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Reviews

4.4

1,884 reviews
5
(1,498)
4
(107)
3
(29)
2
(48)
1
(202)
  • Product Quality
    4.6 (915)
  • Return Claim MadeYes (80) · No (773)
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Kiesha S

Kiesha SHunter Region, NSW

  • 2 reviews

Perfect!!

published

The shipping was fast. The process was made easy and the halo extension that I purchased is amazing & also for a great price! Thank you Zala Hair Extensions for making everything perfect!

Product Quality
Return Claim MadeNo
Product Type(s)Halo
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

The reviewer stated that an incentive was offered for this review



Angelique Vilardi

Angelique VilardiNew South Wales

  • 2 reviews

My favourite hair extensions ever!

published

I just bought Zalas chestnut brown clip on hair extensions 20inch .
I buy from Zala all the time and I know I can count on them. They always arrive on time and the quality of the hair is amazing. Absolutely my favourite brand.

Product Quality
Product Type(s)Clip in
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

Hi Angelique, you can absolutely count on us! We are happy to hear we are your favourite! We are thankful to have such a loyal customer like you. We appreciate you leaving a lovely review. :) We look forward to your next order! :)

The reviewer stated that an incentive was offered for this review



Amazing quality

published

I ordered the 20" clip-in extensions in 'honey beach highlights' and they are beautiful. As someone whose hair just won't grow naturally, these are a lifesaver. I loved it so much I just purchased the halo extensions in the same color as well and it is exceptionally easy to apply, great for beginners who don't want to deal with heaps of clips.

Product Quality
Return Claim MadeNo
Product Type(s)Clip in and Halo
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

Hi Elaina, we are glad to hear you are loving your ZALAs! Thanks for leaving a lovely review. :) We're sure this will help potential customers. We also do agree as we recommend Halos for beginners. :) We look forward to your next purchase!

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Dayna J.

Dayna J.South East Queensland, QLD

  • Verified customer

Omg!!!!! These are the Hands down the BEST EXTENSIONS I’ve ever used

published

I’ve used every extension possible. Always was left with thin broken hair so thought I’d give these a go. Honestly ladies the salsa hair halo will change your life! I ordered Zali halo extensions 20 /160gr/100% human hair honey . The website was so super helpful and easy to navigate around and basically any questions I had I found all of the on there website colour matching was s8mple with lots of options. They arrived 2 days after ordered. Packaging was very professional. The Hair is simply just beautiful. And I honesty I can’t fault these at all. ZALA halo hair extensions are the only way to go You won’t be disappointed
Thanku ZALA I love them so much

Product Quality
Return Claim MadeNo
Product Type(s)Halo
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

The reviewer stated that an incentive was offered for this review

JUSTINE K.

JUSTINE K.Sydney, NSW

Fast Service, High Quality, Perfect Color Match

published
Product Quality
Return Claim MadeNo
Product Type(s)Ponytail
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions
Amy G.

Amy G.

  • 5 reviews
  • Verified customer

Platinum blonde is pink

published

I wrote a review when I initially purchased extensions last year but was made to take it down to get my refund that I had to go through fair trading to get. Don’t purchase platinum blonde. They go pink in certain light, they are really dark and more grey/purple than platinum. Zala don’t bother contacting me as I won’t be removing this review again. If you really want honest reviews ask on Facebook groups as you won’t find many on google. Everyone has the same problems. I highly suggest do not taking them out of the packaging if you do order so you can still send them back. If you email with an issue they’ll suggest to use their toner that doesn’t work so you can’t send them back and get stuck with them

Product Quality
Return Claim MadeNo
Product Type(s)Halo
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions
Chloe Sheridan

Chloe SheridanSydney, NSW

The Best Yoy Can Find

published

I ordered the 12 inch ponytail in cinnamon. BEAUTIFUL!! Hair is so real and the length is just perf! I went with the shorter one so it doesn’t feel heavy.. I don’t feel it at all. Thinking of getting a longer one now. I love how it perfectly matches my hair tone .. I couldn’t find a perfect match anywhere else. This one did take a while to get here since it ran out of stock soon after I ordered... but it was with the wait!

