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The Career Academy
GemmaSydney, NSW
- 3 reviews
So far not so good...
I'm beginning to think that perhaps I made a big mistake in choosing to do my Advanced Certificate in MYOB course through The Career Academy... I started MYOB Essentials today and found that the Course Material supplied is outdated. After getting the run-around and speaking to numerous different people, I was eventually informed that the course had been updated last week and my name 'must have been left off the list'...??? I paid upfront for this course in full - for what exactly?? The level of 'support' I have received thus far has been disgraceful and nobody really seems to be aware of what is happening. Right now, I'm very disappointed.
1 comment
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Solace024
- 2 reviews
Outdated material. No responses.
Course uses outdated myob. Can't do the exercises. No responses. Multiple calls and emails to cancel enrollment. Money taken out of my bank for a course that nothing's learnt from.
1 comment
Daniel H.The Career Academy
Hi Solace,
Thank you for your feedback.... Read more
We apologize for this and have listened to your feedback, and we want to make this right for you. We have a new and upgraded version of the MYOB course available shortly, and we would like to offer this complimentary to you to make up for the unfortunate experience. I would certainly like to turn your review and experience into a more positive one and I sincerely apologize that you have not received this. So that I can assist you and have this issue rectified, could you please email me directly at [email protected] with your details, and I will make sure that I have this sorted for you as soon as possible. Look forward to hearing from you. The Career Academy Global.Similar opinion? Write a review on ieatwords.com.au!
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4.7(15,781)Miss PointingAustralian Capital Territory
They are just debt collectors with a fancy name.
I did not have a positive experience with Career academy. They make false promises of employment after you complete their course. It is not a nationally recognized certificate. There was not enough student support it felt more like losing money to do work for someone else. I am still paying off the course and I did not get to complete it because I got too busy, working 2 jobs to afford it. Career Academy had no sympathy to help in my situation and nobody called often enough to check in and help until it was too late (1 month before the course e...Read more
xpired). I am very disappointed in this company, I feel like i've been scammed and robbed of my money and they are still coming to collect more payments when I can't afford them with a lack of employment because of COVID-19. I also found the course content was not detailed or accurate enough for the money spent, after previously studying cert 2 in hospitality elsewhere. Reconsider and research your study plans elsewhere.
1 comment
Daniel H.The Career Academy
Hi Miss Pointing.
Thank you for your feedback.... Read more
We are sorry to hear that you feel the way you do, this is something we don't want any of our students to encounter at all or feel for that matter. The career academy is an industry accredited education provider, which gives you the work-ready skills you need to step into your dream career. We also provide all our students access to the career centre which you will be able to locate on your dashboard, This provides access to 1000s of job listings for you to view and apply for. I have reviewed your account and can see our team, have spoken with you on numerous occasions and also tried to follow up to see how you're progressing throughout the duration of your course. We apologize if you feel that you were not given more then enough support, our teams do work hard to cater and assist every student that enrolls with us as much as they possibly can. We would certainly like to turn your experience into a more positive one, please feel free to email us directly at [email protected], we are always willing to help. Look forward to hearing from you. The Career Academy Global.Similar opinion? Write a review on ieatwords.com.au!
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Time to shinePerth, WA
Ask yourself: Is this course going to give me the credits I need for my chosen career?
It is important to do your research, to make sure that you are actually going to be getting what you are paying for. My experience at the end of 2 Advanced Certificates was disappointing, when I discovered that all those modules later and hundreds and hundreds of dollars later, it did not get me any recognised credits for further study. Please, look into whether that course will give you want you need, so you don't get disappointed as well.
1 comment
Daniel H.The Career Academy
Hi There,
Thank you for your feedback.... Read more
We are sorry to hear that you were left disappointed at the end of your completion for both certificates. I would love to look further into this for you and provide you with more information in regards to your query. We certainly don't want you having a bad experience with us at all, and we would like to turn your experience into a more positive one. If you could please provide me with more details and email us at [email protected] with Product Review as your subject, I will be more than happy to look further into this. The Career Academy Global.Similar opinion? Write a review on ieatwords.com.au!
