Network ok
Customer service non existent
Only available to “chat on line”
Asked the same question 4 times, was told would get a call back, message left redirected me back to the online chat, Allen all the query about upgrading my plan took 2 hours and could not take place for another 2 weeks .Advised a port out fee of 11.00 dollars charged .
Terrible customer service ; go elsewhere worth paying a bit more

Joined up with TPG 18th April. Money taken out then. It is now 29th April. Was only able to receive calls yesterday on 28th April. Can't ring out. I'm in my 70s and I had to leave my self isolation yesterday to drive to doctor's to make an appointment as I can't use my phone. I ring TPG every morning at 8am on friend's mobile. TPG promise to ring me every time I call. Hasn't happened yet. Not happy Jan.

We have a landline provided by TPG.Has been functioning very poorly from many years. Complained numerous times with no result. Landline stopped working two weeks ago. Have contacted TPG 3 times, in last two weeks. Service person did not fix problem. Made problem worse,By disconnecting all
internal lines. Now also internet is not working.Dreadful teiecom provider.

You cannot contact them over the phone. Line dropped three times calling the bank and each time got a text stating your account has been charged altogether $55 for a single call I try to make to the bank. No one to talk to, even cancelling the account I am finding extremely difficult. TPG used to be good now it’s a absolute scam

direct debit from account even u port out ur number from tpg. To retrieve back your direct debited money very very hard. and charge you exiting fee as well even

lol I just left this pathetic of a company. I wish I could rate them minus zero. 6 of my family members decided to leave this excuse of a company. The the word hate is generous if I could describe them. If you're looking to join TPG, I suggest you do your research first and trust these reviews on ieatwords. Turn you back around and save yourself headache and your money. When you're a knew customer, TPG will be nice to you. Once you're with them, expect horror service. When you call them, they don't pick up unless it's past 1 or 2 hours. They will not let you leave them. They will trap you with hidden fees. They will ignore your calls. Then they will keep charging you once you leave them.

Despite having cancelled roaming in my mobile in December 2022, TPG has not yet reimbursed me a pre-payment amount of nearly $500. I have rung them 4 times. Each time, they tell me they are requesting the reimbursement to be made via their accounts team - which they said they had done in December! At best, this amounts to extremely poor customer service - at worst, it is theft and could be reported to the ACCC and/or the Telecommunications Ombudsman. I could certainly not recommend TPG as a reputable and honest company.

Wish I could rate it minus. I've cancelled the service but they keep billing me. I've been charged for the next billing month PLUS 2 extra bills within a week.

Setting up with TPG seemed simple at first, they quoted me $90 over the phone.

$60 for data
$10 for delivery of modern
$20 for pre payment

Now all of a sudden I've been charged $190 because there is apparently a "set-up fee" that was not mentioned to me when I signed up.
Isn't this illegal????

DO not use their mobile phone plan .!!
They will charge $20 every day without any notification .

While away, recommended to use $1 month but when changed the plan you need to wait until billing cycle .otherwise you will get paid $20 plus $$$$ every day

unstable NBN and it's renowned poor customer service overseas.
No more to say the hidden cancellation fee, even if you are out of contract, if you wish to cancel, they will tell you they require a 30 DAYS notice !!! so you will be charged for another month to switch to another company

I am unable to make international calls from my mobile. It's been 7 days and I've called TPG 5 times and nobody is doing a thing about it. All they keep saying is that they've escalated the problem. This is beyond frustrating. Throughout the years, the network had not been reliable. All my family lives overseas, I can't count how many times I have been unable to call them on special occasions. This current disruption is the worse. 7 days and still no solution. My sister is getting married and I am unable to talk to her.
I am going to cancel my account that I've had with TPG since 2011.
Stay away from TPG for your peace.