has the same issue where it gets stuck on the cleaning cycle. Turn off the machine, unplug it and leave it overnight. This h...
Read moreas resolved the problem. Very impressed by the customer support, budget machine and quality of coffee!Hello, I was just wondering. I’m having the same issue and tried to do what is stated above, turning off and leaving unplugged over night but it hasn’t seemed to work. We only got it in December. Any other suggestions?
Hi I've had my machine for almost 2 years. It has been used daily with no problems, but now as soon as I turn it on, water is pulled up and does not stop until i turn the machine off. I therefore cannot use the cappuccino or latte function. Please help!!!!
Hi Shelly,
Do they mean water pulled up from the milk container?. Would you mind doing a descale & seeing if this fixes your issues. Refer to page 17 of the product manual attached to complete https:/...
I’ve had my coffee machine for around 4 months now and it has just started randomly turning on when it’s switched off and tries to froth? It is regularly cleaned after use and this morning I cleaned it and it still turned back on 10 minutes later
Hi Fallon,
I have just sent you a private message if you could kindly respond via that please.
Thanks
Weve had this machine for 3 months, last night the lights started flashing when it wasn't even in use, it was then turned off at the power point, when it was turned back on the capuccino light flashes for a few seconds then it heats up but wont function in any mode
Hi Neil,
Have you tried cleaning & descaling the machine?. If you follow the instructions on pages 15-17 from the manual attached https://sunbeam-s3-production.s3.ap-southeast-2.amazonaws.com/EM5000_2...
We clean it regularly, the machine wasnt in use when the lights startsd flashing, when we turn it on now the cappuccino light flashes several times before it starts to heat up, when its reached temp i...
Read morets starts running on cappuccino and just runs constantly until its turned off, no other buttons workHi Neil,
I have just sent you a private message if you could kindly respond via that please.
Thanks
I have the same problem as many others. Plenty of steam from milk reservoir but little milk arriving in my cup from the metal tube even with the Froth button held down. This machine is about a year old and was always cleaned using the cleaning function every time milk was used to make a coffee.
Please help as I don’t really like this machine but the reason I really like it is for the automatic milk Frother.
Hi Jo M,
Can I ask when you clean the machine are you cleaning the milk frothing tube aswell? & also can I ask how old is your machine.
Thanks
As above . This machine is about a year old and was always cleaned using the cleaning function every time milk was used to make a coffee. I assume that cleaning function cleans the frothing tube?
I’d love some assistance with fixing this please
Hi Jo M,
If there is lots of bubbles when frothing the milk try turning the froth dial back anti clock wise a bit & see how that goes & let me know.
Thanks
Hi Sunbeam - we've just bought and installed a Sunbeam Cafe Barista in our office - every time we pour a late the milk is overflowing, (for both single and double shot) - how do we reduce the milk flow? thanks
Bigger Cups
Hi John,
Is your issue too much forth?. If it is please follow the below steps & see if this helps.
1- We suggest using milk with a higher fat content, such as full cream milk. Fat works against the p...
Hi Sunbeam - yep, the issue is too much milk/froth per coffee - is there a way to adjust that? our staff don't necessarily want coffee that milky
1- yep, we are using fullfat milk, 2. yes- the froth ...
Read moreis automatically added first when using the latte function.Why does the milk froth so much on the lower level
Hi Letitia,
Ensure there is enough water in the water reservoir. Follow the instructions to clean the milk reservoir and frothing tube. I have attached the product manual for you https://sunbeam-s3-pr...
I bought this machine recently only a few weeks ago and it worked well the first few times, however, now when I try to use it, the portafilter detaches in the middle of the espresso coming out, spraying coffee and the grind everywhere. I’ve retried a few times and the same thing happens.
Hi Ray,
Can I please confirm you are positioning the handle so that the handle lines up with the open lock icon “ ” on the unit and fits into the groove. Then, slowly turn it to the right until the re...
ago
CAFE BARISTA EM5000
the reservoir tank is not working & I have filled to max level, replaced the water reservoir (same with milk reservoir) pressed latte button twice and no water.... I noted when I remove the water tank and replace, only one small bubble comes up. I have already descaled both the water reservoir and milk frother and not working?
