This unit was promised to be the best you can get obviously Reece have an agenda to push this crap on to people and also rip them off. This unit behaves just like the rest of the people have posted poor pressure, drops out for no reason during shower, goes absolutely stone cold as soon as someone flushed a toilet, takes far too long for hot water to arrive the list goes on. These others are not lying about their reviews. I would happily go back to a rheem stelair tomorrow I was completely satisfied had it not given up after 15 years. This hunk of junk is only 9 months old and is pathetic. I stayed patient and tryed to troubleshoot it until now, but now if fed up do yourselves a favor leave them in store.

worst hot water system ever !!!!
purchased 3 months ago & have nothing but regret... if someone flushas the toilet while in the shower it goes instantly cold, some one turns on a tap instantly cold...don't even think about using 2 showers at the same time..I want to remove it & belt someone over the head with it !!!!

I’ve been a builder for the last 5 years and 12 years as a head carpenter building domestic homes. I had this hot water system installed on my new home and It takes over a minute to barely warm water coming out of my taps. Had Reece come out twice to see what’s wrong and they thi j it works fine. If I’m having a shower and someone turns on a tap anywhere in the house the water immediately goes cold. It is so bad I truly cannot believe this piece of junk is on the market!

Bought this heater on May 2018 by the plumber for a new house, moved in January 2022 when I noticed that the heater has a problem.
If you need to have a shower ask all the house occupants not to use the water in the house, otherways you will have a cold water shower.
called Reece for assistance, and the advice was to stop using the water in the house while anyone having a shower.
Now I have to buy a new hot water system because Reece says they can't help.

Installed this unit on recommendation of plumber who is a good man but obviously there is some sort of heavy promotion or leverage to get this happening. Have not had one shower in five months that hasnt gone cold at some point. Using flick mixer have to turn water to full hot wait two minutes then mix cold in and hope I can wash the shampoo out of my eyes without going cold again. My wife is ready to pull the fing thing off the wall and throw it on the plumbers front lawn. At 55 years old can honestly say worst purchase of my life!