??!

Reviews

4.2

433 reviews
5
(332)
4
(18)
3
(5)
2
(12)
1
(66)
  • Product Quality
    4.8 (227)
  • Return Claim MadeYes (12) · No (239)
  • Job Satisfaction
    4.9 (176)
  • Customer Service
    4.8 (230)
Previous
Next

Reviewer Photos & Videos

  • More
Christopher

ChristopherSouth East Queensland, QLD

Great Customer service

published

I would like to thank Jacqueline for her prompt service in providing me with the materials I needed for my repair job right away. From the moment of my first call to A&L to when I was told the items were waiting for pick up was only about 2 hours.



Customer Service
Product Quality
2 comments
A&L Windows
Lorna F.A&L Windows
Christopher
Christopher

Thanks a lot, Lorna

Bruce

BruceSouth East Queensland, QLD

  • 2 reviews

Great screen door

published

Waiting for our front door screen to be installed, call window set for 0630-0900. Callam called us from the front gate at 0645 and job done by 0715 ! How good was that. Door looks great and installation was efficient. Callam vacuumed the wood shavings too! Previous window glazing job done professionally as well.

Customer Service
Return Claim MadeNo
1 comment
A&L Windows
Lorna F.A&L Windows
Bill

BillGreater Melbourne (Metropolitan), VIC

Great Service in Difficult Times

published

Mortice lock stopped working, A&L were very responsive scheduling service call, due to lockdown couldn’t happen but they posted out (even under lockdown) a replacement lock which I was able to install myself. Very happy! Great service!

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationA&L Dandenong South
See all answers
1 comment
A&L Windows
Lorna F.A&L Windows
Door & Window Shops

Find out how A&L Windows compares to other Door & Window Shops

Know better, choose better.

Compare all
Paul

PaulSouth East Queensland, QLD

Consistantly great service

published

I have been dealing with A & L for a number of years as an employee of a large residential home builder in QLD. Gina our dedicated service officer is always going beyond the call of duty to deliver great consistant service. This is a key factor to helping us deliver the same great service to our own customers. Thanks Gina and team A & L

Return Claim MadeNo
1 comment
A&L Windows
Lorna F.A&L Windows

Perfect

published

I’d like to give a big thank you to Katelyn M. She is absolutely a pleasure to deal with. Always willing to help out when it’s needed the most. I would have to say Katelyn is Great asset to the A&L team.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
See all answers
1 comment
A&L Windows
Lorna F.A&L Windows
Julie

JulieSouth East Queensland, QLD

Great Business Partner to work with

published

I have been working with A&L for many years now, as one of our trusted business partners. Darren and Gina have always been an absolute pleasure to deal with in terms of both Sales and Technical assistance. They are both extremely knowledgeable, responsive, helpful and dedicated, making my job easier, and most of all helping our customers. Thank you team!

Customer Service
Return Claim MadeNo
1 comment
A&L Windows
Lorna F.A&L Windows
Monika

MonikaSouth East Queensland, QLD

A&L SERVICE REVIEW

published

Corey and Nev came to our property in Gatton
very friendly, professional, clean and quick.
explain what they were doing
Insulating all Security screens and Doors.
Thank you for a job well done.
Be safe

Store LocationDid it all over the phone
1 comment
A&L Windows
Lorna F.A&L Windows
Claws

ClawsGreater Melbourne (Metropolitan), VIC

  • 2 reviews

After Sales Perfection

published

I'd like to say a big "thank you" to the A&L Windows team.
Recently I had cause to contact A&L Windows regarding a service requirement - the team were extremely helpful and the request was resolved.
Well done to everyone involved.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
A&L Windows
Lorna F.A&L Windows
Peter

Peter

  • 2 reviews

A great service from start to finish.

published

We would like to thank Jacqueline & Laura from the A&L Internal Sales team in Brisbane for their friendly and prompt information and quotes regarding our sliding door fly screens. What was even more amazing was that Andy drove from Brisbane to Harrington (NSW) to install them. Andy had just driven over 600km's and installed the four screens to a very high standard. We would like to thank all three of you for a fantastic service.
Kerrie & Peter
Harrington NSW

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationBrisbane
See all answers
1 comment
A&L Windows
Lorna F.A&L Windows
Door & Window Shops

Find out how A&L Windows compares to other Door & Window Shops

Know better, choose better.

Compare all

Great customer service

published

Jacqueline was really helpful throughout the whole window ordering process and very quick to reply to any questions I had

Thank you very much Jacqueline and the whole A&L team

Customer Service
Product Quality
Job Satisfaction
1 comment
A&L Windows
Lorna F.A&L Windows

Job done

published

Daniel was great - fixed the problem right up. Now I’m just filling words to get to the thirty it says I have to have to be able to post this

Customer Service
1 comment
A&L Windows
Lorna F.A&L Windows

Great service and awesome products

published

I have used A&L windows at my house. Service from them was fantastic particularly Daniel Brecknell was awesome. He gave me some good advice and his finishes were perfect. I totally recommend A&L windows.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
See all answers
1 comment
A&L Windows
Lorna F.A&L Windows

Great onsite service

published

I'm in the building industry, and use A&L windows. Their customer support officer, Katey Moore is fantastic!!!! ever helpful and has a great product knowledge.