Accounts Administration and Payroll course
At first, I thought its difficult to study in an online course but when I started to study my course "Accounts Admin and Payroll" I found it easier and not so stressful. Although you have to balance your life with studies, work and social/family activities. I said easier because the course materials/textbooks were written in clear and concise in a way easily to comprehend. With regard to assignments in every module, the instructions are easy to follow. I supposed to finish my course in 6 months but instead I finished it in 2 weeks ahead of due...Read more
date which is on 25 December. I am glad I did it well maybe because of hard work and determination and with the help of Tutors every time I pressed the HELP button, they are all doing their job well. Thank you Career Academy1 comment
Daniel H.The Career Academy
Hi Juday,
Thank you for your feedback.... Read more
Congratulations on your completion, that's amazing and you should be very proud of your achievement. It's so amazing to hear that you managed to complete the course within such a short time frame. We are glad to hear that you received the support from our tutors that you deserved, this is something we want all our students to experience. We sincerely wish you all the best on your future endeavours. The Career Academy Global.Similar opinion? Write a review on ieatwords.com.au!
Lauren C.Metropolitan Adelaide, SA
Good if you learn best by theory
Currently completing advanced Xero and MYOB as well as MS Word and MS Excel. I'm finding the MYOB and Xero course incredibly challenging as the courses primarily theory based with virtually no practical exercise unless you set your own challenges (it gets even wordier as you advance!). Tutors are hit and miss. some are awesome, some not so. I remember asking for help with the theory as I am one that learns by doing (street smart vs book smart I call it). I advised the tutor I am trying to learn by doing my own exercises in the background, yet I...Read more
have no idea if I'm doing it right, so I needed some pointers into how I can learn better...their response was basically telling me what I already told them I'm doing. So that wasn't very helpful. In hindsight, I probably would've only done the MS office courses as, for the $2400 price, I really don't feel like I'm learning enough to confidently say I have knowledge in a job interview. Currently the only way I'm passing assessments is by copying/pasting the course into MS Word and then searching for the answer within the document. The MS courses are much more interactive, therefore I'm gaining more confidence with those systems. UPDATE: Seems phone help from my tutor is non existent too. I called for help with MYOB Payroll access, and the phone system just said 'there are no available consultants at this time' and then it hung up.... not very helpful when I want to complete the module today.Similar opinion? Write a review on ieatwords.com.au!
WitchyGreater Melbourne (Metropolitan), VIC
- 13 reviews
MYOB course
I completed the advanced MYOB course. It was very expensive for the level of support and notably, the lack of practical exercises. My biggest disappointment is that it cost $25 for a professional certificate. Yes you can print one out, (it looks cheap) however considering the cost of the course, a professional certificate should be posted out to you. I have never had to pay for quality printed certificate, diploma or degree at TAFE or University.
2 comments
Daniel H.The Career Academy
Hi Witchy,
Thank you for your feedback, we very much appreciate this as it helps us improve on the service for our students. ... Read more
Firstly congratulations on completing your course with us, that's an amazing achievement and you should be very proud. I can understand your disappointment, and we are very sorry to hear you feel this way, we will definitely take this feedback on board and try and improve on these areas, as we want our students to have an amazing experience from the time of their enrollment, right to the very end. We wish you all the best ahead. The Career Academy Global.You never gave an answer regarding the cost of the certificate - $25 each so for the advanced certificate MYOB it is $75. Has this changed or is your response just lip service?
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The learning materials were perfectly made.
I have just accomplished my certification Accounts Administration and Payroll.
I am absolutely satisfied with the course material. This gave me enough confidence to jump into the labor market and find an accountant job. My course contained 14 modules which were 95% accountant materials. I would say that the Payroll path was only slightly touched for 1 module. But I do not mind I am interested in accounting instead of payroll.
Tutors are ok, ok. I feel they do not really care about to write any improving answer, I always got the same reply for...Read more
2 comments
Daniel H.The Career Academy
Thank you so much for your awesome review Aniko - we would be very grateful if you can also please review us on TrustPiliot here:
TrustPiliot review is done. :)
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I Loved it!
I have just finished all the assignments to the Certificate in Accounting course. I loved the entire process and could not wait to start a new module every week. I found the course very easy to follow. I am excited to start the advanced certificate in Accounting. I know i'm going to love it!
