As of February 2020, Ultra Custom Cabs rebranded to Xtreme Gaming Cabinets.
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Xtreme Gaming Cabinets (page 2 of 2)
Reviewer Photos & Videos
Dwayne HDarling Downs, QLD
- 2 reviews
Ultra Custom Cabs are 2nd to none in this country
There is no other company in Australia that offers such quality and variety of Arcade Machines an Virtual Pinball. Way better than most other mobs in lower parts of Australia.
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MichaelSouth East Queensland, QLD
Simply the best machines in Australia
Having been into emulation for over a decade, I've played around with the idea of building my own cabinet for years. Unfortunately I have two left hands, which has always held me back from doing so.
My interested in getting a machine was rekindled around two years ago and I decided to check what machines were out there that I could purchase.
I came across Ultra Custom Cab's website and was immediately impressed with their machines and their pricing. I followed up with checking out their Facebook page. I decided to do some research on the o...Read more
ptions available from other companies as well. Having checked other offerings from Australian companies, I came back to UCC every time. Their cabs ticked all the boxes for me. I purchased a two player slim cabinet about a year and a half ago from Ultra Custom Cabs and I still grin from ear to ear every time I walk past it in my home. The build quality is top notch and the design is perfect. Their lead time when I ordered was around eight weeks, due to the sheer number of machines on order at the time. This may seem a little long, however, I think this is testament to their success and the great products they offer. More than worth the wait!!1 comment
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KristeeSouth East Queensland, QLD
100% the arcade machine ever.
My arcade was better then I could ever imagine.could only wish to have more time to play it .!!! Donna and her team are genius with the design, so helpful and always available for questions.
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Outstanding
Arrived promptly, well packaged. Once unpacked we were blown away. What an awesome piece of kit. The software was well beyond my expectations. Brilliant speakers too. use as video Jukebox
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Elysha F.South East Queensland, QLD
Best thing we ever brought
We have so much fun playing all the different games husband loves teaching the kids all the games he played as a kid.
Very well made would highly recommend this game console keeps the kids happy for hours
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Simon BSouth East Queensland, QLD
Great value and quality second to none. Best gamesroom addition evaaarrr!
I was able to request a custom decal, options on speakers and the computer within, and view examples at their workshop. Build time was very acceptable, payment options good and the resulting cabinet sits pride of place in my pool room. The range of games is immense and everything runs smoothly. Delivery was on time and basic set up was included for me as a local customer. I'd buy another for sure but my partner would go crazy.
Don't be fooled, these guys are legit the best arcade cabinet in Australia.
Accept no substitute, it's never had no much as a hitch. It helps if you are reasonably experienced using a computer and know what emulators are.
Thanks again for your work!
Simon B.
Coorparoo
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TrentVictoria
Poor Product, very poor customer service. Avoid at all cost
Recently bought a $4000 boss cab, waited nearly 3 months for the unit which didn't bother me to much. Had issues with hard drive before it even arrived, but they fixed that ok. Everything else is very poor, the hyperspin program is pathetic, constantly freezes and needs to be rebooted. I would say around 40% of the games don't even load up, the system for the money is rubbish. Customer service is 0/10 as they just shut you down before you can even try and get a word in, saying that your rude ect. Would not recommend this product to anyone, do your research before purchasing and buy else where.
2 comments
Donna Y.Ultra Custom Cabs
Hi Trent, a 1 star for our product is a untrue rating that any one who reads the reviews on here can see that. Not really sure how we can shut you down before you can get a word in when you have only ... Read more
ever text message us,(sure you can get a word in) you have never phone us up and talked to us at all. Customer service is a 2 way streak if you are rude and abusive towards people then yes you are not going to get great customer service back. Any one who reads your review can see that you are abusive in your review. We do have great customer service as many other reviews on here clients have clearly made mention of that to be true.. We did try to assist you on several occasions over Facebook messages. We asked you to call us during working hours and send through some videos and photos of what your issues were and you never did. Saying that only 40% of games work is just not true, when other Clients state on their reviews that 99% of games work well. Different games load differently and Xbox controllers and keyboards (commodore 64 games) are also used for some emulators. There is also an one hour long instruction video on how the machine works and this explains how different emulators work, the video is on your desktop of pc, (the paper instructions you received tells you where to find this video). Not once have you phoned up to have a chat about the issues you are having. If something has happened to your software (not sure how, as the system is checked and frozen, locked down before machine is sent out) clients can send back their drive for an update at any time. If you could give a rating review for what kind of client you have been, I would been given you a 1 Star also. Even the delivery driver (He's a very easy going guy) said you were Being difficult the minute he got to your place. Moaning and complaining before you had even seen the machine. Facts are that some people are never happy what ever you do.The facts are you don’t like people knocking your product..... you make a great cabinet but your after hours service is rubbish! Not once have I been abusive, but you call it abuse because I’m unhappy... Read more
with your product. I doubt Bill your delivery driver would have said that as I use him on all my high end pinball machines, making up more lies to make your product seem good. I feel sorry for anyone buying your product. Cheers for the reply and also for selling me a paper weight.Similar opinion? Write a review on ieatwords.com.au!