The onsite service division is similar, particularly Daniel Brecknell. Dan regularly goes over and above onsite and is very obliging for any extras that may pop up from time to time.

1 comment
A&L Windows
Lorna F.A&L Windows
ElleS

ElleSSouth East Queensland, QLD

Thank you Darren!

published

We speak with Darren on a regular basis; he is always genuinely helpful and nothing is too much trouble - the information we receive goes above & beyond the expectation. Very much appreciated.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
A&L Windows
Lorna F.A&L Windows
Tim

TimGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Not a good experience.

published

Shocking everything! It took 6 months and upwards of 10 hours of my own communication, misdirection, and liasing (all of which I had to initiate) with staff on all levels from the bottom to the top, to get a screen door reinstalled. Initially, the door looked terrible. Scratches, gaps, dints, slants, the works! (I wish I could add photos) Then they blamed the builder of the house for not making the door square. Today it was finally completed. The only plus were the two gentleman that installed it were professional and knew what they were doing. I would not recommend, and as an organisation, would suggest they take a look at their training of employees, and internal communication protocols. Disgrace!

  • +5
Customer Service
Product Quality
Job Satisfaction
2 comments
A&L Windows
Lorna F.A&L Windows
Tim
Tim
Door & Window Shops

Find out how A&L Windows compares to other Door & Window Shops

Know better, choose better.

Compare all

Great Service

published

I called and spoke with Lisa Egan who promptly sent me a quote for fly screens to my house, it was a quick easy service. I would highly recommend this company.
Thank you!

Customer Service
Product Quality
Return Claim MadeNo
1 comment
A&L Windows
Lorna F.A&L Windows
Valued Customer

Valued CustomerHunter Region, NSW

Outstanding Service

published

I deal with Craig Crossley on a daily basis, his deminor is exceptional and no issue big or small is ever an problem. Craig always responds with an answer in a timely manner and is always on hand to assist wherever he can. It has been a pleasure since he has been on board.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
See all answers
1 comment
A&L Windows
Lorna F.A&L Windows
Happy Customer

Happy CustomerSouth East Queensland, QLD

Exceptional service.

published

I deal with Katelyn Moore on a weekly basis and her service and communication is awesome. She is always happy to help prompt with her quotes. She also keeps me updated on quote status if there is a delay.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationStapylton
See all answers
1 comment
A&L Windows
Lorna F.A&L Windows

Good solution to our problem

published

We needed screens that met regulatory standards as windows overlooked a pool. However, we didn't want to overspend or interrupt the views. We got a speedy, friendly service from the A&L team (Katelyn) and very happy with the product now it has been installed.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
See all answers
1 comment
A&L Windows
Lorna F.A&L Windows
sarat

saratQueensland

excellent service

published

I am working as an estimator, and my first point of contact is Katelyn Moore @Internal Sales is damn quick at responding to your queries and a good customer service. Overall excellent service. :).

Customer Service
Job Satisfaction
1 comment
A&L Windows
Lorna F.A&L Windows
Page 2 of 22
See all A&L Windows reviews

Questions & Answers

Neville Jesse

Neville Jesseasked

Hi Neville here.
We had a home built by Indigo homes at Karalee QLD, handover June 2014. The Sliding Window Sashlock - QLD / NSW version has broken and fallen from the window when being closed. The window faces north and the sunlight has caused the plastic in the sashlock to become brittle and break. Is it still under warranty? If not how do I get the Sash lock replaced?

3 answers
A&L Windows
Lorna F.A&L Windows

Hi,

Please email me your full address and i will arrange for a new one to be posted to you. [email protected]

Thanks

Neville Jesse
Neville Jesse

Thank you for your prompt reply to my question. I am grateful for your help. Address as follows:
Mr N Jesse 121 Diamantina Circle Karalee 4306.

A&L Windows
Lorna F.A&L Windows

Hi Neville,

I will post you out a couple today. Just so you have some spares. They come with instructions.

Best regards, Lorna Fabian - Customer Service Manager

Alison McGeary

Alison McGearyasked

I need a replacement sliding window sash lock to replace a broken one - the window is 10 years old. Could someone please let me know how I order one and ow to safely replace it. Thank you

1 answer
A&L Windows
A&L M.A&L Windows

Hi,

Please email me direct with your address on [email protected] and i can organise this for you.

Thanks

Shayne B.

Shayne B.asked

How do you remove and fit new rollers to a A&L sliding glass door. The door will not lift out from bottom like normal sliding doors and windows. I watched plenty of videos but none of them are the same as the A&L door i have.

1 answer
A&L Windows
Lorna F.A&L Windows

Hi Shayne,

Can you email me at [email protected] and just give me your address. Ill be able to look your job up and see what we used on it and help you out.

Best regards, Lorna Fabian - Customer Service Manager

Get an answer from our members and A&L Windows representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.