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Reviews

4.1

948 reviews
5
(509)
4
(234)
3
(79)
2
(32)
1
(94)
  • Product Quality
    4.3 (452)
  • Return Claim MadeYes (12) · No (475)
  • Customer Service
    4.4 (340)
  • Shipping
    4.4 (310)
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William Hector

William HectorGreater Melbourne (Inner), VIC

  • Verified customer

Still waiting to receive order

published

I can't comment as I have not yet received the delivery, can I say more, probably but not with out some aggressive language,which would not be accepted nor would i like to convey it as I have had good service in the past.



Shipping
Return Claim MadeNo

Review collected in partnership with Virgin Wines

Olga

OlgaPerth, WA

  • 2 reviews
  • Verified customer

High Quality Reasonably Priced Wine

published

In five years I have never been disappointed. My “wine advisor Joey” knows which wines to look out for me and which are my favourites. The only area that could be improved would be delivery, with having to wait over two weeks on a couple of occasions. This however is only a minor inconvenience for top class wine.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
See all answers

Review collected in partnership with Virgin Wines

Brett

BrettSydney, NSW

Initial Impressions

published

We've been impressed with the content management on the website, the account management, the speed of delivery, and of course the wine selection - which combines interesting wines with good value.

Customer Service
Product Quality
Return Claim MadeNo
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Tony

TonyMetropolitan Adelaide, SA

  • Verified customer

Very good representation of reds!

published

I was aware I took up a promotional offer and this would lead to further offers at an increase in price! The selection provided was about half normal retail cost & a nice selection of reds & regions - I could not complain & I liked all I tasted.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Review collected in partnership with Virgin Wines

  • Verified customer

Enjoyable, quick, easy

published

I've had a few shiraz only boxes and they have all been good wines for the price. Delivery has always been very quick and easy. Sometimes receive a nice surprise of a bonus gift e.g. wine cooler bag, wine glasses. It's great always having a few bottles at hand in case of unexpected occasions

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Review collected in partnership with Virgin Wines

Adam

AdamRichmond-Tweed, NSW

  • Verified customer

Not the best as Cellarmasters or First Choice

published

Cellarmasters and First Choice have the best wines like Coonawarra, Margaret River or Malbrough but The Black Pig is a very nice wine. Thank you for being for delivering fast.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Review collected in partnership with Virgin Wines

The reviewer stated that an incentive was offered for this review

Matthew Soccio

Matthew SoccioGreater Melbourne (Metropolitan), VIC

  • Verified customer

Very poor

published

Three bottles of were off, cloudy and halfway to vinegar very disappointing seeing we ordered a mixed dozen and 6 bottles of Heirloom Pinot Noir. Seem like these wines were dragged around the country for a while and exposed to temperatures higher than recommended.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Review collected in partnership with Virgin Wines

Linda

LindaPerth, WA

  • 3 reviews
  • Verified customer

Easy As

published

I have only bought the boxed sets. Only a couple of bottles I have been disappointed with or not liked and they were European. I have enjoyed all the Aussie whites I have received. Easy process, delivered to your door.

Product Quality
Return Claim MadeNo

Review collected in partnership with Virgin Wines

Jamie Burchardt

Jamie BurchardtSouth East Queensland, QLD

  • Verified customer

Wines are good

published

Good Wines are wonderful value brilliantly tastefully fantastic fantastically delightful.Perfect in every way.The wines dance on your tongue.The wines are definitely delicious.The wines are pictured well online excellent lovely gorgeous.

Customer Service
Product Quality
Return Claim MadeNo

Review collected in partnership with Virgin Wines

The reviewer stated that an incentive was offered for this review

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  • Verified customer

Great wines

published

I am never disappointed with the selection of wines I have received. Great quality Great value great wines prompt delivery and always keeps you in the loop through the delivery chain.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Review collected in partnership with Virgin Wines

  • Verified customer

Service including delivery is excellent

published

I have been buying wine as a phone order from virgin for many years, the order is always correct and the service always good.. I enjoy the wines that are offered and the chance to taste new wines. Martin kluen is an excellent adviser and mixes cases for me. I like the idea of a case of wine with different labels at $10 a bottle, new brands, new tastes

Customer Service
Product Quality
Return Claim MadeNo

Review collected in partnership with Virgin Wines

Simone

SimoneSydney, NSW

  • Verified customer

Always good value and great drinking!

