We placed a deposit on the 17th Feb and have not heard back at all.
We understand the current climate, however, to receive zero communication or update is unacceptable. I have tried to call / email the store and reach out to the Vista Consultant without any success. We are now wanting a complete refund now but NO ONE will respond to us!!

This level of service is unprofessional, negligent and extremely poor.

Ordered blinds in November last year and still waiting for one that was incorrect. Wouldn’t go there again as no one lets you know about what is going on. We have a window in lounge with no vertices b awful

Awful! They mis-measured twice, fitter couldn’t fit what was advised. Another fitter measured again and sent off for more blinds. 6 months later a refund suddenly appeared without any discussion.

We had our blinds installed 13 months ago and there was a few mistakes with 2 cords - one cord had a wrong length and and second was broken. After millions of lies from Penrith stduring 13 months, I am still waiting for the problem to be fixed!! Carol, Penrith store manager, stopped answer on my phone calls and I was ignored via emails also. I afraid even to think how this company is dealing with big issues that supposedly covered by Warranty. I would not recommend to have any business with this company to anyone.

My blinds were taken down on Nov 19, 2022 by the installer because it requires repair, mind you it is less than six months old. And after numerous calls, I have yet to have my blinds back and this is 11 Feb 2020. Nobody seems to know where the blinds is! Extremely frustrating!

Had measure in October, they promised delivery and installation mid November. It is now end of Feb, no sight if curtains. Tried to call numerous times, very difficult to get hold of the office girl. They finally responded blaming the installers and requested the balance payment before installing ... installation due in 2 days, payment done... they have again disappeared and no confirmation of installation though we emailed, tried to call. Worst company ever! Still waiting and not sure what to do next.

Got Vista blinds to fit out 12 windows with venetian blinds. Within a couple of year most of the tilt mechanism had gone so we needed to replace them at our cost. 4 years down the track all the blinds throughout the house now need to be replaced. What a waste of money. Just awful quality.

Booked in a week prior for [name removed] to come to my house at 9am for a measure and quote. Never showed up! I texted no response then called no response. 2 hours later he answered because i used another phone. He said oh yeah sorry he forget.. so glad i never used them imagine what would have happened if i did!!

This is the first company I have ever had to fully pay for poor work if I had seen reviews I would have gone elsewhere.Panels in lounge too long then since beginning of September still waiting.Time for fitting poor appointment time, excuses always due to shortage of staff.Kitchen needed to be remeasured,need I say more .Very poor service after excellent initial visit.

Ordered blinds and shutters and curtains in March, moved in to new house in May the blinds were installed 3weeks late. Missing 1 blind mixed cords some white some silver. 3 weeks after that the shutters arrived no problem just late then the curtains arrived, all the pelmets were wrong all the curtains were to long .it is now October I have them installed all except 1 curtain they cant find it ! So I havent been offered any apologies, or compensation and still I dont know when I will get the last curtain. I would never recommend this company .

We had some shutters installed a few months ago and are very happy with their look. We did wait for about 10 weeks for them to arrive. A long wait but happy with the installation by Matthew.

After many home visits by Vista to take measurements, and still completely incorrect sized curtains installed and taken away twice, am still waiting for the State Manager to speak to me after innumerable requests from my end.

Had Kerri Peck from Vista give us a quote on plantation shutters. She was very professional and informative and made the whole experience enjoyable. She told us 10-12 weeks as they are custom made, so hope they keep their promise.

Still waiting after 10weeks for my blinds and curtains to be installed, very disappointed with the customer service, and the lack of communication. No follow up call from Vista advising when my blinds would be installed, shocking!! will not recommend