Joe C.Victoria
Absolute garbage
This unit was promised to be the best you can get obviously Reece have an agenda to push this crap on to people and also rip them off. This unit behaves just like the rest of the people have posted poor pressure, drops out for no reason during shower, goes absolutely stone cold as soon as someone flushed a toilet, takes far too long for hot water to arrive the list goes on. These others are not lying about their reviews. I would happily go back to a rheem stelair tomorrow I was completely satisfied had it not given up after 15 years. This hunk of junk is only 9 months old and is pathetic. I stayed patient and tryed to troubleshoot it until now, but now if fed up do yourselves a favor leave them in store.
Purchased in July 2021 at Reece.
1 comment
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MorryCentral Highlands and Goldfields, VIC
- 2 reviews
great unit
I have had a C6 26L for 2 weeks, I cannot get it to fault as described in other posts on here. mine heats the water instantly, hot water in less than 10 seconds (3 meters from bathroom) I can turn on any other tap in the house and it does not effect hot water or pressure.
Purchased in November 2021 at Reece for $1,050.00.
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Matt D.Canberra Central 2601, ACT
Wish I bought a Rinnai
We've had our Thermann 26 for years now and it's been the same peice of junk since day one. I had a plumber recommend it so went with it as it was cheaper than Rinnai, had I have know just how crap this would be I would've spent the extra 700 bucks. Every single shower will cut out completely for a good 30 seconds, I've checked out side and the unit totally cuts out you can hear it reigniting.... THIS HAPPENS WITHOUT ANYTHING ELSE BEING TURNED ON!
It also has a fairly strong gas smell coming out of the unit during operation.
It's become a way ...Read more
Purchased in February 2021 for $1,800.00.
3 comments
Thermann Hot WaterThermann
Hi Matt D,
Thank you for your enquiry regarding your Thermann continuous flow unit.... Read more
We are sorry to hear that you are experiencing some issues with your hot water. Our Technical Team would be more than happy to speak with you personally, Could you please provide us with your contact details at https://www.thermann.com.au/contact and we can contact you directly. We look forward to hearing from you soon, Kind Regards, Thermann Hot Water.I have just sent a second request to be contacted, no one responded to my first request so I'll see how this one goes....
Thermann Hot WaterThermann
Hi Matt,
I sincerely apologize, we are having some issues with our website at the moment. ... Read more
Can you please email us directly at [email protected] and we will get someone to contact you ASAP. We appreciate your patience, Matt. Thanks ThermannSimilar opinion? Write a review on ieatwords.com.au!
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JasonHunter Region, NSW
Absolute crap !!!!
worst hot water system ever !!!!
purchased 3 months ago & have nothing but regret... if someone flushas the toilet while in the shower it goes instantly cold, some one turns on a tap instantly cold...don't even think about using 2 showers at the same time..I want to remove it & belt someone over the head with it !!!!
Purchased at Reece for $1,800.00.
1 comment
Thermann Hot WaterThermann
Hi Jason,
Thankyou for your enquiry. In regards to the information you have provided, there may potentially be an issue with the gas pressures or even the water flow to the unit. So that we can get i... Read more
n touch and assist you further please provide your contact details via the contact us website https://www.thermann.com.au/contact and one of our Thermann Technical Specialists will be more than happy to assist you in your enquiry.Similar opinion? Write a review on ieatwords.com.au!
Peter.Canberra 2600, ACT
Not a bad unit but water is not hot enough
When I purchased our Therman 26 with our house package I asked for the 60 degree model advised that I won't need it. Told Thermann 26 produces hot enough water crap!! Water is not hot enough to wash dishes or have a decent shower. Told by Reece that you cannot replace the thermostat with the 60 degree controller. Apart from the temperature issue pretty reliable.
Purchased at Reece for $1,500.00.
1 comment
Thermann Hot WaterThermann
Hi Peter, thank you for your enquiry.
In regards to your inquiry, We suggest contacting your plumber, as our units can be adjusted to reach a maximum temperature of 50-degree due to heat loss within ... Read more
your plumbing system. Your plumber will be able to advise you if a 60-degree unit can be fitted with a temperature control device.Similar opinion? Write a review on ieatwords.com.au!
