Wanted to change car collection time. I quickly got response to my inquiry via a chat as telephone lines were as always engaged. Very efficient way of communication. Will definitely try this way more often

The representative was patient enough to answer my queries and helpful enough to do everything which was required to be done in most smoothest way possible.Very easy portal to book car and live chat is the best way I suppose.

The car condition was great, the staff are friendly, patients.
Although I was slow to understand what they are try to tell me (because of the slang). They have repeat it slow and nice.

I will choose Vroom3 for future trip.

This company didn't communicate very well. I tried to book through them and they said we will let you know in 48 hours if you got the booking. After 48 hours i never heard from them so I booked directly through a campervan company.
I received an email later that said ooo your approved for your booking..... call to cancel because I had already booked somewhere else. They are charging me fees of 300. Now I'm fighting with them to get my money back but they don't respond to emails or answer the phone during business hours.

Wow horrible company.

I found the website easy to navigate, all fees, terms and conditions were easy to find and review clear and professional, will use again, even when I had questions I used the chat service, took a minute or two to get a reply but the support was very good, can't fault the service, my questions were answered quickly and clearly

Great online service from Jen - answered all my questions around insurance and the minefield that is understanding the excess quickly which helped me make my decision. Love this type of fast & efficient service. Cheers!

Very friendly service. I will always book from VVV. It was very easy to book car on this web site and price is very competitive as always. I have also booked it in the past and always had a great experience.

Thank you Vicki for amending my booking. You were most helpful and you took the pressure off me and made changing my booking very easy. I appreciated your excellent service.

VICKI was very good in assisting my enquirer. i had inquired about the price for 2 days. i got the info. he was very supportive at my queries. :) :)

I needed to make an amendment to a booking. The service I received was excellent.
My issue was attended to quickly and seamlessly. I have used Vroom often and it is always seamless.
Well done Vicki

I selected my dates, a vehicle, plus insurance and a car seat, but there was no summary of the total cost I would be charged before I booked. When I queried this via their chat window the customer service person implied that this was somehow unreasonable, said that their base rate was the "total" (it's not) and directed me to the fine print to try and figure out the cost of extras (it was pretty unclear). Sorry but I'm not going to hand over my credit card details without knowing how much you're going to charge me! Bonus: when I checked the price against the car hire company's website, it turns out Vroom Vroom Vroom was jacking up the cost of car seats too. No thanks.

Riz provided me with much needed information of insurance rate excesses so that I could choose the right level of cover for my upcoming trip to Sydney next week. thanks

I needed to amend the booking details for our trip. Online was fast and easy - extremely prompt and helpful. Great Online service, which is the way it should be.

Really appreciate Riz for helping me look into better options for car rental for my trip coming soon.
Riz has provide a couple of better deals for me to consider which has saved me time, awesome!

I had to change a booking at the last minute.
New booking was made with another supplier as the original one was not available - all very easy
Thanks for the help

For a tourist visiting Perth, we need help with transportation around Perth. Riz is very helpful in answering all my questions promptly. I'm very satisfied with Riz's help and just done my booking with Vroom Vroom Vroom link in a split second! Thanks!

Haven't reached booking stage yet but Riz has been very helpful and informative. I feel better equipped to progress our booking. Have always booked with Vroom and had no problems.

Vroom explain that because they don't take any payments from you, THEY don't charge you any hidden fees. But in reality their prices are not accurate, and they take zero responsibility for extra admin fees. I was charged 17% extra for no discernible reason.