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Reviews

3.5

424 reviews
5
(242)
4
(33)
3
(2)
2
(9)
1
(138)
  • Product Quality
    4.5 (40)
  • Return Claim MadeYes (2) · No (40)
  • Customer Service
    4.5 (38)
  • Warranty Claim MadeYes (1) · No (41)
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Excellent service from beginning to end

published

We recently ordered Holland blinds and Plantation Shutters and can't be happier with the product and service we received overall, from the initial contact on the phone, staff that came out for quotes, staff that came out for check-measures, to our installers who finished off the job. Everything was super efficient, friendly and the product is to such a high standard, at a good price.



Our plantation shutter installer Matthew was super friendly and installed our plantation shutters to perfection in a very timely manner.

used this company for both our homes now and highly recommend.

1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Lauren

LaurenMOUNT RIVERVIEW

always quick and prompt service, good quality products

published

we have used sydney blinds and screens a number of times and we have never been disappointed with the results. Easy to deal with, they provide quick and prompt service and a quality product at a competative price.

3 comments
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Lauren
Lauren

Sure thing! Where would I find this number?

Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Hi Lauren, your order number is on your invoice or at the top right hand side of your quote.
If unsure, please contact the office for clarification.
Kind regard, Sydney Blinds and Screens.



acknak

acknak

  • 2 reviews

Could not be better. Spectacular service.

published

Perfecto. Single phone call. Came on-site to measure up. Got the quote the same day. Approved. Installed, done and dusted all within just a few weeks. Always updated on the progress either by phone or txts. Could not be better. Woo hoo.

1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
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sylvia

sylviaSydney, NSW

  • 2 reviews

This is perfect can't live without the screens

published

OMG, the service was just perfect my installer Mick was amazing.
All the product's fitted like a glove and sliding doors fitted also which other company's said couldn't be done but Sydney Blinds did.

1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Garth

GarthSydney

Vertical Blinds

published

Sales person was prompt, informative & professional. Placed order at the time of quote. Pricing was very competitive. Installation was also very well handled. Overall a very good experience & I would recommend Sydney Blinds to others.

1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Kelly

KellySydney

3rd Time We've Used Them

published

We have used Sydney Blinds 3 times for different renovations and we will continue to use them. I still get other quotes to make sure they are competitive and they are consistently the best price. The quality is exceptional (we've had blinds and shutters) and the installer (Mathew) was on time, efficient and tidy. Great service, top product. Couldn't recommend them enough.

2 comments
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Kelly
Kelly

MST762569
Cronulla

mammagulisano

mammagulisano

  • 2 reviews
  • Verified customer

Fabulous Installation

published

Both my parents' home and mine were scheduled for measure and quotes in the same period. Despite a few miscommunications via phone calls for booking the 2 properties, the installation of both our plantation shutters was smooth, professional quick and easy. Matthew works so clean and efficiently, leaving not even a bit of dust behind. He was cool calm and collected. The blinds look better than I envisioned and he ensured they were straighter than straight! MST770805 Highly Recommended !

1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Jenny

JennyKirrawee

Brillant Customer Service

published

I highly recommend Sydney Blinds - from their first response to my enquiry to the final installation I found them to have an excellent customer service. The office staff friendly and efficient. The sales rep very knowledgeable and the installation went smoothly. Everyone involved was extremely pleasant to deal with

3 comments
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Jenny
Jenny

Thanks again - my order number was MST 782983 - I had both an awning repair and a 5 new blinds installed - both on this order number and both jobs excellent

Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Thanks again Jenny.

Flossy

Flossy

  • 2 reviews
  • 1 like
  • Verified customer

Shutters- Excellent Service and Product

published

Just had my beautiful shutters installed across the front of my house and they look fantastic and make such a difference to the appearance of my home . I had excellent service when I visited the showroom, by Steve who measured the job and by Matthew who installed my shutters with so much care and attention. All my questions were answers and suggestions made to ensure quality outcomes. Would definitely recommend Sydney Blinds and Screens for price, quality and professionalism to family and friends in the future.
Very happy customer
Thank you

3 comments
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Flossy
Flossy

Invoice Number on day of installation IN141320 installed 28-9-18
Ordered 19-7-18

Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Thanks again

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Andrew

AndrewSydney, NSW

  • Verified customer

Sydney Blinds easy

published

Sydney Blinds easy going attitude made it easy to book in for quote/inspect and then install. Happy with product and will surely use Sydney Blinds again.

3 comments
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Andrew
Andrew

Hi my order number was MST787549. Thanks

Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Thanks Andrew!

Perfect for the space

published

It was repeat business with accent and we were happy with our purchase the first time so returned when we needed more blinds

1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Hi Heather, thank you for your 5*star review. We would like to note this on your account plus share with those who directly served you - to assist us in doing so please advise your order #
Kind regards.

Better than I imagined

published

I was extremely satisfied with the sales rep Joe who came with an amazing wealth of knowledge .
His experience helped me in feeling relaxed that I made the right choice. I started wanting shutters and I changed my mind and he promptly returned to give me a new quote on timber venetians .. And I was very happy with the price. I could not believe how quick everything was, the quote and then the installation by Mick .
My house feels modern and fresh. The past week we have had cold days and the blinds let in beautiful sunshine with privacy and the hotter days the blinds shield the sun.Would definitely recommend Sydney blinds and screens for price, quality and efficiency .
Thank you

1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
AJM

AJM

  • 2 reviews
  • 2 likes

Pathetic service

published

I made an appointment around two weeks in advance and was told that I would receive a call the day before the appointment to confirm the precise time of the visit.
Received a call the afternoon before and was advised that I would receive a call from someone to confirm the time.
Called the morning of the appointment and was given the number of the measurer - '[name removed]'.
Called [name removed] to be advised "I can't make it, what about a Saturday?"
Hopeless and unprofessional. Don't be put off by the excellent phone manner of the people at head office.
What a waste of time.

