Ally Fashion

I have been shopping with Ally Fashion both online and in store for a few years now and it has always been a pleasurable experience. The clothes are affordable, on trend and true to size. I always know that I am going to find something for every occasion!

I've shopped online with Ally quite a few times now and have never had any issues. However, on my most recent order I realised that I had been overcharged for an item. I was expecting to run into difficulties with getting a refund but was really pleasantly surprised. The matter had been resolved within 48 hours of my original email and Ally refunded the overcharged amount. Excellent!

I’ve shopped three times on the online store. Each time after a few days I’m refunded part of my order because they don’t have the items in stock. If items aren’t in stock then they should be removed from the online store. Even after being refunded I have re-checked the online store and it still says those items are there for purchase.
When my items have arrived they have been the incorrect sizes and postage has been a nightmare and in one case my package was incorrectly sent back to Ally. Any correspondence with Ally via email takes ages to deal with and they don’t even answer the phone number provided. Not going to shop here again.

Clothing is poor quality and falls apart. Buttons fall off, zippers are faulty or break easy. Shoulder straps fall off after first or second use. I have to constantly repair my ally clothes myself due to the poorness of quality from ally

I wouldn't even give 1 star, but had to to be able to write a review.
The staff in Ally Rockhampton Stockland Plaza was non existent did not even acknowledge me or offer assistance when I was waiting & they saw me & ignored me, so I walked out & shopped somewhere else, much better stores out there, I will never shop there again...Come on Ally Management...How about some staff training...I have heard some bad things about how bad your staff are...no wonder you closed down the first time...would not recommend, better shops out there for sure

Bought a skirt to find it had two holes in it, tookitback a few days later and asked for an exchange with receipt and tags, the retail assistant took photos and my number to get approval. Never received a call back, so I wenyt in to the store for her to tell me the skirt never got approve for an exchange. Not only this,she had a very bad attitude towards me as if I damaged the skirt myself.

Terrible online experience. So I got an email regarding with my order that i will receive it that day but 3 days passed I haven’t receive any. The next day I track my order it says its been attempted to be delivered and left a card.. no card at all then I ran to nearest new agency but they say they can’t track my items and no where to be found. So i emailed Ally to ask help for where my orders are.. no response but I got mailed back its been reviewed by support staff. They just ignore your message even in facebook messenger telling email here and there but no response at all!!! So disappointed not knowing if I can still get my orders!!!!!!

Went into the Helensvale store yesterday not one staff member said hello smiled do you need help and when I bought an item the girl at the counter looked like she didn’t want to be there no interaction whatsoever.. very poor customer service.

Purchased 3 items for my daughter in law. All 3 came exactly as described and in perfect condition. They're true to size and of decent quality. They were also shipped quickly

Always seem to have issues ordering online from Ally.

Received the wrong order. Have to post the incorrect order back. They have to then receive and check the incorrect order before they will send my order out. So now i have to wait even longer to get my actual order sent and there's a possibility that they will run out of stock because it's going to take ages for my order to be shipped due to their stuff up.

Super disappointed!!

I made two separate orders in November, and had massive issues with the company that delivers the products “Fastway”. I would of preferred to pay extra for another well known competent delivery service. Apart from that issue when i finally received my items, i was very happy, lovely clothing, looked exactly like the pictures, well made and true to size. The only reason I didn’t give five stars is because of the courier service Ally uses. Fastway would have to be the worst transport service I have ever dealt with.

It was easy to navigate the store. There were a lot of products available. I’m not fully satisfied with the items I bought but still really good! The prices are pretty good but could lower some of the things! Overall love the shop!

I’m a mother of two, I went into the store an spent $400. Love the style and fit. Great range of style, with nice boho selection. I bought 3 pairs of high waisted black pants, finally some pants that fit short people and well fitted around the ankles .

After a great first order I wanted to do another order except this time a skirt that was in stock when I purchased and allowed me to buy it ended up not coming in the order, I was refunded but would have much preferred to have the item I bought as it should not be shown as available if there is none