published

Whatever I buy from Virgin Wines, I'm never disappointed. Red, white, rose, it's all good. Well priced and delivered quickly, there's absolutely nothing to complain about. The packaged delivery price makes it even better.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Review collected in partnership with Virgin Wines

Dwayne Rickard

Dwayne RickardSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Love Virgin Wines

published

I used the $100 discount card for the first purchase and haven’t looked back. Every 3 months I receive delivery with no issues. The ability to set the mix is great and the seasonal offers are great value. Earn Velocity points too. Now the wine is excellent with amazing labels like Black Pig and Bentwing.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Review collected in partnership with Virgin Wines

  • Verified customer

I just love your wine

published

I am very happy about my purchase and great value. Thank you Virgin Wines. Continue your good work and you will have a happy customer here. Thank you again and I will recommend you to my family and friends.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Review collected in partnership with Virgin Wines

Phil K.

Phil K.Greater Melbourne (Outer), VIC

  • Verified customer

Good quality good value

published

Fast delivery and very satisfied with quality and value for money wines. I had tried the cab sav before and wasn’t disappointed when I reordered the same wine by the dozen.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Review collected in partnership with Virgin Wines

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  • Verified customer

Excellent wines but delivery dramas

published

Sadly the courier you use doesn’t deliver to my home..... means I have to drive to collect which with my hours can be inconvenient. I would love doorstep delivery. Thanks

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with Virgin Wines

Anthony

Anthony

  • 2 reviews
  • Verified customer

great value wine selection

published

Good variety of wine that is reasonably priced. Previous orders haven't disappointed and what I've tried from the current order has been very good. The ordering and delivery process is well organised.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Review collected in partnership with Virgin Wines

Kathy Fossati

Kathy FossatiSydney, NSW

  • Verified customer

Very disappointed

published

The white wines are fine but the reds for me are undrinkable. I don’t like that they are advertised as these wines retail at x price but you can get them for y price... it’s misleading.. mostly cheap fillers

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Review collected in partnership with Virgin Wines

Mike

Mike

  • 2 reviews
  • Verified customer

Hard to fault

published

Virgin always delivers in more ways than one. There’s always An interesting and varied selection of quality wines combined with outstanding value. Flexibility in ways to purchase is a big plus.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Review collected in partnership with Virgin Wines

Natalie T.

Natalie T.

  • 2 reviews
  • Verified customer

Love receiving my box of wines

published

Love receiving quality wines at reasonable prices. Easy ordering and delivery. Velocity points as well. Have enjoyed many lovely reds so far from different regions. No commitment each month makes it no pressure buying.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Review collected in partnership with Virgin Wines

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Questions & Answers

frits vanirsen

frits vanirsenasked

I ordered 3 cases of a special promotion in july which incuded 2 glasses and 2 bottles of red at a cost of $ 130 a case have been received but I forgot to take the details of this offer is there anychance you could forward me the details wines all good

1 answer
Virgin Wines
Alex D.Virgin Wines

Hi fritz van,

Thank you for your question there. We have just sent through a private message as we need to confirm your customer and order details - we do not allow this on public forum.

Look forward to your response.

All the best,
Virgin Wines team.

frits vanirsen

frits vanirsenasked

I ordered 3 cases of a special promotion in july which incuded 2 glasses and 2 bottles of red at a cost of $ 130 a case have been received but I forgot to take the details of this offer is there anychance you could forward me the details wines all good

1 answer
Hobb L.
Hobb L.

kindly send me your email and contact number, so i can provide you the details.
Thanks.

Neil R.

Neil R.asked

Do you have to buy wine every month? i.e. is there a commitment?

3 answers
Peter B.
Peter B.

No you do not have to buy every month
Just buy what you need and when you need it

Virgin Wines
Alex D.Virgin Wines

Hi Neil,
You do not have to buy every month if you do not want to. You can purchase one-time offers, or introductory cases to our wine plan memberships. But even when on these plans, if you feel that it's not working out for you, you can cancel out whenever you like. There's no membership fees, or tie-ins. All you have to do is let us know.
I hope this helps, and if you have any further questions, please do not hesitate to contact us.
Cheers, Virgin Wines.

Neil R.
Neil R.

Thank you.

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