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Ray G.Sydney, NSW
Awesome new screen door!
Thank you Sydney blinds and screens for our beautiful new screen door. Your salesman Joe and installer Mick were both helpful and professional. It is so nice to have a lovely strong door that looks great and will give us the security we need now we are older. Once again your product and service have excelled and we will always continue to use you.
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Water ratSydney, NSW
- 2 reviews
- Verified customer
Great service again after 11years
We are return customers after 11years same great service and friendly installers was a pleasure to deal with sydney Blins and Screens the installer said he put in original blinds 11years ago. Highly recommend for quality products.
2 comments
No worries
Mick Order Number 894511
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maria b.Sydney Surrounds, NSW
luman blinds
The excellent service that i received when ordering my replacement blind,and the prompt installment i received when i was told my blind was in store to be fitted.the company arranged to have the blind fitted around my work hours. maria
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JohnnySydney, NSW
Great quality product
Great quality product, excellent helpful measure and quote man came out and ran me through the options and price differences. Not so great installer, found him to be abrupt and dismissive. Unfortunately that ruined my Sydney Blinds experience. Not sure if I will use them again.
3 comments
Sydney Blinds & ScreensSydney Blinds
Hi Johnny, thank you for taking the time to comment about your experience using Sydney Blinds & Screens. To assist us in responding to your comments please can you advise your order # (MST******).
Kind regards, Sydney Blinds & Screens.
MST30819
Sydney Blinds & ScreensSydney Blinds
Thanks Johnny
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nuidat1969Sydney Surrounds, NSW
- 4 reviews
Venetian blind perchase
Great service,from the salesman that came to quote,10 days from ordering to installation, installers were very good,i would use them again.Blinds seem to be of good quality would highly recommend..
1 comment
Sydney Blinds & ScreensSydney Blinds
HI Nuidat, thank you for sharing your experience using Sydney Blinds & Screens. We are please to read that we supplied you with 5* service along with our high quality products. For us to share this ... Read more
review with the team, can you please advise your order # (MST******). Kind regards, Sydney Blinds & Screens.Similar opinion? Write a review on ieatwords.com.au!
Great All Round Product and Service
Our Experience with Sydney Blinds has been a very positive one. I made all arrangements on behalf of my Mum and from the word go when I first made contact to today when the blinds were installed it has been a smooth and easy process. The Representative (Steve Zammit) who came out to do the quote was very friendly, knowledgable and gave great advice. The installer (Frank) who came out today was also friendly and helpful with showing Mum how to use the blinds. Both Rep and Installer were punctual and completed what was necessary for both appointm...Read more
ents in a timely manor. Communication along the way to advise us of production and when the blinds were ready to be fitted was excellent. I've had blinds fitted in the past with Sydney Blinds and so has my Mum's friends and we all highly recommend them, word of mouth goes a long way. I think I'm supposed to quote the job number, which is 873740. Keep up the great work Sydney Blinds.1 comment
Sydney Blinds & ScreensSydney Blinds
Hi Dolores, thank you for your detailed review and for the 5* review for products and service. We are especially pleased to read that you are a repeat customer (perse). As mentioned in previous rev... Read more
iews, we work very hard to ensure that the process of using Sydney Blinds & Screens is one that is without issue and completed in a timely manner. We look forwards to the next time we can offer assistance. Kind regards, Sydney Blinds & Screens.Similar opinion? Write a review on ieatwords.com.au!
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Love our new roller blinds!
So happy with our new double roller blinds and single roller blinds.Both gentlemen we dealt with throughout the process were quick, helpful and friendly. We would highly recommend Sydney Blinds!
2 comments
Sydney Blinds & ScreensSydney Blinds
Hi Brendan & Kiah, thank you for your 5* review. Can you please advise your order # (MST******) so that we can share your review with the team.
Kind regards, Sydney Blinds & Screens.
Thank you, order number 864037
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Eric ChristopherSydney, NSW
- 2 reviews
Just Superb!
The installer arrived on time and got to work immediately. Within an hour the installer, Frank, had finished installing these beautiful vertical blinds. They were absolutely beautiful.
Thank you Sydney Blinds
1 comment
Sydney Blinds & ScreensSydney Blinds
Hi Eric, thank you for your review of our products and service. We are pleased to read that you are extremely pleased with your vertical blinds. Please advise your order # (MST******) so that we can... Read more
share your review with the team here. Kind regards, Sydney Blinds & Screens.Similar opinion? Write a review on ieatwords.com.au!