AJM
- 3 reviews
Worst thing I have ever purchased
Never had a problem with my old electric storage hot water but made the mistake of changing to gas with a Thermann gas system. Plumber installed this system and from the start it has had such inconsistent temperatures - suddenly runs completely cold for 5-10 seconds which is not fun in winter. Complained to the plumber that installed it who talked me into getting new tapwear as it seemed the cold tap was old and worn and that was the problem. After testing the new taps he noticed when the hot tap was on solely it worked fine for a few seconds t...Read more
hen dramatically dropped in pressure and confirmed this by running the water straight from the hot water system outlet. Called his rep at Thermann who said it was the gas regulator so he replaced that. That has done nothing and is worse than ever. I dread showering every night as it fluctuates between extremely hot and freezing cold constantly.Purchased in September 2021 for $1,800.00.
2 comments
Thermann Hot WaterThermann
Hi AJM.
Thank you for your review.... Read more
We are sorry to hear that you are having some issues with your unit. We would like to investigate this further for you. Could you please provide contact to us through the Thermann website at http://www.thermann.com.au/contact. Once we have received your inquiry, will contact you directly to discuss further options with you. Thank you, and we look forward to hearing from you in the very near future. Kind Regards, ThermannMy negative review still stands on this system. Contacted thermann as advised, took well over a month for someone to come out to repair. The repair did absolutely nothing.
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Dennis P.Greater Melbourne (Metropolitan), VIC
Unit works well! Disappointed in the plumber who recommended a 50 degree unit to replace a 60 degree unit
Recently had new Thermann26 installed to replace an old unit. We were not getting hot water to several locations in the house. I have had little response from the plumber but great response from Herrmann who have made attempts to come on-site to review. The issue is that the Thermann 26 is a 50 degree unit replacing a 60 degree so water temp lower than previous. It appears probable negligence on part of the plumber. Fantastic support from Thermann people to resolve the issue. Highly recommended.
Purchased in May 2021 at Directly from the plumber for $1,200.00.
3 comments
Thermann Hot WaterThermann
Hi Dennis,
Thank you for your review. ... Read more
Our Thermann continuous flow units are designed to deliver hot water at a temperature of 50 degrees or 60 degrees respectively, depending on the model that has been installed. We would like to investigate this further and would encourage you to send your details to us through the Thermann Website - http://www.thermann.com.au/contact and we will be in touch with the next steps. We may be able to send a Thermann Technician to inspect your unit as our units have a 3 years parts and labour warranty. Should there be a and issue with the Heat Exchanger, then this part has a 12-year warranty. We look forward to hearing from you soon. Kind Regards,I appreciate your response and will make contact as you suggest!
Thermann Hot WaterThermann
Thank you for your review Dennis.
We are glad that the issue is working toward a solution for you. We hope you enjoy your hot water and appreciate your patience. ... Read more
All the bestSimilar opinion? Write a review on ieatwords.com.au!
IlovelampSouthwest, VIC
- 6 reviews
Reliable Quality Built steady and efficient Hot Water Unit
This is the best built hot water system money can buy. A little pricey compared to the competition but its quality built and engineered in Japan.
Have as long a hot shower as you want. Strong Reliable little unit with no issues yet, 3 years in. Will never go back.
Purchased in March 2021 at Reece for $850.00.
1 comment
Thermann Hot WaterThermann
Hi Ilovelamp,
Thank you for your review! We are glad that you have had a great experience with our product and are enjoying a great hot water experience!... Read more
All the very bestSimilar opinion? Write a review on ieatwords.com.au!
ChrisGreater Melbourne (Inner), VIC
Absolutely terrible!!!
I’ve been a builder for the last 5 years and 12 years as a head carpenter building domestic homes. I had this hot water system installed on my new home and It takes over a minute to barely warm water coming out of my taps. Had Reece come out twice to see what’s wrong and they thi j it works fine. If I’m having a shower and someone turns on a tap anywhere in the house the water immediately goes cold. It is so bad I truly cannot believe this piece of junk is on the market!
Purchased in March 2021.
1 comment
Thermann Hot WaterThermann
Hi Chris,
Thank you for your review.... Read more
We are sorry to hear about your experience with Thermann Hot Water. With your permission, we would like to investigate this issue further with you. If you could kindly provide any numbers you were given for your case, whether it is an invoice number or a case number and your details in the contact form on the Thermann Website - http://www.thermann.com.au/contact. We will review your case and our Thermann Technical Product Specialist will contact you personally once we have reviewed the history of your case. We would like to work with you to try and resolve this for you so that you can enjoy your hot water. All the very bestSimilar opinion? Write a review on ieatwords.com.au!
