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Pros
Interest-free repayments and no establishment fees for ZipPay (maximum $1,000 account limit)
3 month interest-free period for ZipMoney (minimum $1,000 account limit)
Flexible payment plans - set up weekly, fortnightly or monthly repayments to suit your schedule
Cons
$6 Monthly Account Fee if you have a balance
$5 ZipPay / $15 ZipMoney Late Fee if you've made no repayments within 21 days of the due date
1.5% payment processing fee if you use Zip to pay bills
Minimum $40 monthly repayment required
Conducts credit checks during applicatiopn; will affect your credit score if you default on payments
Reviewer Photos & Videos
Riaz K.Murray Mallee, SA
Very Helpful for people who wants to buy something but short on money and the great thing about zippay pay only $40 min.
Very good money lender and Do not to pay all the money at one time. minimum pay is $40 every month and no interest. It make since to join Zippay
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Trevor J.Sydney, NSW
absolutely painless
I have been using these guys for over 2 years now, started on small purchases hand tools Dremel drills and only had to pay back $60 a month I up-ed that to 50 a week just a great way to get items without having to wait too long and apart from a small monthly service fee no interest and that's ever! not even if you miss a payment. I now pay my power bill phone bill car insurance all those things that you need to pay monthly and as I pay a bit every week to Zip they cover the total sum of all the bills so it's painless I don't have to worry too much about it. without a doubt one of the best products on the market thanks guys your the best
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M_andGreater Melbourne (Metropolitan), VIC
Good customer service
They have an easy application process and my experience with their customer support team was good. I bought three gift cards but I only received two of them. Vivien from customer support team resolved the issue quickly. thanks Vivien
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AngieSydney, NSW
- 7 reviews
Highly Recommend it!
I've use other lines of credit. This is the most convenient for larger purchases. I had connection issues with the APP. However managed to get it working. It takes a few goes. I created my own login. No Facebook or Paypal. Good for people*** that can manage a budget.
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Chris LazarouSydney, NSW
Not sure what's going on with ZIP
I signed up for a Zip Pay account about a month ago. I was able to access my account via the APP no worries at all in the first week. However, in the last week, every time I click on the APP or try to login on the website, it immediately takes me back to the sign in screen.I try to login but it keeps shooting me back to same login screen time and time again. I have sent an email requesting for someone to look into it about 9 days ago, still nothing. Sent another reminder today and still no one has come back to me. I am currently on hold and hav...Read more
e been for 20 mins with no idea where I am in the queue. I have had the same message saying I can press 5 to receive a call back but am reluctant to hang up as no one has responded to my emails. is everyone else having these issues? Just want this resolved so I can use it. So I have just pressed 5 as can't wait any longer but they have no record of who I am or or what number to call me on. How are they going to contact me??? Extremely frustrated. Chris1 comment
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OldMateGreater Melbourne (Outer), VIC
Absolutely horrible
Zips useless if you’re new to technology,
I Got all excited while going through the process only to find out that i needed a Active-Social Media Account and to have already made Purchases/Transactions with Online Banking
1 comment
ZipZip Pay
Hi,
We use social verification such as connecting to a Facebook, PayPal or LinkedIn account.... Read more
This allows us to confirm that the details you provided are correct, verify that you're a real person and confirm that you are 18 years or older. However we do understand not everybody has these social media platforms, so we also provide an option to complete this step by connecting via a bank verification. This is a secure step and uses the same encryption that Australian banks employ. If you would like further assistance Please contact our customer care team at [email protected] Thanks, Vivien.Similar opinion? Write a review on ieatwords.com.au!
James M.Hunter Region, NSW
$31 for less than a week
I signed up thinking I would use it. Then in the end I didn't need it. Closed it within a week. They claimed if you don't use it you don't pay. They charged me $31 for a week. Good product. Bad service
1 comment
ZipZip Pay
Hi James,
Sorry that you didn't have the experience you were hoping for using Zip! ... Read more
We do try to be very transparent with our fees, they are shown throughout the contract and we do display them on our help center https://help.zip.co/en/articles/29 Keep in mind that Zip Money establishment fees may apply which is required to be paid out before your account can be closed. If you would like any assistance with this, please contact us at [email protected] Thanks, Vivien.Similar opinion? Write a review on ieatwords.com.au!
Waste of time!!!
Applied for zip pay already have afterpay and latitude, no hassles there, but zip pay no way that’s what!
Absolute rubbish, too much drama, and excuses!
Afterpay all the way yeah!
