??!

Pros

  • Interest-free repayments and no establishment fees for ZipPay (maximum $1,000 account limit)

  • 3 month interest-free period for ZipMoney (minimum $1,000 account limit)

  • Flexible payment plans - set up weekly, fortnightly or monthly repayments to suit your schedule

Cons

  • $6 Monthly Account Fee if you have a balance



  • $5 ZipPay / $15 ZipMoney Late Fee if you've made no repayments within 21 days of the due date

  • 1.5% payment processing fee if you use Zip to pay bills

  • Minimum $40 monthly repayment required

  • Conducts credit checks during applicatiopn; will affect your credit score if you default on payments



Reviews

3.9

1,328 reviews
5
(808)
4
(186)
3
(43)
2
(33)
1
(258)
  • Transparency
    2.2 (132)
  • Customer Service
    2.1 (116)
  • Rates and Fees
    2.7 (110)
  • Application Process
    2.7 (116)
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Reviewer Photos & Videos

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Riaz K.

Riaz K.Murray Mallee, SA

Very Helpful for people who wants to buy something but short on money and the great thing about zippay pay only $40 min.

published

Very good money lender and Do not to pay all the money at one time. minimum pay is $40 every month and no interest. It make since to join Zippay

Trevor J.

Trevor J.Sydney, NSW

absolutely painless

published

I have been using these guys for over 2 years now, started on small purchases hand tools Dremel drills and only had to pay back $60 a month I up-ed that to 50 a week just a great way to get items without having to wait too long and apart from a small monthly service fee no interest and that's ever! not even if you miss a payment. I now pay my power bill phone bill car insurance all those things that you need to pay monthly and as I pay a bit every week to Zip they cover the total sum of all the bills so it's painless I don't have to worry too much about it. without a doubt one of the best products on the market thanks guys your the best

M_and

M_andGreater Melbourne (Metropolitan), VIC

Good customer service

published

They have an easy application process and my experience with their customer support team was good. I bought three gift cards but I only received two of them. Vivien from customer support team resolved the issue quickly. thanks Vivien

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Angie

AngieSydney, NSW

  • 7 reviews

Highly Recommend it!

published

I've use other lines of credit. This is the most convenient for larger purchases. I had connection issues with the APP. However managed to get it working. It takes a few goes. I created my own login. No Facebook or Paypal. Good for people*** that can manage a budget.

Chris Lazarou

Chris LazarouSydney, NSW

Not sure what's going on with ZIP

published
1 comment
Zip Pay
ZipZip Pay
OldMate

OldMateGreater Melbourne (Outer), VIC

Absolutely horrible

published

Zips useless if you’re new to technology,
I Got all excited while going through the process only to find out that i needed a Active-Social Media Account and to have already made Purchases/Transactions with Online Banking

1 comment
Zip Pay
ZipZip Pay
James M.

James M.Hunter Region, NSW

$31 for less than a week

published

I signed up thinking I would use it. Then in the end I didn't need it. Closed it within a week. They claimed if you don't use it you don't pay. They charged me $31 for a week. Good product. Bad service

1 comment
Zip Pay
ZipZip Pay

Waste of time!!!

published

Applied for zip pay already have afterpay and latitude, no hassles there, but zip pay no way that’s what!
Absolute rubbish, too much drama, and excuses!
Afterpay all the way yeah!

1 comment
Zip Pay
ZipZip Pay
Raymond

RaymondSouth East Queensland, QLD

  • 31 reviews

Terrible

published
3 comments
Zip Pay
ZipZip Pay
Raymond
Raymond

If you read what i wrote i said i already did the bank verification, but was not goid enough. Faceache came as additional verification on top of the bank which is what makes zip so stupid

Zip Pay
ZipZip Pay
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Michelle

MichelleSydney Surrounds, NSW

Didn't even get to use

published

Apply for an account with zip pay I was approved went to buy a e-gift card all of a sudden it said your account is on hold now asking for photo ID I have plenty of ID even birth certificate utilities under my name have given bank details have Facebook account but not good enough have club card with photo my daughter opened one the day after she was approved also and got to use hers without any photo ID unbelievable

1 comment
Zip Pay
ZipZip Pay
Binno

BinnoSydney, NSW

Good luck if you change your phone number

published

Changed phone number and it is disgusting how much drama it is too do that....Account closed . Will stay with Afterpay way better. Hope no body else has this drama cheers

1 comment
Zip Pay
ZipZip Pay
Jayson B.

Jayson B.Murray Region, NSW

  • 5 reviews

Absolutely awesome - Like a Money club

published
Padmanabh

PadmanabhGreater Melbourne (Inner), VIC

  • 13 reviews
  • Verified customer

Collected personal info like bank statements for no reason, screenshot attached see for yourself

published
4 comments
Padmanabh
Padmanabh
Zip Pay
ZipZip Pay
Padmanabh
Padmanabh
K89

K89Greater Melbourne (Outer), VIC

  • 9 reviews

Use Afterpay instead.

published

When you apply for a zip pay account, after they decline you they take $1 from your bank account. Not alot of money for one person, but when they are taking that from thousands of people, they are raking it in! Oh and FYI I have been using Afterpay for years and they are a flawless service. Highly recommend Afterpay for people who want to make purchases now and can comfortably pay in four easy installments.