Hi Shell,
Firstly can I ask how old is the machine?.
Thanks
2 years
Hi Shell,
I have just sent you a private message if you could kindly respond via that please.
Thanks
I have the same problem as many others. Plenty of steam from milk reservoir but little milk. Regularly cleaned and descaled, about 7 months old. Was a great little machine, not so sure now.
Hi Gary,
Can I ask have you tried cleaning the milk reservoir and frothed milk dispensing tube?. If you refer to page 15 of the product manual attached this will show you how to do this. https://sunbe...
Yes, I do that every day since new.
Hi Gary,
Can I ask how old is the machine?.
Thanks
Does the EM5000WR use whole beans or ground?
Hi Sharon,
The machine is best suited with pre-ground coffee.
Thanks
Thankyou
Had this machine for approx 2 years, mainly used for manual expresso because frother became inconsistent. Has been working quite well until today when the auto water dispensing stopped working and the machine continuously dispenses water into an overflowing cup. The machine is dispensing approx 425ml of water before it stops and all panel lights are simultaneously flashing. Can you please advise?
Hi Shell,
Can I ask have you cleaned & descaled the machine at all? If you refer to the product manual attached https://sunbeam-s3-production.s3.ap-southeast-2.amazonaws.com/EM5000_20EM1_20_2c4a93d5e2...
Hi Customer Support Sunbeam,
I have cleaned and descaled as directed in the instruction manual but these processes have not solved my issue. It's very disappointing, I bought this machine from Big W and it's barely lasted 2 years.
Hi Shell,
I have just sent you a private message if you could kindly respond via that please.
Thanks
Milk frother stopped working like a lot of other people here. Have cleaned it after each use. Doesn’t pump out milk, only steam. Please help. Machine not under warranty anymore so don’t know what to do.
Hi Sachin G,
Can I kindly ask have you also cleaned the milk reservior & the frothed mik dispensing tube?. I have attached the instructions for you if you refer to page 15 https://sunbeam-s3-productio...
I have tried that several times. We clean it after each use.
Hi Sachin,
Can I ask how old is the machine?.
Thanks
Hi, my machine starts as soon as it is turned on the wall and won’t stop until it is turned off at the wall. It was working perfectly until one night last week it started randomly in the middle of the night. Why is it doing this and how do I get it to stop? I can’t get a normal coffee out of it as it now picks it’s own button and usually just keeps frothing milk until turned off.
Hi Jacqui C,
I have just sent you a private message if you could kindly respond via that please.
Thanks
I just recently purchased this machine and even on the lowest milk froth setting I’m getting 1/4 milk and the rest froth. I’ve given up trying to use it and am using my Nespresso milk frother. I see a lot of others experienced the same issue, hopefully there is a fix. Thank you
Hi Jem,
In our product manual it states-
I CAN'T SEEM TO GET CONSISTENT FROTH DESPITE CHANGING THE SETTING FROM MINIMUM TO MAXIMUM, WHAT SHOULD I DO?...
The link didn’t work
Hi Jem,
Try this one https://www.manualslib.com/manual/1045535/Sunbeam-Cafe-Barista-Em5000.html
Thanks
my cafe barista was working great, but now as per others, makes very little milk. first cup is still not what it used to be the following make almost nothing. Have descaled and cleaned. Still under warranty. Any ideas?
Hi Not Happy Han,
Can I ask have you cleaned the milk reservior & milk dispensing tube? I have attached the product manual for you to refer to if you refer to page 15 this will assist you https://sunb...
most definitely have cleaned milk side and descaled water side.
Hi Not Happy Jan,
I have just sent you a private message if you could kindly respond via that please.
Thanks
Hi,
My machine is now not long out of warranty and the milk has stopped pumping out.. it will just spit out a small amount of milk.. I’ve have cleaned after every use, ran multiple cleaning cycles and nothing is fixing it
Is there anything that can be done to get it working again?
Hi Sam M,
Have you tried cleaning the milk reservoir & the milk dispensing tube?. if you follow the instructions on page 15 from the manual attached https://sunbeam-s3-production.s3.ap-southeast-2.am...
Yes I have many times and hasn’t fixed the issue :(
Hi Sam M,
I have just sent you a private message if you could kindly respond via that please.
Thanks
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