Read also:
eulactol cuticle and nail cream difference between nan ha gold and nan pro gold hortico weed killer 360 instructions kmart wet and dry vacuum review racv emergency home assist reviewA&L Windows (page 2 of 22)
Reviewer Photos & Videos
ChristopherSouth East Queensland, QLD
Great Customer service
I would like to thank Jacqueline for her prompt service in providing me with the materials I needed for my repair job right away. From the moment of my first call to A&L to when I was told the items were waiting for pick up was only about 2 hours.
2 comments
Thanks a lot, Lorna
Similar opinion? Write a review on ieatwords.com.au!
BruceSouth East Queensland, QLD
- 2 reviews
Great screen door
Waiting for our front door screen to be installed, call window set for 0630-0900. Callam called us from the front gate at 0645 and job done by 0715 ! How good was that. Door looks great and installation was efficient. Callam vacuumed the wood shavings too! Previous window glazing job done professionally as well.
1 comment
Lorna F.A&L Windows
Hi Bruce,
Thank you for leaving this 5 star review.... Read more
Great to see our technicians are working efficiently and providing our customers with 5 star service. Do not hesitate to contact us if you require anything further. Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
BillGreater Melbourne (Metropolitan), VIC
Great Service in Difficult Times
Mortice lock stopped working, A&L were very responsive scheduling service call, due to lockdown couldn’t happen but they posted out (even under lockdown) a replacement lock which I was able to install myself. Very happy! Great service!
1 comment
Lorna F.A&L Windows
Good afternoon Bill,
Thank you so much for your kind words and for being so understanding during these unforeseen circumstances. A&L Windows is committed to providing the support you need where poss... Read more
ible, whilst ensuring the safety of our customers and employees. Stay safe and strong.Similar opinion? Write a review on ieatwords.com.au!
Find out how A&L Windows compares to other Door & Window Shops
Know better, choose better.
PaulSouth East Queensland, QLD
Consistantly great service
I have been dealing with A & L for a number of years as an employee of a large residential home builder in QLD. Gina our dedicated service officer is always going beyond the call of duty to deliver great consistant service. This is a key factor to helping us deliver the same great service to our own customers. Thanks Gina and team A & L
1 comment
Lorna F.A&L Windows
Hi Paul,
What a fantastic 5 star review for you to write.... Read more
Thank you for taking time out to leave this review. I am so pleased Gina has been able to deliver you such a high level of customer service. Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
Perfect
I’d like to give a big thank you to Katelyn M. She is absolutely a pleasure to deal with. Always willing to help out when it’s needed the most. I would have to say Katelyn is Great asset to the A&L team.
1 comment
Lorna F.A&L Windows
HI Andrew,
Thank you for leaving this positive 5 star review. I have passed this onto Katelyn and the rest of the team. Great to she is keeping our customers happy with her customer service levels.... Read more
Best regards, Lorna Fabian - Customer service ManagerSimilar opinion? Write a review on ieatwords.com.au!
JulieSouth East Queensland, QLD
Great Business Partner to work with
I have been working with A&L for many years now, as one of our trusted business partners. Darren and Gina have always been an absolute pleasure to deal with in terms of both Sales and Technical assistance. They are both extremely knowledgeable, responsive, helpful and dedicated, making my job easier, and most of all helping our customers. Thank you team!
1 comment
Lorna F.A&L Windows
Hi Julie,
Its so refreshing to hear such positive feedback from one of our customers.... Read more
Thank you for taking the time out to leave A&L, Darren and Gina this 5 star review. Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
MonikaSouth East Queensland, QLD
A&L SERVICE REVIEW
Corey and Nev came to our property in Gatton
very friendly, professional, clean and quick.
explain what they were doing
Insulating all Security screens and Doors.
Thank you for a job well done.
Be safe
1 comment
Lorna F.A&L Windows
Hi Monika,
Thank you so much for taking time out to leave this review for our service team.... Read more
I have passed this on to them and the rest of our group. Do not hesitate to call us if you need anything further. Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
ClawsGreater Melbourne (Metropolitan), VIC
- 2 reviews
After Sales Perfection
I'd like to say a big "thank you" to the A&L Windows team.
Recently I had cause to contact A&L Windows regarding a service requirement - the team were extremely helpful and the request was resolved.
