Awful customer service. They say all about health and well being but they do worry about stress they put on people financially if personal circumstances change no flexibility at all

App is good member support from other members is good rest is a charge to use their app which you could get elsewhere online would not use again not economical

September 2nd 2022 Update: app is great, if you like being kept on hold this is the programme for you (minimum 3 months before cancel) !

1 star for the app
hold weight on phone is over 30 mins at a time
appears they want your money, but never want you to contact them or cancel
minimum contract wait times to cancel (they are strictly imposed even for financial diffiiculty)
when you do reach someone they are lovely, shame they dont employ more staff on the phones (staff not to blame)

If you are thinking of purchasing the weight watcher app save your money
It’s so bad, honestly you can download free calorie counting app that will do a better job
I have reached out to them to cancel but didn’t reply to my emails and when I called them they refuse to stop my membership and will charge me for the 3 month so $90 down the drain
I can’t see this app surviving this trial period

My husband and I bought two frozen Weight Watchers from the Supermarket we do not need Weight Watchers but just wanted to try them.
A waste of money the Mustard Steak and vegetables had a fair size piece of steak smothered in mustard Sauce however the small pieces of potato and carrot and peas heated up unevenly. Potatos and small pieces of carrot hard and the peas overcooked so they lost their colour and shriveled up. If someone needed WW food then they would have been left hungry. A waste of money and no nutrition.

I downloaded the app for a 'Free Trial" but somehow I still got billed $37. When I contacted WW they said I could only cancel it through iTunes. I had to google how to do it and waste my time. WW have lost their way and do not treat potential customers well at all. I would not recommend WW.

Despite my membership being cancelled, they are continuing to debit my account. Reading their refund information, to get my money back, I have to wait up to 21 days - IF they approve it. This is despite my membership being CANCELLED some time back.
Not good enough.

Both the beef hotpot and cottage pie were too salty in taste. My recommendation would be to let people add their own seasoning manually as we all have differing taste buds.

Beyond dissapointed. App that I paid for did not work. Manager didn't help at all, kept saying it was my phones problem. Ive a brand new phone that I took to a phone store to have app looked at. 100% nothing wrong with phone but faulty app. Ww refunded me...wait for it...$9

This was verging on inedible. It consisted of thick gravy with some mashed potato mixed in. I did find 3 leathery slivers of beef and something that might once have been a pea, but that’s it. Maybe the glopping machine had run out of meat and veggies by the time it was ready to slop into the package.

While I wasn't expecting the meal to look exactly the same as on the box. I was disappointed that most of my meal consisted of gravy. I had approx 6 peas and and 10 very small pieces off carrot. It looked nothing like the packing

First time on WW and so far have lost 12kg and don't feel as though I am on a diet at all. App is great and easy to use, heaps of recipes, connect is great for motivation and sharing goals - love how supportive the connect family is!
Program is super easy to follow and really, all it is doing is "forcing" you to eat healthy and avoid processed, packaged junk.
My only regret is I didn't join earlier!

I was satisfied with the 6 month membership at $45.30. Post-membership, WW deducted $75.50 without notification after the 6 months was over. When I queried that my membership was over, why am I being charged an unauthorised amount of $75.50, Customer service told me that I should refer to the agreement that I made and that the membership automatically switches over to the original fee. I am disappointed because when an agreement is made for 6 months, deductions should cease. Not almost double without any communication from WW. I find this very deceptive. I will not refer or use WW again, sadly.

Sorry but I purchased Beef Massaman Curry tonight, was not impressed. Dry and very stony, had to add water and than still not right, meat a bit tough 5 little pieces, should have gone with what I usually get green chicken curry.

Regards,

Chris
,

App way to hard to use . I was refused a refund ever though I did use the product . Not happy

I’ve done WW in the past and while I’ve lost weight on it, the new WW is the best ! Easy to use app, great food selection, love the zero point food concept, I go to meetings and it makes you accountable, this in my opinion is a must, no point in doing online only as it’s easy to give up, love love love WW ! By the way I’ve lost 10 kilos in 10 weeks, I have 15 kg to go and know I’ll achieve this, however your mindset needs to be right

rip off! $37 a month for unlimited supply of omelette recipes,,,, your wasting your time and money, especially when you can use something like myfitness pal app which does so much more