Between December 16th, 2022 and December 31st, 2022, Ally Fashion is offering each reviewer a $10 Gift Card. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ieatwordss Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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Sarah hSouth East Queensland, QLD
- 2 reviews
Awful customer service
I ordered two items over a week ago. I received the parcel today with only one item. They emailed me an hour later to say my item is out of stock. I said I would have cancelled the entire order if they had told me. They offered no assistance and I can’t even get a refund on the one item they sent as it’s a sale item. I tried to contact them on messenger and email and received the same generic reply that they can’t help.
2 comments
Ally FashionAlly Fashion
Hi Sarah, thank you for your feedback and apologise once again for the inconvenience caused. Please be advised we have sent you through an email, we are hoping this can assist in resolving the issue.
Ally Fashion xx
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vix1995
- 5 reviews
The terrible service continues.
After leaving a review when they deleted my account without my permission, it turns out this (or something) caused an error with an order I had placed on that account of $100+ and it never went through. I needed items by Valentine's Day and ended up getting them today after emailing them about it. What's worse - I only ended up getting half the items I purchased! I suspect that because of their error and not processing my order, the items I wanted were no longer in stock, even though I had truthfully purchased them weeks ago!! And because they ...Read more
deleted my account, I have received no info on any refunds of the items or anything. I have received no compensation for the disappointment of this experience! Honestly shocking. It's such a shame because I do love Allyfashion's clothing and it is admittedly my favourite selection of stock. I just wish I wasn't experiencing such disappointment with their online store.3 comments
Ally FashionAlly Fashion
Hi there, apologies for the circumstances. I can confirm that the error with the order you placed was a system wide glitch and was not caused by the deletion of your account which you have already bee... Read more
n compensated for. We sincerely apologise for some of the items you ordered being out of stock which you have been refunded for. We appreciate your feedback and have passed this on to the relevant department. Apologies once again, wishing you a lovely day! Ally Fashion xxI had meant no compensation for the fact that I would have items right now if it were not for the error, but now I don’t have them, which is immensely disappointing. I would understand if they were ou... Read more
t of stock when I initially ordered, but not if it’s because my order didn’t go through thus causing them to be out of stock by the time it’s fixed. That is simply unfair.
Ally FashionAlly Fashion
Hi there, I can confirm that we have sent a $20 online voucher as compensation to the email address we sent the previous voucher to. Sincere apologies for all the inconvenience caused! Ally Fashion xx
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mapereSouth East Queensland, QLD
AllyFashion
I have been shopping with Ally Fashion both online and in store for a few years now and it has always been a pleasurable experience. The clothes are affordable, on trend and true to size. I always know that I am going to find something for every occasion!
1 comment
Ally FashionAlly Fashion
Hi Mapere, it's great to hear that you love our brand and styles as much as we do! Please email a screenshot of this review to [email protected] to receive a special thank you from us! Ally Fashion xx
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MegSouth East Queensland, QLD
Excellent customer service
I've shopped online with Ally quite a few times now and have never had any issues. However, on my most recent order I realised that I had been overcharged for an item. I was expecting to run into difficulties with getting a refund but was really pleasantly surprised. The matter had been resolved within 48 hours of my original email and Ally refunded the overcharged amount. Excellent!
1 comment
Ally FashionAlly Fashion
Hi Meg, it's so great to hear of the positive experience you received from our customer care team. Please email a screenshot of this review to [email protected] for a special gift. Have a great day! Ally Fashion xx
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SarahGreater Melbourne (Inner), VIC
All round terrible experience
I’ve shopped three times on the online store. Each time after a few days I’m refunded part of my order because they don’t have the items in stock. If items aren’t in stock then they should be removed from the online store. Even after being refunded I have re-checked the online store and it still says those items are there for purchase.
When my items have arrived they have been the incorrect sizes and postage has been a nightmare and in one case my package was incorrectly sent back to Ally. Any correspondence with Ally via email takes ages to deal with and they don’t even answer the phone number provided. Not going to shop here again.
1 comment
Ally FashionAlly Fashion
Hi Sarah, we have tried contacting you within your private messages. Please contact us directly at [email protected] with a screenshot of this review so we can investigate further. Ally Fashion xx
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Bad quality, all items I’ve ever bought from ally has either had a faulty zipper, or loose thread. Dont buy ally fashion
Clothing is poor quality and falls apart. Buttons fall off, zippers are faulty or break easy. Shoulder straps fall off after first or second use. I have to constantly repair my ally clothes myself due to the poorness of quality from ally
1 comment
Ally FashionAlly Fashion
Hi Soph, sorry to hear the issues you have been experiencing. Please could you email into [email protected] to see if we can help any further. Ally Fashion xx
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TERRIBLE NON EXISTANT SERVICE-Rockhampton Stockland Shopping centre
I wouldn't even give 1 star, but had to to be able to write a review.
