Read also:
www.navman.com.au/map-installation/key/main.html smith and nobel 10l air fryer review fat blaster weight loss shake review kogan pulse+ wellbeing smart watch midea hot water heat pump reviews
Woodpecker Heating and Cooling Retail
Great customer service
I was obtaining a quote from Woodpecker for gas heating. I was lucky enough to deal with Ashlee Bourke. She was nothing but professional and helpful. She had all the quotes to me by the time she said.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Katrina D.Greater Melbourne (Outer), VIC
Great service and advice yet again.
I recently purchased another Escea fireplace from Woodpecker for my B&B business. Love the fireplace, looks and works a treat. As before' very effecient service and helpful advise. You can tell they've been doing this awhile. Thanks again Woodpecker.
1 comment
Woodepecker H.Woodpecker Heating and Cooling
Hi Katrina,
Thank you for this fantastic review! We are so happy that you had such a great experience with Woodpecker.... Read more
Customer satisfaction is very important to us and this includes assisting customers in making a purchase and installation they are completely satisfied with. We hope to see you at Woodpecker again soon! Regards, The Woodpecker Team.Similar opinion? Write a review on ieatwords.com.au!
Amazing Service & Knowledgeable Staff
The sales team were extremely helpful when I was purchasing my first BBQ! They compared many different brands and helped me chose one based off what I needed it for!
2 comments
Woodepecker H.Woodpecker Heating and Cooling
Hi Jayde,
Thank you for this fantastic review! We are so happy that you had such a great experience with our sales staff.... Read more
Customer satisfaction s very important to us and this includes assisting customers in making a purchase and installation they are completely satisfied with. We hope to see you at Woodpecker again soon! Regards, The Woodpecker Team.I will definitely be back ! Thank you for all the help !
Similar opinion? Write a review on ieatwords.com.au!
Find out how Woodpecker Heating and Cooling Retail compares to other Appliance Retailers
Know better, choose better.
Unhappy buyerGreater Melbourne (Metropolitan), VIC
Buyer Beware
Very disappointed. We brought an outdoor gas heater. We were not advised that it could not go into a partially enclosed area despite us describing how we wanted to use and install the unit. My builder call the manufacturer and was advised we could not install the unit. We believe there is a duty of care when you buy a heating unit for $6000 the retailer should make sure it is fit for purpose.
Upon returning the goods we were advised a 30% restocking fee would be deducted from our refund (yes $1800!!). The goods were unused and still in th...Read more
e original packaging. It took over two weeks to get the refund and I had to complain numerous times. The restocking fee was less than $1800 in the end but over $600. I still believe this fee is too excessive to return goods that we should not have been sold in the first place. Be careful in what you chose and expect large fees if you return any goods2 comments
Woodepecker H.Woodpecker Heating and Cooling
Dear Malcolm
Thank you for your feedback and we are sorry to hear of your disappointment. In September we supplied all product information; its specifications, restrictions and capabilities for you ... Read more
and your builder to review, later we matched a competitors quote that you sourced. We did offer installation, site inspections, requested plans and photos but these were all declined. Our staff do try to give the best solution but they are reliant on the information they receive, especially as a supply only purchase In November you ordered the unit which had to be ordered specially from the supplier, (these are non-returnable). Once told the unit would not be compliant we agreed to its return but as per T&C’s a re-stocking fee did apply. After discussions, the supplier agreed to take back the unit so we could reduce the restocking fee, the costs were for multiple freights, supplier restocking fees etc; We are sorry you feel this is unfair but unfortunately most businesses have to implement this policy especially for large non-stocked items they order in.This is not correct. We were offered a general brochure. We were not offered your builders at time of purchase. This was offered as an excuse for the onus being on me (the buyer) after we needed to... Read more
return the goods. None of your invoicing state that there is a 30% restocking fee, which someone has advised should be in terms and conditions. At no time did you request photos and plans.Similar opinion? Write a review on ieatwords.com.au!
Customer Service
Ashelee was really helpful in taking us through the options so we finally made a great informed choice. Thank you! We will recommend Wood Pecker to others when we’re asked about our fireplace.
1 comment
Woodepecker H.Woodpecker Heating and Cooling
Hi Graeme,
Thank you for your review! I made sure the kind words have been passed on to Ashelee.... Read more
Customer satisfaction is very important to us and this includes assisting customers in making a purchase they are completely satisfied with. We hope to see you at Woodpecker again soon! Kind regards, The Woodpecker Team.Similar opinion? Write a review on ieatwords.com.au!
