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Western Digital My Cloud
WDBCTL0020HWT, WDBCTL0040HWT, WDBCTL0060HWT, WDBCTL0030HWT
Gazz411Central Queensland, QLD
Works very well
I read lots of negative reviews about these, but took the risk anyway. I really am very happy with it. Simple to set up & does everything it says it will. Easy access via APP from phone, ipad etc.
Purchased in April 2021 at Harvey Norman for A$299.00.
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DineshSydney, NSW
Can't do anything locally, scan, access, complicated, too much work, does detect...
This should have a folder that can be access locally and shared in cloud. Otherwise it is a piece of crap. Can't scan locally. I needed another drive to scan locally.
Purchased in December 2021 at Officeworks Physical store for A$499.00.
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Jim MSydney Surrounds, NSW
WD Mycloud not a cloud!
Bought this product as a replacement for Lima (good product but Co has now closed). The device sets up a Public part as standard. Copied all files to this. The device also takes all your photos etc from your phone and like and places in another folder. The whole point of a cloud is to access all your files wherever you are but only the photo files are accessible, all the files (that one actually needs to work on) are not accessible when away from the LAN at home, so product is basically useless. They have offered a solution using WD discovery and re-mapping drives but so far 2 techs that have visited have not been able to do and it is very complicated. Why couldn't they just make all files accessible?
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johnnys
- 12 reviews
Unless you are a masochist, DO NOT BUY THIS!!
...one day wasted in getting nowhere with this, no response from WD either to solve the simple lack of Device Code on the unit despite providing product and serial number. Without the code you cannot create online access.
Unless you are a masochist, DO NOT BUY THIS!! Try Synology, Qnap, anything else
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Magdy NAU
- 5 reviews
Horrible! The chassis goes faulty in 1-2 years and you loose ALL your data!
I bought mine 2 years ago. In one beautifully sunny day, I was trying to upload some data to My Cloud where it was blinking orange and not reachable. After doing several checks and going online to find out that this beautiful storage device most of the times goes faulty on it's own, so I called Western Digital support to replace the chassis or repair it, they said it's a single bay storage device and it's not repairable and they cannot recover any of the data (Regardless if you are under warranty or not) and I should call a local technician if ...Read more
I want to recover my data. So simply I lost ALL my photos for the past 10 years because a COMPLETELY UNRELIABLE product from a vendor which does not state any of these while selling their product. All what they want is sell sell sell. If you are willing to loose all your data without touching the storage station, WD My Cloud is the right product for you.Similar opinion? Write a review on ieatwords.com.au!
- My Cloud WDBCTL0020HWT
- Verified purchase
Annoying Habits
To be fair I haven't owned/used any other NAS devices so I don't have any to compare my 2TB WDMyCloud with.
I use my MyCloud for storage and as an iTunes library.
I don't find it particularly fast for data transfer. However the main reason I have gone to the effort of writing a review (which I don't normally do) is:
It has a very annoying habit of content scanning. As far as I can tell the only purpose for the content scanning so it can tell you how much space is taken up by videos/photos/other etc. The problem is that content scanning...Read more
dramatically slows down (if not completely stops) what you are actually trying to do. For example, just now I wanted to sync my phone with iTunes. iTunes was abnormally slow to load (i.e. the library from the MyCloud) which wasn't a good sign. Part way through syncing my phone it freezes and I can hear the NAS thrashing about. Having experienced this many times before I opened the Dashboard to find exactly what I expected - Content Scanning. I have told WD about this and asked them to put an option in the firmware to stop content scanning but I am merely taken through the checklist of "have you got the latest firmware?", "try restoring the device" and end up with being told "it pauses content scanning when being used for other things" which is not true. (If anyone at WD is reading this please PLEASE put an option in the firmware to stop content scanning - I couldn't care less what proportion of the drive is filled with videos compared to images etc etc, I just want the drive to do what I ask it to do, when I ask it to).Similar opinion? Write a review on ieatwords.com.au!
MichaelCanberra
- My Cloud WDBCTL0040HWT
- Verified purchase
Avoid this product unless you have a lot of time on your hands
This product is only for the very savvy. WD have provided a wealth of supporting material but I found it very difficult to navigate and at times contradictory, possibly just me. I am using Windows 10. My WD Cloud started out life as a device jut like my PC. It was soon relegated to the status of media storage but occasionally resurrected itself as a searchable device in Windows. That didn't last. It is unstable and hard to manage. On a benefit cost analysis, you be better off doing a night shift at McDonalds and buying an alternative product. I won't be recommending this to anyone I know and I will never buy another WD product.
