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Reviews

3.6

447 reviews
5
(261)
4
(36)
3
(2)
2
(9)
1
(139)
  • Product Quality
    4.7 (62)
  • Return Claim MadeYes (2) · No (62)
  • Customer Service
    4.6 (61)
  • Warranty Claim MadeYes (1) · No (64)
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  • Verified customer

Great products and service

published

Equally satisfied the second time around. From the start Sydney blinds were very customer focused and on time. Installation was professional. I have no hesitation in recommending or inviting Sydney Blinds back for any future requirements the school may have.
John. Facilities Manager
Christian Brothers' High School Lewisham.



Customer Service
Product Quality
Return Claim MadeNo
Store LocationSydney NSW
Warranty Claim MadeNo
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1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

The reviewer stated that an incentive was offered for this review

Nicola Grayson

Nicola GraysonSydney, NSW

Great service and great result!

published

Professional and friendly service. Fitting was quick and tidy - love the look of our new shutters and fly screens. Considering further purchase and will definitely come back to you - thanks.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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L. Peluso

L. PelusoSydney, NSW

Excellent price, customer service and product

published

On time for quoting, follow up service and quick installation of our blinds, turnaround time 2 weeks, couldn't be happier with the result and no fuss installation. Thank you Sydney blinds & screens

Customer Service
Product Quality
Return Claim MadeNo
Store LocationProspect, NSW
Warranty Claim MadeNo
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1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
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S Prasad

S PrasadSydney, NSW

Wonderful Customer Service-

published

Wonderful customer service, from measurement and quotation to installation.(894668) by Steve and Frank. Quick and efficient and Steve was very knowledgeable and provided good advice on the selection of indoor blind. Would highly recommend Sydney Blinds

Customer Service
Product Quality
Return Claim MadeNo
Store LocationProspect
Warranty Claim MadeNo
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1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
ken1313

ken1313Sydney, NSW

  • 2 reviews

Great product - great installation.

published

Easy quoting service, fantastic product, quality installation by friendly professionals. Looks great, works great, and at very competitive price. A wonderful addition to our home, which will provide welcome relief next summer. Thanks

Customer Service
Product Quality
Return Claim MadeNo
Store LocationProspect
Warranty Claim MadeNo
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1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

The reviewer stated that an incentive was offered for this review

Pam

PamSydney Surrounds, NSW

New blinds

published

After 15 years replaced our old venetians. Sydney Blinds did a great job removing and installing our new double blinds. The service was fast and there was no fuss. Highly recommended.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

The reviewer stated that an incentive was offered for this review

Natalie

Natalie

  • 2 reviews

Great service!

published

Great customer service from the Sydney Blinds & Screens team. Our family is a return customer after 15 years. They were very prompt, had great communication and delivery. I would highly recommend - 895589

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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2 comments
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Natalie
Natalie

Hi there, the order number is MST895589.

Ray G.

Ray G.Sydney, NSW

Awesome new screen door!

published

Thank you Sydney blinds and screens for our beautiful new screen door. Your salesman Joe and installer Mick were both helpful and professional. It is so nice to have a lovely strong door that looks great and will give us the security we need now we are older. Once again your product and service have excelled and we will always continue to use you.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationProspect, NSW 2148
Warranty Claim MadeNo
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1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

The reviewer stated that an incentive was offered for this review

Water rat

Water ratSydney, NSW

  • 3 reviews
  • Verified customer

Great service again after 11years

published

We are return customers after 11years same great service and friendly installers was a pleasure to deal with sydney Blins and Screens the installer said he put in original blinds 11years ago. Highly recommend for quality products.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationProspect
Warranty Claim MadeNo
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2 comments
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Water rat
Water rat

No worries
Mick Order Number 894511

The reviewer stated that an incentive was offered for this review

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maria b.

maria b.Sydney Surrounds, NSW

luman blinds

published

The excellent service that i received when ordering my replacement blind,and the prompt installment i received when i was told my blind was in store to be fitted.the company arranged to have the blind fitted around my work hours. maria

Customer Service
Product Quality
Return Claim MadeNo
Store Locationprospect nsw
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1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Johnny

JohnnySydney, NSW

Great quality product

published

Great quality product, excellent helpful measure and quote man came out and ran me through the options and price differences. Not so great installer, found him to be abrupt and dismissive. Unfortunately that ruined my Sydney Blinds experience. Not sure if I will use them again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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3 comments
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Hi Johnny, thank you for taking the time to comment about your experience using Sydney Blinds & Screens. To assist us in responding to your comments please can you advise your order # (MST******).
Kind regards, Sydney Blinds & Screens.

Johnny
Johnny

MST30819

Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Thanks Johnny

nuidat1969

nuidat1969Sydney Surrounds, NSW

  • 4 reviews

Venetian blind perchase

published

Great service,from the salesman that came to quote,10 days from ordering to installation, installers were very good,i would use them again.Blinds seem to be of good quality would highly recommend..

Customer Service
Product Quality
Return Claim MadeNo
Store Locationover the phone
Warranty Claim MadeNo
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1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Great All Round Product and Service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationProspect
Warranty Claim MadeNo
See all answers
1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

The reviewer stated that an incentive was offered for this review

Love our new roller blinds!

published

So happy with our new double roller blinds and single roller blinds.Both gentlemen we dealt with throughout the process were quick, helpful and friendly. We would highly recommend Sydney Blinds!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationProspect order number 864037
Warranty Claim MadeNo
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2 comments
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Hi Brendan & Kiah, thank you for your 5* review. Can you please advise your order # (MST******) so that we can share your review with the team.
Kind regards, Sydney Blinds & Screens.

