Level of service is quite poor if this is a local store. 1-3 weeks delivery when 90% of goods ordered from similar locations take 1-2 days. It's been a week since I ordered and I enquired if my items have shipped and their response is: Our packing time takes significantly longer than other retailers as each order is unique and takes time to ensure each item does not break in transit. Hmm.. I'm expecting each item to come individually bubble wrapped at this rate.

First and last time ordering here.

Zero communication. Had to contact them to final out that my order hadn’t been processed for nearly two weeks after ordering only to be told they had delays and it was now ready for dispatch. No apology and no further information given.

I've been shopping there for over 30 years, back when it was at the other site. Unlike several other reviews I find the staff friendly and helpful....always. I'm somewhat disappointed when they no longer have certain items, but it isn't their fault.....they can only get what is available. However I'm often happily surprised at what is new to the store. Keep up the good work!

I have placed a couple of orders and everything has been fine. My longest wait was 7 days but was real happy to get what I ordered.
I do wish they could carry more stock of items and in the large quantity.

Live in the same city, ordered one item, for a wedding, it took 14 days to get to me, and the wedding has come and gone.. get things from overseas in half the time, absolutely ridiculous postage time, it must have rolled here in the wind.

Have been ordering from here for a while for myself and my wife who is from the US, somethings are close to use by, but it is up to you to check on their webstore which clearly advertises their use bys. Well worth the price and shipping times and have loved everything they can offer and the fast responses in regards to stock availability updates ESPECIALLY the Van Holten Hot Pickles!

Thankyou USAFoods

Look very carefully at what you are buying, because unlike a supermarket, they sell out of date food at this shop. Their attitude and customer service is also very poor. Will not go there again.

Prices fair, quality good and customer service more than helpful. All the items were promptly and carefully sent out and I am now, once again, enjoying some longed for American recipes. I will definitely be a return customer.

I purchased some of the foods and they were fantastic. As a reward I will tell you one thing:

Riddle: A lumberjack splits two blocks of wood into 6 pieces in two swings. How does he do this? Answer: He uses a dual split headed axe.

It's not a really big store, but It's worth a look. They have a great range of hot sauces, which is what I'm into. Yeah ok the prices aren't real cheap, but cut them some slack, factor in the exhange rate and overseas shipping. I've bought food in from America with a drop shipping company and it's really not worth doing. Bought a few things from them online and everything was nicely packed. They put me onto Sweet Baby Rays BBQ sauce, so for that alone I thank them. Great effort USAFoods

The staff are friendly and helpful, I really can't understand people saying otherwise, complete rubbish.

I paid $48 for 7 items, 3 were expired. The CEO, Phil sent me an email response stating that it's my responsibility to inform them and that I should know by the time of purchase that these items will be past the due date and that they taste good since he eats them all the time. Shady company. Never ordering from again.Would not refund on all expired items. Items I bought were since removed from the store.

Phil tried to give me a $5 coupon code as a refund for another purchase. I receive those coupons in my junk mail every week.

Great and fast shipping I would buy from USA foods again just get things back into stock quicker. would buy again

This is a great place to buy products but they need to keep things in stock more often ..but reliable shipping
and prompt service..and the products are delicious and bring back childhood memories while making more for my children and grandchildren

Always been happy with products & service.
Traveling 'round Australia I expect to wait, there are plenty of remote places in this country, all things considered, I will still buy from USA Foods.
Many Thanks & Kind Regards,
Ronda J

Don't waste your time! order direct from the USA You will get your products quicker and well within the best before date.