MudSouth East Queensland, QLD
Had fun but a few issues
I purchased my stand up machine and was most likely one of the early customers back in 2016. I found the cabinet to pretty sturdy and it was a nice looking machine. I didn't have any trouble with customer service as others have complained but I did not take up any complaints with them on any of the issues that I had. After reading some of the feedback they have given to people on here, facebook and other forums I probably would not consider purchasing again.
Some of the small problems I had were with the buttons on the machine. A few of them s...Read more
topped lighting up, I tried to see if it was loose wires but that didn't seem to fix anything. The pinball plunger and buttons stopped working very early on after I took delivery. The computer had a few issues and I think the processor speed and hard drive was less than what it needed to be and that caused me some grief. Some software issues but I don't blame Ultra for that unless they were related to the hard drive and processor being too small. They did once tell me a year or two later when I asked what I could do to solve my problems that if i spent another $1000 bucks I could get the new computer and hyperspin system which was much better than what they originally sold me but I opted to just sell it to someone instead and cut my losses. For all I know the new ones with the newer computers and hyperspin might be much better. As mentioned I think mine was one of the earlier builds and they might have improved since then.1 comment
Donna Y.Ultra Custom Cabs
Hi thanks for the review and its been 4 years since you bought your machine from us. The answer is yes our machine have changed and improved immensely over the last few years (different software and h... Read more
igher spec PC etc). We all have to start some where and we are always improving our machines where ever we can. A lot of clients have had upgrades done to there machines over the years also. Not sure why when you have had no customer service issues with us that you would probably not purchase from us again because of some others going onto forums and saying we have terrible customer service. I would think that you would judge us by how we have been towards you.Similar opinion? Write a review on ieatwords.com.au!
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Arcade machine 2 player cabinet
Was excited to pick up the machine going back to when they started out. I got a earlier model everything was going fine till it started freezing on the main menu when selecting games. Minor issue just had to make sure I never left it on menu like I was told. Was ment to be able to hook up a ps3 to the machine but the buttons were wired all wrong I had 2 player buttons on 1 player side vice versa. Cabinet was awesome tho had the street fighter art on it payed all the extras. Illuminating buttons were crap but I should have just went the standard...Read more
buttons. Build quality is solid as long as you don’t move it around all the time the panels started coming loose as with anything made out of ply or mdf. Now the reason it’s getting one star the owner is absolutely abusive on the phone spent time back and forth talking about issues and him backing himself up. I didn’t really care at the end but it left a sour taste in my mouth about it and hated having the machine in my house so I have since sold it on. Was lucky enough to recoup most the money I lost out on 200 no biggie. Hopefully he’s changed the systems and attitude now. You cannot call out customers and abuse them over the phone.1 comment
Donna Y.Ultra Custom Cabs
Hi. ok a bit of a different sort of a review. Firstly if I was rude to you in any way I am sorry for that. Your machine is 5-6 years old by what you are saying by back when we first started up. Also b... Read more
ecause the controls flipping over and playing PS3 of the machine was when we used X-in-mo encoders. We now for the last 2-3 years been using ipac2 encoders on our 2 player machines. Our machines have change immensely over the years as we are updating our machines all the time. Its a little bit hard for us to take much out of your review now as its been years and our product from back then is nothing like the machines we now build 5-6 years later. So the problem here is this review 5-6 years later is on a product that doesn't get built any more. These days my wife does take most calls as her people skills are better then mine, I just build the machines as that's my strengths. But thanks for your review any waySimilar opinion? Write a review on ieatwords.com.au!
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Matt A.Sydney Surrounds, NSW
- Verified customer
Awesome Product - 2 Player Cabinet
After looking online for several weeks at different options and suppliers I bit the bullet and ordered my Star Wars 2 player cabinet from Ultra Custom Cabs late last year.
Ordered it with a few upgrades - graphics card, light up marquee, joysticks, led buttons, perspex overlay and speakers.