Perfect
Great Service and excellent employee. I recommend this to anyone wanting blinds and screens. The screen door feels like excellent quality and extremely durable and safe. Great product for sure.
1 comment
Sydney Blinds & ScreensSydney Blinds
Hi Chris, thank you for using Sydney Blinds & Screens for your door and for giving the business a 5* review. We do supply high quality products and we are pleased to read that you agree.
Please advis... Read more
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Chandra kishoreSydney, NSW
Excellent service and very professional
I'm 100% satisfied as they are prompt and very professional and would highly recommend Sydney blinds to anyone. The payment option was easy and dealing with staff over the phone was easy.
3 comments
Sydney Blinds & ScreensSydney Blinds
Hi Chandra, thank you for sharing your experience of using Sydney Blinds & Screens. We are pleased to read you are very satisfied with the service received and that you highly recommend us. We are c... Read more
ommitted to ensure each & every customer has this experience and that all feedback is used to ensure we continue to do so. Can you please advise your order # (MST******) so that we can share your review with those who directly looked after you. Kind regards, Sydney Blinds & Screens.My order number is - 865771 and the gentleman who came to my place at 21 Cheshire street in Marsden Park to install the security doors was FRANK.
I'm very happy with the way he worked.
Sydney Blinds & ScreensSydney Blinds
Thanks you for your prompt response. We will pass your review onto Frank and the team.
Warm regards, Sydney Blinds & Screens
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JenniferSydney, NSW
- 2 reviews
Very Happy Customer
We visited the showroom in Prospect and were given helpful, friendly customer service. The rep came on time to measure & quote & was very efficient. We had double blinds installed on 6 windows & verticals across sliding doors as well as sliding fly screen doors. Frank, the installer was excellent. This is the second time that I have used this company & I highly recommend them. Their products are well priced and the turn around time was about 2 weeks.
3 comments
Sydney Blinds & ScreensSydney Blinds
Hi Jennifer, thanks you for giving Sydney Binds & Screens a 5* review. We value all of our customers and work hard to achieve the very best result. We are especially please to read that you are a pre... Read more
vious customer. Please can you supply your order # (MST******) so that we can share this review with the team. Warm regards, Sydney Blinds & ScreensOur order #861802
Sydney Blinds & ScreensSydney Blinds
Thanks Jennifer!
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D Hsydney
- 3 reviews
- 4 likes
Beware fancy brochures shocking service
Beware fancy brochures shocking service
6 weeks! Later only one arrives with subcontractor to install (lovely guy not associated with the company). Second set missing. Followed up. Wiring installed on incorrect side. Dismissive customer service "These things happen". Awaiting second set of blinds.
Hole in "Blockout blind".. Oh well these things happen....
Now at 4th attempt to get it right.
Happy for anyone to contact for more details as after somewhat belatedly reading the negative reviews of this company see similarly dismissive responses to poor feedback
1 comment
Sydney Blinds & ScreensSydney Blinds
Hi DH,
In response to your review:... Read more
As per the contract between Sydney Blinds & Screens and yourself, the order was made correctly. When first attending to install it was discovered that 2 of the blinds had been left behind and at the same time the installer noted that your electrician had installed the tail ends on the opposite side to what the order (contract)requested. We the returned a few days later after having the motors changed over to suit the new side. When the installer attempted to install something was still incorrect with the Block out blind. He was able to install the sunscreen and set the limits for usage. Management returned 2 days later to assist as the original installer could not return until the following week. The first blind which had been installed (the Sunscreen) was up and working. The Block out Blind was installed and a pin hole was discovered. A temporary measure was put in place to conceal the hole and management stated that they would seek a remedy from the factory & the supplier of the fabric. An email was then sent, by yourself, stating that the blinds were installed incorrectly and around the wrong way! Again, the blinds were installed as per the contract the sunscreen on the window and the Block out in front of it. This is the industry standards as explained in discussion with you, and as per agreement between both parties. It has been agreed that the 1 x Block out blind will be replaced with a new blind and re-installed the way you now require and we will return on the day agreed to complete the install. We thank you for your patience as we work towards meeting your requirements. Kind regards, Sydney Blinds and Screens.Similar opinion? Write a review on ieatwords.com.au!
Robyn AllenSydney, NSW
Best service EVER!