Well done to everyone involved.
1 comment
Lorna F.A&L Windows
Hi,
Thank you for taking time out to leave this review for A&L Windows.... Read more
Best regards, Lorna Fabian - customer service ManagerSimilar opinion? Write a review on ieatwords.com.au!
Peter
- 2 reviews
A great service from start to finish.
We would like to thank Jacqueline & Laura from the A&L Internal Sales team in Brisbane for their friendly and prompt information and quotes regarding our sliding door fly screens. What was even more amazing was that Andy drove from Brisbane to Harrington (NSW) to install them. Andy had just driven over 600km's and installed the four screens to a very high standard. We would like to thank all three of you for a fantastic service.
Kerrie & Peter
Harrington NSW
1 comment
Lorna F.A&L Windows
Hi Peter,
Thank you for leaving this 5 star review for the team. We are so pleased you were happy with your service from start to finish. Please do not hesitate to contact us for anything further.... Read more
Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
Find out how A&L Windows compares to other Door & Window Shops
Know better, choose better.
Great customer service
Jacqueline was really helpful throughout the whole window ordering process and very quick to reply to any questions I had
Thank you very much Jacqueline and the whole A&L team
1 comment
Lorna F.A&L Windows
Hi George,
Thank you so much for taking time out to leave this review for Jacqueline and the team.... Read more
Please do not hesitate to contact us if you need anything further. Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
Job done
Daniel was great - fixed the problem right up. Now I’m just filling words to get to the thirty it says I have to have to be able to post this
1 comment
Lorna F.A&L Windows
Hi Daphnee,
Thank you for your 5 star review. We appreciate you taking time out to leave it on our page.... Read more
I have shared this with Daniel and the rest of the team. Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
Great service and awesome products
I have used A&L windows at my house. Service from them was fantastic particularly Daniel Brecknell was awesome. He gave me some good advice and his finishes were perfect. I totally recommend A&L windows.
1 comment
Lorna F.A&L Windows
Hi Andy,
Thank you for sharing this on our product review page. We appreciate you taking time out to leave a positive review.... Read more
I have shared this with our team. Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
Great onsite service
I'm in the building industry, and use A&L windows. Their customer support officer, Katey Moore is fantastic!!!! ever helpful and has a great product knowledge.
The onsite service division is similar, particularly Daniel Brecknell. Dan regularly goes over and above onsite and is very obliging for any extras that may pop up from time to time.
1 comment
Lorna F.A&L Windows
Hi Sean,
Thanks so much for leaving this review for A&L and our team.... Read more
Its great to see this level of Feedback from our customers. I have shared this with everyone. Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
ElleSSouth East Queensland, QLD
Thank you Darren!
We speak with Darren on a regular basis; he is always genuinely helpful and nothing is too much trouble - the information we receive goes above & beyond the expectation. Very much appreciated.
1 comment
Lorna F.A&L Windows
Hi Elle,
Thank you so much for your wonderful 5 star review for Darren.... Read more
So glad he is able to deliver such great customer service. Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
TimGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 1 like
Not a good experience.
Shocking everything! It took 6 months and upwards of 10 hours of my own communication, misdirection, and liasing (all of which I had to initiate) with staff on all levels from the bottom to the top, to get a screen door reinstalled. Initially, the door looked terrible. Scratches, gaps, dints, slants, the works! (I wish I could add photos) Then they blamed the builder of the house for not making the door square. Today it was finally completed. The only plus were the two gentleman that installed it were professional and knew what they were doing. I would not recommend, and as an organisation, would suggest they take a look at their training of employees, and internal communication protocols. Disgrace!
2 comments
Lorna F.A&L Windows
Good morning Tim,
I apologise you didn't have a great experience with A&L Windows, we appreciate you taking the time to leave your feedback as we use these comments to improve. I believe this has bee... Read more
n resolved and service was completed on Tuesday 10/03/2020. Please contact us if you have any further issues and we look forward to working towards your satisfaction.Hi Lyanna. The issue was resolved - however 6 months later, and in a terribly disrespectful fashion. I appreciate you getting back to me (to be honest, based on your organisations past responses, I th... Read more
ought this wouldn't happen), however the problem wasnt the final product, it was the treatment of customers in the 6 months to get there. If we took time into consideration and the time I wasted calling your team and having to follow up, you should have paid me the amount I paid you for the door. A sad result for A&L unfortunately.Similar opinion? Write a review on ieatwords.com.au!
