TPG Mobile Questions & Answers

I renew my plan but no data

1. I always find unknown mobile numbers shown on my usage records, and TPG charged me the calls and SMSs, but actually I didn’t make that calls or SMSs, even I don’t know who own these mobile numbers.

1 SMS I didn’t send and don’t know who is the owner of that mobile number, it did show on my TPG usage record 5 days ago. I tried to find out what happened, I sent another SMS to this mobile number, and made a call to this number, but heard the recording says: “This number could not be connected, please check your number again”. TPG please explain these.

2. I called TPG to cancel the voice mail service which I didn’t request. The operator said they have cancelled this service right now for me. But later the each 15 cents charge of voice mail services still go on and on ........... Can TPG stop it?

3. How TPG bills the local text messages? After I sent out a message, WHY on the bill, TPG charges me several times for 1 text ?

Does anyone have the same experience? Can TPG explain these ........
Thanks.

Ghjkk

Have changed my mind about going with TPG for my mobile. A SIM card is on its way in the mail, if I don’t use it will TPG still deduct funds from my bank account because of an over the phone agreement ?
I’m scared of going with TPG now, having a bad experience with Amaysim and having to go through the ombudsman.
I don’t want to have this happen again, but the reviews are terrifying !
Please tell me if I do not change sim over I will stay with my current provider and TPG can’t do anything about it?
Thank you,
Rachel.

Can't log in to my account. The username does not axist...please help me?

TPG has been charging my account for Voice mail service I have never subscribed to or used. I've made several complaints over the phone and online but they still charge my account for that. I don't receive any SMS notifications for Voice mail, they just keep charging me. How can I get my money back and stop them charging me for non-existent service?

How to check balance?

Why is TPG not answering anything here, it seems they have no single positive review at this thread ? Currently - I'm on the NBN internet with TPG and we have the very good experience and it's reliable, but I'm not with the mobile with them and I get their sms offer messages for it, that i haven't signed up for.

I have an iPhone on a tpg account. I am thinking of upgrading to a iPhone 11 with an e sim. Do tpg accounts support Eskimo’s. regards kevin

Wow, I was about to sign on the dotted line for a TPG mobile plan, but after reading these shocking reviews that involve repeated incidences of money gouging from the credit cards of your customers, there is absolutely no way that I will be stepping anywhere near your company. Just thought you should know.

Have all you disgruntled VODACRAP users realised that Aldi Mobile is NUMBER 1. Check them out.

How to write username password?

Is anyone else having trouble opening the TPG app?

how many days does it take to receive a number which we have ordered online? do we get a number before we get the sim card?

How to check balance on my mobile no.?

will you connect my mobile phone today ?

How can I see my call records?

How can I check account balance in a prepaid mobile phone?

How to check the balance mobile?

How much to call all australian mobiles, no matter which provider?