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Alex
- 14 reviews
Not user friendly
Just a terrible product. It connects via your router, and the moment your router disconnects (as the internet does on occasions) you have to reinstall it, which is a complicated and un-user friendly process. I'd had too headaches reinstalling this thing.
A geniune pain the backside. Definitely wouldn't buy again
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Stuart TGreater Melbourne (Inner), VIC
- 10 reviews
- 3 likes
Great
This.is.a good media storage device if you don't wish to have your computer running ..you install Plex on a device or computer . I use my phone . It took a few attempts to figure the configuration but now can watch all my content even from my phone away from my house .
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Tony PSouth East Queensland, QLD
- 3 reviews
- 13 likes
Waste of Money
I purchased two of these from Officeworks. Absolutely hopeless. Works sometimes. Both are the same
Have written to Western Digital but no reply. I see some reviews on here that say they are good. Must be an employee . Internet forums are now full of the same warning. Don't buy
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DavidBSouth East Queensland, QLD
- 9 reviews
Outdated UI and App, Slow data transfer speeds and can't use as a media server
This item was purchased based on WD's website saying it had lightning fast data transfers, and could be used as a personal cloud or media server through your Android device. Be very careful, this item is not a MY Cloud Home which is a new model at the time of writing. WD may have fixed some of these problems.
1. Slow transfers. It took over 5 hours to transfer 600Gb of data from a WD USB3.0 drive (instead of the expected 2 minutes)
2. No app for casting media and all the ones (emby, megacast etc) were very choppy due to slow transfer speeds
...Read more
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Amanda S
- 6 reviews
Not bad
I have problems with technology and so far I have found this fairly straight forward with connecting it to my phone. Being able to log in and access all my data from anywhere is easy and makes studying a lot easier. Haven't even come close to filling up the storage so far and it automatically backs up my phone.
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BobSydney
Avoid like the plague
Wasn't to problematic to setup (except that you need to add your email address, which is concerning) but I fail to see why they would create a separate application to browse the content on the device. The 'WD My Cloud' app is just ancient and not consistent with the modern Mac user experience. Looks so 1990's, at best. Curiously, it still thinks the app version is "0.0.0", which says absolute programming amateurs wrote the app. But that's not the real issue.....this device is just appallingly slow once it gets some data on it. I copied my music...Read more
library (including some videos/movies) and even though I have around 1.8TB free (of 2.0 TB!), it is now as slow as a Galapagos Tortoise over gigabit Ethernet. You just cannot reliably connect to (and once connected, hold a connection to) this device, browse and download content from this device over a relatively dormant home network. I've tried the recommended reset procedures and it's still just ridiculous unreliable and slow. Too late for me to send it back, but I'll be on the lookout for another NAS soon that doesn't have the initials "WD" on it.Similar opinion? Write a review on ieatwords.com.au!
ShohagMelbourne
- 5 reviews
- 1 like
Not fast enough, PLEX missing
Pros:
- Easy to setup
- Has USB to add additional external hardrive
- Easy to find in local network
Cons:
- Sometime I just dont see it from mycloud website. It say's Device is offline.
- It doesnt have option to install new APPs. PLEX is not there (seriously, why!).
- I expect more from WD Cloud mobile application & Website. Need more control.
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AzzLismore
- 7 reviews
- 1 like
So incredibly awesome... honestly!
I really don't often give 5 star reviews but honestsly this is top notch.
I have the 3tb version with latest updates firmware
It delivers bang for buck
I bought it on eBay for $122 + $15 shipping and let me tell you I am amazed at its performance.
I can transfer a 2gb file from my pc to it via my cloud in under ten seconds
It streams flawlessly
It is able to be accessed anywhere via my cloud account which is actually pretty good asking as you have good internet speed.
My Samsung tv picks it up as a media server
It looks shmick
It's so easy to set up you truly don't need to be a expert I really don't know what the others are winging about.
