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Vista Blinds (page 3 of 12)
Reviewer Photos & Videos
SonSydney
- 4 reviews
- 1 like
Great customer service, replied to email enquirers quickly and efficiently
My blinds were installed over 4 years ago and still in great condition. I had two cracked clips that were broken as window was open open during strong winds.
1 comment
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Don't hold your breath
If you don't mind waiting two/three months I ordered one block out curtain,and that was how long it was going to take apparently the order is made over seas and shipped back would've preferred to source local Company where the Work stays in Australia and turn around time quicker.
1 comment
Vista K.Vista Blinds
Dear L.A.M, we apologize for any inconvenience and since, have improved our delivery time on the overseas made product range. We would like to add that we still have some products that are made locally that come from QLD and MLB. Kind regards, Vista.
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RobinPerth
Delays, poor follow up, significant disappointment in this company
I ordered blinds for my new house in November 2017. When they hadn't arrived at my home in January after full payment was given I rang the company. The blinds were finally installed in February. On installation three of the blinds were dirty or didn't fit and had to be replaced. I waited and waited for the replacements. When I rang to find out what had happened the replacement blinds hadn't even been started. More waiting. The blind that didn't fit the first time didn't fit the second time and installation of one of the blinds damaged my...Read more
newly installed window frame. When I complained the customer service agent said she would report to 'management'. I rang twice more and never heard back. I still have my damaged window sill and will never use this company again. What makes me very upset is that I was required to pay in full before delivery so had absolutely no comeback on this company and their lack of repose to the issues I experienced.1 comment
Vista K.Vista Blinds
Hello Robin, Just wanting to follow up if you have done as you had indicted to the Perth Team. Kind regards, Vista
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Stace VargasAdelaide
- 8 reviews
Adelaide Store Always good
This is the second time I've bought window coverings from Vista. The first time I bought vertical blinds for a a 2 bedroom unit throughout, they were good from selecting material to installation. That was 7.5yrs ago
This time I bought blackout curtains & am happy with them too, they are good quality & look good installed
Will continue to do business with Vista
1 comment
Vista K.Vista Blinds
Hi Stace, We would like to thank you for taking the time to give us your feedback . Regards Vista Blinds
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Fantastic
I had an unusual window that many blinds companies came out and said it could not be done. Vista rep spoke to factory and said they can do it. The curtain is installed and is exactly what I wanted. Thank you Vista
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Great service
Thank you vista blinds for the exceptional customer service . The rep Alice was professional and helped me through the whole process from color matching to some great decorative ideas. Shutters have been fitted and look really good as described. Will recommend to all.
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P and M Johnson
- 2 reviews
New verticals - Look faboulous !!!
Dear Vista staff and KARL,
Just wanted to pass on and say THANK YOU so much for the GREAT SERVICE, advise, suggestions & PRODUCTS we have received form Vista Blinds, Para Hills :-)
We are very happy with our new verticals, We chose black Mantle Charcoal they look terrific, work effortlessly and suit the area we have put them very much…as we had several large corner windows to cover.
Kind regards, Meryl & Paul Johnson @ Tea Tree Gully
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Still waiting for out repaired curtain
[name removed] from vista who quoted our curtains was amazing unfortunately one curtain needed to be adjusted as it was MADE incorrectly.
It’s been 9 weeks and we are still awaiting for out curtain to be returned.
Seriously not acceptable ... where is their customer service and customer integrity?
Just want our curtain back.
2 comments
Vista K.Vista Blinds
Hi Wendy, We do thank you for your comments, Could you please pm us with your details and store you made your purchase as we would like to look into this matter. Regards Vista Blinds.
My curtain order was with the Penrith show room measure and quote by Jenny and quote number #034862
When will I get my curtain BACK, its been nearly TEN weeks
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GuyPerth, WA
- 2 reviews
- 11 likes
Lucky never even got a quote
Luckily for me their customer service is that poor I never even got an appointment. Waited one week for consultation then cancelled and could not even book same time a week later. Pathetic at best
2 comments
Vista K.Vista Blinds
Hi We do apologise for inconveniences, we are currently trying to re-arrange an mutually agreeable time . Regards Vista Blinds
You don’t seem to understand we had a mutually agreed time Vista cancelled this & then could not do the same time a week later. You have lost touch with who is the customer. It is evident through your... Read more
customer feedback on this site. You do not understand Customer Service full-stop as it further evidenced by your reply. All the marketing in the world will not help until you have happy customers.Similar opinion? Write a review on ieatwords.com.au!