Thank you
Heidi
1 comment
Daniel H.The Career Academy
Thank you so much for your fantastic review Heidi - we would be very grateful if you can also please review us on TrustPiliot here:
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SarahNew South Wales
Awful - not enough support
Never finished the course because the content didnt make any sense half the time, I was constantly having to google the answer or find information elsewhere because it was so poorly written, Takes at least 24h to get any kind of assistance and most of the time the response given wasn't even helpful and then it would take another 24h to get another response. How on earth am I meant to complete a course that doesn't make sense with no assistance. Extremly frustrated, and a huge waste of my money, absolutely wouldn't recommend
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The reviewer stated that an incentive was offered for this review
annieADELAIDE
Looking forward to enrollment in new course
I was very happy with my experience with C.A. I had to extend course due to illness and tutors supportive during this time. Was disappointed to find out almost at completion that the course was no longer an Advanced Diploma...I realise other institutions also had to make changes in accreditation but would fee for course be the same
1 comment
Daniel H.The Career Academy
Hi Annie,
Thank you for your feedback.... Read more
Amazing to hear, you had a very enjoyable experience with us here at The Career Academy. We totally understand that it was disappointing, regarding the name change, from Diploma to Advanced Certificate, unfortunately, this was something that was out of our control, but I can definitely understand your point of view, regarding the amount also. This is feedback I will certainly pass on for future reference. Overall, we're happy, you were still able to have a good experience. We wish you all the best. The Career Academy Global.Similar opinion? Write a review on ieatwords.com.au!
MichelleCIllawarra, NSW
MYOB course is amazing
I have just finished my test in MYOB and loved the course, modules easy to navigate through and the units were fantastic. The quizzes and exams were at the level I would expect thankyou.
1 comment
Daniel H.The Career Academy
Hi Michelle,
Thank you for your feedback.... Read more
That's amazing to hear, were so happy, you enjoyed the course, and managed to get the most out of it, Fantastic news. We very much, appreciate the lovely feedback. Wish you all the best. The Career Academy Global.Similar opinion? Write a review on ieatwords.com.au!
Loved my AAT Bookkeeping Course so far
I am really enjoying my course so far. The modules are very understandable and the tutors are amazing. Eddie Callahan thank you so much for all the motivation you have given me so far. I look forward to many more modules to come.
1 comment
Daniel H.The Career Academy
Hi Lou-Ann,
Thank you for your amazing feedback, ... Read more
Thats fantastic news to hear, that Eddie, gave you the support and motivation that you deserved. This is the type of feedback we love to hear. We are very happy, that you are enjoying your course so far. We certainly look forward to assisting you further. Wishing you all the best. The Career Academy Global.Similar opinion? Write a review on ieatwords.com.au!
My Experience with the MYOB AccountRight Bookkeeping Course
I enjoyed the course units and the assigned reading material for the MYOB AccountRight course but it must only have been an introduction as only basic tutoring was provided when there were obviously many more features involved in the trial software. (This was not clarified anywhere in the course, nor does the certificate on completion mention the level of competency.) I felt that I would have benefited greatly from more practical exercises to complete in the trial software we were given to use. There wasn't even a practical test at the end to see if we could reconcile the books successfully.
1 comment
Daniel H.The Career Academy
Hi Sandra,
Thank you for your feedback, and apologies for the delay in responding to you.... Read more
It's great to hear you enjoyed the course, however, did not get the full experience you would have liked to. I sincerely apologize for this, and would be more than happy to have this feedback passed on to MYOB, so that our students, can have a better experience, and get the most out of it. We very much appreciate the feedback, it helps with improving things moving forward. We wish you all the best. The Career Academy Global.Similar opinion? Write a review on ieatwords.com.au!
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chris61cHobart, TAS
- 2 reviews
- 2 likes
- Verified customer
Course syllabus was excellent
I thoroughly enjoyed the course and the feedback from the tutor was great! The course I did was an Advanced Certificate in MYOB and the quizzes and exams were just right for that level of training Thanks Career Academy I will be back for more!
1 comment
Daniel H.The Career Academy
Hi Chris,
Thank you for your feedback.... Read more
That's fantastic news to hear, you enjoyed the course and received great feedback. We would love to have you back again, I've added a link below, as we would offer you 20% off your next enrollment with us, as a returning student. https://www.thecareeracademy.com.au/enrol-another-course-save-20/ We look forward to working with you again soon. The Career Academy Global.Similar opinion? Write a review on ieatwords.com.au!
