As of January 9th, 2020, ZALA is offering each reviewer a $10 credit to their customers to encourage them to write a review about their experience. It is possible that reviews were written by customers who received such a reward. Previous incentives included: $15 credit From January 2022, until January 2020.
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Kiesha SHunter Region, NSW
- 2 reviews
Perfect!!
The shipping was fast. The process was made easy and the halo extension that I purchased is amazing & also for a great price! Thank you Zala Hair Extensions for making everything perfect!
1 comment
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The reviewer stated that an incentive was offered for this review
Angelique VilardiNew South Wales
- 2 reviews
My favourite hair extensions ever!
I just bought Zalas chestnut brown clip on hair extensions 20inch .
I buy from Zala all the time and I know I can count on them. They always arrive on time and the quality of the hair is amazing. Absolutely my favourite brand.
1 comment
ZALA S.Zala Hair Extensions
Hi Angelique, you can absolutely count on us! We are happy to hear we are your favourite! We are thankful to have such a loyal customer like you. We appreciate you leaving a lovely review. :) We look forward to your next order! :)
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The reviewer stated that an incentive was offered for this review
Amazing quality
I ordered the 20" clip-in extensions in 'honey beach highlights' and they are beautiful. As someone whose hair just won't grow naturally, these are a lifesaver. I loved it so much I just purchased the halo extensions in the same color as well and it is exceptionally easy to apply, great for beginners who don't want to deal with heaps of clips.
1 comment
ZALA S.Zala Hair Extensions
Hi Elaina, we are glad to hear you are loving your ZALAs! Thanks for leaving a lovely review. :) We're sure this will help potential customers. We also do agree as we recommend Halos for beginners. :) We look forward to your next purchase!
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Dayna J.South East Queensland, QLD
- Verified customer
Omg!!!!! These are the Hands down the BEST EXTENSIONS I’ve ever used
I’ve used every extension possible. Always was left with thin broken hair so thought I’d give these a go. Honestly ladies the salsa hair halo will change your life! I ordered Zali halo extensions 20 /160gr/100% human hair honey . The website was so super helpful and easy to navigate around and basically any questions I had I found all of the on there website colour matching was s8mple with lots of options. They arrived 2 days after ordered. Packaging was very professional. The Hair is simply just beautiful. And I honesty I can’t fault these at all. ZALA halo hair extensions are the only way to go You won’t be disappointed
Thanku ZALA I love them so much
1 comment
ZALA S.Zala Hair Extensions
Hello Dayna! Wow, thanks for your wonderful review. :) We are glad you gave us a try. And also happy to hear that our website was convenient to use. :) We are just really thankful you are loving your ... Read more
ZALA Halo! We really look forward to your next purchase!Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
JUSTINE K.Sydney, NSW
Fast Service, High Quality, Perfect Color Match
I purchased the 16" ponytail in Dark Choc Brown and had my colour matched by the Zala team via email. They responded on the day and I received my hair extension in three days (I live in Sydney). I think Zala extensions are fantastic for the following reasons:
+ Hair is thicker and more luscious than my own; I've never felt hair that was softer!
+ Color blends in with my natural and dyed hair perfectly
+ The length is exactly what I wanted (I'm 5ft 4")
+ Customer Service is effective and immediate
+ Price is very affordable considering the quality
+ Fast application
Just a few things to look out for:
- Ponytail sags due to the large volume of hair (adjust natural pony higher than wanted)...Read more
1 comment
ZALA S.Zala Hair Extensions
Hi Justine, Thank you for your honest yet lovely review and even enumerating the things you like about ZALA! :) All sets are double drawn and triple wefted for thickness through to the ends. We only s... Read more
upply the highest grade and best thickness composition of hair on the market. We look forward to your next purchase! :)Similar opinion? Write a review on ieatwords.com.au!
Amy G.
- 5 reviews
- Verified customer
Platinum blonde is pink
I wrote a review when I initially purchased extensions last year but was made to take it down to get my refund that I had to go through fair trading to get. Don’t purchase platinum blonde. They go pink in certain light, they are really dark and more grey/purple than platinum. Zala don’t bother contacting me as I won’t be removing this review again. If you really want honest reviews ask on Facebook groups as you won’t find many on google. Everyone has the same problems. I highly suggest do not taking them out of the packaging if you do order so you can still send them back. If you email with an issue they’ll suggest to use their toner that doesn’t work so you can’t send them back and get stuck with them
1 comment
ZALA S.Zala Hair Extensions
Hi Amy,
We are sorry to hear that, Management have reached out to you & look forward to assisting you ASAP.... Read more
Regards - ZALASimilar opinion? Write a review on ieatwords.com.au!
Chloe SheridanSydney, NSW
The Best Yoy Can Find
I ordered the 12 inch ponytail in cinnamon. BEAUTIFUL!! Hair is so real and the length is just perf! I went with the shorter one so it doesn’t feel heavy.. I don’t feel it at all. Thinking of getting a longer one now. I love how it perfectly matches my hair tone .. I couldn’t find a perfect match anywhere else. This one did take a while to get here since it ran out of stock soon after I ordered... but it was with the wait!