1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Linz

LinzSydney, NSW

  • 5 reviews
  • Verified customer

Easy from start to finish. Great product too!

published

I had two security screen doors installed for me recently and I am very happy all round. After an abominable run with another very heavily advertised company, I chose to cancel that order and go with Sydney Blinds. Easy check measure, clear and concise re options etc, great communication from the office and the installer, Mick was excellent. 3 weeks from order to install! Doors look great and work well.

1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Peter

PeterSydney

Beautiful blinds and smooth service

published

Great showroom to pick type and colour for our vertical blinds throughout our home. Fair cost to supply and install. Efficient tradesman, Frank, did the installation with no fuss or problems and on time.

2 comments
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Peter
Peter

order number 77853

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Great products and service

published

We have used Sydney Blinds to manufacture and install blinds for us on a number of occasions over the past 20 years. Always an easy process. Great prices, quality products and top sales and service! Highly recommended!

1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Nance

NanceFreshwater

  • Verified customer

A million dollar look but affordable

published

Just had rod do a subperb quality fixture of shutters !!! His manner and workmanship is professional and very helpful —will now get my next window finished!!

3 comments
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Nance
Nance

Mst 752880

Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Thanks Nance

Exceptional Service

published

Our blinds & plantation shutters were installed and we extremely impressed with the quality of your product & the efficiency of your team. Steve was very informative of the products and a genuine guy, not just a salesman trying to flog the product. Rod, Milan & Sam.... you’ll are amazing. You painstaking taken such care to install every shutter perfectly, checked and re-checked before moving on to the next window. Your attention to detail is worth did not go unnoticed. Sam, for a young man you take pride in your job, not often seen in today’s times. WELL DONE !!! Thank You

2 comments
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Millie
Millie

still using Sydney Blinds after 28 years

published

We installed Sydney blinds 28 years ago and have gone back for a revamp. We had the same guy that quoted all those years ago. Very happy with Sydney Blinds service.

3 comments
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Col
Col

mst17215 Leigh

Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Thanks Leigh

Chris

ChrisAU

  • 3 reviews

All as promised

published

Both salesman and installer arrived on time, knowledgeable and informative. Installation was within the promised time frame. Product as expected.

1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Page 4 of 22
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Questions & Answers

starkey

starkeyasked

where do i input code mst 690057 regards starkey

2 answers
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Hello Starkey - We have just seen your review and can make the note on your file of the feedback and add your details for the monthly draw. The draw takes place during the first week of the following month and all entrants are contacted by telephone following the draw. Thank you again for the kind review and good luck in the draw. Regards, Sydney Blinds & Screens

does this mean that all good comments for this company are left by people who are participating in some kind of a lottery organised by the company????

Martin

Martinasked

Hi, If I ordered 10 Roman Blinds today or at the latest by Monday 9th Nov, how long would it take to manufacture and install them in my Sydney home please?

6 answers
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Hi Martin,

Thank you for your enquiry. We can start the process of check measure and manufacture but unfortunately we are booked out until Christmas so the install would have to be early next year. Please let us know if we can assist you any further.

Thank you,
Sydney Blinds and Screens

Sunshine
Sunshine

Martin you are very fortunate. Many people get caught by this company. Fate has been good to you. Go to another company and avoid the inevitable stress and disappointment that you will encounter here.

MB33
MB33

I would not use this company. Terrible, dishonest and unprofessional. Save yourself a lot of stress and heartache and use someone else. Matt

Sueanne

Sueanneasked

I have previously used your company many times over the years My mum warned me that your service was terrible I was shocked as I had always been very satisfied Can you explain why so many customer reviews are SO bad? I am wanting a number of new blinds and I need you to convince me that your service is as good as it used to be otherwise I'll go elsewhere
Thanks
Sue

7 answers
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Thanks Sue for giving us an opportunity to respond in order to retain your business. Our company has been through a recent transition which included a review of our internal customer service processes. We would really like to prove to you that we have addressed some issues we found, and that we are making positive steps to improvement . Please speak to Susan on 9636 1555 regarding the products you would are looking at, and we know she will look after you, and make sure you are happy with the products and service just as you have always enjoyed.

Sunshine
Sunshine

No, she won't and when (not if) it all goes wrong she won't even return your call. It's no fun having your hard earned money taken, constant problems, stress, rude lying customer service, asking for your money back and being denied, being threatened - even with court - if you don't pay up the other 50%, being frightened to the point where your health is impacted and all because the supplier took your money and never bothers to call again once they have the 50% deposit. Expect to do all the phoning. They take away any trust in human beings. Felt preyed upon. Worst experience with a supplier ever. Save yourself the grief and look elsewhere. Make sure you do your research. Good luck. I wouldn't recommend this firm to a worst enemy.

MB33
MB33

I agree with Sunshine. This company is attrocious. They are by far the worst experience I have ever had with a company in any industry. They are exceptionally rude and deceitful. Save yourself a lot of stress and chasing up by going with another company.

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