They have been holding up our money that we needed to transfer overseas for a month now. It’s been a month and they are now telling me that they will refund it to us but they don’t know when.

Dodged the bank high rates and visa fees with this app. Though there's a limit but the rate is so good it is almost similar to Google's. Have to catch the best time to change though

I have used Transferwise since I moved to Australia and have had no problems. Good exchange rate, excellent fees and very quick. Would recommend to anyone. Also, no pushy salespeople.

I transferred money using their "guaranteed rate" which was a fair rate and offered me 48 hours to make the payment. They then cancelled the payment because the rate had changed. While a reasonable business practice, you can't do that if you guarantee something. Nor can you advertise something as guaranteed if it is not guaranteed.

This ended up costing me $500, and I will likely report this to ACCC (if that's the right place to report false advertising and fraud - happy to hear advice in this regard).

Used TransferWise last month and transferred money from Australia to New Zealand. Usually am charged hefty fees when I use my bank so decided to use TransferWise instead. My recipient received the funds the next day in his New Zealand bank account, and I wasn’t charged any additional fees! The give you a guaranteed rate before you make the transfer which was extremely helpful. Loved using this app.

Very bad experience. Transfer a $1000 to IDR Deposited into my account. The receipt said the funds will be in the account tomorrow at 5. Never happened. Then I have to prove that they are my funds. Numerous emails to customer service. That was 7 days ago. Check my account and the funds started moving. Will be deposited in 4 days. Check again today. 7 days. WTH I would never recommend this Service #transferwise to anybody

They’ve taken money from my account multiple times without my consent, which I’m pretty sure they shouldn’t be able to do. This has happened a couple of times now. I was willing to accept the mistake the first time but this time they took one transaction out 4 times so I’m left out of pocket. Bottom line is they shouldn’t even be able to do that, which is why I would not recommend them to anyone. I’d give no stars if it were possible.

First time as a new customer all worked as advertised and money was transferred quickly. The second time, verification documents were again requested (why?) and subsequently refused: "ID must be legible and complete." Which it was! I received no reply to my email and no reaction on a filled in customer form. Money was refunded with no further explanation. I cancelled my account, if you go to website Compare top 10 money transfer services you will find better companies.

For a 2,500GBP, Western Union offered my dad $4,318. I sent him back to get a refund, logged into TransferWise and got $4,870 for the same amount...$552 difference! Fee was 9.48gbp. Nuff said.

I've used transferwise on many occasions now to send money from Australia to friends and family in New Zealand, Great Britain, United Arab Emirates and Philippines. Money always arrives in excellent time and the fees are very cheap and the whole process is upfront and transparent. I'm looking forward to using their debit card/ FX account on an upcoming overseas trip, hopefully it will save me from the rip off fees that my bank normally charges.

Hi highly recommend this service. I sent myself money to another country and the rate was far better than what my real bank offered. I'm in awe and couldn't appreciate more

I used it only for money transfers the last 3 years but now I decided to use it as my everyday account. Best exchange rate and transfers sometimes immediate to other country. I have 13 bank accounts, the latest are Monese, N26, Starling. But I have issues with them suspending account for weeks and asking for further documents and than nothing. That's crazy.
I even sent 30000 to Spain and had no issues with TransferWise. I wouldn't trust any other money exchange company to send this much.
To send money free up to 500 use my code:
https://transferwise.com/invite/a/belag19

I wish I can give a zero star for this. Their customer services is very bad, disappointed and disgraceful. Seems better rates but high charges causes the money received is lesser compare to other transfer company. Many system issues and bugs. My sister and I create 2 accounts using different username, different sender and different receiver. But they keep mention we are the same person and deactivate both our accounts. Explained many times to them but they reject. I will not use their transfer services ever again.

I searched google to find out about TransferWise service. Initially, skeptic to use it though, but it turned out to be a good choice for a travel card. I like the beauty of the mobile app, super easy and the exchange rates are fantastic too. 10 Stars to them.