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MichaelCentral West, NSW
Very low pressure
Purchased this unit on recommendation from plumber after my old storage unit died. Pressure from this unit is atrocious. Shower at 1 end of the house goes completely cold mid shower and you have to turn off the cold water then wait for hot to come back. If you want to use two appliances like the kitchen sink and a shower.... forget about it.
Positive is it never runs out of hot water.
Definitely should have gone for another storage unit.
Purchased in January 2021 for $2,000.00.
1 comment
Thermann Hot WaterThermann
Hi Michael,
Thank you for your inquiry.... Read more
In relation to your concerns, there are a number of reasons from an installation point of view that can cause the issues you are experiencing. May I suggest that a Plumber inspect your water filter located on the unit and also check the gas working pressure. Our Customer Care Team will be more than happy to advise your Plumber onsite. Their number is 1800 080 055Similar opinion? Write a review on ieatwords.com.au!
Best gcf i ever used
Previous dux heater used 45 kg bottle in 6 weeks only 2 0f us and hot water only thermann is at 11 weeks and still going spot on hot water and easy to use
Would absolutely recommend it we are on tank water with pump
No problems whatsoever
Rex f
Purchased in March 2021 at Reece for $1,200.00.
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HeidiAdelaide
- 9 reviews
- 1 like
Thermann 16
This unit is very efficient at delivering hot water within 15 Seconds.There is little water temperature fluctuation unless another person opens another tap.Overall i would say this unit is the best so far and would not go back to hydropower.
Purchased in December 2021 at Plumber for $800.00.
1 comment
Thermann Hot WaterThermann
Glad to hear you are enjoying your hot water Heidi!
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Marco
- 2 reviews
RUBBISH
Bought this heater on May 2018 by the plumber for a new house, moved in January 2022 when I noticed that the heater has a problem.
If you need to have a shower ask all the house occupants not to use the water in the house, otherways you will have a cold water shower.
called Reece for assistance, and the advice was to stop using the water in the house while anyone having a shower.
Now I have to buy a new hot water system because Reece says they can't help.
Purchased in May 2021 for $1,141.05.
5 comments
Thermann Hot WaterThermann
Hi Marco,
Thank you for your review.... Read more
We are sorry to hear about your experience with Thermann Hot Water. With your permission, we would like to investigate this issue further with you. If you could kindly provide any numbers you were given for your case, whether it is an invoice number or a case number and your details in the contact form on the Thermann Website - thermann.com.au/contact. We will review your case and our Thermann Technical Product Specialist will contact you personally once we have reviewed the history of your case. We would like to work with you to try and resolve this for you so that you can enjoy your hot water. All the very bestHi
who is the person to contact and phone number
thanks
Thermann Hot WaterThermann
Hi Marco,
Unfortunately, we don't give out direct numbers, however, if you submit a contact form with your details, we are happy to give you a call. We hope this is ok?... Read more
ThanksSimilar opinion? Write a review on ieatwords.com.au!
POS
Installed this unit on recommendation of plumber who is a good man but obviously there is some sort of heavy promotion or leverage to get this happening. Have not had one shower in five months that hasnt gone cold at some point. Using flick mixer have to turn water to full hot wait two minutes then mix cold in and hope I can wash the shampoo out of my eyes without going cold again. My wife is ready to pull the fing thing off the wall and throw it on the plumbers front lawn. At 55 years old can honestly say worst purchase of my life!
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Very happy with this unit
One month in since I installed the Thermann 6* 16L and I'm very pleased. I only need to wait around 15-20sec to have a very hot water in the shower (@60C), I don't experience any water temp' fluctuation, and the water flow is steady.
the only reason I gave it 4*and not 5* is because you can't change the temperature without buying the R/C for an extra $100.(which I didn't buy)
Please note, the system is for serving two people with minimal use( showers and a bit in the kitchen ), the distance from the unit to the shower is around 8 meter, and to the kitchen is around 4 meter.
The installation was straightforward and cost $1100 including the unit.
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Absolutely crap.
Constant waste of water. From every outlet I have to wait ages for any hint of hot water with the cold turned off. The temperature also fluctuates still with the cold off. Sometimes it doesn’t even kick in and send hot water, I’ve had to go and turn the unit off and on again. Another waste of my money thanks to a plumber highly recommending it. Very very disappointed
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DonnaPerth
- Gas Continuous Flow 6 Star
- Verified purchase
Agree wholeheartedly with Worst Item Ever
So much water is wasted to actually get hot water. Bought this thinking it would be more economical, stupid decision. Used to be able to have a 5 minute shower, now to get 5 minutes of water at a perfect temperature I am standing there for at least 25 minutes. Shower goes cold after about 3 minutes. No good just trying to adjust the hot water tap. Have to completely turn the shower off and start again - so again you're wasting litres of water to get hot water. Our gas bill is also now a lot more!