Could not have been happier when it came to delivery, the delivery driver was great and extremely helpful.
Once I got it unwrapped my first impression was WOW. The build quality was awesome, and the decals look great.
Gameplay is exactly what you would expect, just pure old school fun, only came across a few games that didn't quite work properly but would say almost 99% of the games i have played work and work well.
...Read more
1 comment
Donna Y.Ultra Custom Cabs
Thanks Matt for your awesome review. Happy gaming
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BennoSouth East Queensland, QLD
2 player cocktail machine
I’ve had my cocktail machine for over two years now and could not live without it. This machine has given myself, daughter and friends hours of entertainment and is always fun chucking a game on that I played in the arcades in my youth. The great thing with the cocktail machine is the added bonus of pinball. I’ve had so much fun with it I’ve decided to invest in one of Ultra Custom Cabs virtual pinball machines. I’ve been out to see Daryl and Donna on multiple occasions to see my build in process and try out the new software and have always los...Read more
t track of time chatting about the build or trying out some of the machines they had good to go. When you’re paying a great deal of money for a product you want to be completely satisfied with your purchase and I have been the whole step of the way. I have had one issue with my graphics card and it was replaced the same day I contacted them. I wouldn’t be buying a second machine if I was unhappy. The quality of their product and customer service is exceptional, and you can tell that customer satisfaction is what’s most important to them. Keep up the great work guys October 1st 2022 Update: 4K Virtual Pinball Machine WOW !!! Just wow is all I can say. This is my second machine from Ultra Custom cabs and I’ve had my machine for two weeks now and it’s just brilliant. I myself do not have the skills or time to make something like this. I have loved virtual pinball for a couple of years now and had a tiny taste through Pinball Arcade on PS4. My 2 in 1 cocktail had a tiny taste of what UCC had in mind with there pinball program. The 4K pinball machine has been set up so that if anything goes wrong all I need to do is re start the machine and it will boot back to how it was to start with. This feature is great as it allows me to play around in the backend and change settings and if I stuff anything up its all going to be fine once I reboot it. The workmanship of the machine is some of the best I’ve ever witnessed. Every detail of the machine from the painted legs and lockdown bar, the decals, the backbox everything is so well done I can not fault it. Every piece of equipment on the inside is so tidy and has a spot. Nothing inside is just chucked in there. It has all been well thought out.
1 comment
Donna Y.Ultra Custom Cabs
Thanks Ben. Its been a pleasure doing business with you. You are welcome to pop by the workshop anytime.
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ZoltrixCanberra 2600, ACT
2 player upright machine and customer service review
Research
----------
I recently began looking into arcade machines (been wanting my own for a long time), and was investigating different options between an original cabinet, flat pack, completely built, etc.
After a bit of hunting around I was tossing up between Arcadeworx (http://www.arcadeworx.com.au/) and Ultra Custom Cabs. Not being a handy man type, I didn’t really have the skills or patience to build my own. I’ve worked with computers for a long time and know my way around emulators and software, so would have been comfortable in taking ...Read more
care of that part. But the advantage with Aracdeworx and Ultra Custom Cabs is that they advertise their completed machines having plenty of emulators and roms as well. First impressions of the Ultra Custom Cabs website, I thought it looked rather tacky, and I was about to cross them off the list. But then came across their YouTube videos, and when I saw the machines in action, I thought they looked very cool. Loved the designs, etc. I then sent emails off to both companies, waited a few days and had no reply.
1 comment
Donna Y.Ultra Custom Cabs
Thanks for your review. We Ultra Custom Cabs are always improving our product where we can. A few points you mentioned are not correct.
1. Your machine does have a windows 10 license and also deep freeze has a license.... Read more
You have been made aware of this fact over 7 months ago. All you need to do is go on line and see that windows 10 is Licensed and deep freeze is also activated on line with our digital license. 2. We had at the time of your machine, a control panel icon on the desktop to change bezels, scanlines, ratio to 4:3 to 6:19. Also have instructions videos on machine to show how this is done. 3. Not all games work in emulation and that’s a well know fact. 40,000 games is an impossible amount of games to play and check. And we make this very clear on our website in advert description. But around 95% of games do work fine. And considering the roms are a free addition to machine. You can also download any roms freely off the internet. 4. We have every right to remove trolling and untrue comments from our social media. 5. You made the initial review 2 days after receiving machine after being refused our password to deep freeze (hardly enough time to get a true feel of your new machine, and play how many of 40,000 plus games) and 7 months later you have copied and pasted this review onto this platform now today. And since you have had your machine we have changed our whole system over to a even better version. And we know you know this as we have seen you comment on our posts. Any one who follows us can see how we are always updating our systems and offer that support onto previous clients. What we do fined funny is that you message us on our website making out you were another one of our clients (once you have message us though our website your name comes up Jason) to get our licence key for deep freeze. Then you go on forum pages telling people you know our password if you want it. (Since has been changed) When we could see that it was you. Gave it to you anyway and messaged ‘you are welcome [Reviewers Name Removed as this was not disclosed]’. And by the way, if deep freeze didn't have a licence would of run out its free 28 days trial.(and you have had machine for 7 plus months) So you are welcome to your opinion. But we do find it a little strange that you make out to be somebody else and don’t contact us direct as yourself.Similar opinion? Write a review on ieatwords.com.au!
