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Reviews

3.5

424 reviews
5
(242)
4
(33)
3
(2)
2
(9)
1
(138)
  • Product Quality
    4.5 (40)
  • Return Claim MadeYes (2) · No (40)
  • Customer Service
    4.5 (38)
  • Warranty Claim MadeYes (1) · No (41)
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Absolutely fantastic!!!

published

Can't fault Sydney Blinds & Screens from start to finish!
Phone staff are friendly, responsive and very efficient.
Quote staff are prompt, knowledgeable and very good at their job.
Installation team are very quick and tidy as well.
This is the fourth time I have purchased from Sydney Blinds so it's a great testament to the quality and service provided by the team.....I never go anywhere else.
(O/N 825785)



1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Steve Gill

Steve GillSydney, NSW

  • Verified customer

Perfect Service from Quote to Install

published

Sydney Blinds and Screens (Order Number #817310) sent out a professional to quote for our job. He knew his products and was very helpful through-out the quote process. He wanted the job and quoted accordingly. The check measure and install was perfect and once again carried out by professionals who knew their trade. Mick and Matt did the install - arrived on time, were polite, professional, friendly and efficient We would certainly use them again and highly recommend them. These guys rock ! Steve and Jason

1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Ian Wing

Ian WingSydney, NSW

  • 3 reviews

Screen door with doggy door

published

The staff from Sydney Blinds and Screens were very helpful. The salesman was punctual and knew what he was talking about. He help me make the appropriate decisions about the door. When the time came for installation, I was given a date which didn't suit me, but the staff on the other end of the phone were very helpful in helping me select another date. The installer, Frank on job 817277 was very experienced and had the door in position in no time.
We have used Sydney Blinds and Screens for other products over the years and have always been pleased with the end result. I would recommend them to anyone needing their products.

1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
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Andrea

AndreaSydney, NSW

  • 2 reviews

Very Happy!

published

Order # 815498
What an easy process it was dealing with Sydney Blinds and Screens! They were helpful and quick, would thoroughly recommend. I had Alsafe (their alternative to Crimsafe) installed for the bedrooms- very happy with how they look- can't tell the difference with the crimsafe already installed.

1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Gerard

GerardSydney Surrounds, NSW

Very satisfied

published

Order # 820504
What a great experience dealing with Sydney Blinds and Screens was. The quoting process and installation were easy and pleasant experiences. Derek was easy to deal with and offered valuable advice when quoting and Frank installed seamlessly and was a pleasure to deal with. Would recommed without hesitation.
Gerard

1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Very bad experience !!

published
1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Great experience, great price!

published

From coming out to quote the job to the installation the whole experience was easy. The price was great and Frank the installer was super friendly. Thanks for a great experience

1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Steve

SteveSydney, NSW

  • 2 reviews
  • 1 like

Very Happy

published

Sydney Blinds & Screens did a great job installing our vertical drapes and screen doors. They have an extensive range to choose from compared to other suppliers. Nothing was too much trouble and they even came out to do a quote just before Christmas whereas another company told me to phone back in February. All the staff involved were very helpful and friendly. I will definitely recommend Sydney Blinds & Screens to everyone.

1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
ThumbsDownKurmond

ThumbsDownKurmondSydney Surrounds, NSW

  • 17 reviews
  • Verified customer

very happy

published

Very happy with Sydney Blinds.
They have done our plantation shutters.
The price was very good, they have delivered and installed the shutters within 6 weeks as previously estimated.
The admin ladies were very helpful and the installer was very friendly and gave us all the info about the maintenance and such.
The shutters look great!

I will probably update this review in a few months after having the shutters for some time. Hopefully everything will be as great as it is now.

1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
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Great service and product

published

Very happy with Sydney Blinds and Screens. We have used them 3 times now and their products are excellent and good value for money. The blinds were completed and installed within a week. They make a great difference to our home. Highly recommended.

1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
TAB

TABSydney, NSW

  • 2 reviews
  • Verified customer

Disappointed

published

Ordered shutters in November - told they would be ready to be installed in week of 7/1/19 (in time for party). Rang SBS 7/1/19 to be told the fitter had gone on leave for three weeks! Now cannot be installed as promised. Very disappointed in fitter [name removed].

2 comments
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
TAB
TAB

Kari Glasby

published

Matthew did an amazing job on the installation of my plantation shutter. I found Matthew to be polite, efficient and he gave me an all around professional job, and his personality was professional however very nice.
I believe that his reference number is MST-794718, however it may be WST-794718

1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Jean

JeanCOLYTON

Great product and service

published

Very happy with my new blinds and fly screens. It took 2 weeks from ringing and booking a free measure and quote
to installation, all just before Christmas. Excellent quality and priced right. The process went very smoothly, office staff were a pleasure to deal with. I would highly recommend Sydney Blinds and Screens.

1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Hi Jean, thank you for sharing how Sydney Blinds and Screens supplied and installed your order. We are pleased to read that we met your expectations with our quality goods and service.
Kind regards, Sydney Blinds & Screens.

Extremely diasappointed

published

Doors are totally uesless as they have come apart - the installer didn't bother to inform us there was a part missing which is in the warehouse. This is the second visit to the house to rectify the doors and they are still not functioning - extremely disappointed especially now there is a close down period and the doors cannot be fixed until the New Year which is totally unacceptable considering the doors were installed and paid for in full on 28th November.

