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12 questions from our users
Mark L.asked
I have a 8kg machine, when I start the machine the pump is running . So I can't fill the machine. Is there a reset to fix this ??
Mark
1 answer
Hi Mark, give customer service a call 24/7 on:
Customer Care Centre
24 Hours 7 Days
Haier Appliances
P.O. Box 798
Cleveland
QLD, 4163
Australia
Phone: 1300 729 948
Fax: +61 7 3826 9298
Paulasked
How do you remove the top cover to clean behind it with soap powder flakes?
2 answers
The fastest way for us to help you is through our Live Chat. Please click on the 'Live Chat' icon at the bottom right hand side of your screen.
Hi Paul as it is a maintenance question please call Haier Customer Care Centre
24 Hours 7 Days
Haier Appliances
P.O. Box 798
Cleveland
QLD, 4163
Australia
Phone: 1300 729 948
Fax: +61 7 3826 9298
Haier HWT60AW1 adjust balance problem inside machine, there are 4 spring loaded adjustable rods . 1 of 4 is a bit loose
Ronnieasked
Does the machine spray when rinsing? I am using a hose to feed water in manually until laundry is fixed so I have to time it
2 answers
Hi Ronnie, Good Question Not that I am aware of, I know what you mean though. I'd give these guys a call
to check. Post a reply when you find out.
Haier Customer Care Centre
24 Hours 7 Days on 1300 729 948
Haier Appliances
P.O. Box 798
Cleveland
QLD, 4163
Australia
Phone: 1300 729 948
Fax: +61 7 3826 9298
Sorry not sure, As we only had the washing for a week, As I did not like it, It Tangled all the clothes up
Mark A.asked
How to reset the e3 code
1 answer
E3: The washtub is not spinning. This is due to the washer not being leveledproperly or an overloaded tub. Adjust the leveling legs to balance the washer.Remove some clothing and rearrange the clothes inside the tub. The machinewill start within 10 seconds after being rebalanced
Te Huarahi R.asked
I have had my machine for 1 year and it no longer let's me choose the cycle. I dont want to wash with warm water as this costs more to run. What do I do? I have tried turning it off then waiting then On it still just starts with what ever loaf it wants to...
1 answer
Hahahaha tell me about it. Had repair guy come to change a part but didnt fix it. So i told him r u sure its not the button part. I was rite.
So if u unscrew the screews on the top wer the buttons r and lift it like a oven top does... he unscrewd under the buttons an fiddled with it and boom machine g2g. Its not the switchnoard thing on righthand side hahahahaha. Now my spin pump is tired E1 and no drain after rinse and spin cycle sounds like tired an slow and restarting ova n ova. I hate it. Now ots leaking out the new spin pump he replaced after another week later.
Danielleasked
When i press the power button to turn the machine on it's starts a cycle automatically and won't let me pause or change anything. Is there a way to reset the machine so it no longer does this?
2 answers
Same!!!
Hahahaha tell me about it. Had repair guy come to change a part but didnt fix it. So i told him r u sure its not the button part. I was rite.
So if u unscrew the screews on the top wer the buttons r and lift it like a oven top does... he unscrewd under the buttons an fiddled with it and boom machine g2g. Its not the switchnoard thing on righthand side hahahahaha. Now my spin pump is tired E1 and no drain after rinse and spin cycle sounds like tired an slow and restarting ova n ova. I hate it. Now ots leaking out the new spin pump he replaced after another week later.
Andy Pageasked
Having a few balance problems.Where can I download an instruction manual PLEASE?
1 answer
https://www.haier.com.au/products/laundry/washing-machines/?productuid=544FAA1F-0D0E-8CA8-1E6E01DCA81837FB
Go to download>support material at the bottom of the page
brenda o.asked
Had our haier 8kg Hwt80aw1 for about 3years wont spin out cleaned pump checked everything read booklet still wont spin could the pump be stuffed
1 answer
Hey sorry to jump on your comment but I own the 7kg how did you clean the pump? Mine spins just doesn't drain the water, I've already checked the drain pipes
Enukzasked
Hi am have purchased a haier 8kg model number hwt80aw1 now the first 4 minutes into doing washing it starts beeping and says e1 I have drained the machine right our n cleaned the filters but when restarting the washing it does the same thing would I need to call someone to get it solved or is there something I am missing and u could tell me if so I really need your help into solving this issue? thanks
3 answers
Have you checked than manual, it explains all the error codes.
Yes I have read it over and over
At the beginning of Normal cycle, no time was displayed, then came 44, then got still at 40 and kept filling water for so long, any help how to operate this.
Jmareeasked
“Anyone had an issue with the cloths not being spun dry enough even after running a 2nd final spin cycle?”
I’ve only had it a week, has been used continuously, 25 plus loads and hasn’t missed a beat, used every cycle, washes and rinses perfectly other than the spin issue, which was apparent upon completion of the 1st wash. I’m really pleased. Also own a Haier 2 door side by side Refrigerator, 6yrs old, has never made a sound, touch wood, ‘quiet’ amazing...lol...being the reason for selecting this brand of washer.
No answers
DISGUSTED CUSTOMERasked
I bought this washing machine back Feb 2018. Fits perfectly in the small area. The machine washes well generally but i have found if you put 1 towel in a normal load you have a whole heap of unbalancing going on and sound like the floor is going to cave in with all the banging.I worried the machine will damage itself. Yes I stop it and sort the items to try to find the balance but if this doesnt work an error message displays F2 WHICH IS NOT IN THE MANUAL OR TROUBLE SHOOTING section. We have adjusted the levelling feet and it seems very stable n solid but im not game leave the house when its operating due to this unbalancing issue. Any suggestions? The towel setting is a nightmare with unbalancing.
6 answers
Hi I bought the same machine in December and experienced the same issues however I got onto Haier Customer Care and was advised to get a techican out of which I did and have found the balancing rods are fautly - these are to be replaced under warranty so will let you know how it goes once replaced - cheers
To follow up - the technician has been and replaced the balancing rods machine is working great now - also he commented that these are one of the better machines hope this helps
To follow up - the technician has been and replaced the balancing rods machine is working great now - also he commented that these are one of the better machines hope this helps
Zoranasked
just purchased the HWT80AW1, all good so far.
when I open the lid in a cycle the machine stops, when I put the lid down I would have thought (as per my previous machine) it would start after a certain time, this machine dos not.
I am doing something wrong? is there a setting I can enable?
1 answer
Yes Zoran, it can be confusing when our old machine started again once you close the lid and the new one doesn't.
Same thing happened to me, and I immediately realised that they must do them differently now.
For this one, once you close the lid you need to press the start button again, the one next to the power button with the arrow that you press to start the wash when you finish choosing the cycle settings, it won't start by itself again until you do that.
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