The staff in Ally Rockhampton Stockland Plaza was non existent did not even acknowledge me or offer assistance when I was waiting & they saw me & ignored me, so I walked out & shopped somewhere else, much better stores out there, I will never shop there again...Come on Ally Management...How about some staff training...I have heard some bad things about how bad your staff are...no wonder you closed down the first time...would not recommend, better shops out there for sure
1 comment
Ally FashionAlly Fashion
Hi Trina, we have tried contacting you within your private messages. Please contact us directly at [email protected] with a screenshot of this review so we can investigate further. Ally Fashion xx
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BeePerth, WA
Bought a faulty item, refused an exchange.
Bought a skirt to find it had two holes in it, tookitback a few days later and asked for an exchange with receipt and tags, the retail assistant took photos and my number to get approval. Never received a call back, so I wenyt in to the store for her to tell me the skirt never got approve for an exchange. Not only this,she had a very bad attitude towards me as if I damaged the skirt myself.
3 comments
Ally FashionAlly Fashion
Hi Bee, we have tried contacting you within your private messages. Please contact us directly at [email protected] with a screenshot of this review so we can investigate further. Ally Fashion xx
I have emailed you. Your response was basically too bad, have a nice day. I was told the store beleives I made the fault in the skirt myself which is untrue, as the threading is coming undone I'm othe... Read more
r areas aswell as where the holes are.. very unhappy with your service and followup.Ally FashionAlly Fashion
Could please confirm your email address within the private message area so we can investigate further? Ally Fashion xx
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Chyn
- 3 reviews
Terrible online experience!
Terrible online experience. So I got an email regarding with my order that i will receive it that day but 3 days passed I haven’t receive any. The next day I track my order it says its been attempted to be delivered and left a card.. no card at all then I ran to nearest new agency but they say they can’t track my items and no where to be found. So i emailed Ally to ask help for where my orders are.. no response but I got mailed back its been reviewed by support staff. They just ignore your message even in facebook messenger telling email here and there but no response at all!!! So disappointed not knowing if I can still get my orders!!!!!!
1 comment
Ally FashionAlly Fashion
Hi Chyn, I can see that we received 2 emails from yourself. The first was received on Friday 31st January 08:38pm and Saturday 1st Feb 07:26am, please be aware that our business hours at HQ are 8:30am... Read more
- 5pm Monday to Friday which is the reason you have only received responses to both emails this morning. After further investigation I can confirm that Couriers Please have now delivered your package. I apologise on behalf of Couriers Please for the issue you have experienced with them. I'm glad we could rectify this issue via email correspondence. Wishing you a lovely rest of your day! Ally Fashion xxSimilar opinion? Write a review on ieatwords.com.au!
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SabrinaSouth East Queensland, QLD
Staff needs more training how to smile and greet customers
Went into the Helensvale store yesterday not one staff member said hello smiled do you need help and when I bought an item the girl at the counter looked like she didn’t want to be there no interaction whatsoever.. very poor customer service.
1 comment
Ally FashionAlly Fashion
Hi Sabrina, sincere apologies for this experience in store. We would love to be able to rectify this issue. Please send in a screen shot of this product review to [email protected]. Ally Fashion xx
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leah n
- 18 reviews
- 4 likes
Great service
Purchased 3 items for my daughter in law. All 3 came exactly as described and in perfect condition. They're true to size and of decent quality. They were also shipped quickly
1 comment
Ally FashionAlly Fashion
Hi Leah, thanks for your feedback! Its great to hear the positive service you have experienced. Ally Fashion xx
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Ally sent me the wrong size and then almost lost my refund
1. I said no to the marketing emails when buying online and I still got on their mailing list (data invasion)
2. The online order took almost 2 weeks to be delivered.
3. The order took Ally sent me a size 12 instead of an 8
4. When I complained and wanted an exchange for the correct size, they had sold out. Then I saw they had the SAME dress in my size a few weeks later.
5. Worst of all, the refund process has taken OVER a month and the customer service team is terrible and not helpful at all. They keep saying they've refunded my money for the...Read more
1 comment
Ally FashionAlly Fashion
Hi Aradhana, apologies for the circumstances. I can now see a refund has been processed. We apologise for the delay in this, originally caused due to a system error. We would love to offer an online g... Read more
ift voucher to compensate. Please send in a photo of this comment to [email protected] and we will be happy to process. Ally Fashion xxSimilar opinion? Write a review on ieatwords.com.au!