1 comment
ZipZip Pay
Hi,
Your review is concerning to us. ... Read more
We would appreciate it if you would contact our customer care team by emailing [email protected] and requesting to speak with myself (Vivien). We apologise that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with Zip. Thanks, Vivien.Similar opinion? Write a review on ieatwords.com.au!
RaymondSouth East Queensland, QLD
- 31 reviews
Terrible
Unbelievable
I went through the sign up process, all the hoops.
Did the bank id stuff, put in a debit card for the same bank,
And then,
We need to identify you more.
Connect to facebook or paypal account.
Zip are you nuts.
Not everyone has a faceache or,paypal account, nor want them.
If bank id is not good enough for you, zip is not good enough for me.
...Read more
3 comments
ZipZip Pay
Hi Raymond,
We use social verification such as connecting to a Facebook, PayPal or LinkedIn account.... Read more
This allows us to confirm that the details you provided are correct, verify that you're a real person and confirm that you are 18 years or older. However we do understand not everybody has these social media platforms, so we also provide an option to complete this step by connecting via a bank verification. This is a secure step and uses the same encryption that Australian banks employ. Thanks, Vivien.If you read what i wrote i said i already did the bank verification, but was not goid enough. Faceache came as additional verification on top of the bank which is what makes zip so stupid
ZipZip Pay
Hi Raymond,
I'm sorry to hear about your experience and whilst I understand your frustration we have the mandatory social verification step in place to ensure all applications are legitimate and valid.... Read more
If you would like me to personally look into your account, please email me at [email protected] Thanks, Vivien.Similar opinion? Write a review on ieatwords.com.au!
Find out how Zip Pay compares to other Buy Now, Pay Later Services
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MichelleSydney Surrounds, NSW
Didn't even get to use
Apply for an account with zip pay I was approved went to buy a e-gift card all of a sudden it said your account is on hold now asking for photo ID I have plenty of ID even birth certificate utilities under my name have given bank details have Facebook account but not good enough have club card with photo my daughter opened one the day after she was approved also and got to use hers without any photo ID unbelievable
1 comment
ZipZip Pay
Hi Michelle,
I'm sorry to hear about your experience and whilst I understand your frustration we have these steps in place to ensure all accounts with us are kept as safe and secure as possible.... Read more
If you would like me to personally look into your account to see what we can do to resolve this, please email me at [email protected] Thanks, Vivien.Similar opinion? Write a review on ieatwords.com.au!
BinnoSydney, NSW
Good luck if you change your phone number
Changed phone number and it is disgusting how much drama it is too do that....Account closed . Will stay with Afterpay way better. Hope no body else has this drama cheers
1 comment
ZipZip Pay
Hi Binno,
I'm sorry to hear about your experience and whilst I understand your frustration we have these steps in place to ensure all accounts with us are kept as safe and secure as possible.... Read more
If you would like me to personally look into your account to see what we can do to resolve this, please email me at [email protected] Thanks, Emily.Similar opinion? Write a review on ieatwords.com.au!
Jayson B.Murray Region, NSW
- 5 reviews
Absolutely awesome - Like a Money club
I love the way zip pay works. It's like belonging to a money club. Membership of this "Club" (It's not really a club of course) costs $6 per month. This is how I look at it anyway. Then the minimum repayment is just $40 per month. It's taken on the last day of the month. So they will take $46 from your account every month until the balance reaches zero. then you don't have to pay the $6 per month anymore either. When you borrow $1000 (for e.g.) $6 per month is not much to pay if you are comparing it to interest. However, it's a hell of a lot if...Read more
you only borrowed $100 or only owe then $100. In Any Case, my PC died about 6 months ago and I did not have enough money to buy a new one. So I used Zip Pay. I was able to set it up really fast. I got my new PC Parts and have been so happy with Zip Pay. I recommend it to anyone who can afford $46 or more per month in repayments. Of course, you can customize how much your repayments are. Those repayments must happen (if you owe them any money) but you can also make extra payments whenever you want. So Flexible. My experience with Zip Pay has been totally positive.Similar opinion? Write a review on ieatwords.com.au!
PadmanabhGreater Melbourne (Inner), VIC
- 13 reviews
- Verified customer
Collected personal info like bank statements for no reason, screenshot attached see for yourself
In the last review I explained how I have been told lies about my application. I've been clearly told that my application is almost finalised only identity verification is remaining. Accounting team will get in touch.
No one contacted for over 2 weeks and then when I published a review here, all the bells rang in their office and they started responding, however for no good reason.
