Terrible experience when it came time to make a claim. Made to jump through hoops providing a driving record, answering a million questions all because somebody smashed my window and forced entry into my 12 month old car. The claim was cancelled after 1 day after I was asked to pay up front an excess, before even receiving a quote to repair. This company is a joke, don’t be fooled into budget insurance folks.

Worst customer service!Bought a Comprehensive car insurance and they increased it after a month coz I didn’t comply with the requirements, I’ve provided them with NCD1 even charge $40 for insurance cancellation. Don’t buy any Insurance Products from Virgin Insurance.

Rang to get Business quote on Car Insurance and told would get a quote. Chased the quote another 2 times and still not received. Then got on chat online trying to get the quote they told me online different conditions to what I was told by phone. Then just fed me a generic website for me to look up if not satisfied with them. Inconsistent and what Customer Service??? Won't be insuring with them.

First time switching over to Virgin Car insurance. Was down yesterday with an overheating problem. Called in the Roadside assist. The guy came over an hours wait. Then the guy took a look at the car and said he wasn't a mechanic and had no idea about cars! So, he gave us a card to call the tow truck, then left. What sort of roadside assistance which doesn't know anything about cars? Whats the point of him coming anyhow? They should have just gave us the tow truck number over the phone! So stupid!

I put a claim through a month ago, they rang me up and added an EXTRA $500 to my premium on top of the already $2k that i'm paying for not reporting that I had put a claim through on someone elses insurance when they crashed into my car while it was parked in a carpark...
Still, over 30 days later, after paying what they asked and going through the process as fast as I could, I still have not had the claim processed through the system and am still waiting on my car to get fixed.

We have held a car insurance policy with Virgin for 5 years. I have just had a quote for $350 less a year for exactly the same policy. Just waited 10 minutes on hold to discuss why we are paying so much as loyal customers who have never made a claim.

Called up to seek the correct information about the no claim bonus before paying for my policy. Once I paid for my policy they told me I wasn't entitled to what I had been told and that I'd have to pay an additional $400 to keep my current policy.
Everyone was extremely unhelpful and had no solution for the misinformation that I was provided. It was either pay up or go else where. Just looked at my accounts and they refunded me with no noticed and also cut me short of $80. They waste my time and didn't refund me the full amount.
Horrible experience.

Recently cancelled my policy as I sold my car. Was told I wouldn't receive a refund for premiums paid, and was slugged a cancellation fee on top of this! What a joke! Great cheap premiums, but I guess they have to make the money where they can.

Competitive pricing especially being under 25 when first bought my policy. Never had a problem with their customer service no long waits on the phone reply to emails in a reasonable amount of time.

Though the pricing was competitive, I missed the fine print and got dudded. I have been a rating 1 driver for decades and recently had my first at fault claim. I didn't read the fine print and was not advised that protect my rating 1, I needed to pay $2 per month or so. they told me about the windscreen but not this. So now they intend to take my rating down from a 1 to a 3. Don't waste your time with these sheisters.

I recently reviewed my car insurance, as it was up for renewal. I received quotes from AAMI, QBE, Allianz, Budget Direct and all, were at least, DOUBLE the price of the premium Virgin Car Insurance was offering. The choice was quickly made.. thanks Virgin Car Insurance for looking after me !

I called Virgin Car Insurance to get a quote on their comprehensive insurance and it has been the most arduous and frustrating 3 week process. I eventually contacted another insurer (Youi) who insured us on the spot and were over $60 a MONTH cheaper in insurance and didn't make me jump through hoops or provide photos before insuring the car.
I have now just called to cancel my policy and they have the audacity to charge me a $35.00 cancellation fee because it is outside cancellation time BUT IT WAS THEM THAT DRAGGED THE WHOLE PROCESS OUT AND HAD ME CHASING THEM.
Will never deal with them again.

I have comprehensive car insurance and had the need to use it the first time ever in my life lol. someone backed into me and caused a couple of thousand dollars damage. it was soooo easy. i called them, gave them the details, within a couple of days my car was booked in and repaired with a great company and great customer service. price is competative, you can adjust your policy to suit ur own needs and the customer support i have found to be great.

It was easy to set up and the product is very good and they provide it at very affordable prices, I would like to renew again with them, and you can get points on velocity frequent flyer too

They requested supporting information to be sent in order to validate NCD - documents were sent 3x times, still being asked for the same thing. They must be robotic. #FAIL #AVOID #HORRIBLE

After calling to make a simply claims inquiry I was told all about what they couldn't do. When asking how they could help with my question, I was told 'we can't provide advice'.... How does their CEO live with him/herself!

I was insured with YOUI and when it came time to renew YOUI increased the premium by a huge amount. Contacted Virgin and saved hundreds of dollars. When I had an accident in WA I contacted Virgin and the service has amazing. Here I was thinking because it was cheap I would not get the service. I was about to drive back to QLD and wanted to get the car fixed back home. By the time I arrived back in QLD all the inspection times were in place and a repairer was booked and ready to do the work. I was overly impressed with everything. Smooth and simple. Thanks