Brendan and Kiah
Brendan and Kiah

Thank you, order number 864037

The reviewer stated that an incentive was offered for this review

Eric Christopher

Eric ChristopherSydney, NSW

  • 2 reviews

Just Superb!

published

The installer arrived on time and got to work immediately. Within an hour the installer, Frank, had finished installing these beautiful vertical blinds. They were absolutely beautiful.
Thank you Sydney Blinds

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
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Perfect

published

Great Service and excellent employee. I recommend this to anyone wanting blinds and screens. The screen door feels like excellent quality and extremely durable and safe. Great product for sure.

1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

The reviewer stated that an incentive was offered for this review

Chandra kishore

Chandra kishoreSydney, NSW

Excellent service and very professional

published

I'm 100% satisfied as they are prompt and very professional and would highly recommend Sydney blinds to anyone. The payment option was easy and dealing with staff over the phone was easy.

Return Claim MadeNo
Store LocationProspect
Warranty Claim MadeNo
3 comments
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Chandra kishore
Chandra kishore

My order number is - 865771 and the gentleman who came to my place at 21 Cheshire street in Marsden Park to install the security doors was FRANK.
I'm very happy with the way he worked.

Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Thanks you for your prompt response. We will pass your review onto Frank and the team.
Warm regards, Sydney Blinds & Screens

The reviewer stated that an incentive was offered for this review

Jennifer

JenniferSydney, NSW

  • 2 reviews

Very Happy Customer

published

We visited the showroom in Prospect and were given helpful, friendly customer service. The rep came on time to measure & quote & was very efficient. We had double blinds installed on 6 windows & verticals across sliding doors as well as sliding fly screen doors. Frank, the installer was excellent. This is the second time that I have used this company & I highly recommend them. Their products are well priced and the turn around time was about 2 weeks.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationProspect
Warranty Claim MadeNo
See all answers
3 comments
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Jennifer
Jennifer

Our order #861802

Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Thanks Jennifer!

D H

D Hsydney

  • 3 reviews
  • 4 likes

Beware fancy brochures shocking service

published

Beware fancy brochures shocking service
6 weeks! Later only one arrives with subcontractor to install (lovely guy not associated with the company). Second set missing. Followed up. Wiring installed on incorrect side. Dismissive customer service "These things happen". Awaiting second set of blinds.
Hole in "Blockout blind".. Oh well these things happen....
Now at 4th attempt to get it right.
Happy for anyone to contact for more details as after somewhat belatedly reading the negative reviews of this company see similarly dismissive responses to poor feedback

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSydney Blinds and Screens
Warranty Claim MadeNo
See all answers
1 comment
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Robyn Allen

Robyn AllenSydney, NSW

Best service EVER!

published

Sydney Blinds & Screens are just the most helpful company. From the initial consultation to the installation of their blinds, their service was highly professional & seamless. I wouldn't shop anywhere else.

Customer Service
Product Quality
2 comments
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds
Robyn Allen
Robyn Allen

MST856462

The reviewer stated that an incentive was offered for this review

Page 2 of 23
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Questions & Answers

starkey

starkeyasked

where do i input code mst 690057 regards starkey

2 answers
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Hello Starkey - We have just seen your review and can make the note on your file of the feedback and add your details for the monthly draw. The draw takes place during the first week of the following month and all entrants are contacted by telephone following the draw. Thank you again for the kind review and good luck in the draw. Regards, Sydney Blinds & Screens

does this mean that all good comments for this company are left by people who are participating in some kind of a lottery organised by the company????

Martin

Martinasked

Hi, If I ordered 10 Roman Blinds today or at the latest by Monday 9th Nov, how long would it take to manufacture and install them in my Sydney home please?

6 answers
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Hi Martin,

Thank you for your enquiry. We can start the process of check measure and manufacture but unfortunately we are booked out until Christmas so the install would have to be early next year. Please let us know if we can assist you any further.

Thank you,
Sydney Blinds and Screens

Sunshine
Sunshine

Martin you are very fortunate. Many people get caught by this company. Fate has been good to you. Go to another company and avoid the inevitable stress and disappointment that you will encounter here.

MB33
MB33

I would not use this company. Terrible, dishonest and unprofessional. Save yourself a lot of stress and heartache and use someone else. Matt

Sueanne

Sueanneasked

I have previously used your company many times over the years My mum warned me that your service was terrible I was shocked as I had always been very satisfied Can you explain why so many customer reviews are SO bad? I am wanting a number of new blinds and I need you to convince me that your service is as good as it used to be otherwise I'll go elsewhere
Thanks
Sue

7 answers
Sydney Blinds
Sydney Blinds & ScreensSydney Blinds

Thanks Sue for giving us an opportunity to respond in order to retain your business. Our company has been through a recent transition which included a review of our internal customer service processes. We would really like to prove to you that we have addressed some issues we found, and that we are making positive steps to improvement . Please speak to Susan on 9636 1555 regarding the products you would are looking at, and we know she will look after you, and make sure you are happy with the products and service just as you have always enjoyed.

Sunshine
Sunshine

No, she won't and when (not if) it all goes wrong she won't even return your call. It's no fun having your hard earned money taken, constant problems, stress, rude lying customer service, asking for your money back and being denied, being threatened - even with court - if you don't pay up the other 50%, being frightened to the point where your health is impacted and all because the supplier took your money and never bothers to call again once they have the 50% deposit. Expect to do all the phoning. They take away any trust in human beings. Felt preyed upon. Worst experience with a supplier ever. Save yourself the grief and look elsewhere. Make sure you do your research. Good luck. I wouldn't recommend this firm to a worst enemy.

MB33
MB33

I agree with Sunshine. This company is attrocious. They are by far the worst experience I have ever had with a company in any industry. They are exceptionally rude and deceitful. Save yourself a lot of stress and chasing up by going with another company.

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