They asked me for the bank statements, mobile number verification and eventually told me your application is rejected. Bizarre ain't it?
Now the shady thing is, ...Read more
look the screenshots below, they asked me to provide my bank statements to "remove my details from their system" and in the next email they said, we cannot remove the personal details. I then called and had a word with their team lead and asked why you guys asked for my bank statements if you knew you can't remove from your system?4 comments
Product review rejected the previously published review, as I posted another one,
Here is my first review,... Read more
So you wake up on a fine morning and check emails on your mobile and zippay promotional email catches your attention. You try to sign up online and see that it's one of the crappiest websites you've ever dealt with. It asks you all your details then in the end it asks you add your card details and then gives you error after errors. So you finally get frustrated and call their customer service to complete the application, they tell you to prove your identity by giving them a proof of your mobile number that is under your name. You do it as asked but still they don't verify your application nor do they update you on what's happening and why it is happening whatever the hell is happening. Annoyed you call them over and over and they eventually tell you that your application is with their account team and they will call you to verify (again verify! not sure if the Swiss bank even need such a tough verification process). You agree to that as well and wait over a week. Upon receiving zero communication you call them again after a week and they say 'it's still with accounting team' and then when you ask what's a timeline like? Because of all the wrong doings in the your previous life you receive an answer like "there's no timeline as we've a load of backlogs". Then you ask why didn't you mention this on your website or over the call or email or in newspaper or on NASA space shuttle so that people should see it. After all if the application gets rejected, you get that stain on your credit score. So what did you achieve here? a loads of..... (complete this sentence in your own review, I like creativity please!!)ZipZip Pay
Hi Padmanabh.
Thank you for your review.
For the security of our Zip accounts, we do require further information to be able to assess an application as responsible lenders. ... Read more
David, please stop posting copy paste responses, read the reviews carefully first.
It's not about storing my personal details, I know you need to do that. But I am asking about why did she ask about t... Read more
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K89Greater Melbourne (Outer), VIC
- 9 reviews
Use Afterpay instead.
When you apply for a zip pay account, after they decline you they take $1 from your bank account. Not alot of money for one person, but when they are taking that from thousands of people, they are raking it in! Oh and FYI I have been using Afterpay for years and they are a flawless service. Highly recommend Afterpay for people who want to make purchases now and can comfortably pay in four easy installments.
2 comments
ZipZip Pay
Hi
The $1 pre auth is just a procedural check to confirm that the card is valid. The $1 pending charge is auto expired so it never fully processes, however it can take 2-3 business days to expire.
Fee... Read more
Never got it back but I don't care. Keep it.
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Denise MHobart, TAS
- 4 reviews
Zip Biz
Can I get help with Zip Biz? My husband doesn't appear to be able to use this in store or online? Seems useless having a product if it isn't accepted anywhere !
3 comments
ZipZip Pay
Hi Denise,
You can shop anywhere with Zip Biz!
Once you know what store you would like to check out with, please get in touch with us via [email protected] with the name of the business and we will be... Read more
Thanks for your response, it would seem that it wasn't fully set up. All good now thank you.
ZipZip Pay
Hi Denise,
I hope everything is all sorted now.... Read more
Please contact us on 02 8294 2345 if you have any further questions regarding your negative review above. Thanks, Emily and VivSimilar opinion? Write a review on ieatwords.com.au!
Find out how Zip Pay compares to other Buy Now, Pay Later Services
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tattie11Perth
- 14 reviews
Declined me for no good reason twice in 2 years
How is it possible that I can be approved for a 50 thousand dollar car and declined for <1000 on zippay? I use afterpay all the time, have never missed a payment, have a great credit score and work history. I know people who are on the pension with bad credit and get approved for zippay. I would like to know the approval criteria because it seems there are problems with it and i now feel like zippay is a company that I would never recommend to anyone
1 comment
ZipZip Pay
Hi,
Thanks for taking the time to apply for a Zip account.... Read more
At Zip we value responsible lending, which means our lending criteria may be stricter or more comprehensive than other providers. When applications are assessed we take into consideration a number of different factors. Feel free to contact our customer care at [email protected] for more information on the factors that are assessed with applications. Thanks, Vivien.Similar opinion? Write a review on ieatwords.com.au!
AHR
- 5 reviews
- 1 like
Always a problem
Haven't been able to sign into my account for over a week. Can't even check my account and will be very angry if they try to charge a late fee as I can't access my account due to an error on their behalf.
Not the first time I've encountered this issue.
