Pros: initial appointment
1.friendly staff over the phone
2.Consultant turned up on time, very professional and efficient.
3.Sent the quote on time.

Cons:
Zero communication after sending the quote. The consultant disappeared on us!
Called the consultant, left voicemail, sent sms & email, spoke to customer service; none got back to us... 4 weeks and still waiting.

This is the second time that we have worked with 'Victory' for blinds & drapes in our house & specifically again with Consultant - Vince Armao, his product knowledge is boundless, he is warm & friendly & yet very professional & courteous, he had great advice & suggestions. Installation advice followed on seamlessly, we were kept abreast. Installation was undertaken by Tony, great job - every thing just fitted perfectly, aligned where necessary, again professional & courteous. Tidied up impeccably when completed. Extremely pleased! We have no hesitation in recommending Victory & have actively done so on many occasions!

From our first interaction with Adrian and his team right through to installation day, our experience defined what customer service and product excellence should look like. So glad we went with Victory.

Just purchased a new house. Dealing with our sales rep Adrian was fantastic. Blown away by his customer service. Installation was done by Daniel who was very professional and gave helpful hints on how to better care for our blinds. Our house finally feels like home.

Had roller blinds put in house and Service from Sales Representative and Fitter can't be faulted. Manufacture of product disappointing (3 blinds returned as there were flaws in fabric) this was pointed out was advised I used a budget fabric. This should still be of a certain quality and sit correctly on window and I did not know it was a budget fabric as it was being used in discount promotion. Seems every excuse is the windows are not square and this is the common response. 4 windows fine 2 windows not.
Wouldn't recommend.

Used Victory for plantation shutters twice. 1st time ok but 2nd time was quite frustrating, very poor communication & delays. They said it would take 4-6 weeks but took 15 weeks to manufacture & installation was repeatedly delayed due to installers not turning up when they were booked.
Overall satisfactory with shutters but disappointing customer service & communication.

We had our outdoor ziptrak blinds installed 4 years ago and we had a problem with the largest blind. Victory came and assessed the blind and replaced the bottom rail within a couple of weeks. These blinds have a 5 year warranty and the service guys were great. Thanks Victory!!

I am pleased with my experience in dealing with Victory Blinds. My sales consultant, Jodie, was great. She was very friendly and knowledgeable and stayed in touch throughout the ordering and pre and post installation phases. I was kept informed along the way and staff arrived when they said they would. Jodie was quick to follow-up my concerns about the height of the blind and quickly arranged for Mick and Dave to come and raise the blind. Mick and Dave were very helpful, did a great job and cleaned up afterwards. I am a very satisfied customer.

Just a great experience. The blind installed perfectly by Mick and Dave, fitted perfectly. Just really happy - a company that rings you when it says it will, its people arrive when they say they will, its product works, and looks great.

I have recently used Victory Blinds. Edwina was the sales rep who knew the products exceptionally well and gave me very sound advice. I have a building background so did appreciate her level of knowledge.
I did have issues with the first installation. However Victory Blinds was committed to rectify the issue. If you understand building then you will realise everything is not perfect, but it is how a business chooses to deal with the issue. My final result was great. Even though the first installation had issues, they were resolved professionally. As a result, with confidence, I then engaged them to install external blinds.
The quality of the product is great and at a very competitive price.

Very happy with my kitchen blinds and eagerly waiting for my living room blinds, impressed with punctuality and customer service from Jodie and Frank
Lots of options and selection easy

Came out quickly to quote. Jodie took a lot of time to find us the right color to match our room. Great quality product! Word highly recommend to others. Will use again in the future.

As a real estate agent, I refer many suppliers & trades people, to my clients. Jodie Hickey at Victory has always delivered excellent service and in a prompt, professional way and has never let me down. Outstanding service. Thanks Jodie

We’ve had Jodie service 3 jobs over 3 years at our house. We’ve installed Plantation Shutters, Blinds and Drapes over that time. Jodie is a true professional as well as being a delightful person. Equally the business is thorough in its attention to detail. We wouldn’t hesitate recommending both Jodie and Victory - it made the job very easy.

The service from Jodie Hickey at Victory was exceptional. From quotation to installation, I was so thrilled with the process that I recommended my Parents to Jodie and they too now have high quality fabulous Plantation Shutters.

After calling a few other blind places i called Victory. From the first call to the final installation it was a easy and enjoyable process. Everyone was helpful and friendly.

Jodie helped us choose the colour, type of blind and where to fit them. A wealth of knowledge and advice I would recommend her for all your blind needs. Great afternoon spent talking blinds and choosing the correct blinds to suit our space