Suncorp Motor Insurance

Have been insured with Suncorp for 3 years through GIO - car was recently in a minor accident and had to be towed to repairers - firstly I was told it was going to be written off and to come empty the car out and then 2 days later I was told they wont be writing it off but they cant repair it either - so they offered a cash setlement which is half what the agreed value is and I was told to come get the car (which wont start and had to be towed) and that they will no longer insure the car as it now has pre existing damage.... they then said they...Read more

I was in a three car accident, this year, I was at the front. I was not at fault but I had to pay my premium. They haven't taken any attempt find the information although I have uploaded picture of other cars including the car registration number. If the car owner behind me refuse to provide contact number out of fear what can I do.
They have no interest on providing me a loan car as well as if they have to pay for it. where as other insurance company already accepted. As they don't know the full picture ( without attempting to know the story...Read more

Minimal damage and due to Capitol Smart Lane Cove's negligence the vehicle is not drivable. I don't recommend you take your vehicle there as it's been a battle with GIO and CAPITOL SMART. Emotional and financial strain that they don't feel accountable for.
Worst experienced ever!!! 8 week's ago went in for a simple not at fault accident back bumper bar. Picked it up and the car was not drivable. They had to get it towed elsewhere and have refused to repair it. I am out of pocket for car hire. GIO have been the worst insurance company. They ref...Read more

We insure 4 cars in total with Suncorp and have been loyal customers for a number of years, never having made a claim in the past.

But then we did need to make a claim...

My Partner (Stephanie) was driving our car on the highway at approx 100 KMPH when a truck in front of her carrying glass lost part of it's load. Glass shattered on the road in front of our car causing Stephanie to break and swerve suddenly and aggressively.

Upon pulling off the highway at the next exit (a couple of hundred meters away) Stephanie stopped the car and switche...Read more

We have been insured with Suncorp Insurance since 1994. Our house, all contents, 3 cars all insured with Suncorp for all these years.

All payments come directly out of our Bank Account (direct credit). I have never spoken to anyone at Suncorp until recently and was appalled at the rudeness and blatant lies.

I had a car accident and did not want to use their chosen car repairer due to a previous incident many years ago using their chosen repairer months after the repair was done on my BMW is started to rust. I promptly had it repaired at my...Read more

Ever since we began the process of making a claim with Suncorp Insurance in March this year for a minor accident involving, we have had nothing but chaotic decision making. Within a few weeks they returned my excess and cancelled the claim without any discussion as they said the other party hadn't yet submitted their side of the claim, then they had to reinstate it later). Customer service has been poor, they sound helpful enough but there must be a systemic problem because effective action is rarely taken, always gong back to the beginning. Th...Read more

We have car insurances with Suncorp. It’s been long and we never had an accident, 3 months back our van driver had an accident. We claimed it back in June 2022 first of all the tow truck they sent took ages to arrive, the Suncorp sent the van to gemini salisbury where the lwb van could not even be parked, so after few days when I called Gemini to find out how big the damage is they said they haven’t even looked at the van, while asking why they said the van did it even fit in their garage.. so I called Suncorp and let them know this is the prob...Read more

Read your policy before joining with them.
Because they don't use proper genuine parts to replace the damage. They use after market parts or in other words cheap materials. On top of that they will only fix the major stuff the rest is not there problem. They will rush the job
they wont have to pay the overwrite fee.
Don't care about quality finishing they do cheap as possible.

I got my brand new car and the cheapest insurance I could find being under 25 was Suncorp insurance.
( what a mistake, regrets and I learnt my lesson)

anyways f...Read more

Suncorp is a Government run entity. They trade under more than a dozen names, so it looks like theres competition in a free market...there is no competition. Dont be surprised if you come away disappointed.
They dont pay on flood claim if I live at the bottom of a hill & 3 metres of flood water came through my property, destroying my yard, plumbing, pool filters & pool. The cost of repairs in excess of $20 thousand. They have recently taken to cancelling my bank statements, without notifying me or giving me an option. I go to the Suncorp bank &...Read more

My car was stolen 3 weeks ago, I reported it to my insurance company straight away to start with suncorp were quite helpful they ordered me a loan car, then after two days my car was recovered in Townsville with quite a lot of damage, that was three weeks ago, my damaged car has been sitting in the crash repairers compound since them it’s only just had its mechanical check and the quote submitted to Suncorp, the damage accessed at almost Nineteen thousand dollars with a couple of other problems still to be accessed, this car should have been ...Read more

I insured a new car with Suncorp 5 years ago for just under $600/yr. Recently changed to an updated new version of the same car and they increased the premium to over $1200/yr. An increase over 5 year of 100%.
I averaged 12,000kms/yr and house the vehicle in my unit car port in a retirement village. No claims and regular DD payments. What are these people up to. Of course I'll be walking away.
My feeling? As an old age pensioner I believe Suncorp hope I won't notice the increase so why not give it a try. I know they'd reduce the premium if I c...Read more