2 comments
Zip Pay
ZipZip Pay
K89
K89

Never got it back but I don't care. Keep it.

Denise M

Denise MHobart, TAS

  • 4 reviews

Zip Biz

published

Can I get help with Zip Biz? My husband doesn't appear to be able to use this in store or online? Seems useless having a product if it isn't accepted anywhere !

3 comments
Zip Pay
ZipZip Pay
Denise M
Denise M

Thanks for your response, it would seem that it wasn't fully set up. All good now thank you.

Zip Pay
ZipZip Pay
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tattie11

tattie11Perth

  • 14 reviews

Declined me for no good reason twice in 2 years

published

How is it possible that I can be approved for a 50 thousand dollar car and declined for <1000 on zippay? I use afterpay all the time, have never missed a payment, have a great credit score and work history. I know people who are on the pension with bad credit and get approved for zippay. I would like to know the approval criteria because it seems there are problems with it and i now feel like zippay is a company that I would never recommend to anyone

1 comment
Zip Pay
ZipZip Pay
AHR

AHR

  • 5 reviews
  • 1 like

Always a problem

published

Haven't been able to sign into my account for over a week. Can't even check my account and will be very angry if they try to charge a late fee as I can't access my account due to an error on their behalf.
Not the first time I've encountered this issue.

1 comment
Zip Pay
ZipZip Pay

Hi,

Sorry to hear about your experience with Zip, however, I am happy to assist you further if you could please email myself (Emily) at [email protected]
Thanks, Emily.

Amanda

AmandaNew South Wales

Avoid Zip Pay

published

Obstacles just about every step of the way.

It was so much better before, being able to pay off shops directly without the 'middle man' (i.e. international companies such as Zip Pay) limiting us and causing unnecessary stress. Zip was also too invasive of privacy and required too many personal details. Uncomfortably so. Maybe if enough people decide against using Zip, retail outlets in general will see value in returning to simple customer-to-seller payment methods?

In the end we decided to go with a low-rate credit card...and we have always decided against a credit card before now, so that's saying something!

Save yourself the hassle, give zip the flick!

2 comments
Zip Pay
ZipZip Pay
Amanda
Amanda
Rozzy M.

Rozzy M.

  • 5 reviews

easy to spread payments

published

have found them very accessible easy and easy to manage in the budget, big or small you choose the payments - found excellent for gifts and needs and work in the budget- the only thing to be able to contact would be nice if ever have an issue.

David M.

David M.Illawarra, NSW

Not very customer friendly

published

I enjoyed having a Zippay account for the convenience,
and was pleased with the service,
Until I had to query a gift card purchase where I had not received the Gift card I had purchased,
My account was sent to a locked state by the customer service representative and I had to make several phone calls to have myself verified and have the account unlocked, at my own expense all for something that I had already paid for and simply was asking to have emailed to the address noted on the account.
I will never use or recommend Zip to anyone.
Afterpay or Latitude are way better options.

2 comments
Zip Pay
ZipZip Pay
David M.
David M.

I have already deleted the app,
Wish i could delete my account.
Afterpay and Latititude are BETTER options

Page 3 of 67
See all Zip Pay reviews

Questions & Answers

Simone Cosgriff

Simone Cosgriffasked

I was about to use ZIP for the first time, but my account is on hold. I don’t understand why. It’s not because I have any outstanding payments as I haven’t even used it yet!

1 answer
lonleylad
lonleylad

Simone, take a bit of advice . dont use it . there is a lot of hidden things they dont tell you about,, afterpay may be a bit more dearer with repayments, but 4 payments and you are clear, i am clearing my acc up within a couple weeks and wont be using them any more . you cannot even cl;ose your acc ( they have to do it ).with this mob and if you are not careful it is easy to get into trouble with them,, there are a lot of faults with their web pages,, they will not get back in contact with hardly anyone, i dont think they intend on solving any problems,, all messages are generated,, i have sent an email off to dept of fair trading to see what i can do to get my funds back, zippay needs to either straighten themselves out or be closed down,, totally hopeless they are. spend about 10 minutes and read some of the complaints on here and see what i mean

Christopher S.

Christopher S.asked

I got some food using pay with zip i got my food but it still marked as pending how long till the money shows as spent?

2 answers
lonleylad
lonleylad

i cannot answer that question for you as i only use zip for ebay and online retail stores,, ebay keeps a record on how much you have left to spend on a gift card . but as for any thing else, sorry cannot help there,,

Christopher S.
Christopher S.

I used menulog but used that one time card my account shows money was used but has it undr as pending.

J Mck

J Mckasked

Zip pay is asking me to pay a difference because of my low credit. How do I calculate that difference and I was under the impression that there were no upfront costs

2 answers
taylor
taylor

try contacting them via email and see if they respond. I haven't come across what you are asking me. Is it noted in their terms and conditions? It is up to Zip to calculate the difference...ask for the clause in its terms and conditions stating you have to pay a difference due to your low credit. Unless their terms and conditions have changed there are no upfront costs to my knowledge. Openpay is a good one to use. You do pay %20 of your purchase upfront then you repay the rest of the amount of ex amount of months. It works out better in the end though.

Zip Pay
ZipZip Pay

Hi,

Please contact our customer care team at [email protected] for further assistance.
Thanks, Emily.

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