...Read more
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suerMelb
- 7 reviews
- My Cloud WDBCTL0040HWT
- Verified purchase
4 problems - before I even get to copy files!
I bought the WD My Cloud 4 TB a few days ago. Tried to set it up last night. No end of trouble. I have tried all day today to get it to work. No password email sent to me. I got online and found that this has happened to others and is a problem at WD end. I get that sorted by inserting my email address and 'forgot password' (even though I never got the link to get one in the first place). A nuisance, but easy fix.
Then I get a 'network credentials' issue that I can't seem to get around. I look this up online. This has happened to others too,...Read more
Taken advice and still can't find what the issue is - tried username and password consistent with what is listed under 'Credentials Manager' on my laptop (running Windows 10). And then tried a every password combination that I can think of. No luck. So I thought that at least I will download the software to see if I can do a backup of my laptop (the whole purpose of the purchase). It asks for login credentials, so I put the username and password in (that I got by clicking 'forgot password' - see above) and nothing happens - again and again. It doesn't say 'wrong password', it doesn't say there is a 'network credentials' issue - it says nothing and I can't move beyond that point. I have no idea how to look search forums for up - search terms...umm. So I look at tutorials and how to do a backup and the tutorials show files for a back-up app. I downloaded the correct software, but still I don't have the files that should be there according to the videos on Youtube. So I uninstall and reinstall the software - still not the same files (in fact - none at all). Sigh. I am sure if I paid my tech support person to fix these 4 issues (3 current), he could. It will cost me though, and has cost me already in time - an entire day of mucking around. This is just too hard - every step of the way. It's just a big filing cabinet, for goodness sake! I have run out of patience. Will do a backup through a cloud based storage and share folders - where I don't have these problems (and I get X gb for free) and get my $297 back for the device. This has to be the most unintuitive and 'glitchy' device. Perhaps only usable for the highly tech savvy. I mistakenly thought this would be pretty easy. I was wrong.Similar opinion? Write a review on ieatwords.com.au!
ChippoJerry85Greater Melbourne (Inner), VIC
- 14 reviews
- 1 like
(Updated Jul 2018) Not for the novice user but it's been reliable and very quick
(July 2018 - 4 years after purchase)
Hi again, well my 4TB MyCloud from 4 years ago is still up and running 24 hours a day. NO issues other than ones I highlighted below. 5 out of 5 for reliability, no data corruption, has retained much of it's speed, still works well with my 5 year old TV and works just the same if not faster loading with my new LG 2018 model TV..
Original APRIL 2015 review:
Have been using this WD model (4TB NAS) for past 18 months and it hasn't needed to be exchanged or returned due to any failure. What works brillian...Read more
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MZaatarPerth, WA
- 10 reviews
- My Cloud WDBCTL0020HWT
- Verified purchase
Terrible performance
I bought it three months ago. I was really excited to build my first Home network. Firstly, I had bad time finding the supporting software on Mac OS X. I found it and installed it. The performance was terrible and can't even run a video from it on iPad or TV. I contacted the support and they recommended to reset it. I did and replied. Guess what? no one replied my back and ignored my case!
I tried to upgrade it and doing a factory reset with no hope. The performance is terrible. Can't tell about the cloud access from outside home, it is as slo...Read more
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Ethansydney
Stay away from western digital NAS devices
Been using this NAS over a year, the Ex2 version with 2 hard drives, been using over a year. First, the firmware thinks it's not connected to the internet when ftp is obviously working, but that isn't so big an issue. After a subsequent firmware some features got stripped out, in particular the option to power off. This is very stupid on the part of WD. Second big issue is, prepare to experience extremely slow transfer speeds, to the point of disconnecting every 2-3 seconds when the storage drive is full. Total piece of junk. I'll be going for a Synology next time.
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albywSydney, NSW
- 4 reviews
- 3 likes
Terrible: most features just don't work
Bought the 4TB MyCloud and found that it simply cannot do most of the things it is supposed to be able to do. If you are not a home networking expert, definitely don't buy one. If you are, buy some other NAS, like a Buffalo or NetGear. The WD MyCloud tries to make complex networking simple, but fails completely. I sent mine back for a refund.
What the device can do:
- Set up individual users and 'shares' (partitions)
- Copy files to and from those shares over the local w-fi network
- Share files via FTP
What the device cannot do:
- Se...Read more
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