Sydney Blinds & Screens are just the most helpful company. From the initial consultation to the installation of their blinds, their service was highly professional & seamless. I wouldn't shop anywhere else.
2 comments
Sydney Blinds & ScreensSydney Blinds
Hi Robyn, thanks for giving Sydney Blinds & Screens a 5*review. We work hard to achieve this result for each of our valued customers.
To enable us to share your review with the team, please can you su... Read more
MST856462
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RobSydney, NSW
- 3 reviews
Best price and service!
Great product quality, excellent and professional customer service and a great turn around time for delivery and instalment. No mess left behind after installation and we were promptly notified when one of our products was damaged in transit - it was replaced at no extra cost to us.
2 comments
Sydney Blinds & ScreensSydney Blinds
Hi Rob, thank you for your 5* review. We are please to read that you are extremely satisfied with both product and service. When an issue presents itself our aim is to ensure that the process to rec... Read more
tify is done quickly and efficiently. We would like to share your review with the staff and contractors - please supply your order # MST****** for us to do so. Kind regards, Sydney Blinds & Screens.Hi!
I only have the quote number which is 845366.
thank you for passing on our appreciation :)
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Ian DSydney, NSW
- 2 reviews
Excellent Service and Installation
Steve provided a quote, Rod turned up to do the installation. Time taken from quote to installation was 9 days. I was kept informed via text every step of the way. Rod, the installer, was professional, courteous and cleaned up after himself. I am very happy with my new security door.
1 comment
Sydney Blinds & ScreensSydney Blinds
Hi Ian, thank you for your 5* review. Reading your review we can see you are extremely please with both product and service. This is the result we work tirelessly on achieving with each of our value... Read more
d customers. We would like to share your review with the team here - please advise your order number for us to do so (MST******) Kind regards, Sydney Blinds & Screens.Similar opinion? Write a review on ieatwords.com.au!
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MurraySydney, NSW
Good experience.
Helpful staff, especially the installation guy Frank.
Was on time and professional.
Showroom had a great array of options to review.
Steve can to our property and was helpful in assisting us pick the best value for money blinds.
2 comments
Sydney Blinds & ScreensSydney Blinds
Hi Murray, thank you for your review which you have given based on the level of service and product received. We will defiantly like to share this review with the team here. To assist, please can yo... Read more
u supply your order # (MST******). Kind regards, Sydney Blinds & ScreensHi, our order number was 844076
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RobynSSydney, NSW
- 2 reviews
Disgraceful service, staff lack knowledge, incorrect measurements
Extremely disappointed with this company...Staff lack required knowledge and when you follow the staff's advice but product produced is actually incorrect due to incorrect measurement by staff and incorrect advice from staff they WILL NOT assist or negotiate a solution.
Measurement of verticals was 0.5cm off and yet am told nothing will be done. I DONT recommend this company what so ever.
1 comment
Sydney Blinds & ScreensSydney Blinds
Hi Rob/ Robyn, we have copied our response to your comments as you are the same customer as Rob.
You attended our showroom and requested a quotation for vertical slats only and you were to keep using... Read more
your existing tracks. You brought in a slat for us to use a template for the new slats. This was a simple process where the staff member measured your slat. The order was written and you signed in agreeance and accepted the colour and size of slat along with the measurement.Similar opinion? Write a review on ieatwords.com.au!
RobSydney, NSW
BAD SERVICE AND WORSE PRODUCT
Sales staff provide incorrect information
Sales staff measure 5mm shorter - product produced - told by salesman who came to home to "appease" situation that 5mm incorrect measure (by them) in length makes no difference despite us disagreeing to contrary. When advised that saleswoman in office has provided advice that had been followed salesman says -Oh she's relatively new and really doesn't know much - NO ASSISTANCE FROM THIS COMPANY TO RECTIFY THE MESS - they were more interested in criticising the installation of blinds put up by another company 40 years ago!!!! DO NOT RECOMMEND THIS COMPANY AT ALL
1 comment
Sydney Blinds & ScreensSydney Blinds
Hi Rob, in response to your comments:
You attended our showroom and requested a quotation for vertical slats only and you were to keep using your existing tracks. You brought in a slat for us to use... Read more
a template for the new slats. This was a simple process where the staff member measured your slat. The order was written and you signed in agreeance and accepted the colour and size of slat along with the measurement.Similar opinion? Write a review on ieatwords.com.au!
