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Reviewer Photos & Videos
Good solution to our problem
We needed screens that met regulatory standards as windows overlooked a pool. However, we didn't want to overspend or interrupt the views. We got a speedy, friendly service from the A&L team (Katelyn) and very happy with the product now it has been installed.
1 comment
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saratQueensland
excellent service
I am working as an estimator, and my first point of contact is Katelyn Moore @Internal Sales is damn quick at responding to your queries and a good customer service. Overall excellent service. :).
1 comment
Lorna F.A&L Windows
Hi Sarat,
Thank you for taking time out to leave this review for Katelyn. She is extremely efficient and a real asset to our our team.... Read more
Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
Dom B.Sydney, NSW
Excellence customer care
We just purchased the house that is about 3 years old fitted with A&L windows and doors. While the sliding doors still run smoothly, some window sliding doors are a bit hard to slide. When contact A&L head office, I talked to Michelle Edie who is very friendly and helpful. She explained to me the reason and sent to me some parts for repairing window sliding trouble. I was surprised and happy for the level of services that I have received. Excellence customer care.
1 comment
Lorna F.A&L Windows
Hi Dom,
We are pleased to hear Michelle was able to guide you through and help find a solution. Do not hesitate to contact us if you require anything further.... Read more
Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
Find out how A&L Windows compares to other Door & Window Shops
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Chris TaylorSouth East Queensland, QLD
Top notch service.
I have been a site supervisor at Landmark building fans developments for 2.5 years now, and my first point of contact is Emma Cluff. I can’t speak highly enough about Emma’s professionalism and her work ethic. I know if I ever have any troubles onsite I will have a same day response and solution. Emma goes above and beyond and I would highly recommend her and the whole A&L windows team.
Greatly appreciated
Chris Taylor
Site supervisor Landmark Building and Developments
1 comment
Lorna F.A&L Windows
Hi Chris,
Great to hear such positive feedback from one our customers. We are so pleased Emma has been able to deliver such great customer service to you. ... Read more
I have shared this with Emma and the rest of the team. Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
Alex WolterSouth East Queensland, QLD
Service second to none.
Deal with Emma @ A&L on a weekly basis on an average of 60 homes per year.
Customer service is excellent, prompt replies, quick turn around with quotes and always happy to answer even the silliest of questions.
1 comment
Lorna F.A&L Windows
Hi Alex,
Thank you for taking time out to leave this review for Emma and A&L. We are so pleased Emma is able to assist you and remember no question is too silly.... Read more
Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
Excellent service
Excellent service from our account manager, there's a lot of moving parts in building however having professional account manager who has the technical knowledge goes a long way in supporting the builders achieve a positive outcome.
1 comment
Lorna F.A&L Windows
Hi Hayden,
Our team work hard in gaining product knowledge and delivering on customer service. Its great to hear such positive feedback from you.... Read more
Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
So helpful. Great product!
We used A&L windows for security screens on our windows. The service was fast, efficient and hassle free. The customer service staff (Jacqueline and Michelle) are also so friendly and helpful.
1 comment
Lorna F.A&L Windows
Hi,
Thank you for such a positive review. Im so pleased Michelle and Jacqueline were able to assist you so promptly. ... Read more
Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Fast accurate service every time
Our representative, Laura, is always happy to help, answer questions and provides us with quick and accurate pricing every time.
Incredibly happy with her service every time and always provides detailed and informative quotes with exactly what we need.
1 comment
Lorna F.A&L Windows
Hi Joe,
Thank you so much for your 5 star review for Laura and A&L.... Read more
Im so pleased Laura is able to deliver such high customer service to you. Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
Croker's Glass Pty LtdSouth East Queensland, QLD
Excellent service
Andy helped out with some products we required. He provided us with excellent, efficient service and went above and beyond to make sure we were completely satisfied with our dealings with A&L.
Much appreciated.
1 comment
Lorna F.A&L Windows
Hi,
Thanks so much for the great review. I have shared this with Andy and the team.... Read more
Great way for us to start our Friday with a 5 star review ! Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
Find out how A&L Windows compares to other Door & Window Shops
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JulieMurray Region, NSW
Great company
Required a spared part being wheels for a 2nd A & L door we purchased from elsewhere. Staff know their product and supplied the correct part we received in 24 hours
1 comment
Lorna F.A&L Windows
Good afternoon Julie,
Thank you for taking the time to share your feedback and your kind words, it means alot to us! Thank you for also providing A&L Windows the Certificate of Appreciation, We wish ... Read more
you all the best and look forward to seeing more photos of your furry friends!Similar opinion? Write a review on ieatwords.com.au!
David H.South East Queensland, QLD
Great service and support
Our company has been working with A and L for years now. On time delivery and great customer support from Hayley means a hassle free process from start to finish. I would highly recommended working with the team on your next project.
1 comment
Lorna F.A&L Windows
Hi David,
What a great review for Haley and A&L. Thank you for taking time out to leave this review i have shared this with the entire team.... Read more
Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
MichaelSouth East Queensland, QLD
Advice and service
We use A&L regularly. Ben looks after our jobs and whenever we need help or advice he has always come through for us. Very knowledgeable and enthusiastic, it is always a pleasure to have him onsite.
1 comment
Lorna F.A&L Windows
Hi Michael,
Thank you for leaving this awesome 5 star review for Ben and A&L.... Read more
Its great to hear from our customers. Reviews like this really let them team know they are hitting the mark. Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
Great service. Great Job
We had security screens installed by Ben. He came and measured, quoted and installed them . The screens are fantastic and Ben was wonderful. Thoroughly recommend A and L windows and the work done by Ben.