Hollie-AnnRichmond-Tweed, NSW
- 2 reviews
I've shopped with Ally Fashions a few times, but this WILL BE MY LAST!
I ordered a few times through Ally Fashion online. Amongst my last order, I ordered two bodysuits of which I did not try on as they had a massive sale on and I didn't want to wait - so bought some instead from Kookai. I immediately returned the bodysuits the next day after receiving them and not taking them out of the packaging. I was told by customer care that they could not be returned due to hygiene reasons. I responded stating the above, along with stating that their terms + conditions AND returns policy DO NOT indicate any products being e...Read more
xempt from returns. After a week no response. I sent another email. No response. Not only am I disappointed with the customer service, but also the lack of response from such a large company. I'd rather pay more for better service next time with another retailer. Will not be purchasing from Ally Fashions again.1 comment
Ally FashionAlly Fashion
Hi there, apologies for the circumstances. Please can you send in a photo of the previous email correspondence directly to [email protected] so we can investigate further. Please note we have a... Read more
'do-not-reply' email inbox, so please be advised that any emails forwarded to that email address that we would not have access to. As stated on the website there are no returns or exchanges on make-up, pierced jewellery, underwear, pantyhose, stockings, bodysuits/ leotards or swimwear. This merchandise is final sale and cannot be refunded, exchanged or credited unless there it meets the statutory rights outlined by the ACCC. Sincere apologies for any inconvenience caused. Ally Fashion xxSimilar opinion? Write a review on ieatwords.com.au!
Incorrect Order Supplied
Always seem to have issues ordering online from Ally.
Received the wrong order. Have to post the incorrect order back. They have to then receive and check the incorrect order before they will send my order out. So now i have to wait even longer to get my actual order sent and there's a possibility that they will run out of stock because it's going to take ages for my order to be shipped due to their stuff up.
Super disappointed!!
1 comment
Ally FashionAlly Fashion
Hi Chelsea, hope you are well! Please be advised a refund has since been processed. Sincerest apologies again. Have a lovely rest of your day. Ally Fashion xx
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The disappointment is real.
Ordered online a few weeks ago and received the items in good time. I tried the three on and didn’t like how 2 of the dresses looked. As I paid with Laybuy I wasn’t sure if I could exchange in store. The policy says I can be issued an in store credit.
Get to the Toowoomba Ally store and as I’m walking around I kick a metal bar one of the staff members left on the ground. There was no apology, even though the staff member was right there re arranging racks. It actually hurt my foot and I think it quite dangerous to leave something like that la...Read more
ying around where customers are meant to have a clear path to walk. I found some clothes I liked, took them to the counter and asked for an exchange from my dresses to these items. The staff member had no knowledge of the correct policies and had to call her manager who told her the items could be returned and an in store voucher processed but I couldn’t use it for the items I wanted to purchase as I ‘have to wait 24 hours for the in store voucher to activate in the system’. Ended up having to spend my own money again, and now have a piece of paper with a credit on it that I can’t use unless I go back into store. Whole experience was a let down. I do not recommend the Toowoomba store.1 comment
Ally FashionAlly Fashion
Hi Jessica, hope you are well and sincerest apologies. If you could send a photo of this review and comment we would love to convert this in-store voucher to an online voucher for more convenience. Pl... Read more
ease be advised this is not part of our policy, but is a courtesy due to the circumstances. Please email us at [email protected] with these photos. Thank you! Ally Fashion xxSimilar opinion? Write a review on ieatwords.com.au!
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BellaPerth, WA
I love every single item I purchased
I made two separate orders in November, and had massive issues with the company that delivers the products “Fastway”. I would of preferred to pay extra for another well known competent delivery service. Apart from that issue when i finally received my items, i was very happy, lovely clothing, looked exactly like the pictures, well made and true to size. The only reason I didn’t give five stars is because of the courier service Ally uses. Fastway would have to be the worst transport service I have ever dealt with.