LeonGreater Melbourne (Inner), VIC
- 2 reviews
- 1 like
Poor Customer Service, No after purchase support, Disappointing Experience
Quick facts:
- They have disabled reviews on their facebook and deleted their Google business page so that they cant get negative feedback from their customers
- They have taken screenshots of old positive reviews and have them in a photo album and tailored their page to only show positive feedback
- Their terms state they aren't liable for anything not working on their system, or damage occurring during shipment and that all costs to return the machine or parts are at the purchaser's expense
My experience in short:
- Nearly 3 month wait for t...Read more
3 comments
Donna Y.Ultra Custom Cabs
Firstly you have started this review page out of spite. You bought your ultradeck (control deck) almost 2 years ago for $999 with a 2tb system that runs emulators up to PS1. We did receive a phone ca... Read more
ll from you the day after you received your deck speaking about the damage to your machine that was very minor, a joystick was pushed in from being dropped in post. We advised you that you could send machine back or we could assist you over the phone on how to open up the deck and put back the 2x screws that had come loose that you did fix and you said you were happy with. You then asked in an email for a printed version of a games list (that we didn't have at the time) and asking why it was not sent out with the deck. You were advised that we didn't have one, but did tell you that you have the machine in front of you with all the games in alphabetical order (it was a strange request as most people ask for one before they purchase, not once they receive their machine) and to this day you are the only person to request a games list after receiving the machine. We do now have an electronic games list on our website taken straight from the database of system. You are welcome to print it out (over 1300 pages). We received an email from you calling me a prick and abusing me. I gave you a phone call to discuss your issues and you gave me more abuse, so I decided to terminate the phone call. This was about a games list, not about software issues. 1. We have never had a google business page. We do have google adverts.I contacted you multiple times over a few weeks trying to rectify my issues until I had enough of your horrible customer service.
Half of what you have said above is just made up in your own heads w... Read more
hen really all that's happening here is that you are upset that people can finally leave honest, real, reviews about your products.Donna Y.Ultra Custom Cabs
Yes Leon we will see what Clients really think now as we have let every one know about this review page you have started up.
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Questions & Answers
Coreyasked
Looking to purchase need to know pricing size etc...... [email protected]
No answers
Grimasked
Hello my friend bought me one your arcade machines last year and I really love the machine, I just want to do some modifications to it but come across “deep freeze program” can you please let me know the password so I can continue enjoying the system
Thanks
No answers
Tipsyasked
Why are all of the positive reviews except for one made in a single 24 hour period and then almost nothing else after that?
Raises some questions about who left those reviews.
6 answers
Thanks for the response and pointing me towards Aussie Arcade. There are certainly a number of threads about your company there although none of them appear to be positive.
It does seem a bit ironic that you mention fake reviews but in at least two threads there your company seems to be leaving fake reviews as well by posing as a satisfied customer (DavidM).
https://www.aussiearcade.com/showthread.php/80793-Digital-hype-arcade/page8 &
https://www.aussiearcade.com/showthread.php/91791-Ultra-Custom-Cabs-(QLD)?p=1166512#post1166512
I have never created any fake accounts, Ive always posted with my real name and David has done nothing wrong either, all he did was help me get my machine working because it was a heap of junk. He hasnt made fake accounts, we have never talked about your business apart from trying to fix the issues on the machine. I dont understand where you are cooking up these conspiracy theories that we are trying to take down your business. I never even talk to David anymore after he finished with the machine. I just wanted a platform where people can leave real reviews that you cant edit or curate to hide the truth about your poor workmanship and business ethics.
Yeh and 98% of these reviews are your friends and family. At least there's a few real ones on here.
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Donna Y.Ultra Custom Cabs
Thanks Michael for your kind words. Hope you are enjoying you new system drive mate