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Reviews

4.2

435 reviews
5
(334)
4
(18)
3
(5)
2
(12)
1
(66)
  • Product Quality
    4.8 (229)
  • Return Claim MadeYes (13) · No (240)
  • Job Satisfaction
    4.9 (178)
  • Customer Service
    4.8 (232)
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Good solution to our problem

published

We needed screens that met regulatory standards as windows overlooked a pool. However, we didn't want to overspend or interrupt the views. We got a speedy, friendly service from the A&L team (Katelyn) and very happy with the product now it has been installed.



1 comment
A&L Windows
Lorna F.A&L Windows
sarat

saratQueensland

excellent service

published

I am working as an estimator, and my first point of contact is Katelyn Moore @Internal Sales is damn quick at responding to your queries and a good customer service. Overall excellent service. :).



1 comment
A&L Windows
Lorna F.A&L Windows
Dom B.

Dom B.Sydney, NSW

Excellence customer care

published

We just purchased the house that is about 3 years old fitted with A&L windows and doors. While the sliding doors still run smoothly, some window sliding doors are a bit hard to slide. When contact A&L head office, I talked to Michelle Edie who is very friendly and helpful. She explained to me the reason and sent to me some parts for repairing window sliding trouble. I was surprised and happy for the level of services that I have received. Excellence customer care.



1 comment
A&L Windows
Lorna F.A&L Windows
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Chris Taylor

Chris TaylorSouth East Queensland, QLD

Top notch service.

published

I have been a site supervisor at Landmark building fans developments for 2.5 years now, and my first point of contact is Emma Cluff. I can’t speak highly enough about Emma’s professionalism and her work ethic. I know if I ever have any troubles onsite I will have a same day response and solution. Emma goes above and beyond and I would highly recommend her and the whole A&L windows team.

Greatly appreciated
Chris Taylor
Site supervisor Landmark Building and Developments

1 comment
A&L Windows
Lorna F.A&L Windows
Alex Wolter

Alex WolterSouth East Queensland, QLD

Service second to none.

published

Deal with Emma @ A&L on a weekly basis on an average of 60 homes per year.
Customer service is excellent, prompt replies, quick turn around with quotes and always happy to answer even the silliest of questions.

1 comment
A&L Windows
Lorna F.A&L Windows

Excellent service

published

Excellent service from our account manager, there's a lot of moving parts in building however having professional account manager who has the technical knowledge goes a long way in supporting the builders achieve a positive outcome.

1 comment
A&L Windows
Lorna F.A&L Windows

So helpful. Great product!

published

We used A&L windows for security screens on our windows. The service was fast, efficient and hassle free. The customer service staff (Jacqueline and Michelle) are also so friendly and helpful.

1 comment
A&L Windows
Lorna F.A&L Windows
  • Verified customer

Fast accurate service every time

published

Our representative, Laura, is always happy to help, answer questions and provides us with quick and accurate pricing every time.
Incredibly happy with her service every time and always provides detailed and informative quotes with exactly what we need.

1 comment
A&L Windows
Lorna F.A&L Windows
Croker's Glass Pty Ltd

Croker's Glass Pty LtdSouth East Queensland, QLD

Excellent service

published

Andy helped out with some products we required. He provided us with excellent, efficient service and went above and beyond to make sure we were completely satisfied with our dealings with A&L.
Much appreciated.

1 comment
A&L Windows
Lorna F.A&L Windows
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Julie

JulieMurray Region, NSW

Great company

published

Required a spared part being wheels for a 2nd A & L door we purchased from elsewhere. Staff know their product and supplied the correct part we received in 24 hours

1 comment
A&L Windows
Lorna F.A&L Windows
David H.

David H.South East Queensland, QLD

Great service and support

published

Our company has been working with A and L for years now. On time delivery and great customer support from Hayley means a hassle free process from start to finish. I would highly recommended working with the team on your next project.

1 comment
A&L Windows
Lorna F.A&L Windows
Michael

MichaelSouth East Queensland, QLD

Advice and service

published

We use A&L regularly. Ben looks after our jobs and whenever we need help or advice he has always come through for us. Very knowledgeable and enthusiastic, it is always a pleasure to have him onsite.

1 comment
A&L Windows
Lorna F.A&L Windows

Great service. Great Job

published

We had security screens installed by Ben. He came and measured, quoted and installed them . The screens are fantastic and Ben was wonderful. Thoroughly recommend A and L windows and the work done by Ben.

