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Zenna Mattress Queen Questions & Answers
5 questions from our users
kateasked
What is the delivery time for Perth?
1 answer
Jeffrey W.Zenna
Hi Kate, thanks for the query, about 5 working days, warm regards, Zenna
peterasked
Where are your mattresses made? what are they made from or with? and are they treated with any chemicals?
3 answers
Jeffrey W.Zenna
Hi Peter, thanks for the enquiry, our mattresses are made in Europe from 100% natural rubber sap from the tree and no, not treated with chemicals.
Please feel free to call on 02 9437 6172 we have 35 years experience in this industry.
Regards Jeff
we live in sisters beach Tas. here can we see your mattresses?
Jeffrey W.Zenna
Hi Peter, don't know how this slipped through and we apologise for not responding earlier. We are an online business thus no showrooms and this is where our 100 day trial comes in.
Warm regards
Dave
johnasked
What is the density of mattress?
1 answer
Jeffrey W.Zenna
Hi, thanks for the enquiry, the density is 80, regards, Team Zenna
Gregory Casked
There seems to be a lot of "dancing" around the answers here.. using words like "core" or %Natural etc. so lets, make this simple shall we?
What is NOT natural in the product, ie apart from the natural "core" what other materials are used, ie is any foam used, is any synthetic material used in either the "core" other parts of the mattress or the cover..
What percentage of the actual mattress = natural?
1 answer
Jeffrey W.Zenna
Hi Gregory, thanks for the question, the core is simply the mattress, one block of 100% Natural Latex no foams no synthetic, no layers.
Nik Kiasked
I've slept on the mattress 3-4 weeks now, I am single and only slept on one side... today I layed on the other side and it is much different (higher, firmer)... the side I use is softer with slight body impression, my hips and butt sink further into the side I've used. I am 5ft 1 and 54kg. Is this a normal part of wearing in? Im worried I may have received a defective mattress. TIA, regards Nikki
3 answers
Jeffrey W.Zenna
Hi Nikki, latex does settle/soften a little in the 1st 3 months and then stops there, this is why we rotate more in the 1st year, latex loses the least in height and firmness of all mattress types, but if you think it is a problem, please contact us and we will gladly exchange it, the mattress should never be defective, it is a sophisticated automated manufacture run by computers which continually check density, consistency and there is thorough quality control.
Regards Team Zenna
I received a phone call yesterday and it was explained to me about needing to be turned to wear in. This being my first latex mattress I thought they just "bounced back" every time, and as there was nothing mentioned on the website about rotating/turning I assumed it wasn't necessary. The side I have slept on is more comfortable (softer) than the other, so if it stays this way I'll be happy, my concern was it was going to cave in, but apparently not :)
Jeffrey W.Zenna
Hi Nikki, thanks for that, we have been selling this latex core since 2007 with no issues, so we have the utmost confidence in the Zenna, after my 30 years in the bedding industry 100% Natural latex is the one product to perform consistently in comfort, health and longevity, as we discussed, latex always feels "crisper" when it arrives and then softens a little in the 1st 3 months and then doesn't change, it will NOT sag, but if there is anything you are unhappy about please contact us and we will gladly sort it out.
Regards
Team Zenna
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