Find out how A&L Windows compares to other Door & Window Shops
Know better, choose better.
Great Service
I called and spoke with Lisa Egan who promptly sent me a quote for fly screens to my house, it was a quick easy service. I would highly recommend this company.
Thank you!
1 comment
Lorna F.A&L Windows
Hi Nick,
Please to hear Lisa was able to give you quick easy service. Thank you for taking time out out leave this great review. Do not hesitate to contact us if you require anything further.... Read more
Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
Valued CustomerHunter Region, NSW
Outstanding Service
I deal with Craig Crossley on a daily basis, his deminor is exceptional and no issue big or small is ever an problem. Craig always responds with an answer in a timely manner and is always on hand to assist wherever he can. It has been a pleasure since he has been on board.
1 comment
Lorna F.A&L Windows
Hi,
Thank you for the 5 star review for Craig and A&L. We love hearing such positive feedback from our customers. I have shared this with Craig and the rest of our team. Great way to end the week.... Read more
Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
Happy CustomerSouth East Queensland, QLD
Exceptional service.
I deal with Katelyn Moore on a weekly basis and her service and communication is awesome. She is always happy to help prompt with her quotes. She also keeps me updated on quote status if there is a delay.
1 comment
Lorna F.A&L Windows
Hi,
Great to see another "happy customer" of ours post such a positive review.... Read more
I have shared this with Katelyn and the rest of the team. Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
Good solution to our problem
We needed screens that met regulatory standards as windows overlooked a pool. However, we didn't want to overspend or interrupt the views. We got a speedy, friendly service from the A&L team (Katelyn) and very happy with the product now it has been installed.
1 comment
Lorna F.A&L Windows
Hi Tim,
Awesome review ! Thank you for taking the time leave it. I'm glad Katelyn was able to assist you. Do not hesitate to contact us if you need anything further.... Read more
Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
saratQueensland
excellent service
I am working as an estimator, and my first point of contact is Katelyn Moore @Internal Sales is damn quick at responding to your queries and a good customer service. Overall excellent service. :).
1 comment
Lorna F.A&L Windows
Hi Sarat,
Thank you for taking time out to leave this review for Katelyn. She is extremely efficient and a real asset to our our team.... Read more
Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Neville Jesseasked
Hi Neville here.
We had a home built by Indigo homes at Karalee QLD, handover June 2014. The Sliding Window Sashlock - QLD / NSW version has broken and fallen from the window when being closed. The window faces north and the sunlight has caused the plastic in the sashlock to become brittle and break. Is it still under warranty? If not how do I get the Sash lock replaced?
3 answers
Lorna F.A&L Windows
Hi,
Please email me your full address and i will arrange for a new one to be posted to you. [email protected]
Thanks
Thank you for your prompt reply to my question. I am grateful for your help. Address as follows:
Mr N Jesse 121 Diamantina Circle Karalee 4306.
Lorna F.A&L Windows
Hi Neville,
I will post you out a couple today. Just so you have some spares. They come with instructions.
Best regards, Lorna Fabian - Customer Service Manager
Alison McGearyasked
I need a replacement sliding window sash lock to replace a broken one - the window is 10 years old. Could someone please let me know how I order one and ow to safely replace it. Thank you
1 answer
A&L M.A&L Windows
Hi,
Please email me direct with your address on [email protected] and i can organise this for you.
Thanks
Shayne B.asked
How do you remove and fit new rollers to a A&L sliding glass door. The door will not lift out from bottom like normal sliding doors and windows. I watched plenty of videos but none of them are the same as the A&L door i have.
1 answer
Lorna F.A&L Windows
Hi Shayne,
Can you email me at [email protected] and just give me your address. Ill be able to look your job up and see what we used on it and help you out.
Best regards, Lorna Fabian - Customer Service Manager
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Lorna F.A&L Windows
Hi Christopher,
Thank you for taking time out to leave us this 5 star review.... Read more
We are so pleased Jacqueline was able to give you such a high and prompt level of customer service. Please do not hesitate to contact us if you require anything further. Best regards, Lorna Fabian - Customer Service Manager