Debra Lee
- 2 reviews
- Verified customer
2nd order and still awesome
This is our 2nd time ordering with Sydney Blinds and Screens, and I was not disappointed, received the same excellent customer service, Derick our sales rep was as usual a perfectionist ensuring the measurements and product was ordered correctly, and Fran the installer was cheerful, clean and a wealth of knowledge. The timber blinds were of the highest quality and I couldn't be happier.
3 comments
Sydney Blinds & ScreensSydney Blinds
Hi Debra, thank you for review. We would like to share your comments with the sales rep and team members who looked after you. Please advise your order # (MST******) for us to do so.
Kind regards, Sydney Blinds & Screens.
hi Guys order number 845209
Sydney Blinds & ScreensSydney Blinds
Thanks Debra
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Er W.Sydney, NSW
professional and excellently work
After thoroughly measured all the windows, Steve quoted a very reasonable price and we signed the contract with no hesitation. Frank did a great job. He installed blinds for all the windows. His job is fast and clean. My house looks very nice now. We are very happy and love it. Job No: 847265
1 comment
Sydney Blinds & ScreensSydney Blinds
Hi Er W, thank you for giving Sydney Blinds & Screens a 5* review. This is the result we aim to achieve each and every time. Thanks you too for advising your order #. We will share this review with... Read more
the whole team. Kind regards, Sydney Blinds & Screens.Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
starkeyasked
where do i input code mst 690057 regards starkey
2 answers
Sydney Blinds & ScreensSydney Blinds
Hello Starkey - We have just seen your review and can make the note on your file of the feedback and add your details for the monthly draw. The draw takes place during the first week of the following month and all entrants are contacted by telephone following the draw. Thank you again for the kind review and good luck in the draw. Regards, Sydney Blinds & Screens
does this mean that all good comments for this company are left by people who are participating in some kind of a lottery organised by the company????
Martinasked
Hi, If I ordered 10 Roman Blinds today or at the latest by Monday 9th Nov, how long would it take to manufacture and install them in my Sydney home please?
6 answers
Sydney Blinds & ScreensSydney Blinds
Hi Martin,
Thank you for your enquiry. We can start the process of check measure and manufacture but unfortunately we are booked out until Christmas so the install would have to be early next year. Please let us know if we can assist you any further.
Thank you,
Sydney Blinds and Screens
Martin you are very fortunate. Many people get caught by this company. Fate has been good to you. Go to another company and avoid the inevitable stress and disappointment that you will encounter here.
I would not use this company. Terrible, dishonest and unprofessional. Save yourself a lot of stress and heartache and use someone else. Matt
Sueanneasked
I have previously used your company many times over the years My mum warned me that your service was terrible I was shocked as I had always been very satisfied Can you explain why so many customer reviews are SO bad? I am wanting a number of new blinds and I need you to convince me that your service is as good as it used to be otherwise I'll go elsewhere
Thanks
Sue
7 answers
Sydney Blinds & ScreensSydney Blinds
Thanks Sue for giving us an opportunity to respond in order to retain your business. Our company has been through a recent transition which included a review of our internal customer service processes. We would really like to prove to you that we have addressed some issues we found, and that we are making positive steps to improvement . Please speak to Susan on 9636 1555 regarding the products you would are looking at, and we know she will look after you, and make sure you are happy with the products and service just as you have always enjoyed.
No, she won't and when (not if) it all goes wrong she won't even return your call. It's no fun having your hard earned money taken, constant problems, stress, rude lying customer service, asking for your money back and being denied, being threatened - even with court - if you don't pay up the other 50%, being frightened to the point where your health is impacted and all because the supplier took your money and never bothers to call again once they have the 50% deposit. Expect to do all the phoning. They take away any trust in human beings. Felt preyed upon. Worst experience with a supplier ever. Save yourself the grief and look elsewhere. Make sure you do your research. Good luck. I wouldn't recommend this firm to a worst enemy.
I agree with Sunshine. This company is attrocious. They are by far the worst experience I have ever had with a company in any industry. They are exceptionally rude and deceitful. Save yourself a lot of stress and chasing up by going with another company.
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Sydney Blinds & ScreensSydney Blinds
Hi Water rat,
We are so pleased to read that you are a repeat customer and that our product and service continues to be of the highest quality.
We would like to share your review with the team to ass... Read more
ist please can you supply your order # MST******. Kind regards, Sydney Blinds & Screens.