1 comment
ZALA S.Zala Hair Extensions
Hey Chloe, we are glad that you are loving your ZALA ponytail. :) We are also happy that you have found the perfect shade with us! Thank you for the wonderful feedback. We look forward on your next purchase. :)
Similar opinion? Write a review on ieatwords.com.au!
NewhappycustomerSouth Australia
- 2 reviews
The most Gorgeous quality
I can say that even with my Hairdressing experience I hadn’t ever been 100% thrilled with the quality of any extension hair. Until i met Zala! Now I’ve met quality
1 comment
ZALA S.Zala Hair Extensions
Hi there! We only supply the highest grade of hair in the market and the quality of our sets are indeed one of the best out there! We are glad to receive a lovely review from you. Thank you and we look forward to your next purchase. :)
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sian J.South East Queensland, QLD
Over the moon
I absolutely love Zala Hair,
They have AMAZING customer service
I used their colour match services to match to my hair. When I unpacked there were a little lighter than expected but as soon as I put them in my hair they blended perfectly I'm very happy with my new hair extensions and the quality of their service and products.
1 comment
ZALA S.Zala Hair Extensions
Hey Sian, thanks for your lovely review. :) We are glad you are loving your ZALAs! We are happy to hear that your set blended perfectly with your hair! We really look forward to your next order. :)
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The reviewer stated that an incentive was offered for this review
Find out how Zala Hair Extensions compares to other Beauty Product Brands
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Portia SteeleSydney, NSW
16" Human Ponytail
Absolutely love these. Had to colour swap (which was a good choice because the new shade matches my hair very well) and both the original shade I ordered and the shade I swapped for were really nice quality, soft extensions. This is my first experience with hair extensions and it's been great - I'm now looking to purchase a set of the halo extensions.
1 comment
ZALA S.Zala Hair Extensions
Hello Portia, we are glad to hear you are loving your ZALAs! We are glad to hear your exchange suit you better. :) We look forward to your next purchase and thank you for such a lovely review! :)
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Perfect Blonde
ZALA halo hair extension are super soft, easy to straighten and come with extra clips and bands for adjustment. I received the beachy blonde halo hair extensions within 4 days of my order, packaged neatly.
#zalaclipinhairextensions #zalabeachyblonde
1 comment
ZALA S.Zala Hair Extensions
Hi Jessi! To add, our Halos are lightweight, comfortable and undetectable once applied! :) Thank you for your lovely review. :) Looking forward to your next order!
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The reviewer stated that an incentive was offered for this review
MadsSouth East Queensland, QLD
- Verified customer
Perfect
I've been buying my clip in extensions from Zala for over five years now and just decided to try the ponytail. Couldn't be happier! Value for money is incredible and they arrive super quickly.
1 comment
ZALA S.Zala Hair Extensions
Hey Mads! Thank you for being such a loyal customer to ZALA! :) We really appreciate it! Thank you for your wonderful review and we look forward to your order. :)
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The reviewer stated that an incentive was offered for this review
Clio CrowhurstSouth Australia
- Verified customer
Feels like real hair! The quality is magnificent. Highly recommend
ZALA is an amazing high quality brand. The website is easily accessible and perfect colour matching. The hair quality is unlike any other I’ve ordered from other brands. 10/10 would recommend
1 comment
ZALA S.Zala Hair Extensions
Hi Clop! All sets are double drawn and triple wefted for thickness through to the ends. We only supply the highest grade and best thickness composition of hair on the market. We are glad to hear you f... Read more
ound our website easy to use! :) We look forward to your next purchase!Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
- Verified customer
Adore it!!! One Piece Volumizer
the customer service team was helpful when I initially ordered the wrong colour, finally got one that better-matched mine and honestly looks so good! amazing quality and blends so easily.
1 comment
ZALA S.Zala Hair Extensions
Hi Maisie, we are glad to have helped with your order. :) We are happy that you have found the perfect match with your exchange. :) Thanks for your lovely review!
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The reviewer stated that an incentive was offered for this review
Obsessed
I’ve tried so many hair extensions stores but nothing beats the quality of Zala. Super fast delivery & quality of hair is unbeatable. If your looking for natural, long lasting hair extensions Zala is highly recommended.
1 comment
ZALA S.Zala Hair Extensions
Hi Christine, we absolutely take pride in the quality of our products. We only use the highest grade of hair in the market! :) Thank you for your lovely review and we look forward to your next purchase. :)
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The reviewer stated that an incentive was offered for this review
Find out how Zala Hair Extensions compares to other Beauty Product Brands
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Katelyn QuinnSouth East Queensland, QLD
Compliment Galore
I have two ponytails, a 16 and 22 inch. I get so many compliments on my hair when I wear my Zala Ponytails. My hair is an Icy Pink and to tone the ponytail is a breeze and super easy to maintain. When I have to take it off, I hate it and often sit in my Pj's at night with my ponytail still in.... I absolutely love it! Back on the website to buy more products.