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KatrinaAU
- Verified customer
Payment Plan - Pathetic Communication
I am very upset with my experience. I have paid out a large amount of money and as I have alot going on in my life ATM. 3 children (2 under 2) as well as suffering severe PND. I was only interested in the introductory psychology & counselling course but was convinced via a telephone call that I would be better off going for the 'diploma' in psychology & counselling as the introductory course wasn't a proper qualification. Now I have emailed quite a few times to try sort something out whether it be a deferral or really whatever will make it even...Read more
a small bit worth it for me considering the amount of money I have now paid out to this course that I had completed only 1 quiz and logged into about 3 times. Apparently I could only have the course deferred for a couple of months? Some point during this time I get an email to notify me that the course name has now changed and is no longer qualified as a diploma. Which really was half the reason for taking it on in the first place! The content was definitely challenging which means you need some quiet uninterupted time with which to study and complete assessments, which most anyone with 2 babies could agree is impossible. I was encouraged to bite off more than I could chew and understand there would be some penalty but now it's just ridiculous with being charged $30 a month and then most often than not an extra $10 fee when the funds arent there, Ive just noticed in the middle of last year they started charging $60 a month (!!wth) and the last few months have been both a $30 and $20 charge in the same month - this is actually ridiculous especially since I have emailed them countless times about it at first I was getting response in regards to deferral. Now I'm getting NOTHING. No emails - even after continuously forwarding the email and asking for a response. Also just to clarify, I actually hadn't noticed any direct debits from them over the past maybe few months - I saw a $20 debit today just by itself (which wasn't the agreed upon amount anyway.) - which made me check my account but this time I filtered all career academy debits to find that I actually have been paying even more than was Originally agreed upon. I haven't yet counted the total as I feel ripped off and stupid. You would think that there would be shown some compassion in such a situation but I guess not. Which Is why I decided to review them. All I can say is, SCAM.1 comment
Daniel H.The Career Academy
Hi Katrina,
Thank you for your feedback.... Read more
We are sorry to hear that you have not had a good experience with us here at The Career Academy. Debitsuccess is our billing agents and handles all payments from there end, I would certainly like to look further into this for you. Could you please provide me with some further information, so I can investigate this further. If you could please email me your details at [email protected] that would be great, ill be more than happy to sort any issues, you may have encountered. Look forward to hearing from you. The Career Academy Global.Similar opinion? Write a review on ieatwords.com.au!
L AndersonGold coast
This is amazing
Very satisfied, I would love to do another course with career academy. As I learnt and finished my certificates in a short amount of time.
1 comment
Daniel H.The Career Academy
Hi There,
Thank you for your feedback.... Read more
Congratulations on completing your course with us, that's an amazing achievement and you should be very proud. We would love to have you back on board with us, I've added a link below if you would like to take up a further course with us. https://www.thecareeracademy.com.au/enrol-another-course-save-20/https://www.thecareeracademy.com.au/enrol-another-course-save-20/ We wish you all the best ahead. The Career Academy Global.Similar opinion? Write a review on ieatwords.com.au!
Zoe RihariSouth East Queensland, QLD
- 4 reviews
- Verified customer
Apparently have debit in another country
Unbelievable I got excepted into my courses had everything set up and told it was all ready to go to start. However after ringing to ask for my login details I was told I have been taken to debit collects in nz from apparently been enrolled in a course last year. However I’ve never been enrolled with this or any online courses and I have not lived in nz for 12yrs and I’ve never had any emails, calls etc from any debit collects and I have a clear credit history. So now my enrollment was canceled without any notice. I’m very annoyed because I’ve ...Read more
never done a course or enrolled anything specialty in New Zealand and I would like proof it’s actually me cause I know for a fact I never enrolled in anything but the three courses I just enrolled in this week!3 comments
Also rang the debit collects that the lady from the career academy said my apparent debts were with and they have no record also did a nz and Australia credit report check and both have come up perfec... Read more
t funny how I can get a car loan, business loan if I apparently have this debt owing maybe check that u guys haven’t messed me up with someone else as the debt collector said that can happen in the mean time I have missed out on a awesome price on my courses and now I can’t afford to pay full price anywhere else or with u guys now that the special is closed also have to now pay for all my notesDaniel H.The Career Academy
Hi Zoe,
Thank you for your feedback.... Read more
I would love to look further into this for you, and try and have this rectified. I have sent you a separate email, in the hopes we can come to a resolution for you. The Career Academy GlobalDaniel H.The Career Academy
We are happy to advise, that this has now since been rectified, and Zoe is now enrolled with us here at the Career Academy, Thank you so much for your patience Zoe, and were happy we were able to resolve this issue.