1 comment
Lorna F.A&L Windows
Hi Paul,
So glad to hear Ben was able to assist you with a screening solution.... Read more
Thank you for taking the time out to leave him and A&L this 5 star review. Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
Gayle keenanSouthwest, VIC
Window replacement
It is so great to deal with a company that cares about customers. My concern was investigated and followed up promptly. On the day the window was replaced I was phoned with the exact time they would arrive which was great.
1 comment
Lorna F.A&L Windows
Good morning Gayle,
We really appreciate you taking the time to share your feedback and being so open with us. I'm glad you feel that our company cares about our customers as exceeding our customers ... Read more
expectations are one of our values at A&L Windows.Similar opinion? Write a review on ieatwords.com.au!
Kate HallSouth East Queensland, QLD
So happy with the outcome
I had a lovely guy called Ben come out and fit a laundry screen door at my place. I was very very please with not only his knowledge of the product but his courteous manner and effective insulation. If I need anything else done, I will be contacting A & L first and asking for Ben. So happy. Thank you .
1 comment
Lorna F.A&L Windows
Hi Kate,
Thank you for taking time out to leave such a positive review for Ben & A&L.... Read more
We are so pleased Ben left such a mark and was able to assist you. Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
Find out how A&L Windows compares to other Door & Window Shops
Know better, choose better.
DarrenSouth East Queensland, QLD
Replacement window lock
I needed a new lock so contacted A and L windows . The staff were very helpful and arranged to have the lock sent that day .great service and look forward to using them again
1 comment
Lorna F.A&L Windows
Hi Darren,
So glad we were able to assist you with your locks. Do not hesitate to call us for anything further.... Read more
Best regards, Lorna Fabian - Customer service managerSimilar opinion? Write a review on ieatwords.com.au!
Jesse WatsonSouth East Queensland, QLD
Excellent Product
We had a Bi-Fold Window Installed by Ben Kennan from A & L Windows, it is an excellent addition to our Kitchen and we couldn't be more happy with it. Thank you to Ben and the team at A & L Windows
1 comment
Lorna F.A&L Windows
Hi Jesse,
Thank you for taking the time out to leave this review for Ben and A&L. I have passed it on to the team.... Read more
Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
Great Service
Demi from internal sales does a great job communicating swiftly and effectively. She promptly answers questions and resolves any possible issues before they make it to site. Great service, thank you.
1 comment
Lorna F.A&L Windows
Hi Steven,
Thank you for your 5 star review for Demi and A&L Windows.... Read more
We are pleased to hear of your positive experiences. Best regards, Lorna Fabian - Costumer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
GentsGreater Melbourne (Inner), VIC
- 2 reviews
Great service
Great service from Katelyn @ A&L’s service department. Always replies promptly and has a good knowledge of the product. She is great with our customers and priorities issues when required. Thanks again for your great service!
1 comment
Lorna F.A&L Windows
Hi,
Thank you for the 5 Star review. So glad Katelyn has been able to assist you so promptly. ... Read more
Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
michael f
- 3 reviews
New window locks
We purchased a home that’s 9 years old
and a few of the window locks had been broken . I called to get some replacements and spoke with Lorna who advised me on the new A&L lock. I purchased enough to do all our windows and they arrived a few days later. They were easy to put on and a lot better then the previous ones. Great product and customer service . Thanks A&L.
1 comment
Lorna F.A&L Windows
Hi Michael,
Great to hear you are happy with the new locks and that you were easily able to put them. Thank you for taking the time to leave a review for us on Product review. ... Read more
Best regards, Lorna Fabian - Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Neville Jesseasked
Hi Neville here.
We had a home built by Indigo homes at Karalee QLD, handover June 2014. The Sliding Window Sashlock - QLD / NSW version has broken and fallen from the window when being closed. The window faces north and the sunlight has caused the plastic in the sashlock to become brittle and break. Is it still under warranty? If not how do I get the Sash lock replaced?
3 answers
Lorna F.A&L Windows
Hi,
Please email me your full address and i will arrange for a new one to be posted to you. [email protected]
Thanks
Thank you for your prompt reply to my question. I am grateful for your help. Address as follows:
Mr N Jesse 121 Diamantina Circle Karalee 4306.
Lorna F.A&L Windows
Hi Neville,
I will post you out a couple today. Just so you have some spares. They come with instructions.
Best regards, Lorna Fabian - Customer Service Manager
Alison McGearyasked
I need a replacement sliding window sash lock to replace a broken one - the window is 10 years old. Could someone please let me know how I order one and ow to safely replace it. Thank you
1 answer
A&L M.A&L Windows
Hi,
Please email me direct with your address on [email protected] and i can organise this for you.
Thanks
Shayne B.asked
How do you remove and fit new rollers to a A&L sliding glass door. The door will not lift out from bottom like normal sliding doors and windows. I watched plenty of videos but none of them are the same as the A&L door i have.
1 answer
Lorna F.A&L Windows
Hi Shayne,
Can you email me at [email protected] and just give me your address. Ill be able to look your job up and see what we used on it and help you out.
Best regards, Lorna Fabian - Customer Service Manager
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Lorna F.A&L Windows
Hi Tim,
Awesome review ! Thank you for taking the time leave it. I'm glad Katelyn was able to assist you. Do not hesitate to contact us if you need anything further.... Read more
Best regards, Lorna Fabian - Customer Service Manager