Customer service
I have bought products at the Oakleigh store before so I went back met Terry Wheeler asked some questions he went out of his way to answer my questions and followed up with emails and other info to help me make a decision . I would recommend them to everybody.....
1 comment
Woodepecker H.Woodpecker Heating and Cooling
Hi John,
Thank you for your review! I made sure the kind words have been passed on to Terry.... Read more
Customer satisfaction is very important to us and this includes assisting customers in making a purchase they are completely satisfied with. We hope to see you at Woodpecker again soon! Kind regards, The Woodpecker Team.Similar opinion? Write a review on ieatwords.com.au!
SueGreater Melbourne (Metropolitan), VIC
Weber bbq
Ashlee was a very helpful, considerate & knowledgeable sales person.
She was a pleasure to deal with. We would recommend Woodpecker heating & cooling for BBQ equipment & and would be happy to shop there again.
1 comment
Woodepecker H.Woodpecker Heating and Cooling
Hi Sue,
Thank you for your review! I made sure the kind words have been passed on to Ashlee.... Read more
Customer satisfaction is very important to us and this includes assisting customers in making a purchase they are completely satisfied with. We hope to see you at Woodpecker again soon! Kind regards, The Woodpecker Team.Similar opinion? Write a review on ieatwords.com.au!
James PrinceGreater Melbourne (Metropolitan), VIC
Brilliant Staff
Hi
I have been a retail pharmacist for close to 50 years AND I have never in all my years found a sales person like Ashlee Bourke-BRILLIANT would be an understatement,fabulous, knowledgeable,helpful no matter what product I was looking at.
1 comment
Woodepecker H.Woodpecker Heating and Cooling
Hi James,
Thank you for your review! I made sure the kind words have been passed on to Ashlee B.... Read more
Customer satisfaction is very important to us and this includes assisting customers in making a purchase they are completely satisfied with. We hope to see you at Woodpecker again soon! Kind regards, The Woodpecker Team.Similar opinion? Write a review on ieatwords.com.au!
Jen AGreater Melbourne (Outer), VIC
- 3 reviews
A fantastic experience
Ashlee B at Woodpecker was fantastic to deal with - always helpful, positive, lovely to talk with, and was thorough and reliable. I can't imagine a better experience while researching and purchasing a wood burner! I recommend Woodpecker and Ashlee highly.
1 comment
Woodepecker H.Woodpecker Heating and Cooling
Hi Jen,
Thank you for your review! I made sure the kind words have been passed on to Ashlee B.... Read more
Customer satisfaction is very important to us and this includes assisting customers in making a purchase they are completely satisfied with. We hope your new heater is keeping you warm during this cold winter days and do not hesitate to contact us again if there is anything else we can assist you with. Kind regards, The Woodpecker Team.Similar opinion? Write a review on ieatwords.com.au!
Find out how Woodpecker Heating and Cooling Retail compares to other Appliance Retailers
Know better, choose better.
Questions & Answers
Sorry, there are no questions about Woodpecker Heating and Cooling Retail but you can read 1 question about Woodpecker Heating and Cooling.
Other Appliance Retailers
Home Clearance
4.8(1,168)Billy Guyatts
4.7(2,139)Stan Cash
4.7(677)Kitchenware.com.au
4.9(190)EUappliances
4.9(164)Stax Appliances
4.7(310)Appliances Online
4.5(5,460)Fansonline
4.6(437)AussieVac
4.9(88)CompleX Kitchen
4.7(124)Restaurant Equipment Online
4.6(130)Getstuff
4.6(126)Other Appliance Retailers
Home Clearance
4.8(1,168)Billy Guyatts
4.7(2,139)Stan Cash
4.7(677)Kitchenware.com.au
4.9(190)EUappliances
4.9(164)
Listing monitored by Woodpecker Heating and Cooling representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Woodepecker H.Woodpecker Heating and Cooling
Hello!
Thank you for your review! I made sure the kind words have been passed on to Ashlee Bourke.... Read more
Customer satisfaction is very important to us and this includes assisting customers in making a purchase they are completely satisfied with. We hope to see you at Woodpecker again soon! Kind regards, The Woodpecker Team.