1 comment
ZipZip Pay
Hi,
Sorry to hear about your experience with Zip, however, I am happy to assist you further if you could please email myself (Emily) at [email protected]
Thanks, Emily.
Similar opinion? Write a review on ieatwords.com.au!
AmandaNew South Wales
Avoid Zip Pay
Obstacles just about every step of the way.
It was so much better before, being able to pay off shops directly without the 'middle man' (i.e. international companies such as Zip Pay) limiting us and causing unnecessary stress. Zip was also too invasive of privacy and required too many personal details. Uncomfortably so. Maybe if enough people decide against using Zip, retail outlets in general will see value in returning to simple customer-to-seller payment methods?
In the end we decided to go with a low-rate credit card...and we have always decided against a credit card before now, so that's saying something!
Save yourself the hassle, give zip the flick!
2 comments
ZipZip Pay
Hi Amanda,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to [email protected] with any further comments, concerns, or sug... Read more
gestions you wish to share. We would love to see if we can assist you.Hi Harry,
I never wanted to use this service in the first place but we needed to make an urgent purchase and it was the only pay-off option at the shop.
Unfortunately have already tried to reach out so is past that now. ... Read more
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Rozzy M.
- 5 reviews
easy to spread payments
have found them very accessible easy and easy to manage in the budget, big or small you choose the payments - found excellent for gifts and needs and work in the budget- the only thing to be able to contact would be nice if ever have an issue.
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David M.Illawarra, NSW
Not very customer friendly
I enjoyed having a Zippay account for the convenience,
and was pleased with the service,
Until I had to query a gift card purchase where I had not received the Gift card I had purchased,
My account was sent to a locked state by the customer service representative and I had to make several phone calls to have myself verified and have the account unlocked, at my own expense all for something that I had already paid for and simply was asking to have emailed to the address noted on the account.
I will never use or recommend Zip to anyone.
Afterpay or Latitude are way better options.
2 comments
ZipZip Pay
Hi David,
I'm sorry to hear about your experience and whilst I understand your frustration we have these steps in place to ensure all accounts with us are kept as safe and secure as possible.... Read more
If you would like me to personally look into your account to see what we can do to resolve this, please email me at [email protected] Thanks, Emily.I have already deleted the app,
Wish i could delete my account.
Afterpay and Latititude are BETTER options
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Questions & Answers
Simone Cosgriffasked
I was about to use ZIP for the first time, but my account is on hold. I don’t understand why. It’s not because I have any outstanding payments as I haven’t even used it yet!
1 answer
Simone, take a bit of advice . dont use it . there is a lot of hidden things they dont tell you about,, afterpay may be a bit more dearer with repayments, but 4 payments and you are clear, i am clearing my acc up within a couple weeks and wont be using them any more . you cannot even cl;ose your acc ( they have to do it ).with this mob and if you are not careful it is easy to get into trouble with them,, there are a lot of faults with their web pages,, they will not get back in contact with hardly anyone, i dont think they intend on solving any problems,, all messages are generated,, i have sent an email off to dept of fair trading to see what i can do to get my funds back, zippay needs to either straighten themselves out or be closed down,, totally hopeless they are. spend about 10 minutes and read some of the complaints on here and see what i mean
Christopher S.asked
I got some food using pay with zip i got my food but it still marked as pending how long till the money shows as spent?
2 answers
i cannot answer that question for you as i only use zip for ebay and online retail stores,, ebay keeps a record on how much you have left to spend on a gift card . but as for any thing else, sorry cannot help there,,
I used menulog but used that one time card my account shows money was used but has it undr as pending.
J Mckasked
Zip pay is asking me to pay a difference because of my low credit. How do I calculate that difference and I was under the impression that there were no upfront costs
2 answers
try contacting them via email and see if they respond. I haven't come across what you are asking me. Is it noted in their terms and conditions? It is up to Zip to calculate the difference...ask for the clause in its terms and conditions stating you have to pay a difference due to your low credit. Unless their terms and conditions have changed there are no upfront costs to my knowledge. Openpay is a good one to use. You do pay %20 of your purchase upfront then you repay the rest of the amount of ex amount of months. It works out better in the end though.
ZipZip Pay
Hi,
Please contact our customer care team at [email protected] for further assistance.
Thanks, Emily.
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ZipZip Pay
Hi Chris,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would like the opportunity to investigate your feedback further. ... Read more
Please could you contact myself (Vivien) at [email protected] We will work with you to resolve any issues as quickly as possible. Thanks, Vivien.