I would highly discourage using Virgin. I paid extra for their no claim bonus protection, which enables you to make one claim a year without affecting your no claim discount. I made one claim when someone wrecked my bumper. They approved the claim, but then terminated Ng insurance policy with them, stating:
" unfortunately, we can not invite renewal because the combined claims and the offence/suspension history of one or more drivers falls outside our acceptance criteria."

Virgin is basically happy to grab your money if they are confident you won't make a claim. Make a claim and they'll cut you off.

Just they do not tell you what you need to know and play woth words. Could not refund my money they send me letter and i did according the letter but they said the letter did not said or policy will be canceled it said it might be canceled which we didn't and you will be charged for an extra month.

My car insurance was up for renewal. I have had the car insured since new (2012) with Youi. Last year they increased my premium by 50% despite no claims etc until I rang them and got it back to a few dollars more. This year I switched to Virgin Car Insurance. WOW!! What a difference!! The process was easy, the telephone consultant was local to me, the price was right....and even better...before my insurance actually becomes active I have already received a text message from them warning of a chance of hail....totally awesome service. Virgin and Apple are the best brands in the world - they have it right and have never let me down....sooooo happy with Virgin Car Insurance

Great insurance, insured off road no question asked. Great price, with set your own excess. Very happy with the service over the phone, this is the second claim on the same car. Would recommend to anybody.

Signed up with what was supposed to be 5000 Velocity points bonus. Points never came. Tried repeatedly to claim and follow up and was given the run around for several months. Now, after trying a Third time I have just been told it has been too long (more than 3 months) and can no longer claim missing points. Given what I have read below, I will surely be cancelling my cover as soon as possible. After having such good experiences with everything Virgin so far this has been a great let down!

I had an accident 2 months ago and they sent it to the wrong smash repairs. Found out 3 and a half weeks later and they FINALLY sent it to the right repairers. They took 2WEEKS to approve it and it was constantly LIE AFTER LIE about the process!!! We're family friends with the smash repairs and everything that the approvers claimed to have done was absolute lies!! They're terrible service, no help what so ever and a complete joke. I live in a rural area, no transport, working 5-6 days a week and I've been struggling to even get there, let alone, pay their REDICULIOUS excess fee !! Virgin insurance is unreliable, unhelpful and a complete joke and a complete waste of money.

After having a car insurance policy with Virgin for 3 years I called them to change my address and just to double check with them that we were covered in every state, as we have a caravan and travel all of the time.
The girl checked with the underwriter, Auto & General, and called me the next day to let me know our insurance cover had been cancelled as they only cover the car for 4 weeks in a year for customers holidaying. I explained that I had told them at the start about our travelling and they had readily taken our money and was told if we had an accident in any state but QLD we were not insured. This goes for any company underwritten by A&G. (YOUI, Budget etc.) Be careful everyone and remember not to travel out of your state!!

I had my first accident and of course reported my accident. The whole time I was explaining their service made me feel like as if I wanted to crash and have an accident. They also said that they would take care of everything and would speak to the other party. I'm still getting emails to pay the full amount for the other party plus them direct debiting 99$ a month for a claimed policy? I have not received any paperwork or email stating what has happened or payment of excess. Over all rubbish. It seems like the only person that works there was "[name removed]".

Good luck to all those that have opened a policy with Virgin.

Was overseas, sold my car whilst gone on 1 sept. Got back 1 Oct, cancelled my policy, but they automatically direct debited right through to 29 Oct (end of billing month) even though I no LONGER OWNED THE CAR......seriously....cancel it....cannot be that hard.

Virgin car insurance are a [censored word removed] to deal with. My neighbour accidentally ran into my parked while while reversing out of his driveway. Bent the door and wheel guard in. I called virgin car insurance to deal with the problem and they ask me 100 stupid questions Its not even my fault and the [censored word removed] on the phone says there's a possibility of my own insurance costs going up because someone else hit my parked car.

We took out a policy for new car. During conversation with Virgin discussed possibility of adult children driving car. Premium was too high so we did not take that option BUT they had asked us for the names of our offspring. When policy paperwork arrived they had been listed as "prohibited drivers". And we didn't even know this had been done. When we rang to cancel policy due to their deceit they advise we could cancel but would not get a refund!! NEVER deal with VIRGIN
nothing
deceitful practises

This is the worst and the slowest insurance company!!!! I regret even joining it!!!! My vehicle has been in repairs for two months and they are still not done! They have showed me to be insufficient! Every single time I call in there service is never appropriate. The repair was approved but the authorisation for the parts takes forever. I have been stuck without a vehicle for two months and the Virgin Insurance doesn't seem to be bothered about the proceedings of my vehicle repairs. Trully disappointed by this company because I expected a much better service to be provided. They have been such a let down with the expectations of what their reputation should be!

Expensive, bad warranty service.

I went with Virgin, due to the price and service.
I had to lodge a claim and found the service of the call taker very nice, two days later my claims manager called and again she was nice.
The other day i missed a call from her and she left her number and extension to call her back, however every time i call it get a message saying she is busy and places me through to another person. All i want to do is speak to my case manager and not through someone.

Why have extension numbers if you dont let the customer use them!!

I'm very unhappy with the service i have gotten as of the other day, everyone i talk to gives me a different response and answer!
Low Price!
Bad customer service

$437 for Comprehensive Insurance. That’s great. I enquire about a daughter about to get her licence in 3 months what will the price be then. Response was 'can't quote on events in the future' there was no way I could even get an idea out of the consultant of what the price would be.
I then told him in desperation I had another dauhter (17) who will drive the vehicle. The premium went up to……….you ready………..$1252.39
I know you can't lie but hells bells how was I to get what I needed to know out of Virgins dodgy deceitful sales people.
RACQ $432.65 17 year old same premium $2300 excess or increase Premium to $570 $1650
price was ok
would not tell me what the price would change to when my 17 year old