Product Quality
Return Claim MadeNo
Product Type(s)Ponytail
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

Hey Chloe, we are glad that you are loving your ZALA ponytail. :) We are also happy that you have found the perfect shade with us! Thank you for the wonderful feedback. We look forward on your next purchase. :)

Newhappycustomer

NewhappycustomerSouth Australia

  • 2 reviews

The most Gorgeous quality

published

I can say that even with my Hairdressing experience I hadn’t ever been 100% thrilled with the quality of any extension hair. Until i met Zala! Now I’ve met quality

Product Quality
Return Claim MadeNo
Product Type(s)Clip in
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

Hi there! We only supply the highest grade of hair in the market and the quality of our sets are indeed one of the best out there! We are glad to receive a lovely review from you. Thank you and we look forward to your next purchase. :)

sian J.

sian J.South East Queensland, QLD

Over the moon

published

I absolutely love Zala Hair,
They have AMAZING customer service
I used their colour match services to match to my hair. When I unpacked there were a little lighter than expected but as soon as I put them in my hair they blended perfectly I'm very happy with my new hair extensions and the quality of their service and products.

Product Quality
Return Claim MadeNo
Product Type(s)Clip in
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

Hey Sian, thanks for your lovely review. :) We are glad you are loving your ZALAs! We are happy to hear that your set blended perfectly with your hair! We really look forward to your next order. :)

The reviewer stated that an incentive was offered for this review

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Portia Steele

Portia SteeleSydney, NSW

16" Human Ponytail

published

Absolutely love these. Had to colour swap (which was a good choice because the new shade matches my hair very well) and both the original shade I ordered and the shade I swapped for were really nice quality, soft extensions. This is my first experience with hair extensions and it's been great - I'm now looking to purchase a set of the halo extensions.

Product Quality
Return Claim MadeNo
Product Type(s)Clip in
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

Hello Portia, we are glad to hear you are loving your ZALAs! We are glad to hear your exchange suit you better. :) We look forward to your next purchase and thank you for such a lovely review! :)

Perfect Blonde

published

ZALA halo hair extension are super soft, easy to straighten and come with extra clips and bands for adjustment. I received the beachy blonde halo hair extensions within 4 days of my order, packaged neatly.
#zalaclipinhairextensions #zalabeachyblonde

Product Quality
Product Type(s)Halo
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

Hi Jessi! To add, our Halos are lightweight, comfortable and undetectable once applied! :) Thank you for your lovely review. :) Looking forward to your next order!

The reviewer stated that an incentive was offered for this review

Mads

MadsSouth East Queensland, QLD

  • Verified customer

Perfect

published

I've been buying my clip in extensions from Zala for over five years now and just decided to try the ponytail. Couldn't be happier! Value for money is incredible and they arrive super quickly.

Product Quality
Return Claim MadeNo
Product Type(s)Ponytail
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

Hey Mads! Thank you for being such a loyal customer to ZALA! :) We really appreciate it! Thank you for your wonderful review and we look forward to your order. :)

The reviewer stated that an incentive was offered for this review

Clio Crowhurst

Clio CrowhurstSouth Australia

  • Verified customer

Feels like real hair! The quality is magnificent. Highly recommend

published

ZALA is an amazing high quality brand. The website is easily accessible and perfect colour matching. The hair quality is unlike any other I’ve ordered from other brands. 10/10 would recommend

Product Quality
Return Claim MadeNo
Product Type(s)Halo
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

The reviewer stated that an incentive was offered for this review

  • Verified customer

Adore it!!! One Piece Volumizer

published

the customer service team was helpful when I initially ordered the wrong colour, finally got one that better-matched mine and honestly looks so good! amazing quality and blends so easily.

Product Quality
Return Claim MadeYes
Product Type(s)Clip in
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

Hi Maisie, we are glad to have helped with your order. :) We are happy that you have found the perfect match with your exchange. :) Thanks for your lovely review!

The reviewer stated that an incentive was offered for this review

Obsessed

published

I’ve tried so many hair extensions stores but nothing beats the quality of Zala. Super fast delivery & quality of hair is unbeatable. If your looking for natural, long lasting hair extensions Zala is highly recommended.

Product Quality
Return Claim MadeNo
Product Type(s)Clip in
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

Hi Christine, we absolutely take pride in the quality of our products. We only use the highest grade of hair in the market! :) Thank you for your lovely review and we look forward to your next purchase. :)

The reviewer stated that an incentive was offered for this review

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Katelyn Quinn

Katelyn QuinnSouth East Queensland, QLD

Compliment Galore

published

I have two ponytails, a 16 and 22 inch. I get so many compliments on my hair when I wear my Zala Ponytails. My hair is an Icy Pink and to tone the ponytail is a breeze and super easy to maintain. When I have to take it off, I hate it and often sit in my Pj's at night with my ponytail still in.... I absolutely love it! Back on the website to buy more products.

