My grandma purchased a 6.6kw solar system from Sunterra a few months ago for her Adelaide home. And it has put her bill in minus which is sensational. Service was excellent. A family friend electrician looked over the install work once it was done and could not fault a thing and advised us that they had used high quality products. 10/10 highly recommend!

Thought I had found the perfect deal with all the components I had hoped for at a really great price. Sales team was very helpful and polite. But once the deposit was paid it seems I was forgotten about and continually had to call to find out when i would get an install date. Was installed December and is operational but I am still not exporting excess power produced into the grid. I am still calling every few weeks as no one can provide me with an update or an estimate as to when the metering paperwork will be finalised. Very disappointed!!!

Installation went quite well. There were some later challenges with the metre box, however fortunately Sunterra were able to communicate with me on this and showed willingness to resolve the issue.

After submitting a detailed inquiry for a grid connect solar system with battery backup and wifi monitoring I got two replies and a quote that did not even cover the aspects I asked for.

Currently Sunterra doesn't have any capacity to take new customers on board. They are flat out till February-march or god knows till what date. I have been waiting for last 2 months, first the national shortage of Fronius, then I agreed to change my interverter brand so as to installation gets quicker, but the service is pathetic, for last 1 week they are saying they are trying to get hold of their installer.

Stay away with Sunterra. Sales are just concered to sale. SERVICE IS PATHETIC.

Installer did not set country of origin or correct voltage. System installed 18 months ago. Had to contact ABB inverter company to reset . Sunterra do not care.
They knew of the problem but did nothing to fix. Contaced twice, but not interested to even respond.

After 11 days I had to give up with these guys. I received 3 emails asking the same questions every.single.time. If they couldn't even get the basics right to quote up a job it was too much of a risk to go any further with them.

Fitted system 3 weeks ago. Inverter broke down 2nd day hasn't been fixed since. Only real correspondence I had was asking me to pay the bill and leave a nice review if I was happy with the service. If it wasn't for the fact I want it to be kinder to the environment I would have had it removed by now and wouldn't bother. Like most of these poor companies they are all smiles and laughs when they are signing you up but when the proverbial hits the fan the silence is deafening.

I would highly recommend Sunterra for their service and product. The installation was quick and no mess. The installers even fixed a few roof tiles they noticed which were broken. Also great price for the solar energy. Every thing was smooth from first phone call to end..

Such an easy company to deal with. From first phone contact to the last my 6.6kw system went ahead with great speed. Could not have asked for better service. Now to start saving money on those power bills. Would not hesitate to recommend this company to friends and family.

Great team from deposit paid to fully installed in 10 days. Salesman Steve was exceptional, kept me up to date with progress and made the whole process easy. Got a 6.6kw system with growatt inverter and couldn't be happier. Has wifi function do I can see the amount produced easily. Would definitely recommend sunterra the installers were great to and it didn't take them long.

When I went over to Sunterra Solar, the gentleman in charge Jacob was very helpful, he took the time to help me through the solar installation process and made sure I was understanding of the system and how it would benefit us. The team who came to do the solar installation was very courteous and helpful and did their job well. Ended with credits on my bill for both quarterly accounts. Extremely happy with that.

installers were well prepared and did a great job, seriously good price and the service was fantastic, after sales was responsive and happy to help with a few queries I had.

We don't recommend Sunterra, the installer incorrectly installed the invertor and damaged the iron roof causing $3500 worth of damage. We have had to seek assistance from Adelaide Consumer Business Services. Annoula at Sunterra has a poor work ethic, does not reply to emails, makes excuses and does nothing about the problem, she has been misleading in phone calls. It has taken 6 weeks to get the invertor rectified. Its been 8 weeks and Sunterra have done nothing about the damaged roof, CBS are now involved we will go to court over this!! Its a poor attitude how this company can damage your property and does nothing about it !! Communication is poor and lack of responsibility.

Turn around was very quick - they guys on the day were very prompt and carried out a fantastic install, after sales was great - they were responsive to my questions and happy to help