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Reviews

(312)
(243)
(259)
(355)
(1,297)
  • Value for Money
    2.4 (316)
  • Product Quality
    2.5 (320)
  • Return Claim MadeYes (32) · No (329)
  • Shipping
    2.4 (43)
  • Customer Service
    2.7 (195)

Reviewer Photos & Videos

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Razer

RazerPerth, WA

  • 6 reviews

Harder to buy with mistakes in delivery

published

The woolworths site is much harder to browse than shop. Besides available search, some items are very hard to find. For example hand sanitizer is clear gel to sanitize your hands without water. In search I got hand washers and after few changes I've got Glen 25 surface sanitizer.
My pick up consisted of wrong Turkish bread (not from bakery but from week ago) and for $1 charge for plastic bags (I thought that they banned these) I got 4 plastic bags and grocery could fit in single bag.

Return Claim MadeNo

beef ribs

published

best beef ribs in Central Australia. wrote to Woolworths a few months ago to find out why the stock of beef ribs was no longer available. Woolworths wrote back advising they were trying their best to get supplies. Now back in stock. very happy customer.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationAlice Springs
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Rebecca H.

Rebecca H.Canberra 2600, ACT

  • 6 reviews

Extremely convenient!

published

The website is extremely easy to navigate through and is very helpful finding specials. I like the variety it has to offer its customers as well as the support if I needed to amend anything in my order.

Value for Money
Product Quality
Shipping
Return Claim MadeNo
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Jack

Jack

  • 2 reviews

Terrible customer service in Woolworth Gungahlin Canberra

published

It was at least the 3rd or 4th time I got furious about the night shift middle-aged woman in self-checkout. I was checking out about 9 pm on 03/02/2020, and I asked for help from her because I couldn't scan my membership. She's really inpatient and ignored me completely. After about 5 mins she came back and asked me to enter the member number by myself, which was the first time I've ever met in Australia! I truly believe she treated me like this for a couple of times before, maybe because I am an Asian face. While she treated other customers with really good attitude:(
BTW she's short and Indian face(not sure whether she's Indian or not).

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationWoolworths Gungahlin
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mocca

mocca

  • 22 reviews

improving

published

had difficulty with login but the customer service was very assisting even though it took them a while to reply to my email, but highly recommend, the prepaid is a really good deal.

Value for Money
Product Quality
Return Claim MadeNo

Chen Z.

Chen Z.

  • 2 reviews

Terrible customer service in Woolworth West Ryde store

published
Customer Service
Value for Money
Product Quality
Return Claim MadeYes
Store LocationWest Ryde
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Becca M

Becca MDarwin, NT

  • 2 reviews

Love the online store and click and collect

published

I love using the online store and choosing click and collect. With 2 children with Autism it makes my life so much simpler and I never have to worry about meltdown at the store. I would definitely recommend them.

Value for Money
Product Quality
Return Claim MadeNo

Geoff

GeoffSydney, NSW

  • 4 reviews

Woolworth's are misleading and deceptive

published

Ordered online for the first time at one price, and get charged another. Apparently the price all depends on what store you collect from. But they don't tell you this, and if they do it's not immediately obvious. Its not even about the money, but the feeling of being robbed. No wonder I told the customer service moron to **** off. They are either too stupid or don't want to acknowledge what they are doing is misleading and deceptive. I will never shop at Woolworth's or any of it's other businesses again. "That's why I pick Coles".

Value for Money
Product Quality
Return Claim MadeNo
Kath

KathThe Mallee, VIC

  • 4 reviews

Poor customer service

published

Broken Hill store, Got groceries and got home, no newspaper, its on the receipt, but not in the bags, go back, that register is closed so go to service desk, 3 staff, Emma texting and 2 management staff all ignore me, Im waiting and waiting, someone comes to register instore, Emma serves them, So I move up the counter to where 2 staff are going over paperwork but facing me, I say excuse me, one glances my way but goes back to paperwork, I see newspapers pick one up and wave it, still no response, so I call our loudly to tell them, hey my newspaper wasnt in my shopping, Im just going to take this one, I have a receipt wave it, Im going to take this replacement and leave with the newspaper, its disgraceful customer service

Customer Service
Value for Money
Product Quality
Return Claim MadeYes
Store LocationBroken Hill
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Laurence L.