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RustyBrisbane
Not at all happy. Never again will I deal with Vista.
Our blinds were installed on 19 Jan. They were all too long, hold down brackets wrong and a part missing which took 2 months to supply. Despite photos being taken on the day and a visit from staff the problem is still not sorted out. Numerous appointments have been postponed due to illness. Absolutely no joy from Head Office in Western Australia. Still waiting for a call from Retail Manager in QLD. Time to get ACCC involved. All over a refund of about $950. I have also lost wages due to having to take time off work for a meeting which then got cancelled.
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LenaSydney
- 7 reviews
Bad experience
I have ordered blinds, now it's over 5 weeks that we wait I can't get in touch with anyone in this company. Maybe they already closed down because of all the deshonest claim.
It all started when the Australian company was purchased by Chinese owners. Now all the jobs done in China however the company claim locally manufacturer in WA. This is wrong and misleading
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LouiseQLD, 4034
- 7 reviews
- 2 likes
Unsatisfactory venetian blinds
My Vista venetians were installed on 19 January 2018. However the venetian blinds (four) are all too long. The local staff came to investigate approximately 2 weeks after the install and find a solution but they can only be rectified if they are taken away, which isn't satisfactory to me. Hold down clips, where fitted, hold blinds too high off the sills and are unsightly. Other manufacturer's blinds have a different base plate and can therefore be fastened down lower. One venetian had a plastic bottom end stop missing so it couldn’t be held do...Read more
wn. It finally got replaced on 9 March 2018 approx 7 weeks later. The vertical blinds, apart from a bottom chain being too short and the replacement chain taking about ten days to be replaced, were satisfactory. They are all also made overseas and if I had known that, I would not have purchased them from Vista. If it was possible I would ask for a refund and get them made locally but I would have no blinds in the meantime. I would most definitely not recommend Vista venetian blinds.2 comments
Vista K.Vista Blinds
Dear Louise, we do apologise for any inconveniences . Your details were forwarded on to our Qld Regional Management. Can you please confirm you have been contacted. Regards Vista Blinds
Yes. I have been contacted. Someone is coming out tomorrow. One of the problems is that your hold down brackets hold the blinds about 3cm from the windowsill. A manufacturer in Brisbane who I contacte... Read more
d hold the blinds about 1cm. Your hold down clips need to hold the blinds lower. Further to my post yesterday your representative has postponed their visit today. As it is now well over 2 months since my venetians were originally installed and they are still not correct I would like a complete refund and I will get them manufactured elsewhere.Similar opinion? Write a review on ieatwords.com.au!
Mike GSurrey Downs
- 2 reviews
- 4 likes
- Verified customer
Terrible product!
Trashhouse quality. Terrible customer service. Awful after sales support. Would score a 0 if I could. Avoid this company at all costs!
2 comments
Vista K.Vista Blinds
Dear Mike, We do thank you for your feedback, and would like to have this matter looked into . We have pm you requesting your details. Regards Vista Blinds
Vista K.Vista Blinds
Dear Mike, We have been advised that your wife has been contacted regarding your order from 2013. Regards Vista Blinds
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fedup
- 3 reviews
Don't use if you even think you have asbestos
when we ordered our blinds we told them that we may have asbestos and it was written on the order form. They made the blinds then informed us that if there was asbestos they would not fit them. They sent someone out to check and fit if possible. The guy was an hour late wasn't sure if it was asbestos and wouldn't risk it. We later found out there was no asbestos. We got back the fitting fee. They didn't give us two set of brackets. It took 3 phone calls and an email to get them. Then when we finally went to get them fitted found they h...Read more
ad given us the wrong ones. Thankfully the fitter got them replaced quickly. Surely a company fitting blinds should have procedures in place to deal with asbestos and if not should not fill the order.Similar opinion? Write a review on ieatwords.com.au!
Rob MSydney
- 3 reviews
- 2 likes
- Verified customer
We've used Vista (Granville) twice for plantation shutters
We used Vista (Granville) for shutters and a roller blind downstairs in 2013 then again when we built a second story on our house in 2015. For me the test of a good company is if you would give them repeat business and if you would recommend them? For us the answer is yes to both.