1 comment
ZALA S.Zala Hair Extensions
Hi Katelyn, we are glad to hear you are receiving a lot of compliments with your ZALA ponytail! :) We are glad you are loving them! We appreciate such a lovely review. Thank you and we look forward to your next order. :)
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Best quality extensions!
I recently purchased the Halo Hair Piece (16 inch) in the shade 'Beachy Blonde' and have previously purchased their seamless clip-ins as well. 'Beachy Blonde' is the perfect shade for my naturally blonde, highlighted hair. I simply use my toner to achieve my exact shade and the depth of colour in the extensions makes for a perfect, seamless blend. Love the quality and ease of use of the halo, and enjoy wearing my clip ins for more special occasions and to achieve a different look. The site was really easy to use and find my shade. I have purchased elsewhere before and been disappointed by the quality of the extensions, but know I can ALWAYS rely on Zala!
1 comment
ZALA S.Zala Hair Extensions
Hi Georgia! We are glad you've found the Beachy Blonde #613 shade that is perfect for you! :) We are also happy to hear that you were able to navigate our site easily! Thanks for leaving a lovely review! Looking forward to your next order. :)
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The reviewer stated that an incentive was offered for this review
Natasha ShimpfMetropolitan Adelaide, SA
Working Wonders
This 16 lenght is totally perfect because it looks so natural and is so quick to apply! Everyone now thinks my hair is really healthy and long naturally haha. I also love playing around with different styles and braiding because it's a really versatile product (and I get bored of hairstyles so quickly). Next I'm going to try their 16 inch clips which should be even higher quality because they're human hair.
1 comment
ZALA S.Zala Hair Extensions
Hello Natasha, we are happy that you got the perfect length for you. We are also happy to hear that you are getting more styles to use by using your ZALAs! We really look forward to your next order! :)
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Laura CavanaghPerth, WA
Perfect Match Ponytail Hair Extensions
I recently received a 16 inch honey beach highlights ponytail and was very impressed. Shipping was so quick. I found the ponytail too straight for me so i dipped the hair in warm water and wrapped them around velcro rollers, as there not human hair i didn't want to use the curlers i have. This gave the ponytail so much volume i LOVED it! I think i will do a big braid in it next as my own hair only creates a tiny little braid.Thank you ZALA i love the ponytail and even 16 inch felt super long.
1 comment
ZALA S.Zala Hair Extensions
Hi Laura, we are happy to hear that you are loving your ZALA ponytail! :) Also good to hear that you received them fast. We really appreciate your lovely review and we look forward to your next order! :)
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- Verified customer
16 inch clips
I was pleasantly surprised today when I received my hair extensions from Zala. The hair is silky smooth, thick and luscious. I have a very ash brown hair colour therefore purchased the cinnamon colour. The colour wasn’t ash enough so I died the extensions. They took colour beautifully. The complimentary shampoo and conditioner is fantastic. They left the hair as silky and smooth as they were before dying. Will definitely be purchasing again, perhaps a clip in pony :)
1 comment
ZALA S.Zala Hair Extensions
Hi Sarah, All sets are double drawn and triple wefted for thickness through to the ends. We only supply the highest grade and best thickness composition of hair on the market. Thank you for leaving th... Read more
is lovely review. We look forward to your next purchase! :)Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Questions & Answers
Shannon Lynfordasked
I ordered with Sezzle, I made all my payments but I did not get a confirmation email, my code was US220126881 but it said my order was canceled, I haven’t received my money back . I paid for 2-3 day shipping. Why can’t I see what’s going on with my order?
2 answers
ZALA S.Zala Hair Extensions
Hi Shannon,
I can see that you have sent an email to our customer service team, we are looking into this for you and will get back to you within 24hrs.
Thank you for your patience in the meantime.
I am assuming then I will not be getting the express shipping so would I be getting a refund on the shipping cost?
Laina Rasked
Hello! I placed an order however it didn't go through!!! the money (almost $400) came out of my credit card though! Please contact me
1 answer
ZALA S.Zala Hair Extensions
Hi Laina,
Please contact our customer service team at [email protected], we will get this fixed up for you if the order has not gone through.
Thank you.
Hannah T.asked
Hello, I placed an order of 20 inch extensions last night, but I think I want to opt for the 24 inch ones instead.
Since the order has not yet shipped, am I able to change to the 24 inch ones and just pay for the difference?
My Order # is US220123235.
I have reached out on Facebook Messenger, Instagram, and your website as well. I hope to hear from you soon.
Thanks so much!
2 answers
ZALA S.Zala Hair Extensions
Hi Hannah,
Thanks for your message :)
I can see our customer service team have actioned your enquiry already.
Have a lovely day!
Yes, it has been taken care of! Thank you so much for your quick response time!
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ZALA S.Zala Hair Extensions
Hi Kiesha, we are glad you think our Halo is amazing! :) We always make sure we ship orders as fast as we can since we really don't like customers to wait! We are just as excited! Thanks for leaving a... Read more
lovely review and we look forward to your next order. :)