Laurence L.Sydney, NSW

  • 3 reviews

Saved my life since having a young family

published
Value for Money
Product Quality
Return Claim MadeNo

Overworked, Understaffed and Rude Customer Service

published
Customer Service
Value for Money
Product Quality
Store LocationTop Ryde Woolworths
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ava285

ava285Sydney, NSW

  • 23 reviews

Delivered wrong item (worth $140) and missing items from my shop

published
Return Claim MadeNo

Stacey

StaceyDarling Downs, QLD

Awesome service

published

Thankyou to the Port Macquarie staff for their excellent service and nice helpful friendly staff... I was in Port for my 50th birthday celebrations from qld and Sarah from produce and Luke from deli went out of their way to be so helpful thanks again cheers Stacey

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationPort Macquarie settlement city
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Nat

Nat

  • 2 reviews

Thanks for nothing, convenient? Rubbish

published

Thanks woolworths, after an hour meal planning and forty minutes loading my cart, my cart is wiped to zero. Not the first time this has happened but certainly the last!!!!

Value for Money
Product Quality
Shipping
Return Claim MadeNo
See all answers
Matthew

MatthewSydney, NSW

  • 4 reviews

Woolworths Ermington

published

Rude staff, the younger staff need a lesson in customer service as they’re very rude in the way they speak. Luckily I go there only for smaller items but would rather go to Top Ryde or Parramatta for bigger shops.

Customer Service
Return Claim MadeNo
Store LocationErmington
leeanne

leeanne

  • 2 reviews

gone off prawns

published

bought the thawed australian large king prawns from deli dept, they were really dry on shell peeled couple they seemed bit slimy tasted 2 of them was not game to est anymore didn’t want to risk food poisoning, tried making complaint on there website which is impossible not user friendly so gave up, can’t be bothered returning them to store so i guess they win again by selling crap quality food!

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store Locationport pirie south australia
See all answers

Zars Dale

Zars DaleMetropolitan Adelaide, SA

  • 18 reviews

WORST SUPERMARKET DELIVERY IN ADELAIDE - DISGRACEFUL COMPANY

published
Value for Money
Product Quality
Return Claim MadeNo

carlowe 14

carlowe 14South East Queensland, QLD

  • 3 reviews

Treated like a criminal

published

Ordered online groceries. Almost $60 worth missing. Did online refund order waited 2 weeks i called them and was told the manager said everything was packed.
I argued that they were in the wrong never will i spend another cent in this company

Value for Money
Product Quality
Shipping
Return Claim MadeYes
See all answers

JesseR

JesseRSydney, NSW

  • 9 reviews

Click and collect

published

I find the click and collect order option a fantastic option to order online but avoid delivery charge. Its set up to notify when you are on the way, and your order is there ready fir you when you get there.
Super easy..

Value for Money
Product Quality
Return Claim MadeNo

sandra

sandraSydney, NSW

  • 3 reviews

Armory All glass wipes

published

Purchase Armory All glass wipes as the spray bottle was not available, the wipes are not good the wipes dry out as soon as you start wipe the window I found it as waste of money, please bring back the spray bottle work much better and goes further, I use it on all my glass windows and mirrors the spray liquid it far better

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationEagle Vale
See all answers

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Questions & Answers

Ronald S

Ronald Sasked

We have been using Online Shopping for approx 3 years and pay an annual delivery fee. The service has usually been pretty good up until recently. We have been receiving short orders which is very inconvenient as we are shut ins. We are thinking that drivers are not notified how many bags go to make up individual deliveries. Maybe the drivers and customers should be notified how many bags make up the order. Could be written on Invoice. Would be a quick & easy check for everyone! Your comments please.

1 answer
Fired Up
Fired Up

Great idea. Can you pass it onto the company ?


Pawan C.

Pawan C.asked

A customer comes to store ask about a fruit in stock called cantaloupe but I never heard about it what i can do

3 answers
Smithy
Smithy

Cantaloupe is another name for rockmelon.

Fired Up
Fired Up

This question gets asked many times here.
But a basic google search would have given you the answer instantly.

thomas p
thomas p

Look it up on google


Andrew F.

Andrew F.asked

Why have you changed your bacon products the new bacon tastes like crap bring back primo

2 answers
Fired Up
Fired Up

But I have not changed my bacon products.

bill bayley
bill bayley

I havent changed any bacon products however maybe woolworths have ask at the store


Get an answer from our members and Woolworths representatives

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