Only one criticism - is that the job was paid in full prior to completion and the only reason that this was acceptable was that we had used them before. I have no problem with paying deposit, then a subsequent and final on completion. But that is the way they do business so you can take it or leave it.
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Ash KumarSydney
Don't fall for their Advertising Gimmick of 25 year warranty.
Bought six blinds some 8-9 years ago. Now two of the blinds, the strings which controls the open/close shutters may have jumped off the roller pulley which only needs minor attendance. But when I emailed Vista, they responded with a one liner.....It's now over 8 years, we don't carry the parts anymore, contact: All Cleans Blinds. They just offloaded me to another third party based in Sevens Hill, NSW who don't service my area in Green Valley, NSW only 30 mins away. I am now compelled to take the broken blinds myself and pay for the repairs. Whe...Read more
re is your so called customer care when you needed my business with that all fancy ad hocs as being the longest in business with best quality products, but when you took my money, you now don't want to know me anymore. I would seriously recommend everyone who were ripped off by Vista to vote with their feet and shop elsewhere. There are so many new products on the markets to choose from a variety of new players in the field who would go out of their way to give you a personalised customer service with written warrantee or if lucky even written guarantee on conditions, but please don't ever go to Vista again, instead give them a BOOT4 comments
Vista K.Vista Blinds
Dear Ash Kumar, We do appreciated your feedback, Our warranty periods do vary on different product. From reading your comments, it is unclear as to what product you are refiring to as you mention b... Read more
linds and shutters. We would like speak with you to determine and go over the warranty period on your particular product. We have also pm you requesting your details. Regards Vista BlindsThe details are clearly stated on my post
Vista K.Vista Blinds
Dear Mr Kumar, We have located your order which was placed in 2009, for inner city pre-made timber-like venetian blinds. All our blinds come with a 24 month warranty period. We have forwarded your... Read more
details on to our Nsw Customer Service Team who will be in touch to see how we can have your blinds tended to. Regards Vista BlindsSimilar opinion? Write a review on ieatwords.com.au!
JadeSydney Surrounds, NSW
- 2 reviews
Do not book with them, they are scammers
Vista is the worst company to deal with. They are quick to book you in for a measure and quote, and once you pay for everything, you wont hear from them. I booked with them 2 months before Christmas and they assured me it will be installed before Christmas. I paid for everything and never heard back from them. I had to chase them and constantly call them so many times a week before Christmas and they finally called back for installation 2 days before Christmas and they expect me to be available and wait around for them all day as they wont...Read more
even give me a time of installation. They are extremely difficult to deal with. Do not book with them! December 20th 2017 Update: Additional comment to below After speaking to Vista blinds so many times on the phones. The manager agreed to a refund as they are not delivering on their goods. However, they turn around and refused to give me refund. LYING SCAMMERS!!!! February 14th 2018 Update: Do not book with them To add to my review from below. They failed to deliver the product and didn't install blinds as I have moved out of the place. After arguing on the phone with their manager [name removed], she promised me over the phone to give me my refund back and never did. 2 months later I'm still trying to contact them to give me my money that they promised to refund but didn't, when I do get through to the manager she could not argue her point as she knows she's in the wrong and then hung up on me. I can't emphasise enough that they are SCAMMERS, they take your money and don't delivered and the manager is unprofessional, incompetent and juvenile as to hang up on a customer.2 comments
Vista K.Vista Blinds
Dear Jade, We do thank you for your comments, and would like to know which store you have made your purchase . We have also pm for your contact details. Regards Vista Blinds
Penrith
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Wouldn't recommend them
I wouldn't recommend them to anyone. I got 7 vertical blinds installed. 2 tracks were cut short, 1 had a wond 1 had a chain to open them when they both should of been chains and 1 had the wond on the wrong side. I contacted the area manager to voice my disappointment and wasn't happy with her attitude. All she could say was we are all human and make mistakes. I'm sorry but not 5 mistakes. When they came out to fix the problems they made 2 of the wonds very very long which 1 had to be cut and then I noticed 1 lot of verticle slats hadn't been c...Read more
ut uneven along the side of the slats. I emailed the manager again on the 3rd November and I'm still waiting for a reply. Not happy jan grrrr 1 very unsatisfied customer. They ask for 50% deposit when you agree to whatever you're having then the balance just before you get them installed.1 comment
Vista K.Vista Blinds
Dear Barb, Sorry that it has taken a while to get back to you, we have been informed that you have been booked in with our senior installer and installer to go out there. Do keep us posted when this has been fixed up.