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IanNSW, 2580
- 6 reviews
- 1 like
- Gas Continuous Flow 6 Star
- Verified purchase
Thermann 6* 20L C/Flow 50DEG NG
Very pleased with the Thermann 6* 20L C/Flow 50DEG NG unit. The installation is for a small cottage with 1 bathroom. All kitchen, laundry and bathroom outlets within 14 feet of the heater. The install took about 5 hours and included the removal of the DUX electrical off-peak tank and changes to plumbing pipes in that area. I am new to the 50C hot water regulation, but the water seems hot enough to wash dishes in and the shower is comfortable to bath in and flow seems fine. I did have the water saver shower rose removed and a standard rose fitt...Read more
ed to the shower, it is an 8 litre per minute WELS shower head. The all up cost was $2192.20 which included $220 for a level 2 electrician to remove the off peak meter from the meter box and $126.50 for the electrician to install the outside power point and terminate, in a block, the off peak power line.Similar opinion? Write a review on ieatwords.com.au!
Yvonne CaldwellAU
- 2 reviews
Only want a good shower
I thought that it wasn't very good for the first two years, terribly bad pressure in the shower, good every where else, I had taken out shower head restrictor didn't seem to make any difference,, finally found another restrictor at the inlet, goodness two of them, my shower is now perfect
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C64AU
- 3 reviews
Worst item ever
So much water is wasted to actually get hot water. Bought this thinking it would be more economical, stupid decision. Used to be able to have a 5 minute shower, now to get 5 minutes of water at a perfect temperature I am standing there for at least 25 minutes. Shower goes cold after about 3 minutes. No good just trying to adjust the hot water tap. Have to completely turn the shower off and start again - so again you're wasting litres of water to get hot water. Had an elderly relative stay who needs a shower chair, she had to bathe at the neighbours - she would either have 3rd degree burns or be frozen at our house. Continuous hot water - what's that?????
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Questions & Answers
jaiasked
How much it costs.and labour to fix
1 answer
Thermann Hot WaterThermann
Hi Jai,
The best option is to speak to a plumber about what the issue is with your unit. Depending on what unit you have, and how long you have had it, it may still be under warranty. Once you have done so, we are happy to assist your plumber in any troubleshooting issues they may come across when fixing the unit.
Thanks Jai
Thermann Hot Water
Tafasked
When the gas is disconnected, how do you relight the pilot light; is there a pilot light; this is for the thermann 16 model continuous flow
2 answers
Thermann Hot WaterThermann
Hi Taf,
Thank you for your inquiry. The Thermann 16 is power-assisted and does not have a pilot light. All you will need to do is as follows.
Ensure your Thermann unit is connected to a powerpoint and turn on, then ensure that the cold water is on feeding the unit. Then turn on a hot water tap, and you should have hot water at the outlet.
If you have any further issues, please email [email protected]
All the best,
Thermann Hot Water.
Thanks for your advice
Reg Gasked
Hello I have a Therman 26 unit installed about 5 years ago. It has worked perfectly until 12 months ago. During a shower it will go cold for a couple of minutes. I have good pressure, plenty of flow going through the shower head and new taps. It seems to be worse in summer when running the shower at a lower temperature. Running town water and gas. Any suggestions?
1 answer
Thermann Hot WaterThermann
Thank you for your inquiry.
As each installation is unique, it would be best for you to speak with your plumber to check that the unit is working correctly. In addition, you can provide your details on [email protected] and one of Thermann Technical advisers will be able to assist you with basic troubleshooting as well as being able to provide assistance to your attending plumber if needed.
Kind Regards,
Thermann Hot Water.
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Thermann Hot WaterThermann
Hi Joe C,
Thank you for your Product Review,... Read more
We are sorry to hear that you have not had a positive experience with your hot water service. We are very committed to providing a positive outcome for our customers. We would like to have the opportunity to address your concerns as a priority. If you could kindly send your best contact details to [email protected] and include any relevant information, a Thermann Technical Product Specialist will contact you personally and work with you to provide the best possible solution. We look forward to hearing from you soon. Kind Regards, Thermann Hot Water