The Career Academy Global.
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Roofas01Rutherford
Xero Course
The course is quite hard to interpret as it is all online and no teaching as such. So is hard to grip hold of
1 comment
Daniel H.The Career Academy
Hi Roofas01, Thank you for your feedback, we really appreciate it. Our tutors are always here to assist you, if there is any issues you may encounter, Please dont hesitate to utilize them as much as possible. Always here to help.
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Really Good
The content of the course was really good and feedback from the tutors/assessors was really helpful. One thing I wasn't aware of prior to enrolling was that I would be required to download two software programs (free trial). Would 10/10 recommend anyone doing online courses. Definitely worth it!!! Can't hurt to give it a go people :)
(My course was the 'Advanced MYOB' Certification.)
1 comment
Daniel H.The Career Academy
Thank you so much for your awesum feedback, Glad you got the student experience from our tutors. We wish you all the best.
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Questions & Answers
horseyasked
How successful are people when they have finish a course with Career Academy are they guaranteed a job and is Career Academy recognise in every Australian state?
1 answer
Daniel H.The Career Academy
Thanks for your question Horsey. We recently ran a survey with our graduates and 83% of our graduates said that The Career Academy improved their prospects of getting a new job or promotion. Yes, our courses are recognised in Australia, and Internationally. Please phone us on 1800 837 550 and we can discuss this further with you now.
Augustine Lokeaasked
At the end of the course I did " MYOB AccountRight"I was congratulated a certificate was issued. I had few messages and a link as well. The link was for some career group or association but I missed to join the group. Can that link be send to me again?
1 answer
Daniel H.The Career Academy
Hi Augustine,
Thank you for your enquiry.
Congratulations on completing your course, that's an amazing achievement, and you should be very proud.
I believe this is in regards to your free 12 month ICB Membership, I have forwarded this through to our Memberships team, they will register you and then send a confirmation email.
Please don't hesitate to contact us, if you need anything further.
Have a lovely day.
Sofiaasked
Hi academy team,
I recently saw some reviews regarding about the diploma and I'm just confused... because before I enrolled into the diploma of psychology and counselling course I was told that this is a diploma but the reviews I've seen that they've said they didn't receive a diploma that they were told but instead they received an advance certificate. I would like to know the truth behind this because I wouldn't be happy if this happens to me also, I only enrolled into this course because I was told it is a diploma. I've also sent an email got no response back so called today about the issue but she couldn't solve the problem for me and said i will talk to the head office. I am very disappointed!!! If I knew that I am being lied to I wouldn't of enrolled into this course.
2 answers
Hi Sophia,
Thank you for your question. I have spoken to our Student Services team to try and figure out what has happened. I do apologise for the inconvenience and the miscommunication with your course advisor and do understand your frustration.
To explain, amendments were made to the TEQSA Act 2017 on the 29th August 2017 which were put in place in March 2018. This required education providers operating in Australia to take immediate action and change the name of their Diploma courses. This change was beyond our control as a result of the legislation amendment. We were required by law to change your course from “Diploma” to “Advanced Certificate”. All students (including you) were contacted in March to advise you of this change.
Please be advised Sofia, that your course content has not and will not change. It is simply the name of the course which has changed. We apologise again for any inconvenience caused and our student services team will also contact you directly about this.
Kind regards, Daniel
Actually the law came into place in 2011 not 2018 as they claimed. Only RTOs and Higher Education Providers were legally allowed to use the word Diploma. You should ask for a full refund as you were wrongly sold the course under false pretenses. The only thing that changed in 2018 was that TESQA was able to enforce it.
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Daniel H.The Career Academy
Hi Gemma,
Thank you for your feedback.... Read more
I sincerely apologize for the service that you have encountered. This is certainly not how we want any of our student's feeling at all. I would love to turn your review and experience into a more positive one, could you please email me directly at [email protected] and I will assure to have this rectified for you. I totally agree that the response you have been given is not good enough, and this should have certainly been addressed in a better manner. Again I do apologize for this, and I would love to help have this sorted for you as soon as possible. Look forward to hearing from you. The Career Academy Global.