1 comment
Ally FashionAlly Fashion
Hi Bella, it's so lovely to hear the positive feedback about our products! Sincere apologies for any courier issues you experienced, we take on feedback regarding all areas of our service seriously. Ally Fashion xx
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Abby2004Murray Region, NSW
Never ending issues
I originally purchased tees for my daughters friends for christmas my order took weeks to arrive in store and by the time of dispatch the tees were no longer available. After collecting the order approx 2 days later l ordered the same tees l had originally missed out on for the sale price a they arrive quickly to my home address after school had finished for the year and delivered after Christmas not a smooth transaction at all. I also purchased a gift card for my daughter with the expectation she could purchase on line or in store (no terms an...Read more
d conditions at time of purchase given to me or explained) to discover can only be used in store we’re items cost more and no price matching are available, we also life out of town and not easy to access a store in town. Customer service has no empathy and more time wasted trying to get to the bottom on voucher system, phone calls followed by needing to email details with hard cold who gives a crap we have your money now type of responses. I think there is a great range well suited to teens that is lacking it’s just a shame that purchasing needs to be so difficult and pricing being so inconsistent and web page runs so slow to search, find and add things to check out.3 comments
Ally FashionAlly Fashion
Hi Abby,
Thank you for the feedback, apologies for the circumstances. We do value our customers and would love to rectify this issue for you! Could you please email [email protected] with the ... Read more
I have done this twice you have all my details l have just recent with Abby2004 as the subject line. I needed this resolved days ago. My daughter has sent the instore vochure and l spent extra $ of my... Read more
own to buy the things she wanted on line and surprise surprise half the items after checking out are not available and refunded dejavue. Will see what happens as l have made numerous attempts to resolve the multiple issues l have had it shouldn’t take a bad review to actually listen.Details sent for a third time seems after writing a poor review that they finally offered to fix the issue l was trying to resolve days before. It was all a bit too late in this case as vochure had be... Read more
en spent. Ally fashions response to this was also to offer me a $20 vochure if l agreed to remove my review. Leaves me wondering how many poor reviews have been removed with Ally fashion using this bribery tactic.Similar opinion? Write a review on ieatwords.com.au!
Molly WestSydney, NSW
It’s good but some things cost more than they should.
It was easy to navigate the store. There were a lot of products available. I’m not fully satisfied with the items I bought but still really good! The prices are pretty good but could lower some of the things! Overall love the shop!
1 comment
Ally FashionAlly Fashion
Hi Molly!
Thank you for taking the time to provide us with constructive feedback, we do value our customers opinions and are always looking for ways to keep improving!
Ally Fashion xx
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The reviewer stated that an incentive was offered for this review
RhiannonSouth East Queensland, QLD
Perfect fit
I’m a mother of two, I went into the store an spent $400. Love the style and fit. Great range of style, with nice boho selection. I bought 3 pairs of high waisted black pants, finally some pants that fit short people and well fitted around the ankles .
1 comment
Ally FashionAlly Fashion
Hi Rhiannon, so happy to hear! Have a lovely day <3
Ally Fashion xx
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Never get my order and reply
22 May 2022, I ordered items.
2 Dec, I inquired them as my items hadn’t posted yet.
4 Dec, I received items, but items were all wrong. I sent email, but no reply.
6 Dec, I sent email. But no reply.
12 Dec, I phoned them, They want me to return items first.
13 Dec, I returned items by post.
17 Dec, Ally Fashion received items.
24 Dec, I emailed and asked when I can receive my items. But no reply.
31 Dec, I phoned. Ally Fashion said checking stocks.
6 Jan 2020, I phoned them, nobody answer the phone. ...Read more
2 comments
Ally FashionAlly Fashion
Hi There, hope you are well and apologies for the circumstances. Could you please ensure you email us directly at [email protected] so we can rectify this for you ASAP (as we are up to date with our emails). Apologies again.
Ally Fashion xx
Thank you for your prompt reply. But I already sent emails to you 3 times and never got a reply, so I believe it won't work. I've been using online shopping last 20 years, and you are the first sto... Read more
re who doesn't do anything when the customer is in trouble. You have lots of cute clothes and I took 2 days of browsing to select the items and I've been waiting for the items arrival with excitement for 45days. I hope you try to improve customer service quality for future customers and understand how I am more upset more than you think. Kindest RegardsSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
S.A.Gasked
Hi if I'm buying online and items are on sale am I right in saying you do not refund? My order is fairly large so i'm worried I will end up with lots of clothes that I may not like/dont fit??? Thanks
No answers
Tia J.asked
I placed an express order on Friday morning and accidentally put down the wrong email therefore not being able to Receive my tracking number. Is there any way to change my email or retrieve the tracking number?
1 answer
Ally FashionAlly Fashion
Hi Tia, Please email us directly at [email protected] if you are still experiencing issues, Please be sure to include your order number. Have a lovely day, Ally Fashion Online xxx
Hannah B.asked
Hey guys im doing a school report and i was wondering can anyone tell me how the quality of the swimmers are for being so cheaps thanks
1 answer
Ally FashionAlly Fashion
Hi Hannah, We can confirm the quality is very good and the thickness of material is definitely worth the purchase. Most swimmers come with fabric underlay and padding where necessary. Please feel free to email us directly at [email protected] with any feedback or questions. We'd be interested to hear your thoughts and inform our buyers with any feedback. Have a lovely day, Ally Fashion Online xxx
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Sarah h
It said Ally had replied but now the response is gone?