1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Hi Dianne, please advise your order # (MST******) to enable us to review and respond to your claims.
Kind regards, Sydney Blinds and Screens.

Pradeep

Pradeepsydney

  • Verified customer

Excellent service - Sales and installtion

published

Today Martin Marklund did the installation of screen door and windows mesh screens around 8/9 of them at my daughter townhouse in Marsfield. Martin did a wonderful job to the perfection and I must say that he is a mature and very compassionate installer which is rare characterstic to be found today among the installers. Please pass over my sincere appreciation to Martin for an excellent job done. It was a pleasure to deal with Russell Fehlberg also who is always willing to give good suggestions when you have to make decision regarding doors or blinds etc.

3 comments
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Pradeep
Pradeep

The order number was 802090. Thanks!

Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Thank you Pradeep.

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Excellent work professional people I will recommend it to friends and family

published

The service was absolutely stunning a professional work the job was done less than I thought I will highly recommended to a family and friends

1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Blinds are amazing!

published

Very happy with service from Accent Blinds. Whole process was smooth, blinds look amazing! Would definitely recommend and use again!

  • Verified customer

Creative solution for a tricky job

published

I had a French Doors that I wanted a screen door for. Other companies told me that it wasn't possible due to the way to the French Doors were built. Sydney Blinds and Screens found a solution easily enough enough and Frank installed a fantastic set of sliding screen doors, with no fuss. There was no pressure to buy more expensive products, the focus was on finding the best solution for me. I'd happily seek their services again.

1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Desley

DesleyGlenmore Park

Wonderful service

published

The salesman arrived promptly and measured up. The installation gentleman was efficient, courteous and very tidy. I would thoroughly recommend Sydney Blinds and Screens.

1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Unsatisfied customer

Unsatisfied customer

  • 2 reviews
  • 2 likes

Worst Customer service.

published

Sales man came out and was abrupt and condescending of other companies. Ended up going with a more expensive company as they were lovely and happy to match the price. Got a phone call from customer service to see how everything was and they could not care less what I had to say.

3 comments
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Hi, please provide your name or number to enable us to listen to the follow up call you state you received. From there were can review who serviced your in home quotation. Thank you.
Kind regards, Sydney Blinds and Screens.

The salesman was Steve. Brenda left a voicemail (lovely) and I returned the call and spoke with another lady.

Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Thank you.

Page 3 of 22
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Questions & Answers

starkey

starkeyasked

where do i input code mst 690057 regards starkey

2 answers
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Hello Starkey - We have just seen your review and can make the note on your file of the feedback and add your details for the monthly draw. The draw takes place during the first week of the following month and all entrants are contacted by telephone following the draw. Thank you again for the kind review and good luck in the draw. Regards, Sydney Blinds & Screens

does this mean that all good comments for this company are left by people who are participating in some kind of a lottery organised by the company????

Martin

Martinasked

Hi, If I ordered 10 Roman Blinds today or at the latest by Monday 9th Nov, how long would it take to manufacture and install them in my Sydney home please?

6 answers
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Hi Martin,

Thank you for your enquiry. We can start the process of check measure and manufacture but unfortunately we are booked out until Christmas so the install would have to be early next year. Please let us know if we can assist you any further.

Thank you,
Sydney Blinds and Screens

Sunshine
Sunshine

Martin you are very fortunate. Many people get caught by this company. Fate has been good to you. Go to another company and avoid the inevitable stress and disappointment that you will encounter here.

MB33
MB33

I would not use this company. Terrible, dishonest and unprofessional. Save yourself a lot of stress and heartache and use someone else. Matt

Sueanne

Sueanneasked

I have previously used your company many times over the years My mum warned me that your service was terrible I was shocked as I had always been very satisfied Can you explain why so many customer reviews are SO bad? I am wanting a number of new blinds and I need you to convince me that your service is as good as it used to be otherwise I'll go elsewhere
Thanks
Sue

7 answers
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Thanks Sue for giving us an opportunity to respond in order to retain your business. Our company has been through a recent transition which included a review of our internal customer service processes. We would really like to prove to you that we have addressed some issues we found, and that we are making positive steps to improvement . Please speak to Susan on 9636 1555 regarding the products you would are looking at, and we know she will look after you, and make sure you are happy with the products and service just as you have always enjoyed.

Sunshine
Sunshine

No, she won't and when (not if) it all goes wrong she won't even return your call. It's no fun having your hard earned money taken, constant problems, stress, rude lying customer service, asking for your money back and being denied, being threatened - even with court - if you don't pay up the other 50%, being frightened to the point where your health is impacted and all because the supplier took your money and never bothers to call again once they have the 50% deposit. Expect to do all the phoning. They take away any trust in human beings. Felt preyed upon. Worst experience with a supplier ever. Save yourself the grief and look elsewhere. Make sure you do your research. Good luck. I wouldn't recommend this firm to a worst enemy.

MB33
MB33

I agree with Sunshine. This company is attrocious. They are by far the worst experience I have ever had with a company in any industry. They are exceptionally rude and deceitful. Save yourself a lot of stress and chasing up by going with another company.

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