Kind regards, Vista.
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ICEMAIDENPERTH
- 2 reviews
- 8 likes
DO NOT USE VISTA!!! EVER!!!!
I am writing to express my dismay and frustration with your company. I am actually quite livid about the whole situation. I have been let down a couple of times by your company in regards to completing the job I paid for. I have no respect left for your company. I can't believe how a company can be so incompetent in getting a simple job done. I shall definitely be informing all of my friends and family not to ever deal with Vista Blinds.
On 24/08/2017 I received a quote from you. I accepted the quote and paid for it in full on the actual quote...Read more
1 comment
Vista K.Vista Blinds
Dear Icemaiden, We have been told that this has now been sorted. We do extend our apologies for any inconvenience experienced. Do let us know or contact your regional Customer Service Manager on 136613. Kind regards, Vista Blinds.
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- Verified customer
Poor Product - Crap Service / Scammers - Vista tells you what you want to hear with no follow throug
Vista Window Coverings - Brisbane
Customer Service = 0% / Quality of Curtains = 0% / Brains = 0%
After initially thinking that Vista were the best, my thoughts have dramatically changed.
Our loop holed curtains fell apart after the 1st 2 weeks.
We complained about the quality. 4 weeks later they came & picked up the curtains to hopefully resolve the issue.
We have now been without curtains for a further 6 weeks & we are now assuming that they cannot be repaired, due to being lost.
Today we get called = curtains are delayed another wee...Read more
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Questions & Answers
Debbieasked
We have cellular blinds fitted inside a window recess and attached to the top of the cavity. We are painting now but can't see how to remove the blinds. The attachments are up and behind but there is no obvious release mechanism.
How do I remove the blind from the bracket?
1 answer
Vista K.Vista Blinds
Hello Debbie, Please email [email protected] asking that we email you the instructions for the installation and removal of cellular blinds. Do try the following steps. Raise the blind to the up position. You would be able to determine the position of the brackets by either running your hand along the back of the head box. Having found the position of the brackets, using your thumb on the front of the head box push in and with your other free hand, tilt the back down and out. This will push the head back past the two hooks on the rear and allow you to remove it quite easily. Do email us if you are not able to do so. Kind regards, Vista
Philistineasked
Hi All,
Does anyone know if Vista in Greensborough Victoria have just "Gone Out of Business?" Or?
Not getting answers to email and their voicemail not useful. It's very quiet. Any advice?
Thanks!
PM
1 answer
Vista K.Vista Blinds
Hi Philistine
There is only one showroom in Vic currently which is Vista Blinds Rowville . Showroom details are as below ;
21 Laser Drive
Rowville, VIC 3178
Phone (03) 9434 0044
Toll-free 13 16 13
E-Mail [email protected]
Thank you.
Kind regards
Vista
Sniperasked
Does anyone know which state has the most complaints? Has Perth had many complaints?
Seems like complaints were to do with measurement and delays. Vista, please advise. Thanks.
4 answers
We are in SA, so don't know how Perth fares. Our sons problem was long wait for blinds and our problem was rude and inefficient staff on the fitting day.
Vista K.Vista Blinds
Hi Sniper, Vista has 12 stores nationally and just here in WA, we have 5 stores and an agent in Mandurah. Consumers today, can make a complaint from wherever there is network coverage and Vista's Customer Care will respond and attempt to resolve. Considering the many different window styles that builders & architects design & make today, we are certain that each and every curtain & blind company will have its fair share of mis-measures. Our manufacturing is done here in WA, QLD and overseas and as such, lead times can vary for the different type of products that we offer. We hope that we were able to answer your questions and if you have any questions, do email us at [email protected]
Kind regards,
Vista
It seems to be WA,i had vista do some blinds in 2005 and some in 2006 although that was a while ago i had no probs and was happy with them.
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Vista K.Vista Blinds
Hello Son, Thank you for taking the time to leave us this feedback. :) Vista Blinds.