1 comment
A&L Windows
Lorna F.A&L Windows
Gayle keenan

Gayle keenanSouthwest, VIC

Window replacement

published

It is so great to deal with a company that cares about customers. My concern was investigated and followed up promptly. On the day the window was replaced I was phoned with the exact time they would arrive which was great.

1 comment
A&L Windows
Lorna F.A&L Windows
Kate Hall

Kate HallSouth East Queensland, QLD

So happy with the outcome

published

I had a lovely guy called Ben come out and fit a laundry screen door at my place. I was very very please with not only his knowledge of the product but his courteous manner and effective insulation. If I need anything else done, I will be contacting A & L first and asking for Ben. So happy. Thank you .

1 comment
A&L Windows
Lorna F.A&L Windows
Door & Window Shops

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Darren

DarrenSouth East Queensland, QLD

Replacement window lock

published

I needed a new lock so contacted A and L windows . The staff were very helpful and arranged to have the lock sent that day .great service and look forward to using them again

1 comment
A&L Windows
Lorna F.A&L Windows
Jesse Watson

Jesse WatsonSouth East Queensland, QLD

Excellent Product

published

We had a Bi-Fold Window Installed by Ben Kennan from A & L Windows, it is an excellent addition to our Kitchen and we couldn't be more happy with it. Thank you to Ben and the team at A & L Windows

1 comment
A&L Windows
Lorna F.A&L Windows

Great Service

published

Demi from internal sales does a great job communicating swiftly and effectively. She promptly answers questions and resolves any possible issues before they make it to site. Great service, thank you.

1 comment
A&L Windows
Lorna F.A&L Windows
Gents

GentsGreater Melbourne (Inner), VIC

  • 2 reviews

Great service

published

Great service from Katelyn @ A&L’s service department. Always replies promptly and has a good knowledge of the product. She is great with our customers and priorities issues when required. Thanks again for your great service!

1 comment
A&L Windows
Lorna F.A&L Windows
michael f

michael f

  • 3 reviews

New window locks

published

We purchased a home that’s 9 years old
and a few of the window locks had been broken . I called to get some replacements and spoke with Lorna who advised me on the new A&L lock. I purchased enough to do all our windows and they arrived a few days later. They were easy to put on and a lot better then the previous ones. Great product and customer service . Thanks A&L.

1 comment
A&L Windows
Lorna F.A&L Windows
Page 3 of 22
See all A&L Windows reviews

Questions & Answers

Neville Jesse

Neville Jesseasked

Hi Neville here.
We had a home built by Indigo homes at Karalee QLD, handover June 2014. The Sliding Window Sashlock - QLD / NSW version has broken and fallen from the window when being closed. The window faces north and the sunlight has caused the plastic in the sashlock to become brittle and break. Is it still under warranty? If not how do I get the Sash lock replaced?

3 answers
A&L Windows
Lorna F.A&L Windows

Hi,

Please email me your full address and i will arrange for a new one to be posted to you. [email protected]

Thanks

Neville Jesse
Neville Jesse

Thank you for your prompt reply to my question. I am grateful for your help. Address as follows:
Mr N Jesse 121 Diamantina Circle Karalee 4306.

A&L Windows
Lorna F.A&L Windows

Hi Neville,

I will post you out a couple today. Just so you have some spares. They come with instructions.

Best regards, Lorna Fabian - Customer Service Manager

Alison McGeary

Alison McGearyasked

I need a replacement sliding window sash lock to replace a broken one - the window is 10 years old. Could someone please let me know how I order one and ow to safely replace it. Thank you

1 answer
A&L Windows
A&L M.A&L Windows

Hi,

Please email me direct with your address on [email protected] and i can organise this for you.

Thanks

Shayne B.

Shayne B.asked

How do you remove and fit new rollers to a A&L sliding glass door. The door will not lift out from bottom like normal sliding doors and windows. I watched plenty of videos but none of them are the same as the A&L door i have.

1 answer
A&L Windows
Lorna F.A&L Windows

Hi Shayne,

Can you email me at [email protected] and just give me your address. Ill be able to look your job up and see what we used on it and help you out.

Best regards, Lorna Fabian - Customer Service Manager

Get an answer from our members and A&L Windows representatives

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