The product we ordered arrived in 7 days as advertised - 4 stars, not 5 for being earlier.
Comprehensive and detailed user instructions are very much appreciated - and the couple of Fantales (lollies!) was a nice touch.
Our printer is new, so it'll be a while before we need to order more toner ... but, we'll be back

They try to force me to buy a new bottle of ink even the old one can still work. Do not want to help me to refill their own cartridge.

For many years I was using genuine cartridges and decided to shop at Tonerstop. They use quality toner cartridges, half the price of the genuine ones and quite honestly I can't tell any difference. Their customer service is fantastic, they always respond to your enquiries, very fast delivery, reliable and trustworthy. I wouldn't go anywhere else for my cartridges.

What a rip off company is Tonerstop. I ordered a set of 8 drum reset kit for OKI copier. They just sent me the resistor which cost just $1.50 each. But they charged total of $54 for it. Stay away from this company!

Toner seems good quality, instructions provided and they sent sweets with the delivery - toffee's (not for me, I'll lose a tooth and it'll become a false economy!)

The only issue was that the instructions were slightly out for my model, I'm sure I'm the exception rather than hte rule. Brother printer making it harder for me.

Delivery prompt. Cheapest around - internationally and domestic. Recommended

After being a client for a long time my recent experience has completely soured the relationship. I purchased 3 toner refills for a Canon printer and after refilling the 1 toner, within 50 pages the fuser roller disintegrated. I asked Tonerstop if they would take the 2 unused refills back and after an eternity they replied and just refused. They could easily sell the unopened refills but couldn't care less about the amount I've purchased from them and refused to help.
Don't expect customer service and don't expect any extra help!
Toner is cheap
Service is woeful, communication slow

The refills are excellent. We are running one older Epson and a new HP and could not be happier with the product and service (fast delivery, good instructions etc). Buy from them and you won't regret. The cartridges are easy to refill and the printing quality is excellent. I only spend maybe 5 minutes to refill the cartridge and that saves me a lot of money without compromising on quality.

Yes the sweets are just the beginning of a decaying customer service. They had sent me the wrong order - despite a phone call and several emails, at the end of the day, one is just left dangling. The owner will continually remind you that his time is so much more important than dealing with you. End result - you'll get more than tooth decay.
Reasonable prices when they get the order right.
Ultra poor customer service and potential for wrong deliveries to be not rectified. Plus toner smells.

Just received and fitted a refill for an x264dn and it's perfect! The price was great, delivery was fast and the refill was dead simple (the instructions are tops!). Just printed the first sheet and am very impressed (more so by saving >$100 on the cartridge replacement).

They also included 2 free fantales which totally ruined my diet! ;-) Would recommend these guys!
quick, easy, works