Product Quality
Return Claim MadeNo
Product Type(s)Clip in
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

Hi Katelyn, we are glad to hear you are receiving a lot of compliments with your ZALA ponytail! :) We are glad you are loving them! We appreciate such a lovely review. Thank you and we look forward to your next order. :)

  • Verified customer

Best quality extensions!

published

I recently purchased the Halo Hair Piece (16 inch) in the shade 'Beachy Blonde' and have previously purchased their seamless clip-ins as well. 'Beachy Blonde' is the perfect shade for my naturally blonde, highlighted hair. I simply use my toner to achieve my exact shade and the depth of colour in the extensions makes for a perfect, seamless blend. Love the quality and ease of use of the halo, and enjoy wearing my clip ins for more special occasions and to achieve a different look. The site was really easy to use and find my shade. I have purchased elsewhere before and been disappointed by the quality of the extensions, but know I can ALWAYS rely on Zala!

Product Quality
Product Type(s)Clip in and Halo
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

Hi Georgia! We are glad you've found the Beachy Blonde #613 shade that is perfect for you! :) We are also happy to hear that you were able to navigate our site easily! Thanks for leaving a lovely review! Looking forward to your next order. :)

The reviewer stated that an incentive was offered for this review

Natasha Shimpf

Natasha ShimpfMetropolitan Adelaide, SA

Working Wonders

published

This 16 lenght is totally perfect because it looks so natural and is so quick to apply! Everyone now thinks my hair is really healthy and long naturally haha. I also love playing around with different styles and braiding because it's a really versatile product (and I get bored of hairstyles so quickly). Next I'm going to try their 16 inch clips which should be even higher quality because they're human hair.

Product Quality
Return Claim MadeNo
Product Type(s)Clip in
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

Hello Natasha, we are happy that you got the perfect length for you. We are also happy to hear that you are getting more styles to use by using your ZALAs! We really look forward to your next order! :)

Perfect Match Ponytail Hair Extensions

published

I recently received a 16 inch honey beach highlights ponytail and was very impressed. Shipping was so quick. I found the ponytail too straight for me so i dipped the hair in warm water and wrapped them around velcro rollers, as there not human hair i didn't want to use the curlers i have. This gave the ponytail so much volume i LOVED it! I think i will do a big braid in it next as my own hair only creates a tiny little braid.Thank you ZALA i love the ponytail and even 16 inch felt super long.

Product Quality
Product Type(s)Clip in
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

Hi Laura, we are happy to hear that you are loving your ZALA ponytail! :) Also good to hear that you received them fast. We really appreciate your lovely review and we look forward to your next order! :)

  • Verified customer

16 inch clips

published

I was pleasantly surprised today when I received my hair extensions from Zala. The hair is silky smooth, thick and luscious. I have a very ash brown hair colour therefore purchased the cinnamon colour. The colour wasn’t ash enough so I died the extensions. They took colour beautifully. The complimentary shampoo and conditioner is fantastic. They left the hair as silky and smooth as they were before dying. Will definitely be purchasing again, perhaps a clip in pony :)

Product Quality
Return Claim MadeNo
Product Type(s)Clip in
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

The reviewer stated that an incentive was offered for this review

Page 1 of 95

Questions & Answers

Shannon Lynford

Shannon Lynfordasked

I ordered with Sezzle, I made all my payments but I did not get a confirmation email, my code was US220126881 but it said my order was canceled, I haven’t received my money back . I paid for 2-3 day shipping. Why can’t I see what’s going on with my order?

2 answers
Zala Hair Extensions
ZALA S.Zala Hair Extensions

Hi Shannon,

I can see that you have sent an email to our customer service team, we are looking into this for you and will get back to you within 24hrs.

Thank you for your patience in the meantime.

Shannon Lynford
Shannon Lynford

I am assuming then I will not be getting the express shipping so would I be getting a refund on the shipping cost?

Laina R

Laina Rasked

Hello! I placed an order however it didn't go through!!! the money (almost $400) came out of my credit card though! Please contact me

1 answer
Zala Hair Extensions
ZALA S.Zala Hair Extensions

Hi Laina,

Please contact our customer service team at [email protected], we will get this fixed up for you if the order has not gone through.

Thank you.

Hannah T.

Hannah T.asked

Hello, I placed an order of 20 inch extensions last night, but I think I want to opt for the 24 inch ones instead.

Since the order has not yet shipped, am I able to change to the 24 inch ones and just pay for the difference?

My Order # is US220123235.

I have reached out on Facebook Messenger, Instagram, and your website as well. I hope to hear from you soon.

Thanks so much!

2 answers
Zala Hair Extensions
ZALA S.Zala Hair Extensions

Hi Hannah,

Thanks for your message :)

I can see our customer service team have actioned your enquiry already.

Have a lovely day!

Hannah T.
Hannah T.

Yes, it has been taken care of! Thank you so much for your quick response time!

Get an answer from our members and Zala Hair Extensions representatives

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