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Trend Windows Questions & Answers
13 questions from our users
I have a 5 year old house all with Trend Windows and sliding Doors.
I have difficulty closing some of the 91 x 210cm double hung windows. Unless I use strength along with a board with a long handle I find them difficult to close and lock. If I don’t use the board I have to place my hands over the windows (those that are a bit easier). Please assist. Thank you
Hi Jenny,
This could be due to lack of use, double hung windows need to be opened and closed regularly to ensure smooth operation.
The other reason this could be happening is due to changes in metal as the temperature changes, this can be corrected by adjusting the friction foot at the bottom of the sash. These feet clamp against the jambs to hold the sash in the correct place, too loose and the sash falls, too tight and you they become difficult to open them.
If you require instructions on how to adjust the friction foot at the bottom of the sash please email [email protected] and we can email these to you.
Tish - Trend Windows & Doors
We have Trend windows. Had them serviced after we moved in to tweak any issues. Great service from your team. My question is can we lock into place a partially open double hung window???
Hi Kim,
Thanks for your question. Yes double hung windows can be locked in a partially open position if they have a vent lock fitted to the window. If your window doesn't currently have a vent lock fitted they can be retrofitted - however we can only retrofit to our wide style double hung windows. If you'd like to send an email to [email protected] with your order number, address and some images of your windows we can review your particular windows to see of retro fitting is an option.
Kind regards,
Mel - Trend Windows & Doors
I have a fixed 1 m x 2 m double glazed trend widow it looks like the bottom left hand corner has dropped opening up a 5 ml gap on the top right hand corner how do I fix this
Hi Carmelo,
Thanks for your question. Without actually seeing the issue it does sound like this problem could be fixed by a glazier. The bead will need to be removed and a setting block fitted under the glass. If you'd like to send an email to [email protected] with your order number, address and some images of your window we can review your particular situation for you and provide advice on how to resolve.
Kind regards,
Mel - Trend Windows & Doors
can i purchase new handles for my 2 sliding doors. the enamel is coming off. they are only 12 years old.
Hi Thomas,
Yes we do offer spare parts and new handles for purchase. Could you please email [email protected] with your address, contact details and any images of the handles and I can follow this up.
Kind regards,
Mel - Trend Windows & Doors.
Our house is 2 year old and twice we had issues with water leaks when ever a heavy rains. This is not right. My neighbors has no issues.
We reported to our builder and Trend has came out to check. But couldn't find the issue. They just put some silicon around a few area to seal, in case.
Good service but they can't get to the bottom of this. Now it happens again! Water came through and wet our walls and floor. Why?
My old investment property never had any issues with Water leaking when heavy rains or storm. Not happy at all. The stress we going through.
Hi,
Thanks for sharing this feedback, I’d like to look into this further for you so we can escalate this situation. Could you please email [email protected] with your name, address and contact details and I can follow this up.
Kind regards,
Mel - Trend Windows & Doors.
how to remove trend sliding glass door to replace rollers
Hi Robert,
Thanks for the question!
Are you able to email [email protected] and I will email you the instructions. Also if you know what type of sliding door you have (either Synergy, Quantum or Crestlite) please send that as well as the information changes depending on the door supplied.
Kind regards,
Mel - Trend Windows & Doors.
How do you close double hung windows without putting hands on the glass with consequent soiling?
Hi Richard,
Thanks for the question!
Our wide style double hung windows do come with pull tabs so that the panels can be opened without touching the glass and our standard double hung windows have a built in handle in the frame for easy lifting.
We also have counterbalanced option as well in our Timber range where both panels can be opened with one movement, and we also offer an Aneeta Sashless window in both our aluminium and timber ranges which operates in a similar fashion. Hope this helps clear that one up!
Kind regards,
Mel - Trend Windows & Doors.
I have Trend Windows through my whole house. There are a couple of windows that I cannot pull up as they quickly slip back down. Others that appear to be jammed. I really love them, they look beautiful as they all have colonial panels. I would love to get someone in to do some maintenance on them. Is this service available? Awaiting an early reply. fromKatherine
Hi Katherine, Thanks for your question. We can definitely look into this issue further for you. Could you please email us at [email protected] with your contact details and address and we will get this over to our service team to have a look at.
Kind regards,
Mel - Trend Windows and Doors
Hi, we have new Trend double glazed wood windows that are difficult to close. It is a two person job as each pane will not stay in the closed position. The technician sprayed them but it made no difference. These windows are terrible. What are the options?
Contact Trend again and ask that the windows be looked at again and fixed or replaced. Persistence is required with this company.
Hi Edwardare,
I apologise for the frustration this issue has caused and I’d like to look into this further for you so we can resolve. Could you please email [email protected] with your name, address, builder name and contact details and I can follow this up.
Regards, Mel - Trend Windows & Doors.
4 years ago we had 3 large doors installed and 1 bifold door. 1 of the internal glass door panes has shattered for no reason. would this be covered under a warranty and what guarantee is there that there wont be a problem with the other doors?
Hi Maur O,
Generally speaking, glass is only covered by a 3-year warranty. However, I'd like to look into this situation further for you. Could you please email [email protected] with your name, address, builder name and contact details and I can follow this up.
Regards, Mel - Trend Windows & Doors.
I have a trend sliding door which I want to move to a new location. I'd like to have a new frame for it but use the existing sliding glass doors.Do Trend just sell the frame by itself without any sliding doors?
Hi Bob,
Yes, we are able to supply a door frame without panels. However, we would need to find out a bit more about the product you currently have in your home to determine whether or not this is possible for your situation - How old is your door roughly so we can ensure that the current frame is as per your one on-site? Is the sliding panel on the inside of the fixed panel when opened or to the outside? Our current door is with a sliding panel on the inside and screen to the outside.
We would need to know the overall size of the frame (H x W) to ensure the correct measurements were supplied to you. We are a supply only company so if you have a builder it would be best if they can give you/us the measurements required if you don't have a builder yet let us know and we may be able to refer you to someone.
Please submit an enquiry via our website and a local team member will follow up directly with you. You can submit an enquiry here: /
Hi
The current door is around 2 years old. The sliding panel is on the inside of the fixed panel.The frame size is 2100H x 3585W.
Thanks
Is there a shop which i can visit to check this product in Brisbane ?
Our trend cedar windows are 23 years old and require the struts to be replaced. Do you know where we can get supply of these struts from.
Hi Joanne,
Could you please send an email to [email protected] with an image of the window and struts and your location/contact details and I can look into this one further for you.
Regards, Mel - Trend Windows & Doors.
i need to replace 4 vertical sliding window locking latches including keys, do you have an outlet on the sunshine coast?
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